Laserjet pro 100 cannot connect to wireless

Hi There,
I cannot connect my printer HP laserjet 100 color mfp m175nw to the wireless. It is connect to the router and it install on the computer with the Usb cable but not with the wireless connection.
How can I fix this?
Before it used to work perfect I could even print from my phone, now unless I connect my computer to the printer with cable it will not work because I cannot install the printer working with the wireless connection.
Please help
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Thanks for letting us know, glad you got it fixed
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Hi there,
my printer cannot find any wireless connection available.
and the blue light on the wifi icon is blinking.
how do I solve this problem so i can print again?

The blue wireless light flashing means you are not connected to your routers SSID. You need to go back and connect to your routers SSID with it's password to get the light on solid.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
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LaserJet Pro CP1525nw cannot connect to new router (Home Hub 2000)

In December, we replaced everything EXCEPT our LaserJet Pro CP1525nw colour printer - new laptop (Dell Inspirion 15), new operating system (Windows 8.1 - 64 bit), new internet provider (Bell) and new wireless router (Home Hub 2000).
Immediately, we were unable to connect to the router. We tried all of the suggestions, including connecting the printer directly to the router - which worked, until we disconnected it and then they could not communicate again.
At the time, the only solution we could find was to connect our printer and laptop via USB cable and print that way - no more wireless printing, so unable to print from phones and iPad, but at least we could print from the laptop.
In the past month, we have become unable to use many of the features on our printer - when we try to select print options, we get the message "HPMSN103.dll has stopped working." So, we can still print, but cannot select options.
We have tried using the CD that came with the printer, and it gets to a certain point and then a fatal error occurs. We have tried downloading the "full solution" printer install program from the HP website, and the same thing happens. We have tried skipping that and just choosing the appropriate printer driver in Windows: if we only use that driver, we get a printer that shows up, but we cannot print if we select it (interestingly, though, we can actually access the printer options!); if we say we have the disc, then we get two printers showing up - we can select print options on the one that will not allow us to print, but not on the one that actually prints. If we try removing one of the printers, they both uninstall and we're back to square one.
So, we WANT to be able to get back to printing wirelessly - after all, we paid (handsomely) for a wireless printer! And we still cannot get our printer and the router to recognize each other. Can somebody help? We don't want to have to buy another printer.
Thanks!

Hi @Capers2 ,
I see that you are experiencing issues setting up the printer on the new router. I will certainly do my best to help you.
Thank you for providing that detailed information.
If the network name has any spaces or special characters, the printer may not recognize it.
The printer is only capable of sending/receiving in the 2.4 ghz band.
If it is set to 5 GHZ network you may need to change to 2.4 ghz. (rename the 5 ghz or shut it off)
The WPA key setting needs to be on AES to work correctly not TKIP.
Multi casting needs to be turned on.
Firewall on router has to have open ports for printer.
If you have Mac Filtering you need to give printer hardware address from Configuration page.
You might need to contact your router company for further assistance to check those settings.
I would reset the printer first to clear out any previous network settings.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the SSID and IP address are cleared.
Printing a Configuration Page.
The easiest way to setup the printer back on the wireless network is through a Ethernet connection and then switch over to wireless.
Disconnect the USB cable.
Remove any printer software by following these steps:
Go into Devices and Printers , click file then Server Properties, click on the Drivers tab at the top of print Server Properties window. Choose the printer you want to uninstall and click remove. Choose remove driver and package. Any that say Universal PCL 5 or Universal PCL 6 also remove and the Laserjet CP1525nw.
The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click yes to say that you are sure you want to do this. (if the printer isn't listed that is OK)
Right click and delete any entries for the Laserjet in the Devices and Printers Window.
Run the uninstall from the CD.
Press the Windows key and the X key together. and select File Explorer, right click the CD for the
printer and left click open in new window.
Connect the printer to the router with a Ethernet cable.
Wait about 1 minute and the printer should have a valid IP address.
Print the configuration page to get the printer's IP address to configure the Wireless.
Type the IP address in Internet explorer's address bar which should open the printer's embedded web services page.
Setup the wireless through here now.
Click on the networking tab, wireless on the left, fill out the network information and apply the settings.
After the confirmation, then disconnect the Ethernet cable.
Now you should have a blue wireless light on the printer in about 1 minute.
Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.
Run the installation again.
If you are prompted to connect the USB cable during the installation, Then immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out. A Fatal Error Displays During Software Installation. Then the installation should continue.
Test the printer.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro 100 Color MFP M175nw installation issue

Hello,
I have a problem installing my HP Laserjet Pro 100 Color MFP M175nw wirelessly. Back in time when I first installed it, it took me a few installations, but suddenly it was installed. Now after a lot of tries, I still get stuck at the part where the USB cable have to be used to pass the network details to the printer. It get stuck at 15% and after a while it gives the error that I have to connect my printer, although it is plugged and the installation initially continued.
When I put my cable, Win7 is also itself installing the printer, can that be the issue?
Thanks in advance for your help!
Ewout

Hello Ewout,
I would suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
An HP representative has greater resources and will be able to look to see if the system has any hardware issues.
Thanks again for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP LaserJet Pro 100 color MFP M175nw does not connect to wireless network

I recently upgraded my wireless network router. I had my HP LaserJet Pro 100 color MFP M175nw connected to the old wireless network router. The SSID is password protected (WPA2)
I need to connect the printer to the new wireless network router. However, neither the control panel nor blue wireless connection button provide any way for me to do this. The manual has not walked through a way to do this.
There really needs to be a simple, no-nonsense way to just connect the printer to the wireless network. How do I connect this printer to a new wireless network?

Hi @shakayumi ,
I see that you are having issues configuring the printer on the new router. I would like to help.
Restore the printer's network defaults.
Touch the Setup button. (wrench)
Select Network Setup Menu.
Then select Restore Defaults.
Print out a configuration report to make sure the IP address is 0.0.0.0 and the SSID is cleared.
Printing a Configuration Report.
Here are the directions for setting up the printer through the Wireless Direct to configure the printer over the network as Infrastructure.
Turn the Wireless Direct on the printer.
On the printer touch the setup button, (wrench) then select network setup menu, select wireless menu, select wireless direct and turn it on.
On the computer, in the bottom right corner click on the wireless icon and select the printer from the list to connect to. Then open Internet Explorer and type in the IP address (192.168.223.1) for the printer in the address bar.
This will load the embedded web server for the printer.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
Click on the wireless icon and connect back to your network name.
Print out a configuration report to make sure the IP address is valid. (192... or 10....)
Now create a new port, this will save you the time, instead of uninstalling and reinstalling the software.
Go to Start, Devices and Printers, right click the printer, go to Printer Properties, select the Ports tab.
Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
Type in the proper IP address for the printer.
Make sure the printer is online.
Test the printer.
If you are still having issues, then try this method:
If you have a Ethernet cable, connect it from the printer to the router.
Wait about a minute, print the configuration page to see if you get a IP address.
Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in password and type of encryption. Apply settings.
Then disconnect the Ethernet cable.
Then wait a minute to see if you get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
If the printer is back on the network, create a new port. Steps are listed above.
Make sure the printer is online.
Try and print now.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 100 color MFP M175nw unable to communicate with product

Hi guys,
I've had a HP LaserJet Pro 100 color MFP M175nw for 12months now and it has worked great over my wireless network. I recently upgraded from router from a 5 year old single band router to a late model dualband wireless N router.
Since i did this my HP LaserJet Pro 100 color MFP M175nw was unable to reconnect to my new network.
I have uninstalled the drivers and have tried reinstalling the drivers but each time (after I select Connect the Product/Coonect through wireless network, have tried both Yes retrieve the wirelss settings on my computer and No I will enter the wirelss settings manually) but no matter which I select the printer is installed successfully but then gets stuck at 15% and says cannont communicate with the product.
I have disabled my firewall during the installation and have only used the USB cable when the installation has asked me to do so.
The printer is visible in control panel but each time I do a test print or send something to the printer in the sys tray the print job is shown but nothing ever happens.
The installation will work fine if I install it via the directly connect to the computer using USB option.
If I do a test print fromt he printer itself by going into the network setting, network test it prints a page that says:
Wireless On Pass
Wirelss Working Pass
Network Name SSID Found Fail
Security Fail
Your HP printer cannot find your wirelss router. The WPA authentification method on your HP has changed fromt he default setting.
Is there anyway I can edit the SSID network name and password without having to do this install process?
This is really frustrating. Just spent 3 hours with HP support which got me know where (they were reading the script the supplied me) and then when I rebooted and went to go back to online chat support the website tells me their support is only available during business hours!
Any help would be great

OK time to back up totally. I need to make sure you are following the instructions in the user guide to install this printer. Please start from scratch by uninstalling all software from your computer and outline every step to make sure it is correct.
You have to use the USB cable to set up the wireless connection.
Go here for the User Guide and all installation info. Get your drivers and troubleshooting info here too.
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=5076465
The reason we have to start over is that you started the software installation when you changed your router. You don't have to do this, but now we do.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Laserjet pro 100 color mfp m175

We have a number of HP LaserJet Pro 100 Color MFP M175's in our school. They are connected to the network via ethernet cable rather than wirelessly. A number of users print to them either from a Windows XP (running service pack 2) desktop or from a Windows 7 (newly built) laptop. They were working fine for a few days and then all of a sudden they may have any of the following problems:
unsupported personality error printed at the top of a lot of pages (ie you may try and print one page but hundreds of pages come out with this error).
there may be an invalid driver error on the control panel on the printer
there may be weird alien-looking characters at the top of hundreds of blank pages
initially all of the printers had the driver installed that came with the printers, when we started getting the error, we then tried running the diagnostics doctor on the hp web site, which said all the drivers were valid. We have also tried using the universal print driver from the HP support website, but still get the problem after a few days. We can make all of the errors go away by re-installing any of the above drivers, but then the problem starts happening again after a few days. The server is Windows 2003R2 running service pack 2, we have tried installing the drivers on the server too, but they won't install. Another printer was set up this week in the school office which only has people printing from Windows 7 machines and doesn't have the error - this could be because it's too soon to happen yet, or maybe because there are no Windows XP machines printing to it? (It does print through the same server as the others) Help would be greatly appreciated, we are a school and so can't afford to be wasting lots of paper, plus this is taking up all of our time rather than fixing other issues! thanks in advance

Tammy, sounds like there could be a couple things that might cause this issue. The first of which is that the RJ45 cable you are using to connect the printer might have become corrupted. I would replace that cord and see if the issue remains.
Second, I want you to see about updating the firmware from this website :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5076465
If that still presents issues, you can use that same website to download the more recent drivers. I would uninstall the old version you have on the computer and then open that link and install the full feature software.
Let me know how that goes and I will get right back with you!
I hope you are having a wonderful week, and I hope that the weather where you are located is as beautiful there as it is here!
-Spencer

PRINTING IN COOL DOWN MODE PROBLEM IN HP LASERJET PRO 100 COLOR MFP M175a

i recently bought HP Laserjet pro 100 color MFP M175a but it prints like 40 pages and goes to cool down mode and it takes like 10 minutes to cool and again it prints 40 pages so i donot the problem

Hi @teko2014,
I see by your post that the printer keeps going into a Cool-Down mode. I can help you with this. I can help you with this.
I have provided a document with Resolving Control Panel Messages.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 100 color MFP M175a Drivers.
Select your operating system, click next, click the link for firmware.
Where is the printer located? (enclosed cabinet, desk)
If the printer is in a enclosed area, temporarily move it to another open location and try printing again.
What is the paper's weight and what kind of paper are you using?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 100 - scans only from tray, won't scan from adf

Hi
I am having issues with my HP LaserJet Pro 100.
I load the adf and upen the scan dialog however when I click scan, it will scan from the tray every time. I have cleaned the rollers and checked the paper. I have ran scan doctor and it doesn't notice a problem as it doesn't check the adf.
There is no error message as it just keeps scanning from the tray even when it is empty and the adf is loaded.
I have reinstalled the product and tried again but we still cannot scan from the adf.
I have read several threads which have mispick issues and many threads relating to issue with this particular product yet the help centre IM chat support doesn't have anyone who can assist with this product which i find odd. It doesn't need servicing yet as it isn't very old.
Please can anyone provide a solution to the problem?
Thanks
H

Hi hayleymariec,
I see that you are unable to scan from the ADF. I can help you.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector)
I have provided a document for cleaning the ADF rollers and the separator pad, just to make sure these are the areas you cleaned previously, since you mentioned you already cleaned the rollers.
'Document feeder mispick' Message Displays on the Control Panel and the ADF Does Not Pick Up Paper o...
Disregard the title. Both models are pretty similiar for the ADF.
You must have the Laserjet Pro 100 M175nw.
How Do I Find My Model Number or Product Number?
If the issue persists, I would recommend to call HP Tech Support and inquire about a replacement printer, since you are still in warranty. Call 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 100 M175A and Livebox router

Hi all,
I have a question. Is compatible the printer LaserJet Pro 100 M175A (without wireless) with the Orange router livebox 2.0 (printer server mode)??
I cannot see in the specification of the printer if its compatible with the protocol IPP or LPD.
Thanks in advance.
Carlos

Hi @Popper123 ,
I see by your post that you would like to know which toners this printer uses. I can help you.
I did a search on the HP SureSupply website and the toners are a HP 126A.
I have provided the website for you to take a look at. HP LaserJet Pro 100 colorMFP M175a.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Want to print remotely to my HP LaserJet Pro 100 color MFP M175nw

Hello! I have a
HP LaserJet Pro 100 color MFP M175nw printer in my office. It is connected to my wifi network from the office and i can use it from several laptops from office with no issue.
Now i want to be able to print and scan papers from my home pc also which is connected to my home wifi network.
I found there it is possible to print pages over internet. Except hpeprint option, how can i add printer from office to printer list from my home pc.
Please help me.
Thanks!

Hi Tolick,
Thank you becoming a member of the HP Support community. I understand that you have an HP Laserjet 100 at your office and you would like to be able to print to it when you are at home.
Super_Dave is correct with the solution he gave you. I just wonder if you have set up the ePrint feature of your Laserjet yet and customized the ePrint email address? If you have then using the ePrint software that you installed on your laptop should allow you to print to your office printer from home. The instructions on how to do this are in the HP ePrint Software User Guide on page 16 in the section titled "Use HP ePrint (Windows)".
If you haven't set up the ePrint feature of the printer I have included a two documents for your reference. The first one is how to get the claim code and the second is how to setup the customized ePrint email address. This may the step that is missing to make the ePrint software work for you.
HP ePrint Software User Guide
Getting the Printer Claim Code
Setting Up a Custom Email Address for ePrint
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Laserjet Pro 100 Color MFP M175nw Print missing/faded down centre of every page

HP Laserjet Pro 100 Color MFP M175nw. Operating on Windows 7 from my laptop wirelessly. Just bought this new a few day's ago and each page of print has about 20mm wide streak missing print running down the centre. what can I do to correct this problem? I have tried printing a cleaning page a couple of times and calibrating color from the Print Quality Menu also a couple of times but this has made no difference. I'm using a Premium quality paper for use in laserjet printer's. Could someone please advise me what I can do. Thanks in anticipation.
This question was solved.
View Solution.

Hi Watcher35,
I see that the new Laserjet Pro 100 MFP M175NW is missing print down the center of the pages, you have ran cleaning and color calibration but the issue is not resolved.
Would this be an accurate example of the issue: but with the "Bb" would be completely missing?
This HP document: Resolving Print Quality Issues may take you though some of the same steps you have already done, I suggest not skipping any steps.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP LaserJet Pro 100 Color MFP M175a and airport express

Hi,
I just bought an HP LaserJet Pro 100 Color MFP M175a and installed it via USB cable on my mac book pro. Then I connected the cable to my Airport Express (where I had before a Samsung printer working correctly) and now it is impossible to find my printer via the airport express. I tried to add it via the printers & scanners (+) but it does not appear in the list.
Then I tried to add it via IP address but the 175a model has no IP address, which means I can put the address of the airport express but it does not communicate with the printer then...
I really tried several options without success and would be really grateful if someone has an idea or a solution.
Thanks in advance for your help!
Chris

Hi,
Thanks for the link that is really useful. However when we follow this process, the printer is not recognized as a printer but as a scanner, which means that everytime we want to print with it, it is not possible because the scanner is not proposed as a device to print.
On the following link http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Laserjet-100-color-MFP-M175a-Mbook-Air-lion-o... we are trying to solve this problem with Provost but it seems to be more complicated than expected. So please feel free to tackle this problem with us .

HP LaserJet Pro 100 functioned printer M175nw cleaning every night

I have a
HP LaserJet Pro 100 multifunctionele kleurenprinter M175nw. Runs fine in a wireless network.
The printer is used some times but also a week not at all. After 15 min the printer goes into sleep mode and after two hours or so the device switches off except the green standby light for receiving new wireless jobs.
Problem i have is that nearby every night the printer runs with a lot of noise, in the middle of the night. It looks like he is cleaning the drums or turning the cartridges or the drum. It SOUNDS like he is prepairing for printing but there is no job at all. After a few minutes the device stops and goes back to sleep. I am doiing it also than.
Is this a service property of this machine and can i switch it off? It takes energy and wakes me up!

Hi @jeroegro,
I see that the printer is going into a cleaning mode in the evening and you would like to be able to turn this service off.
I can help you today.
I couldn't find any settings through the printers control panel to turn this service off.
Either turn the printer off manually or you can set the printer to power off after so many hours, through the menus.
Go to Setup, System Setup menu, (wrench button) Energy Settings, Auto Power Down, set the time.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro 100 MFP175a with Airport Express

Can anyone tell me if its possible to use a HP Laserjet Pro 100 MFP175a with an airport Express ? Am looking at connecting the printer directly to the airport express (via the USB socket on the airport express) and using the home wi-fi network to let all my other apple devices use it for printing (iPhone, Ipad & Mac Mini).
Thanks

Hello reddys,
Welcome to the HP Support forums. I see that you would like to learn if you can use your Laserjet Pro 100 MFP175a with an Apple AirPort Express.
I have included the document Share Your Printer on a Network with Apple AirPort for you. It has a section for those running Windows OS and another section for those using Mac OS X. At the end of the document there is also an FAQ section.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Laserjet pro 100 cannot connect to wireless

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