Laserjet p1102w fails to install

At first this printer(HP Laserjet 1102W) was great, installed and everything was fine. Then we moved and Centurylink changed my router. First my IPAD wouldn't hook up but we fixed that by changing the router "channel' to 11. Well now, I can't even get the printer to install on my computer (I know the router doesn't have anything to do with the computer intallation failure).
So, anyway, running Windows 7, 64 bit, have started and restarted, booted and rebooted computer and printer, reset network endpoints on printer, uninstalled the previous versions of the printer. used the CD, not used the CD, gone to the website and got the software directly off the web- nope- still won't install. Goes through the whole process and then I get a pop up that says Printer intallation failed. No printer was installed.
Usually I just have issues with getting it connected wireless but TODAY I can't even get it installed! This has never been an issue before. I have also even turned my Firewall off in case it was blocking something (like it was before during the wireless installation) but Nope, not the answer!
I really need to get some stuff printed. Even if I have to use the midevil USB cord!
Any help is appreciated!

I see you are having an installation issue with your Laserjet P1102w. I am guessing that this printer was installed previously on this computer, but now you need to reinstall to connect the printer back to your new network. Is this correct?
If so, have you gone through the process of uninstalling the previously installed software already? If so, then I would advise checking the Print Server Properties of the PC to ensure the driver has been removed for the printer. This can hang up many printer installations.
Click on the Start menu of the Windows 7 PC
Select the Devices and Printers folder
Click on any of the available printers in the list
Click on the option for Print Server Properties at the top of the window
Select the Drivers tab
Delete any drivers remaining for the P1102w in the list
Once the printer has been completely removed and software uninstalled, then I would download the latest drivers from the HP website and re-install. Click the link below to access the downloads page for Windows 7 and the P1102w.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-80329-8&cc=us&dlc=en&lc=en&...
Let me know how it goes,
Jason
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I am not an HP employee.

Similar Messages

Hp Laserjet p1102w can't install wireless

I'm trying to connect my printer wirelessly to my home network but when the software asks me to connect the usb cable it stops and I get the message "HP Printer Software has stopped working"
My OS is Windows 8.1, the printer is HP Laserjet p1102w and the router is a Hitron CVE 30360

@dluis
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Thank you,
Omar
I Work for HP

HP LaserJet P1102w Fails to Connect Wirelessly

I am having difficulty connecting my MacBook Pro retina to my HP LaserJet P1102w printer. It works wonderfully when I have it connected via USB, but I can't get it to see my computer.
I've tried all of the installation suggestions on the site here, but nothing has worked. I've printed off a "Self Test / Device Configuration" page. It says that my wireless is "Enabled," my communication mode is "Infrastructure," my SSID is set to my personal SSID, and that it has an authentication of "WPA/WPA2."
Whenever I go into Printers & Scanners in my system settings and try to add the new, wireless printer, I am only given an option of USB. The Bonjour version of my printer is not available. If I disconnect from USB, the printer goes offline. Yet, despite all of this, the blue, wireless light remains on the whole time like it's connected.
I have a Belkin router Model F5D7234-4 V4. I am running OS X 10.9.3 on a 15" MacBook Pro with Retina display.
If anyone else has had this same sort of problem, I would greatly appreciate it. Thanks a lot!

Hello Montasaurus, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Can't install driver for HP laserjet p1102w

I have a HP laserjet p1102w installed on my network wirelessly. It was working fine, but then I had to set up the network anew.
Now I can't get it to work on one of our macbooks. The other one works fine, they both run 10.7.5
I tried to remove the printer from the list and install the driver again from scratch. I downloaded the newest driver from HP, installed it, and upgraded the printer firmware (using the other laptop). When i click the + in the printer list, the printer shows up, and then i get the message to configure it, saying that the software is available from Apple. It seems to download, and then says the software is not available at this point, telling me to get the newest software from the printer manufacturer. Which is what I did in the first place.
I tried this several times, also tried repairing permissions, that didn't help.
Does anyone have any ideas? Would greatly appreciate help, have spent a few hours trying to figure this out to no avail.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
Troubleshooting printer issues in OS X
http://support.apple.com/kb/TS3147
-Griff W.

Install LaserJet P1102w on network error

I am trying to enable my HP LaserJet P1102w printer to print wirelessly from my Chromebook.
I have successfully gotten the Chromebook to print while having my other computer connected - but would like to just print straight from the Chromebook.
I am in Chrome on my MacBook Pro v. 10.6.8 and got this error message when I click "HTML Configuration":
This page contains the following errors:
error on line 6 at column 47: Entity 'nbsp' not defined error on line 12 at column 8: Opening and ending tag mismatch: link line 0 and head
I am not sure how to fix this error.
Thanks

Hi,
A such may happen due to outdated software.
Please click the Apple icon and select Software Update, be sure to install any HP or Apple updated, reboot your Mac and check for any difference.
If the same persists, download and install the following software and then check for any difference while accessing the HTML Config / EWS browser tool:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-80684-8&cc=us&dlc=en&lc=en&...
Once the printer is still connected via USB to your Mac, download and install the latest firmware below. it is essencial for ePrint to operate with your printer:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-115797-3&cc=us&dlc=en&lc=en...
Next follow these steps to setup ePrint:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03128518&tmp_task=setupCategory&cc=us&dlc=en&lc...
Once ePrint been setup and running you may register the ePrint address as a Cloud printer and print directly from your Chromebook:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817255&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

How to install HP Laserjet P1102w without a disk?

I have a Dell Notebook running MS XP and I want to install my HP LaserJet P1102w which was previously installed on a laptop that has died.
The notebook does not have a CD drive. How can I link the printer to this computer.
HELP please.
Thank you!!

You can get the SOFTWARE free here
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-80329-5&cc=us&dlc=en&lc=en&...
***WHEN DOWNLOADING CLICK SAVE not RUN!**** save to desktop to make it easier to find.
-Open the download
-Select extract
-then once it extracts install the software
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Installing wireless HP LaserJet P1102W on a MACbook Pro 10.9

This is a new printer and install. I cannot figure out how to get it to print wireless. Prints fine with USB cable. Do I need a different driver or ???

Hi @SueFox56431 ,
I can help you with setting up the printer over the wireless network with Maverick.
I have provided the steps to also check the Encryption and Password for the network:
Check your network Encryption type:
Go go to the Apple/system preferences/network/click the advanced button/double click the network name. (shows WEP or WPA)
To check the network password follow these steps:
On the Apple menu bar, click Go, select applications, utilities, keychain access, double click the network name,
check the box to show the password,type in your Mac password to view it.
(some networks have a shortcut password setup)
Make sure Safari is set as the default browser. (sometimes the EWS won't open if it isn't set as the default)
Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Delete the printer from Printers and Scanners. Connect the USB cable from the printer to the Mac and add the printer again. Make sure it shows just the printer name, you might have to click on the dropdown to select the printer from the list. (Laserjet P1102w) You might have to run the Apple Updates.
Here is a Youtube video of the Laserjet P1102w wireless installation on Maverick.
Laserjet P1102w.
You may follow the steps instead of watching the video if you like.
Then go to the Apple, System Preferences, Printers and Scanners.
Highlight the Laserjet on the left side of the window.
Then click on Open Print Queue, click on Settings, click on Utility, click on Open Printer Utility, then click on the HTML Config button.
The Embedded Web Server for the printer will open.
Click on the Networking tab, select Wireless on the left side.
Fill out the information for your network. Make sure infrastructure is selected. Status: make sure you select Enabled.
Apply the settings.
Then go back to Apple, System Preferences, Printers and Scanners and click the + sign to add the Laserjet bonjour printer. (might take a couple of minutes to appear)
Delete the USB printer from the list from the Printers and Scanners window.
Disconnect the USB cable and try and print.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet P1102w !!Failed to update software!!

Attempted multiple times to perform update on Laserjet P1102w.
Received error dialog box: "HP Laserjet P1102w !!Failed to update Firmware. Power cycle and try again."
I'm printing to the unit just fine.
This question was solved.
View Solution.

Hi,
Is the printer connected via USB or through the Wireless network?
If you may use a wireless network connection be sure to temporarly plug a USB for the update as listed on the update instructions:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-115794-2&cc=us&dlc=en&lc=en...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Laserjet p1102w - after firmware upgrade / Smart Install update - down to 1MB free memory

Hello,
I have a Laserjet p1102w running off a laptop with Windows 7 64-bit. Just bought the printer this month.
After updating the firmware to 20120814 version and updating the SmartInstall update utility for the 20120814 version as well, I am now down to 1 MB free memory (out of 8MB originally). [Another LJ p1102w updated prior to these updates has 3MB free memory.]
Because I have 1MB free memory, the printer is almost a brick. It can print simple text based pages - however, printing any page with a graphic or a PDF file will cause the printer to take forever to receive data - essentially preventing printing a page on my new printer (while printing the same page instantaneously on my older nonupdated p1102w).
Is there any way to fix this problem, given there is no memory upgrade option? Otherwise, this printer is a brick.
Thank you in advance for a reply - especially from HP.

Hi cyskim,
Did you tried turning the printer off and on after updating the firmware? This should clear its memory, including any memory may affected during the firmware upgrade proccess .
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Printing problem with HP LaserJet Printer since Mavericks Installed

Hello,
I'm working on iMac and I have recently installed OSX Mavericks.
I have now printing troubles with my printer HP LaserJet P1102w.
Sometimes it prints, sometimes it doesn't.
When it doesn't print I often need to suppress the file in the printer task and then print again. And there it works.
I have tried to solve the problem by installing all the HP drivers, and also made a Reset printing system, but it does'nt change anything.
Any Idea ?
Thank you for any help.
François

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ cups ▹ error_log
from the hierarchical list on the left side of the Console window. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the time of the last failed printing attempt. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.

Wireless HP Laserjet P1102w cannot 'see' my WiFi/Wireless network

Hi all,
I've been having some problems with my new HO Laserjet P1102w finding my WiFi network which is a Belkin N Wireless Modem/Router (PM01527ea/F5D8636-4).
Have followed the skimpy supplied instructions, which simply say to remove all the packaging, install the Toner cartridge, connect directly to my laptop & follow the instructions which appear when the enclosed CD is inserted.
All goes ok until it tries to connect to my WiFi Modem/Router. It correctly picks up the SSID & also manages to somehow obtain my WPA2-Personal key/pass-phrase (which is scary as I thought it secure!).
But then nothing. Any further progress fails to connect. Even the hallowed 'HP Print and Scan Doctor' util that i downloaded fails to see the WiFi, but the windows laptop & Apple iPads/iPhones can all see, connect & operate correctly.
Should I turn all the security off & try in plain text?
Any help or assistance would be greatly appreciated.
Ta,
Simon Bond in the UK.

Hi simonbond,
I understand the mobile devices will connect to the printer but the computer won't.
Thank you for your reply.
I will be happy to help you with this.
Print out a configuration report and make sure the SSID and IP address are correct.
(hold down the x button and when the printer makes a noise let go)
If you have a valid IP address for the printer then try and access the embedded web server for the printer. Type the IP address into internet explorer address bar.
If it loads the printer's network page then the printer is on the network.
If it doesn't load then check the network name the computer is connected to.
Temporarily turn off any Antivirus sotware.
Power cycle the computer, printer and router.
Install the printer as a USB connection.
Then go to start, all programs, HP, Laserjet, wireless configuration wizard, follow the
steps to setup the wireless. Disconnect the USB when completed. Try printing now.
Hope this helps.
Thank you for posting on the HP Forums. Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Laserjet p1102w can't connect to the network

I am trying to connect my laserjet p1102w printer to the wireless network, numerous times, and it still won't work! I have chatted with hp for three times already, uninstalled and installed software, and looked at the manual from cover to cover. Can anyone please help me connect my computer to the network, anything I have tried does not work.

Well now we know what the issue is. You are not connection to your wireless router via SSID and password.
Go here.
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?product=4110396&cc=us&dlc=en&lc=en
and download the Getting Started and User guide. Page 7 of the User guide is where you want to start. You may have already done all this... but you have not detailed anything yet so I don't know. Keep the USB cable disconnected and start the CD. It should prompt you to plug in the USB cable. If not, plug the USB cable in and start the CD again. Now detail each step and let us know where it fails at please.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP LaserJet p1102w with Mac OS X10.6.8 HTML config issue

Hello,
I have been using this printer for a few years now and have moved house a few times and successfully updated the wireless settings on the printer through HTML config. Lately, in printer utilities the HTML config button does not show up where it is meant to.
I have installed / uninstalled the latest firmware, software drivers, printers and made sure they were platform specific.
This is really annoying.
Is there old software available for download? it was working fine until the recent update - which I did so I could use the eprint features.
Best regards
Costas
Printer:
HP LaserJet p1102w, Firmware datacode = 20130213
Computer:
Macbook white, late 2008 model: 2.4Ghz Core2Duo, 4G RAM with OS X 10.6.8

From the name of the printer, it looks like you have it installed through a USB connection.
Here is what I would. First go into “System Preferences” and then select either “Print & Scan” or "Print & Fax".
Right click (or control + click) on the rectangle listing your printers and then select “Reset Printing System”.
NOTE: This will delete all printers.
After you have reset the printing system, let's make sure you have the most recent HP driver package installed.
You can download it here: http://support.apple.com/downloads/DL907/en_US/HPPrinterDrivers2.14.dmg
Once you have downloaded the driver package and completed the installation, go into your print settings under System Preferences > Print & Scan. To add the printer, click the plus (+) sign. You should see your printer listed here. If not, click "Add Printer or Scanner." Click the name of your printer and then click "Use:” box. Make sure that says the name of your printer and not AirPrint. Next make sure that the printer "Kind:" is set to Bonjour or Bonjour Multifunction. Click "Add" down in the bottom right hand corner.
This will add your printer back using the most recent HP print driver available through Apple. Let me know if this helps resolve your issue or not. If it doesn't, let me know I will see what else I can do.
Best of luck,
Kyle
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Just upgraded to mountain lion and my HP Laserjet p1102W won't connect

Just upgraded to mountain lion and my HP Laserjet p1102W to print (worked fine via USB with Snow Leopard; I never had set it up wirelessly, though had wanted to do so.) HP site said if printer worked with Snow Leopard nothing would need to be done; update of drivers would be automatic within Mountain Lion upgrade. No such luck. My Macbook Pro and HP Printer are not talking to each other. HELP, please!
I have a Macbook pro.
When I tried to print, I was told to get new drivers from HP. HP site says what I wrote above, that I need do nothing if printer worked with Snow Leapord. Also read that a new HP Laserjet would need to be connected only via Airprint. So, I have deleted the printer from the print queue, thinking that might help, but I can't find how to install it via Airprint?? After deleting the printer and having no luck with connecting wirelessly, I tried plugging in USB from printer to MacBook pro, too, thinking maybe that would help, but there is no recognition at all.
What am I missing???
Thanks!
Ani

Csound1 wrote:
John Blanchard1 wrote:
Are you not able to select AirPrint from the menu that lets you select the PPD?
Do you have the latest firmware?
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=4110396#N222
Airprint is for IOS devices and thus has no relevance to this issue.
Connect the printer to your Wireless Network and use Bonjour to detect nd connect it.
That's wrong. AirPrint is not just for iOS devices. Since HP doesn't provide drivers for this printer, they say to use AirPrint:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03425022&cc=us&dlc=en&lc=en &os=219&product=4110396&sw_lang=

HP Laserjet P1102w Linux driver cannot find wireless device in printer

When using the (ubuntu 12.04) HP Device Manager to configure the HP Laserjet P1102w Wifi, The device is recognized, but when I go to step three by clicking next, I get this message: “Unable to locate wireless hardware on device”. As a result, when clicking on OK, the only option, I get the following message: “Unable to turn on wireless adapter”. I follow the directions but this is always the result. I only have linux computers here and it is a bummer that I have to borrow someones Window’s computer to set it up. I really do not want to have to keep doing that..... Can anyone help? and thanks in advance.

Thank you Advance23 for the reply, I installed using that link already, the problem is that, the software is Unable to locate the wireless hardware on the printer. I have used 3 computers and same result. If, however, i use a windows computer to get the wireless device working on the printer, i have success.. I had to barrow that computer, and since then have changed service providers and have to activate the wireless device in the printer again. i do not have a windows computer to complete the task at hand.
that aside, all of the other items in the device manager work fine, and as long as i use a usb cable, i can print. I do not buy this printer for that reason, however, I wanted a wireless printer in my home. So there we are... kind of stuck right now. wishing the software would do what it claims to do.

Laserjet p1102w fails to install

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