Laserjet Pro 200 color m251nw touch screen

The touch screen does not work except for teh keys outside of the touchscreen area. The printer prints
OK, but I need to change the IP address and cannot get the touch screen to work. It displays fine.

Thanks for replying back from the PM sjlocknar.
Make sure there is no damage on the power cord and that it is connected directly to a wall outlet.
The printer shouldn't be exposed to any electric or magnetic field.
Try another power cord, you can use a monitor power cord to test it. Just to rule that out.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 30-60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color Printer M251nw Drivers.
Is the printer still in warranty?
If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
Please let me know the results.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Similar Messages

HP LaserJet Pro 200 color MFP touch screen not working.

My touch screen on my HP LaserJet Pro 200 color MFP doesn't want to work in the screen part. The black perimeter works, but not the color part where the Copy, Fax,Scan... icons are, rendering them unaccessible.

Hi FGCMedia,
I understand that the display screen on the LaserJet 200 MFP is not responding to touch, but the out side options such as Home, Back, etc work.
Connect a USB cable to a Windows computer and try updating the firmware for the printer, HP LaserJet Pro Series Firmware Update Utility.
Let me know if that helped.
JERENDS
I work on behalf of HP
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LaserJet Pro 200 color MFP Touch screen totally blank

Hi I have a Laserjet Pro 200 color MFP 276n which was working fine on friday - printing via a USB and photocopying using the screen. I've come to use it this morning and the printer has nothing on the touch screen and nothing around the screen. I get a brief red cross in the bottom right when I turn the printer on but that's it.
But to make it worse the computer says that it can't connect to the printer to try and trouble shoot. I've tried 3 different USB ports on the computer and nothing happens.
I've tried disconnecting the printer from the computer and trying to do a reset as per other issues I've found say to press where the arrow is on the right when turning the printer on - nothing happens. I've also tried pressing on the bottom left of the screen when turning it on - no difference.
Does anyone have any other idea's please.
Many Thanks

Hi @wenddh,
I see by your post that there is no display on the printer. I can help you with this.
Make sure there is no damage on the power cord and that it is connected directly to a wall outlet.
The printer shouldn't be exposed to any electric or magnetic field.
Try another outlet in another room, just to rule that out.
I have provided a document for display or power issues.
The Printer Will Not Turn On or Respond When the Power Button or Power Switch is Pressed.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Issue on borderless printing using android HP ePrint app with HP LaserJet Pro 200 color M251nw

Hi,
I am trying to print a pdf document which is of A4 size (11.7 x 8.3 inches without any borders) from android tablet using HP ePrint app along with the printer HP Laserjet Pro 200 color M251nw. When it is printed on A4 sheet, it adds the border on all the sides around 12mm-left, 11mm-right, 8mm-top, 9.5mm-botton margins.
On the printer the firmware datecode shows 20121026, Also the ePrint app which I am using is latest and upto date.
Please let me know how to print the borderless print in A4 sheet.
Regards,
Jaya

Hello revlib,
Welcome to the HP Support Forums!
Turning off the Wireless Direct on the LaserJet Pro 200 color M251nw should have disabled the SSID from broadcasting. Since disabling from the front display did not resolve, let us try from the Embedded Web Server (EWS).
To access the EWS you need to enter the I.P address for the M251nw into the address bar of your web browser. The I.P address can be collected by touching Setup ()> Reports> Network Summary.
Once in the EWS, click Network> Wireless Direct Setup> select Off and Apply.
Let me know if this has help
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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LaserJet Pro 200 Color M251nw : Wifi turned off but still broadcasting

Hello there,
First of all, forgive my English.
I have a HP LaserJet Pro 200 color M251nw, so it has wifi capability. Since the printer is plugged with an ethernet cable to my router, I don't feel the need to use the wifi embedded in the printer.
Thing is, when if I turn off the wifi on the printer, and even if I disable "wifi direct printing", I can still see the SSID of the printer on my home devices (HP-Print-a6-LaserJet 200 color).
I have looked on the forum and tried the "factory reset" by turning on, unplug both printer and wall socket, wait for 15 seconds... etc. It didn't work. I have also already installed the latest firmware.
Any help would be greatly appreciated! :-)
This question was solved.
View Solution.

Hello revlib,
Welcome to the HP Support Forums!
Turning off the Wireless Direct on the LaserJet Pro 200 color M251nw should have disabled the SSID from broadcasting. Since disabling from the front display did not resolve, let us try from the Embedded Web Server (EWS).
To access the EWS you need to enter the I.P address for the M251nw into the address bar of your web browser. The I.P address can be collected by touching Setup ()> Reports> Network Summary.
Once in the EWS, click Network> Wireless Direct Setup> select Off and Apply.
Let me know if this has help
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

LASERJET PRO 200 COLOR M251nw - new printer acts like there is low ink

This is a brand new printer, has never printed a page correctly. The ink is barely visible like it is out of color, but it shows all is fine. Is there something to clean or an adjustment to fix this?

Hello revlib,
Welcome to the HP Support Forums!
Turning off the Wireless Direct on the LaserJet Pro 200 color M251nw should have disabled the SSID from broadcasting. Since disabling from the front display did not resolve, let us try from the Embedded Web Server (EWS).
To access the EWS you need to enter the I.P address for the M251nw into the address bar of your web browser. The I.P address can be collected by touching Setup ()> Reports> Network Summary.
Once in the EWS, click Network> Wireless Direct Setup> select Off and Apply.
Let me know if this has help
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP LaserJet Pro 200 color M251nw can't be detected on wired network

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

Unable to Print Wireless anymore HP LaserJet Pro 200 Color M251nw

I've owned my extremely good HP LaserJet Pro 200 Color M251nw for around 10 months now but all of a sudden it has stopped printing wireless. If I print via a USB it works fine. I have downloaded new drivers and Firmware, done numerious restarts on both mac/pcs and printer but this still hasn't fixed the issue. I have run a number of Network Tests and all are coming back OK. When I try to configure the machine using the Online Printer Utility it cannt connect to my network (even though the self diagnostic test on pritner tells me everything is OK. I am running a mixture of both Mac and PC's and cant print from any of my devices. Bonjour print is enabled on the pritner but i cant see a bonjour IP address on my Mac.
Printer is still under warrenty but obviously feel that this is a last resort.

Hi @bluemango,
I see by your post that the printer stopped working over the wireless network. I can help you with this.
Restore the network defaults on the printer.
Go to setup, network setup, restore defaults.
Power cycle the router and computers.
Then run the wireless setup on the printer.
Go to setup, network setup, wireless menu, wireless setup wizard.
Print off a configuration page, to make sure the printer has a valid IP address.
Printing a Configuration Report. Print the report from the printer's control panel.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer or Safari)
If it loads the printer's network page then the printer is on the network.
On the Mac, try and add the printer through Printers and Scanners or run the installation.
On the Windows computer, run the add printer wizard through the printers window or run the installation.
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problems with wireless connection on HP LaserJet Pro 200 color M251nw printer

Hi! I have a problem with my printer internet wireless connection. I do everything what is in manual for installation, but my printer won't connect to the internet. I have LaserJet Pro 200 color M251nw.

Hi
With the notes you have posted i see that you are unable to get on to printer apps, web services and eprint, please follow the steps given in the link given below and check the wireless connection and it should resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03325484&tmp_task=solveCategory&cc=us&dlc=en&ju...
Regards
Aneesh
I Represent HP
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LaserJet Pro 200 color M251nw does not print from internet

I have a LaserJet Pro 200 color M251nw, set up for wireless printing. It finally works when printing from Microsoft Word 2010, but refuses to do so from the internet.
Can anyone help me?
Thanks!
SALLYANNC

Hi @SALLYANNC,
I see by your post that you are unable to print from the internet. I can help you with this.
Run the Windows updates and update your browser.
Try printing from another browser to see if you have the same results.
Download and run the Print and Scan Doctor. It will diagnose the issue and might automatically resolve it. Find and fix common printer problems using HP diagnostic tools for Windows?
What internet browser are you using?
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Which inf file to use for HP LaserJet Pro 200 color m251nw, when updating the driver?

My printer is LaserJet Pro 200 color Printer M251nw. I visited the support page and found there is a newer driver.
Driver (61.117.01.15301)
Currently my driver version is 61.117.1.11493. I want to upgrade the driver.
After downloading and unzipping the files into the folder, I found there are 3 inf files in the folder:
hpcm251u.inf
hpcm251c.inf
hpbuio70l.inf
So which one should I install? I am disappointed at the lack of information and inconvenience in upgrading the driver.
June

Hi CJKim,
Welcome to the HP Forums.
I see that you are trying to update the driver and are not sure which .inf to choose.
I will be happy to help you.
Since it is running through the add printer wizard you can select any one of the .inf files you listed
to update the drivers.
Thank you for posting on the HP Forums.
Have a great day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 Color M251nw : Cannot find its WiFi broadcast signal

I have a unique problem. I have a PC which is connected to my router via ethernet cable. I also have an iMac which is connected to the network wirelessly. I have a LaserJet Pro 200 M251nw connected to my router via ethernet cable.
I was able to print from my iMac by selecting the printer network and printing, and then switching back to my router to access the internet.
I use VMWare on my iMac in order to use Wordperfect 12. I was printing fine from Wordperfect until there was a power outage.
Nothing was damaged, but now I cannot get the WiFi broadcast from my printer any more. I cannot print from my iMac, my iPad or anything. I am confused as to the wireless direct printing and wireless printing. I am trying to figure out how to get my printer to broadcast its WiFi signal.
I am no where near technically inclined and I cannot figure this out. I did try to restore the defaults on the printer, but with every forum I have visited, I am getting more and more confused.
Can someone help me resolve this issue. If you need any further information, I will gladly provide.
I am in a desperate situation. My work demands a printer, and right now I have no means of being able to deliver.

Welcome to the HP Forums DominoDiva,
I see by your post that you are unable to print over the network through the Ethernet connection.
I can help you with this issue.
Wireless Direct is to connect directly to the printer's network and be able to print.
Wifi is to connect over the wireless network. You can access the internet at the same time and still be able to print.
Since you are connecting the printer with a Ethernet cable to the router the Wifi is automatically turned off.
You can only use one or the other.
With the Ethernet cable still connected to the router, print a configuration page to see if the printer is getting a valid IP address from the router.
Printing a Configuration Report.
Select Method one.
If not, power cycle the router and try another port on the router.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer. If it connects then the printer and the computer are connected.
Type the IP address into your web browser's address bar. (Safari)
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners, then click the + sign.
Select the printer from the list. (make sure the printer listed beside use: shows proper the printer name and not Airprint) Click on the add button. (you might have to click on the dropdown to select your printer)
Test the printer.
If you are having network issues, then add the printer through the IP Protocal.
After clicking the + button, select the IP icon across the top, type in the printer's IP address, select jet direct below and then Apply.
Test the printer on Mac platform to verify it isn't the printer or a hardware issue.
Reinstall the printer in the VMWare if you are still having issues.
You might need to contact the VMWare manufacturer for any possible issues or assistance.
If you need further assistance, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet Pro 200 color M251nw does not print font larger than 48 using Office WORD 2013

If a create a new Word document and I type letters of 72 font, the letters do not print. If the font size is reduced to 48 then it prints. The brand new printer is connected to my laptop via USB. I'm using an HP Laptop Pro 7420s, 32 bit with MS Office H&B 2013. Any ideas as to what should I check? Thank you.
This question was solved.
View Solution.

Hi,
Install the latest firmware for the printer, that should address this type of issues.
For a USB connection use the following tool:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-108129-8&cc=us&dlc=en&lc=en...
For network connection follow these steps:
http://support.hp.com/us-en/product/HP-LaserJet-Pro-200-color-Printer-M251nw/5097632/model/5097639/d...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

LaserJet Pro 200 color M251nw problem installing driver

I have the LaserJet Pro Color M251nw printer and I tried to uninstall and reinstall the driver because the wireless was not working. Now when I try to re install I get an error message that says fatal error. Can someone help me please? I am operating on Windows 7 64 bit.

Here is a version of the software that is most up to date for your OS :
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5255...
Remove the software from the computer and then install the software again through the link I have provided.
Let me know how that goes!
-Spencer
PS have a great day!

HP LaserJet Pro 200 color M251nw won't connect for updates

Printer works fine with desktop and wireless. Can't get it too "UPdate" or connect with webservices.
How do I connect too my Ipad as well...???

Hi Dakine50. There are a few possible reasons the printer will not connect to Web Services (which will allow for updates). The first thing I recommend would be to turn the printer off. Unplug your router and count to 10. When the router comes back online, turn your printer on. When your printer is back online, try to update again.
If that fails you can set a Manual DNS in your printers Embedded Web Server (EWS).
Print a network summary page to obtain your printers IP address.
1. On the printer's control panel, touch the Setup icon. The Setup menu opens.
2. Touch Reports .
3. Touch Network Summary . A network summary page prints. Locate the printer IP address.
4. Open a new Web browser window (such as Internet Explorer).
5. Type the IP address from the network summary page in the Web browser address window.
6. Press Enter to open the EWS.
7. Click the Network tab. Here you need to find the section that allows you to set a Manual DNS (cannot recall which sub section it is under).
8. Set the: Primary DNS: 8.8.8.8 and Alternate DNS: 8.8.4.4 . This will route through Google's DNS and will usually resolve the issue.
9. After you apply these settings, if your EWS has a Web Services tab, try to enable them through there.
*Sometimes a network reboot as I instructed above is necessary for those changes to take effect.
Let me know how it goes.
More steps to try.
A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03325484&lc=en&product=5255956&tmp...
Getting the Latest Firmware and Product Updates:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03341482&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Printing from an Apple Mobile Device
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02796271&tmp_task=useCategory&cc=us&dlc=en&lc=e...
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Laserjet Pro 200 color m251nw touch screen

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