LaserJet Pro 200 Goes Off-line

My Pro 200 routinely goes off-line when not in use for a period of an hour or so, and requires a restart to bring it on-line. How do I eliminate the off-line issue?

Hello orenda,
Welcome to the HP Forums!
I understand your Laserjet 200 Color MFP goes offline when not being used. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
If your printer is connected over a wireless network, then follow this HP document on Printer Does Not Maintain a Wireless Connection. Try assigning a static IP address, which will help with the printer going offline.
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Similar Messages

49 Service Error - Turn Off then On - LaserJet Pro 200 M276nw

I was adding to another post for a different printer but didn't want anyone with MY printer to MISS this problem.
***UPDATE*** (at least for my LaserJet Pro 200 M276nw)
I have found the root cause but will need further assistance from someone at HP to "solve" this one....
My new M276nw keeps throwing a 49 Service Error, chat support yielded alot of power off, power on, wait, try again blah blah blah, fuser problems blah blah. 10 minutes of forum searching put me onto possible wireless networking issues with other printers and SSID's. Anyway after returning one printer to Staples and having the problem come up again on a another brand new one....Tried Forum searching & Tada! at least I got to find a root cause.
I have a D-Link DIR-825 wireless router. It has dual band (2.4 GHz and 5 GHz).
Normally I have both enabled for the myriad of devices that people have these days in my home.
I updated the firmware to the latest update (20121026) then restarted.
Received the 49 Service Error shortly after restart.
Then I disabled both bands to test each wireless band independently.
The printer acted normally so I decided to enable each band seperately.
When I enable the 2.4 GHz band in the router, the printer immediately throws a 49 Service Error.
I tested this several times (5 to be exact) and each time during the router reboot the printer indicated the error.
So I left the 2.4 GHz band disabled and went on to the 5 GHz band.
I enabled the 5 GHz band 3 times and disabled it and found no effect on the printer (at least within a 5 minute window).
So now I'm left with only a single band wireless router or a printer that likes to restart itself every 20 minutes or so.
There is probably a setting (or 2) that can be tweaked in either the router or the printer that can prevent this (I hope).
I just need to find the right HP person............
This question was solved.
View Solution.

I really wish I could help but I am afraid this is a bit beyond my level of comprehension. What I took from this was, you have to turn off the duel band feature to get the printer to work without that error message, correct? The User Guide may help you but when I tried to read it my mind was blown away by just how many settings could be adjusted to fit your needs. No need to do anything troulbeshooting-wise just yet. All I need for you to do is look at page 137 on how to set sleep delay and auto power down functions and page 132 for link and duplex settings and let me know if you think it could be something to do with these.
As far as a setting within the router, I do not know. I did find another user guide with very technical information in it. The Software Technical Reference hinted to bi-directional printing which basically turns off or on the print spooler if the printer was so big it was using up network resources but I am not sure of that at all (see Page 59 for an example). Page 89 and on is a brief introduction to the embedded web server but really these are just definitions, nothing new to report there.
This website hints that it may be a firmware error. Lastly, the only other thing I can offer as you have probably seen it yourself is another HP forum thread regarding your exact error. I know I won't be of much assistance but some hopefully is better than none. I'm just glad it works partially. Let me know if I can answer any questions for you but this is just a step out of my league. Good luck!
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Every problem has a solution!

LaserJet Pro 200 color MFP M276nw/ a code 79 service error turn off then on, on screen the product

I have an HP LaserJet Pro 200 color MFP M276nw. I keep getting a code 79 service error turn off then on, on screen the product

I have same problem - this doesn't help. Did you did something that worked?

LaserJet Pro 200 Color M251nw : Wifi turned off but still broadcasting

Hello there,
First of all, forgive my English.
I have a HP LaserJet Pro 200 color M251nw, so it has wifi capability. Since the printer is plugged with an ethernet cable to my router, I don't feel the need to use the wifi embedded in the printer.
Thing is, when if I turn off the wifi on the printer, and even if I disable "wifi direct printing", I can still see the SSID of the printer on my home devices (HP-Print-a6-LaserJet 200 color).
I have looked on the forum and tried the "factory reset" by turning on, unplug both printer and wall socket, wait for 15 seconds... etc. It didn't work. I have also already installed the latest firmware.
Any help would be greatly appreciated! :-)
This question was solved.
View Solution.

Hello revlib,
Welcome to the HP Support Forums!
Turning off the Wireless Direct on the LaserJet Pro 200 color M251nw should have disabled the SSID from broadcasting. Since disabling from the front display did not resolve, let us try from the Embedded Web Server (EWS).
To access the EWS you need to enter the I.P address for the M251nw into the address bar of your web browser. The I.P address can be collected by touching Setup ()> Reports> Network Summary.
Once in the EWS, click Network> Wireless Direct Setup> select Off and Apply.
Let me know if this has help
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Sleep mode LaserJet Pro 200 color MFP M276nw

Hello, My LaserJet Pro 200 color MFP M276nw seems to have gotten into some sort of "sleep" mode:When I send something to the printer, it no longer prints, until I touch the LCD screen which seems to "wake it up," at which point it prints the documents in its queue.Any information as to how to get it out of this mode would be appreciated. Thanks.

Hi hpr7busr, Welcome to the HP Forums.
I see that you are having issues with the printer waking up from sleep mode.
I will be happy to help you. Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) How is the printer connected? (USB/Ethernet/Wireless) It may not be the printer, it may be your router's inability to wake the printer if the printer is networked.
What router are you using?
Can you get into its settings?
If you can then look for and enable "Multicasting".
If not you will have to contact the router company.
Disconnect the routers power cable next time this happens, wait 10 seconds, then reconnect the power cable. Wait till it's ready. Try printing again. If it prints then it is a communication issue between the printer and the router not recognizing the printer. I have provided a document to setup a static IP address on the printer for better communication between the router. Printer Does Not Maintain a Wireless Connection.Solution three: Assign the printer a static IP address. This information was provided by the manual. LASERJET PRO 200 COLOR MFP. Starting from page 137. The product automatically wakes from the auto power-down mode when it receives jobs or when
you use a button on the control panel. You can change which events cause the product to wake.
Open the following menus:
œ System Setup
œ Energy Settings
œ Auto Power Down
œ Wake Events
To turn off a wake event, select the event and then select the No option or yes. Check out the settings to make sure they are set properly. You can set the sleep delay on the printer, but the default setting is 15 minutes.
1. From the Home screen, touch the Setup button.
2. Open the following menus:
● System Setup
● Energy Settings
● Sleep Delay
3. Select the time for the sleep delay.
Let me know how this goes for you!
Thank you for posting on the HP Forums.
Have a great day.

Laserjet Pro 200 m276n fax not answering when in sleep mode

Hi,
We just bought a new Laserjet Pro 200 MFP M276n. When the device goes to sleep mode, it doens't recognise any incoming fax call. When the device is on, and someone tries to send us a fax, the device recognises the call, answers and receives the fax.
We tried to update the firmware to the latest version but we still have the same problem.
We use the original HP cables to connect the device to the line and when we tried to replace the device with a telephone cord, the phone rang normally. So I believe the problem is somehow on when the device is in sleep mode
Can anyone help us?
Thanks

Hi @Fedias,
I understand that when the printer goes into sleep mode, it doesn't wake up to receive a fax. I can help you with this.
Check the settings for the Wake Events on the printer.
Go to setup, System Setup, Energy Settings, Auto Power Down, Wake Events, arrow down and select Fax Ring.
This should wake up the printer when a fax comes through.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP laserjet pro 200 m276nw scanning issue

i just got my hp laserjet pro 200 m276nw and i was just plug in the power card and was printing from flash drive and scanning to flash drive for about 2 weeks . it work fine ,until yesterday i tried scanning to my flash drive and the result on the scans was color lines from top to buttom of the page.

Hi,
Try turning the printer off and on again, then check for any difference.
If the same persists, ensure the printer directly connected to a wall outlet and not through any power hub, extension or power strips, then try scanning again and check for any difference.
If the same persists, update the firmware of the printer and check for any change:
1. Plug the printer to a computer using a USB cable.
2. Run and follow the tool below, be sure to select the printer configured by the USB (e.g. Copy 1 if the printer was originally insalled throug the network):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-5&cc=us&dlc=en&lc=en...
Please let me know of any difference,
Shlomi
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LaserJet Pro 200 color mfp m276 Printing issues

I have had this printer for about a year now. Now it has started printing solid black lines across the page I am printing, whether it be from my computer or a fax. I can run the cleaning process from the printer and its fine for a few hours and then back to the solid black lines. It gets so bad there is more ink on the paper than white when it does this. Have tried everything I can think of to cure this to no avail. I am running hp cartridges and just plain white paper. Any ideas as to how to fix this. These lines are thick lines, just not _____ but are about 1 " wide each.
I really need help with this really soon or I will have to replace it with another brand. I use this in my office and can't have important faxes coming across with all these lines so I can't read it. I posted this Saturday and still waiting for someone to respond.

Hi @RandallRaley ,
I understand that when printing, you are getting solid black lines across the paper and now on the back of the paper. You are using HP cartridges, plain paper and have ran the cleanings with the same result. I can help you today.
Try another type of 20lb -24lb plain paper to see if you have the same results.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
Select your operating system, click next, click the link for firmware.
Try printing again.
If the issue persists, follow the steps for aligning and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue.
Troubleshooting Print Quality Issues.
How is the printer connected? (USB/Ethernet/Wireless)
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Are you getting the black lines on the Hardware Self Tests also?
Where is the printer located? (on a desk, on a enclosed shelf in desk)
What kind of paper are you using?
What is the weight of the paper?
Was there any black on the toner?
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Laserjet PRO 200 - Colour MFP M276n | Forward Fax to Email

Hi!
I can't understand why it isn't possibile to forward a fax to a list of email address instead of print them (or forward the fax to another number), it could really save a lot of paper, also because the printer can already send a scan to an email address.
Am I missing some some option in the control panel or am I really supposed to
print a fax and then scan it?
If this function is not available are you going to implement it in the next firmware update? I think it would be really appreciated!
Thanks!

Hi FrancescoPromo,
Welcome to the HP Forums, I hopeyou enjoy your experience!
I see from your post that you would like to know if you can forward a fax to email, if there are any updates for this available.
I will be happy to help you.
You can send and receive faxes from the computer software. You can fax single or multiple faxes at a time.
There is no option available for sending faxes through emails.
I have provided the manual with information for faxing. Pages 97 and 103 provide this process.
LASERJET PRO 200 COLOR MFP.
These are the available features for this model through the control panel.
Scan to USB Drive.
Scan to Network Folder.
Scan to E-mail.
Thank you for posting on the HP Forums.
Have a nice day.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro 200 color MFP M276nw. The fax forwarding feature no longer will forward a fax.

I am using the HP LaserJet Pro 200 color MFP M276nw. Is it possible to forward the fax as a email instead of printing it out? The current fax forwarding feature only supports forwarding to another fax number but not email. If fax forwarding to email is not support, is there any other solution?
Albert

Hi @Albert1024 , I understand that you aren't able to forward the faxes. I can help you today.
You can only forward that faxes from the printer to the fax number.
Check to make sure the Fax Forwarding didn't get turned off and it is still showing the correct fax number.
1. From the Home screen, touch the Fax button.
2. Touch the Fax Menu button.
3. Touch the Receive Options button.
4. Touch the Forward Fax button, and touch the On button.
5. Use the keypad to enter the fax-forwarding number, and then touch the OK button.
Turn off the Private Receive.
1. From the Home screen, touch the Setup button.
2. Touch the Fax Setup menu.
3. Touch the Advanced Setup menu.
4. Scroll to and touch the Private Receive button, and then touch the Off button.
Clear out the saved faxes, to make sure this isn't causing any issues.
Go to Setup on the printer, Services, Fax Service and select Clear Saved Faxes.
Update the printer's firmware. HP LaserJet Pro 200 color MFP M276nw Drivers.
If you are still having issues, we can try a full reset on the printer.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp Laserjet pro 200 color MFP M276nw

Im having an issue with the installation of the software and the scanning of the printer. When i try to do a full install it goes well up to the part where i have to reconnect to usb port to my computer, at that point the installation starts to go very, very slow. When it get to 99% it gives me a fatal error saying i have to restart my computor and do the process again. i have done it multiple times with no success. I followed by going online and getting the drivers from HP and did the installations individually. I am finally able to print. When i go to scan a documents i only get 3 options on the printer: scan to usb, scan to network and scan to wireless. I dont have anyother options and i have downloaded the drivers for the scanner. I dont know what to do anymore.
Thank you

Hi @HPuser84,
I will do my best to help you be able to scan with the Laserjet pro 200 color MFP M276nw printer.
There are only 3 options from the printer to scan to, scanning to PC isn't a option with this model, if you want to scan from the computer, you would have to use the HP Scan Software on the computer.
I have provided a document for how to scan through the HP Software and from the printer's control panel.
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers.
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Lase...
If the scanning software and drivers still didn't fully install and you had the fatal error again, uninstall the software.
Disconnect the USB cable first. Uninstalling the Printer Software.
Then start the installation again, immediately follow the steps in this document after connecting the USB cable please.
A Fatal Error Displays During Software Installation. Disregard the printer model. This should allow the software to fully install properly.
Please let me know if you require any additional assistance.
Have a fantastic day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Issue on borderless printing using android HP ePrint app with HP LaserJet Pro 200 color M251nw

Hi,
I am trying to print a pdf document which is of A4 size (11.7 x 8.3 inches without any borders) from android tablet using HP ePrint app along with the printer HP Laserjet Pro 200 color M251nw. When it is printed on A4 sheet, it adds the border on all the sides around 12mm-left, 11mm-right, 8mm-top, 9.5mm-botton margins.
On the printer the firmware datecode shows 20121026, Also the ePrint app which I am using is latest and upto date.
Please let me know how to print the borderless print in A4 sheet.
Regards,
Jaya

Hello revlib,
Welcome to the HP Support Forums!
Turning off the Wireless Direct on the LaserJet Pro 200 color M251nw should have disabled the SSID from broadcasting. Since disabling from the front display did not resolve, let us try from the Embedded Web Server (EWS).
To access the EWS you need to enter the I.P address for the M251nw into the address bar of your web browser. The I.P address can be collected by touching Setup ()> Reports> Network Summary.
Once in the EWS, click Network> Wireless Direct Setup> select Off and Apply.
Let me know if this has help
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Issue Printing One or Two Checks on HP LaserJet Pro 200 MFP M276nw

I just purchased an HP LaserJet Pro 200 MFP M276nw which replaces an HP Color LaserJet 2605dn.
I've run into an issue printing checkes from Quicken when I print less than a full sheet (one or two) checks.
With my old printer, I used the manual feed for a partial sheet.
Since the new printer does not have a manual feed, I have to put the partial sheet in the paper tray.
It seems one of two things happen:
1) Sometimes the printer will print the partial page but then displays an error message which says something like "Unexpected paper size, load letter."
It then re-prints the partial page on the next sheet of paper.
2) Othertimes, it prints the partial page without the error message, but then feeds the next sheet of paper throught the printer.
In either case the next page contains the next three checks, so it's either wasting checks or printing on the wrong check numbers.
Any suggestions on how to avoid these issues would be appreciated.

Me too.
I've been using an alternate printer for printing the checks, but I'd rather get rid of the old one. (The HP Laser Pro 200 takes up a lot of space!)
KC, Seems like you've been waiting for an answer for a VERY long time. I'm not going to hold my breath.
Hey HP! Do you ever monitor this site?!
KC-Texas wrote:
I just purchased an HP LaserJet Pro 200 MFP M276nw which replaces an HP Color LaserJet 2605dn.
I've run into an issue printing checkes from Quicken when I print less than a full sheet (one or two) checks.
With my old printer, I used the manual feed for a partial sheet.
Since the new printer does not have a manual feed, I have to put the partial sheet in the paper tray.
It seems one of two things happen:
1) Sometimes the printer will print the partial page but then displays an error message which says something like "Unexpected paper size, load letter."
It then re-prints the partial page on the next sheet of paper.
2) Othertimes, it prints the partial page without the error message, but then feeds the next sheet of paper throught the printer.
In either case the next page contains the next three checks, so it's either wasting checks or printing on the wrong check numbers.
Any suggestions on how to avoid these issues would be appreciated.

HP LaserJet Pro 200 color MFP M276 - not able to print black when any color is empty

Hi,
We have 2x HP LaserJet Pro 200 color MFP M276n in our office, both have firmware date code 20121026.
The problem is that when ever one of the colored toner cartridges gets empty it fails to print even black & white documents and freezes in the replace cartridge screen.
In system supplies settings it is configured to print only black when colored supplies are below very low threshold limit.
Since the printer is freezing in the warning screen and only powering it off and on helps to bring it back alive, it seems that this is a software or firmware issue. I didnt find any firmware updates for this model though.
It doesnt make any sense that it is not possible to use the printer at all when only one of colored cartridges is empty. Any thoughts on how to solve this issue are welcome.

Hi,
The firmware that you have mentioned is old and the latest version available is
Version
20131216
it is always advisable to update the printer to the latest firmware. Please update the firmware form the given link
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-108130-4&cc=us&dlc=en&lc=en...
Hope this helps....
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP LaserJet Pro 200 color MFP M276nw Wireless option is gone!!!

I have a HP LaserJet Pro 200 color MFP M276nw. The blue lit wireless icon used to stay on steady and all was fine for quite a while, then the Blue icon would start flashing like it lost it connection to the wireless router. I would just recycle the power on the printer and let it reboot. Usually it would connect with the router again but, it's been getting worse lately. I figured I would try to the latest firmware to the printer as maybe there was a clitch with the original firmware.........Well, now I get no blue wireless icon and the wireless menu disappeared from the touch screen. I tried to access the wireless settings in the web browser, the program said "this product does not support wireless connectivity.......WHAT?!!!!! I tried a "cold reset" on the printer to clear everything and still have no wireless option. I suppose its going to stick with the same firmware that was last installed. I did notice that the printer lists itself with an "N" at the end of the model # on any printed report instead of the "NW" its supposed to be. I did download the printer firmware from the Pro 200 color MFP M276nw support page. it's acting like it now has the firmware for the non-wireless version of this printer. This is the firmware I used
file name:
M276_colorMFP_Series_FW_Update-20140521.exe [1/1, 14.32M]
. Any Ideas how to fix this? Seems like this is the wrong firmware for this printer. Everything else appears to work ok.
Bob

****UPDATE**** After running a few copies through the printer the wireless feature showed up again. The printed reports started to show this printer with the "NW" at the end of the model number instead of just the "N". After a few minutes it all went away again. Seeing the correct model number show up for a few minutes made me believe the correct printer firmware is installed. To make this a short story, I ordered the wireless PCA assy (Small internal wireless circuit board, HP part #1150-7940) and replaced it. It's been working great for the past few days( since the board was replaced). Apparently, if the system does not see a working wireless board it defaults to the non-wireless model number and the wireless option disappears from the menu screen. The other thing is there apparently is no fault code that covers this type of failure.....frustrating, to say the least. I will update if this is not the fix but, it looks like I got it!
Thanks!!!!!!!
Bob

LaserJet Pro 200 Goes Off-line

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