Laserjet pro 300

I installed LaserJet Pro 300 with Windows 8 and it worked great for several months. Upgraded to 8.1 and have experienced problems everyday. The print queue won't clear when I delete documents; starting and stopping the spooler doesn't clear the queue and shutting off the printer and restarting doesn't always work either. Have received message from HP multiple times to Reinstall HPLJ300-400 color MFP M375-M475 -- to use this printer with Windows 8.1, you must reinstall it using the original installation media or download files. Done, DOne and DONE! Nothing works. . .when is this known issue going to be fixed and a patch available.

Hi Grills,
Have you tried the steps listed here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02239404&cc=us&dlc=en&lc=en#N4211
Although I am an HP employee, I am speaking for myself and not for HP.
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Similar Messages

LaserJet Pro 300 M351A Wireless Accessory?

On the HP website it clearly states that my printer (HP LaserJet Pro 300 color M351) DOES have a "wireless capability" ...
This statement is to be found under the "Technical Details" section in the paragraph entitled "Connectivity and Communications":
Wireless capability - Optional, enabled with purchase of a hardware accessory
I've Googled high and low and I cannot find out:
What is meant by "a hardware accessory"
Is it a print server device? Is it a wireless usb adapter? What?
I have an urgent need to add this device to a small wirless network, but I can't figure oyt how to?
Please help - anyone?

Hi,
Wireless optionality is available with the HP Jetdirect ew2500 802.11b/g Wireless Print Server (J8021A), that can be found listed within the Supplies and Accessories section below:
http://www8.hp.com/emea_middle_east/en/products/printers/product-detail.html?oid=4346029&jumpid=oc_r...
Regards,
Shlomi
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Set up HP LaserJet Pro 300 color MFP M375nw wireless printer

I switched computers, and set up the printer to the wireless network, however, I still can not print.

Hello Jill-UNS,
To get your issue more exposure I would suggest posting it in the commercial forums since the HP LaserJet Pro 300 color MFP M375nw is a commercial product. You can do this at HP Enterprise Business Community.
The support page for your product may be helpful in the meantime:
HP Support Center.
I hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Laserjet Pro 300 won't power up fully

I've had an HP Laserjet Pro 300 for 4 months and I haven't had any issues until today.
I ran a few scans without issue and then in the middle of a scan, it just quit scanning. It seems to have lost connectivity.
I shut the printer down and attempted to re-boot it. It started booting then it quit shortly afterward and didn't finish booting. The power is up but it doesn't load fully.
I have tried rebooting the computer connected to the printer and I have unplugged the power cord and printer connection and attempted to re-boot the printer several times but it has been the same result for a couple of hours.
I also unplugged the printer for over an hour in case it was simply overheating but it wouldn't re-boot after that either.
Any suggestions?

This is as far as it loads.

Can I get an HP Laserjet pro 300 Color laserjet multifunction printer to work in OSX 10.7.5. the disk says it only supports OS.6

Help. I just purchased an HP Laserjet Pro 300 multifunction laserjet printer for a new home office. I tried to load it on my Macbook Pro which has the OSX 10.7.5 operating system and the disk says it only goes to OSX 10.6. Do I need to return this heavy printer?

Ditch the disk.
If the Mac is up to date with all system updates, it probably is already carrying all it needs to talk to the printer. Just open the Print & Scan perfpane in System Preferences and get the two talking (USB: plug it in, Network: type in the IP address, if the Mac hasn't discovered it already), give it a few seconds and just confirm the correct model has been chosen. Many times the printer will pop up in the list on its own accord, else use the plus ( + ) button to add manually. Holler if you need more help.

Install os x 10.8.5 on hp laserjet pro 300

Can you suggest the best route to get drivers for the HP laserjet pro 300 to run on OS X 10.8.5?

Look at the HP web site. There were 2 drivers that showed up, but I don't know if they support10.8.
http://www8.hp.com/us/en/drivers.html

Set up for scan to email for Laserjet pro 300 MFP M 375nw

I am trying to set up a scan to email on my Laserjet pro 300 MFP M 375 and with my IP for my computer, I get as far as filling out the required forms. All is well until I have to enter a password. It will be rejected. I have forgotten the password I initially used. I would like to know how I can remedy the situation and insert a new password. NO one seems to be able to help with this problem

Greetings , I may be able to help you with renaming your scans. Now, I was not able to find any setting that would automatically increase the scan numbers when using the Scan to Email settings. If you use the Scan to Computer option it will number them the way you are describing; Scan0001, Scan0002, ect... That being said, you are able to manually rename the scan file during the Scan to Email process.When you choose Scan then EmailThen choose you outgoing email profileYou should see a Settings button on the bottom left of the display screenScroll through options and select the one that says FilenameEdit the scan file name using the onscreen keyboard Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

HP LaserJet Pro 300 color MFP runs cleaning and Mis Prints Error with Printing above 5 pages

I have an HP Pro 300 Printer with New genuine cartridges. But when I print or make copies of multi page jobs it always comes up with a message on the screen which says "cleaning" and then give a "Mis Printer Error".The printer is out of warranty. The Print quality is excellent but the error it gives all the time is a major problem. Has anyone solution for this? Please help! Thanks

Restoring the defaults doesnt usually purge out the memory of a printer. You need a cold reset to complete that proceedure. Cold Reset steps:http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-LaserJet-Pro-200-color-MFP-M276nw-Cold-reset/td-p/5060955 The video at the bottom of the first page is very helpful.

HP LaserJet Pro 300/400 (M375nw & M475dn) - Driver packages will not install

Hello all,
I need some assistance with a very persistent and frustrating issue trying to get driver software packages for our LaserJet M375nw & M475dn to install correctly. We are running Windows 7 Pro x64 on HP 8300 desktop PCs.
We have these printers printing properly via our print server and the proper .inf driver but need the ability to scan to the PC. I would like to install the HP-provided software packages (which include the Scan driver & utility) but am running into the error below.
"A problem occurred while preparing to install software to your system. Please restart your computer, and run this installer again. If the problem persists, please check the product support web site for your product."
I get this error at 80% in the "preparing to install" process. I am using the latest drivers from the website for each of these models (which actually use the same package). I have tried both the Full and Basic driver package with the same results.
We have these printers installed via a static IP on the Network, not USB. I am trying to install as a Local Administrator. UAC is disabled. The PC is fully updated and doesn't have much in the way of custom software. It has SCCM client, MS SQL Native Client, Google Earth, Adobe, Trend Micro AV, OnBase, Office 2007 and Chrome installed.
Here are some of the things I've tried w/o success:
Tried installing with latest drivers from HP website
Ran all Windows updates
Ran the Scrubber uninstaller provided in the package / Running "uninstall" executable from HP software
Disabled all non-MS startup programs/services in msconfig, disabled Antivirus, rebooted, tried to again
Restarting computer (many, many times between different troubleshooting steps)
Tried disabling "Smart Install" (though I think this only applies to USB connections)
Checked print spooler - it indeed is started/running properly
Uninstalled all HP-branded software
Can any of you offer some help please? I'm not sure what to try next.
Some other posts I've looked at w/ no success are:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-CM1410-Series-install-error/td-p/3960480/page/2
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02018709
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4208157&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c03123997-9%257CdocLocale%253D%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/laserjet-pro-200-error/td-p/2702269
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/laserjet-pro-400-color-MFP-m475dw-scanner-stopped-working-in/td-p/3109875
Thank you!!!
P.S. This thread has been moved from Laserjet to Multifunction and All-in-One. - Hp Forum moderator

This is soulsecur again. I have used the FileToEmail.exe Utlity in the Driver package to generate logs. I looked through the installer log (hpbcsiInstaller.log) and found the info below. Can someone please help me make sense of this error? 08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Entry. 08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Preload Driver INF file list count = 1
08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): INF File: ..\\hppasc19.inf
08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Tested infFile. name: ..\\hppasc19.inf
08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Tested infFile. m_installDriverInfFileName: ..\\hppasc19.inf
08:49:12.7343 Information DriverPDUEngine.DriverPackagePreInstall(): Tested infFile. isPrinterDriver: True
08:49:12.7343 Information DifxHandler.DriverPackagePreInstall(): Entry.
08:49:12.7343 Information DifxHandler.DriverPackagePreInstall(): Calling DIFxServiceClient.DriverPackagePreInstall(): file = ..\\hppasc19.inf
08:49:12.7343 Information DifxHandler.DriverPackagePreInstall(): Calling DIFxDriverPackagePreInstall(): file = ..\\hppasc19.inf
08:49:12.7343 Information DIFxServiceClient.WaitForInitialCreateChannel(): Checking to see if the Channel has been created.
08:49:12.7343 Information DIFxServiceClient.CheckStatus(): Checking status of Service
08:49:13.0643 Information DIFxServiceClient.FixChannel(): Channel appears to be ok
08:49:13.1424 !ERROR! DIFxServiceClient.DIFxDriverPackagePreInstall(): Caught Fault Exception
08:49:13.1424 !ERROR! DIFxServiceClient.DIFxDriverPackagePreInstall(): Exception Detail Message: An attempt was made to load a program with an incorrect format. (Exception from HRESULT: 0x8007000B)
08:49:13.1424 !ERROR! DIFxServiceClient.DIFxDriverPackagePreInstall(): Exception Message: DIFxService:IFxServiceDriverPackagePreInstall Logs:08:49:13.06 ServiceMarshaller PreInstalling inf: ..\\hppasc19.inf
08:49:13.06 ServiceMarshaller Calling DIFxAPI.DriverPackagePreInstall. INF File: ..\\hppasc19.inf, Flags = 2
08:49:13.1424 !ERROR! DIFxServiceClient.DIFxDriverPackagePreInstall(): DIFxService:IFxServiceDriverPackagePreInstall Logs:08:49:13.06 ServiceMarshaller PreInstalling inf: ..\\hppasc19.inf
08:49:13.06 ServiceMarshaller Calling DIFxAPI.DriverPackagePreInstall. INF File: ..\\hppasc19.inf, Flags = 2
08:49:13.1424 Exception
System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail, System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]] DIFxService:IFxServiceDriverPackagePreInstall Logs:08:49:13.06 ServiceMarshaller PreInstalling inf: ..\\hppasc19.inf
08:49:13.06 ServiceMarshaller Calling DIFxAPI.DriverPackagePreInstall. INF File: ..\\hppasc19.inf, Flags = 2 Void HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at HP.InstallManager.CSI.IDIFxServiceMarshaller.DIFxServiceDriverPackagePreInstall(String infName)
at HP.InstallManager.CSI.DIFxServiceClient.DIFxDriverPackagePreInstall(String infName)
DifxHandler.DriverPackagePreInstall => DIFxServiceClient.DIFxDriverPackagePreInstall => NLogLogger.HP.CommonTools.CSI.ILogger.LogError
08:49:13.2024 Information DIFxServiceClient.DIFxDriverPackagePreInstall(): proxy State: Opened
08:49:13.2024 Information DifxHandler.DriverPackagePreInstall(): DIFxDriverPackagePreInstall(): returned: -1
08:49:13.2024 !ERROR! DifxHandler.DriverPackagePreInstall(): DIFxServiceClient Preinstall failed: code = -1
08:49:13.2024 !ERROR! DifxHandler.DriverPackagePreInstall(): DIFxServiceClient Preinstall failed: Error string = Unknown error (0xffffffff)
08:49:13.2024 Information DifxHandler.DriverPackagePreInstall(): Returning: FinishedFailError
08:49:13.2024 Information DriverPDUEngine.DriverPackagePreInstall(): Returning FinishedFailError
08:49:13.2024 Information DriverPDUEngine.HandleDIFXAction(): Returning: FinishedFailError
08:49:13.2024 Information InstallManager.FireStatusEvent(): Firing Status event. Sender = Driver PDU Engine, Text = HP.InstallConfig.CSI.PDUEngineActionItem, Status = FinishedFailError
08:49:13.2024 Information PDUManager.get_PrepareToInstallPercentComplete(): m_stepCountPrepareToInstall = 26, m_numStepsPrepareToInstall = 32
08:49:13.2024 Information InstallManager.get_PrepareToInstallPercentComplete(): Prepare to install percent complete = 81
08:49:13.2024 Verbose CSIViewModel.PagePropertyChangedHandler(): >>>>>>> Property Raised - CurrentPercentage
08:49:13.2024 Verbose CSIPageViewModelBase.CheckForUserError(): Checking for User Error: - EventStatus: FinishedFailError

HP laserjet Pro 300 m375nw Wireless printing is fine but "can't find scanner"

I have recently got an HP Laser Jet Pro colour MFP M375nw.
It installed perfectly on both my Win 7 laptop and on my Mac and I can print wirelessly without issues from either device or from tablets and phones.
however, when I try and scan it says it can't communicate with the printer.
When I try and run any utility (Hp print and scan doctor, device toolbox, etc.) it says that it can't communicate with the scanner/printer.
I have uninstalled and reinstalled but am at a loss how to fix this. Any ideas please?

Hello nick-g,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial LaserJet Forums.
I hope this helps!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Laserjet pro 300 ME sided printing

Hi!
I have tried everything that I can to print 2-sided on this printer. Once in a while it works, but mostly I fail. Today trying to print my 84 pages of Tax forms, it would send to the printer and then it would just disappear!
I have tried calling HP a coiple of times, and after the long waits, I am told that they are Windows Help desk and I need to call the Mac desk, where I have left voicemails and no response.
Can someone please tell me how to print Duplex with this printer?
Thanks,
SKG

Hello nick-g,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial LaserJet Forums.
I hope this helps!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Is there a way to reset the printer (laserjet pro 300 color mfp)

So I've had alllllll sorts of problems with my all-in-one. Often when I try to scan, it won't work, saying that it can't find the printer. Same when trying to print. I figured it was some sort of connectivity issue. I connect via my wifi network. So I tried to remove the software from my Macbook and now when I try to reinstall it, it can't find my printer. So I hook it up with a USB cord. Now it sees the printer, but it stalls out and won't connect... most of the time. At one point I got as far as the porting over my macbooks network settings over to the HP printer, but then it stalled out there. Any way to do a hard reset of the HP printer? I feel like something is going on with it's wifi abilities.

If it's really the colors, you can calibrate them using System Preferences Displays pane Color tab.
If it's actually the brightness, you cannot adjust it any brighter than the control allows on System Preferences Displays pane Display tab. The CCFL lamps used for the backlight do decrease in brightness over time (unless they are the new LED type found in some of the newer MacBooks and Cinema display)

LaserJet Pro 300 color MFP automatic document feeder - page stops feeding with 1" to go

Scan page won't finish feeding when using the automatic document feeder. Leaves approximately the last 1 to 2 inches of paper in the scanner. The Scan ADF Paper Jam error message pops up. Seems like the page hangs/gets stuck once the page passes through the document feeder roller assembly. Haven't been able to find any information on what moves the paper through the scanner once it gets past this roller assembly.

@Debbie-M
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

HP Laserjet Pro 400 MFP M425dn - Will not work via wireless; is ePrint an option for this product?

We can print with USB plugged in but wireless shows as offline and obviously doesn't print.
On the listed products that use ePrint, the 400 Laserjet series is listed for Color only. This is not a color unit.

@burgergal
The HP Laserjer Pro 400 m425dn unit that you are listing is capable of ePrint however it is only a duplex, networking unit...not wireless. It is a black (mono) unit, not color.
Sorry,
Auntie Em
HP Laserjet Pro 300 m425 spec sheet
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Eprint not printing PDF's with HP LaserJet Pro 400 MFP M425dn

I have emailed several different pdf's from different devices not one has printed I receive the comfirmation email stating that eprint has received the job After logging into eprint the job history states that all the jobs have printed but None have
Sending pictures or text docs well print fine But not pdf's
any suggestions?

@burgergal
The HP Laserjer Pro 400 m425dn unit that you are listing is capable of ePrint however it is only a duplex, networking unit...not wireless. It is a black (mono) unit, not color.
Sorry,
Auntie Em
HP Laserjet Pro 300 m425 spec sheet
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Laserjet pro 300

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