LaserJet Pro 200 Durinf Installation PC sees as a storage device

I dont know what happened. I previously installed the printer drivers on my work laptop without issue in November. For some reason 2 weeks ago the laptop stopped connecting with the printer. I could see the printer. However, the printer status 'Use Printer offline' mode & when I would click use the printer online; any print job would error out.
This is my 2nd attempt to complete the installation. I have to receive admin rights from the tech support organization.
For some reason during the installation process the laptop thinks the LaserJer is a cd ROM device? During the installation i get as far thas connecting to the device (I connect with a USB cable) which times out .
Any help is greatly appreciated, this is hurting to spend so much precious work time trying to fix.
thank you ray b
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The Smart Install setting is on the printer itself. From the display on the printer, go to the Setup menu (click the icon that looks like gears). Then click on the Service menu item. From this menu scroll until you see the 'HP Smart Install' option. Click on this option and turn it off.
Hope this helps.
I work for HP.

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LaserJet pro 200 color MFP M276nw - Scan setup and installation on Mac Yosemite

Hi all,
I just bought a new LaserJet pro 200 color MFP M276nw and I'm trying (since 4 days) to coorectly install it.
My target would be to use it through the wifi connection and I correctly set it by the front panel.
When I try to install the printer by wifi, I can install the print driver but I can't find the scan driver.
I tried connecting it by ethernet and the system point out a multifunction scanner and printer driver. If use them, it works correctly.
Whenever I pull out the lan cable to use it by wifi it lose the scan functions.
What am I doing wrong?
Thanks
Gianluigi
This question was solved.
View Solution.

Hi @gianluigi1982 ,
I see that you are experiencing issues scanning over the wireless network, but you can scan by a Ethernet connection.
I would like to help.
What drivers did you install for the printer? (Apple Update or the 10.9 download drivers)
I checked our Lab computer with 10.10 installed on it and I was able to scan through Printers and Scanners over the Wireless network.
Check the driver version installed.
Go to the Apple, System Preferences, Printers and Scanners, highlight the Laserjet, click on the Print tab on the right side of the window and select Options and Supplies.
On the General tab it will list the driver version.
19.9 is the one listed on the lab.
What driver do you have showing?
Check the driver name that is installed for the printer. Make sure it shows just the printer's name.
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen it should show the printer's name. (Laserjet Pro 200 MFP M276)
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
On the Printers and Scanners window, highlight the printer on the left side, on the right side of the window you should have a Print/Scan tab, click on Scan, then Open Scanners and test the scanning. If you don't have the Scan tab, let me know.
Did you add the printer as a Bonjour printer or through the IP Protocal? (can't scan through IP Protocal)
Are you using the automatic IP address, or your own Static IP address?
Here is some information for Scanning in OS X v10.10 Yosemite Without HP Software.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Hp Laserjet pro 200 color MFP M276nw

Im having an issue with the installation of the software and the scanning of the printer. When i try to do a full install it goes well up to the part where i have to reconnect to usb port to my computer, at that point the installation starts to go very, very slow. When it get to 99% it gives me a fatal error saying i have to restart my computor and do the process again. i have done it multiple times with no success. I followed by going online and getting the drivers from HP and did the installations individually. I am finally able to print. When i go to scan a documents i only get 3 options on the printer: scan to usb, scan to network and scan to wireless. I dont have anyother options and i have downloaded the drivers for the scanner. I dont know what to do anymore.
Thank you

Hi @HPuser84,
I will do my best to help you be able to scan with the Laserjet pro 200 color MFP M276nw printer.
There are only 3 options from the printer to scan to, scanning to PC isn't a option with this model, if you want to scan from the computer, you would have to use the HP Scan Software on the computer.
I have provided a document for how to scan through the HP Software and from the printer's control panel.
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers.
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
If the scanning software and drivers still didn't fully install and you had the fatal error again, uninstall the software.
Disconnect the USB cable first. Uninstalling the Printer Software.
Then start the installation again, immediately follow the steps in this document after connecting the USB cable please.
A Fatal Error Displays During Software Installation. Disregard the printer model. This should allow the software to fully install properly.
Please let me know if you require any additional assistance.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP M276 - new - Device error and Cleaning cycle issues

HP LaserJet Pro 200 color MFP M276 - this is a new printer a friend purchased at Staples. It connects WiFi okay and prints when prompted to but it then does a "Cleaning" cycle after every print job. It also displays "Device Error" at the same time. It has been powercycled as instructed and the error continues to reappear and the "Cleaning" cycle continues as well after each and every print job. My friend paid Staples to set up this printer to a new Acer Laptop and D-Link router he also purchased before he brought them home. He was told everything works fine .. they lied .. Laptop and router have no issues .. just the printer. The Laptop sees the printer okay and software is installed without issue. Any ideas why the "Device Error" and "Cleaning" cycle after every print job is happening? He is on the verge of taking the whole outfit back as Staples has not assisted him and instead directed him to download the manuals from HP. Any suggestions are appreciated

Have you tried a hard reset on it? I know you said you power cycled it, but a hard reset is sometimes different than what some people consider a power cycle.
Follow these steps to perform a hard reset on the printer.
1. Press the Power button to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the power button to turn it on.
Try that out and let me know if it helps.
Best of luck,
Kyle
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Unable to install the scanner on the HP LaserJet Pro 200 color MFP M276nw in windows 7 64 bit

HI
am unable to install the scanner on the HP LaserJet Pro 200 color MFP M276nw Drivers in windows 7 64 bit , after runing the setup ,the printer will finshing the installation process and and it will show that the HP Scan and HP fax failed.

Hi @Chembo ,
I see you're experiencing issues installing the printer software. I will do my best to assist you with this issue.
I would disable all the start up programs and temporarily turn off the Antivirus Software and any Real Time Scanning in the Antivirus Software also, to see if that is causing the issue. How to use MSCONFIG . Click on the Startup tab and click Disable all, Then click the Services tab and check Hide All Microsoft Services.
Restart the computer.
Disconnect the USB cable from the printer.
Run the uninstall from the CD.
Go start, computer, right click on the CD for the printer, left click open in a new window, double click on uninstall.
Make sure that the print spooler service is running.
Right-click Print Spooler, and then click Properties.
If the Startup type is set to Manual or Disabled, click the drop-down list, click Automatic, and then click Apply.
Under Service status, click Stop and then Start, and then click OK.
Run the installation again and don't connect the cable until prompted.
Test the printer.
Then you will have to go back and enable the Startup programs, Microsoft Services and turn the Antivirus Software back on again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 Color MFP M276nw: cannot install on Windows XP Professional 64-bit

Hi all,
I am trying to install (via USB) the printing driver for my HP LaserJet Pro 200 Color MFP M276nw printer, but my operating system is Windows XP Professional 64-bit, Service Pack 2. The installer stops with an error saying that the system is not supported. Are there any basic drivers available to fix this problem, or do I necessarily need to upgrade my OS?
Thank you,
Alessio

XP 64-bit is not supported. (see system requirements)
Now is a good time to consider a O/S upgrade because of the end of life come April/2014 for Windows XP.
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I am not a HP employee.

HP LaserJet Pro 200 Color MFP M276n issue with the software

Dear Members,
When i'm trying to install the drivers for the printer HP LaserJet Pro 200 Color MFP M276n, on Windows Xp the issue is specific on windows xp only i tried on two machines its the same and its fine when i try to intall on windows 7.
Error Message:
A problem occured while preparing to install software to your system please restart your computer, and run this installer agian.
Please assist me for the above issue and thanks.
Regards
mbsiddiqui

Hi mbsiddiqui,
When a printer is connected by USB, the computer recognizes it and it will show up in the device manager, if it didn't fully install it will still be listed in the device manager and will not find it again when the printer is reconnected. We have to remove the old entry first.
Leave the printer connected by the USB cable.
Check the device manager to see if the printer is listed.
Go to start, right click my computer, left click properties, click on the hardware tab, then device manager.
Look for the printer entry, it might be listed as other devices, unknown device, delete the entry by right clicking it and select uninstall, it might show up under universal serial bus controllers as USB printing support, if USB composite device is listed then also delete it, delete the entry by right clicking it and select uninstall.
Since the software is already installed for the Ethernet connection, from device manager, click on Action and select scan for new hardware.
If it doesn't find the printer then it might have a ghost key in the registry causing the printer not to be detected again.
Let me know the results.
How is the printer listed?
Were you able to find new hardware?
What is the printer entry showing now in the device manager?
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Unable to Print Wireless anymore HP LaserJet Pro 200 Color M251nw

I've owned my extremely good HP LaserJet Pro 200 Color M251nw for around 10 months now but all of a sudden it has stopped printing wireless. If I print via a USB it works fine. I have downloaded new drivers and Firmware, done numerious restarts on both mac/pcs and printer but this still hasn't fixed the issue. I have run a number of Network Tests and all are coming back OK. When I try to configure the machine using the Online Printer Utility it cannt connect to my network (even though the self diagnostic test on pritner tells me everything is OK. I am running a mixture of both Mac and PC's and cant print from any of my devices. Bonjour print is enabled on the pritner but i cant see a bonjour IP address on my Mac.
Printer is still under warrenty but obviously feel that this is a last resort.

Hi @bluemango,
I see by your post that the printer stopped working over the wireless network. I can help you with this.
Restore the network defaults on the printer.
Go to setup, network setup, restore defaults.
Power cycle the router and computers.
Then run the wireless setup on the printer.
Go to setup, network setup, wireless menu, wireless setup wizard.
Print off a configuration page, to make sure the printer has a valid IP address.
Printing a Configuration Report. Print the report from the printer's control panel.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer or Safari)
If it loads the printer's network page then the printer is on the network.
On the Mac, try and add the printer through Printers and Scanners or run the installation.
On the Windows computer, run the add printer wizard through the printers window or run the installation.
What operating system are you using?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problems with wireless connection on HP LaserJet Pro 200 color M251nw printer

Hi! I have a problem with my printer internet wireless connection. I do everything what is in manual for installation, but my printer won't connect to the internet. I have LaserJet Pro 200 color M251nw.

Hi
With the notes you have posted i see that you are unable to get on to printer apps, web services and eprint, please follow the steps given in the link given below and check the wireless connection and it should resolve the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03325484&tmp_task=solveCategory&cc=us&dlc=en&ju...
Regards
Aneesh
I Represent HP
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!...

Urgent: HP LaserJet Pro 200 Color MFP M276

Heeeeeeeelp! Urgent!
I'm looking for software and driver for HP LaserJet Pro 200 Color MFP M276.
At HP website, there is no download accessible.
Who can help me with a downlod-link ?
[Personal Information Removed]
This question was solved.
View Solution.

Hi @JerryHP ,
I see that you are having issues printing from the Laptop and iPhone, over the wireless network. I would really like to be able to help you resolve this issue.
Since the blue wireless light is flashing on the printer, it isn't connected to the network.
Run the wireless setup on the printer.
Go to Setup, Network Setup, Wireless Menu, Wireless Setup Wizard.
Print a configuration page to get the printer's IP address.
Printing a Configuration Report.
Select Method one.
If you have a valid IPv4 address for the printer then try and access the Embedded Web Server for the printer. Type the IPv4 address into your web browser's address bar. (Internet Explorer)
If it loads the printer's network page then the printer is on the network.
Download, save and then run the software installation. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next and click on the software to download and install.
Test the printer.
I have provided this document also for Setting Up the Printer for a Wired or Wireless network for the HP LaserJet Pro 200 Color M251 and M2...
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
The printer is capable of printing from Word and Excel, you might need to run the updates for Word.
Please provide in detail if you are still having issues, so I can assist you better.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Fatal error on install Laserjet Pro 200 M276nw

During installation I get a fatal error timeout after I have connected the USB and the progress bar reaches 99%. I have restarted the computer and also restarted the printer with the same results. I have also changed the port for the USB. When I connect the USB, the computers makes the sound of a device being connected.

Hi @Bob4 ,
I see that you are having issues installing the printer, you are getting a fatal error after connecting the USB cable. I would like to help you out today.
Please follow the steps below to see if we can get you up and running.
Disconnect the USB cable.
Run the uninstall from the CD.
Touch the Windows key and the E key to access the computer window.
Right click on the CD for the printer, left click open in a new window, double click on uninstall.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Download, save and then run the latest drivers. Don't Connect the USB cable until prompted during the install.
HP LaserJet Pro 200 color MFP M276nw Drivers.
Right after connecting the USB cable, follow this document immediately so you won't get the Fatal error again. A Fatal Error Displays During Software Installation. After this is done the installation should continue.
Test the printer.
Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Loading the laserjet pro 200 color m251 nw one sheet at a time?

How are you supposed to load the laserjet pro 200 color m251 nw one sheet at a time?

Hi Choffman,
Thank you for visiting the HP Support Forums! To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps!
HevnLgh
I work on behalf of HP
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LaserJet Pro 200 color mfp m276 Printing issues

I have had this printer for about a year now. Now it has started printing solid black lines across the page I am printing, whether it be from my computer or a fax. I can run the cleaning process from the printer and its fine for a few hours and then back to the solid black lines. It gets so bad there is more ink on the paper than white when it does this. Have tried everything I can think of to cure this to no avail. I am running hp cartridges and just plain white paper. Any ideas as to how to fix this. These lines are thick lines, just not _____ but are about 1 " wide each.
I really need help with this really soon or I will have to replace it with another brand. I use this in my office and can't have important faxes coming across with all these lines so I can't read it. I posted this Saturday and still waiting for someone to respond.

Hi @RandallRaley ,
I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.
Try another type of 20lb -24lb plain paper to see if you have the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next, click the link for firmware.
Try printing again.
If the issue persists, follow the steps for aligning and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.
Troubleshooting Print Quality Issues.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Are you getting the black lines on the Hardware Self Tests also?
Where is the printer located? (on a desk, on a enclosed shelf in desk)
What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color M251nw can't be detected on wired network

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

New LaserJet Pro 200 color M251nw connects to main computer and functions. Networked computer does not recognize the this new computer. Operating system is Windows XP.
IBM Printer 12 was the printer that was replaced. I used the same USB port that the previous printer was using. Some how the new HP is not being rcognized on the network and I cannot print from the 2nd computer which is connected by the network.
Marc

HP LaserJet Pro 200 Color MFP M276nw scan to mail with google.

hello,
i got a HP LaserJet Pro 200 Color MFP M276nw printer. and i want to use the scan to mail feature.
But when i am setting up my google account as head account where the printer should send the mails from it doesn't work. i don't get the scan's into my mail. does somebody got a user guide for me how it is done and with the settings i have to use?

Hi @dennieboy96 ,
I see by your post that you would like to setup the scan to email. I would like to help.
Are you trying to setup the scan to email from the printer or from the HP Software?
I have included both documents.
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro 200 Durinf Installation PC sees as a storage device

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