LaserJet Printer error "21 Print Overrun" when printing bitmap reports

I have some bitmap based Oracle Reports developed in Reports 2.5 and upgraded to 3.0. They were displayed correctly on screen. However, when they were printed to a HP LaserJet 4 SiMX (10Mb RAM) printer, the lower part of some pages or the last column of a page were missing. I received en error message "21 Print Overrun" on the LCD display panel of the printer. Is there anyway to correct this problem? (I do not want to convert these reports to character based and re-do all the report layouts)
Thanks for any suggestion.

Greetings,
I'm sorry to hear your nearly 15 year old printer is squeaking so loudly.  I helped develop that printer and it’s always sad to hear that one is failing a customer.  I fear I won't be able to help you root cause the problem, but I’ll certainly try.  Here are some things to try::
1) Try installing a different toner cartridge.  Sometimes the drum / seals / etc can make a noise.
2) Try isolating the noise to a component in the printer.  Take a picture of the component and post it.
3) As I recall, the 5m printer has a replaceable fuser.  It’s possible that the gears / rollers are worn to the point of making noise.
4) Try searching the internet for solutions to squeaks of other LaserJet models such as the LaserJet 4, 4+, 4000, 4050
For instance, here’s a link you might try: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl12433&prodTypeId=18972&pro...
Good luck!
--Phred
An HP employee

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