LaserJet Pro 500 color printing quality
Hi,
Last May, I bought the HP LJ Pro 500 MFP 570n printer and since then I have PQ problem. When printed, the documents are not as what is on the screen: B&W pictures are green and white; colour pictures are bland and too dark.
There is no problem when scanning.
HP provided me with Level 1 Maintenance, meaning changing yellow cartridge, changing the HV power supply, and changing the Transfer Belt. Driver has been updated and color calibrated.
According to Level 2 Maintenance Management, located in Bangalore, India, there is no such PQ issue.
Color calibration may not be the only way to achieve color match output with a printer (irrespective of drivers or operating system).
To actually achieve WYSIWYG (what you see is what you get) (i.e very close color match) you might need to use an additional software/hardware to perform color calibration between the different devices which are involved in creating, editing & printing the particular image or document (like scanner, camera, printer, monitor etc.)
If you are looking for nearest color match using the product's inbuilt options, then you may print & use RGB & CMYK Samples (use the information menu from device control panel for printing these samples).
Use the color mix as given in the samples while editing your documents/images. Also try to use the other advanced color match options available using the printer driver properties.
Please mark the post that solves your problem as Accepted Solution
Click the 'Kudos Thumbs Up' if this was helpful. Thank You!
(Although I am an HP employee, I am speaking for myself and not for HP)
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I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this by clicking the following link: Printers - LaserJet.
Hope this helps, have a good one!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
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Hello TSH123,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial LaserJet Forums.
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-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee. -
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I would do a hard reset to see if will help.
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This will help determine if it is just one specific toner, possibly a fuser or hardware issue with the toner. Feel free to include a screen shot of both pages.
If you appreciate my efforts, please click the Thumbs up button below.
Please let me know the results. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
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I see that you are getting red horizontal lines when printing in color. I would really like to be able to help you resolve this issue today.
I would do a hard reset to see if will help.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
I have provided a document with the steps for calibrating and cleaning the toners, printing a Print Quality page, inspecting the toner for damage, checking the paper and driver settings to see if this will resolve the issue. Some of the steps you have already tried, but please try the other steps listed. Troubleshooting Print Quality Issues.
Print a Diagnostics Page: Go to Setup, Reports Menu, Diagnostics Page.
Update the printer's firmware. Software and Drivers. Select Go under Option 2.
Are you using Genuine HP Toner?
What are the toner levels?
What were the results of the Print Quality Page and Diagnostics Page?
This will help determine if it is just one specific toner, possibly a fuser or hardware issue with the toner. Feel free to include a screen shot of both pages.
If you appreciate my efforts, please click the Thumbs up button below.
Please let me know the results. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
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Hello:
This subject appears to re-appear a lot, but I am getting nowhere in how to fix it. I have tried various steps recommended on how to resolve this, but it is not working consistently.
I have 3 PC's: 2 desktops and 1 laptop running Windows 8.1.
I have a wireless network with WEP encription. I have connected the printer to the network. The printer IP config is set to channel 6. The firmware date code is 20121026.
Every time I try to print, the printer is offline. Sometimes I can fix this by removing the printer from the device listings and then scanning for new printers. When I do this, it will print for the session I am using the computer, but soon afterwards it goes offline again.
When I plug a computer directly to the printer, it usually works, but not always.
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Thanks,
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From the printer front panel, click the Setup icon and then tap the Service option.
Select Laserjet Update and then press on Check for Updates now
Allow the printer to complete the task till the update completes.
If the update fails or the device show that the latest update is already installed, temporary connect the printer to your PC with a USB and then update the firmware by running this tool.. be sure to select the newly added USB queue and not the existing network queue:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=lj-108129-6&cc=us&dlc=en&lc=en...
Once the update completes, the firmware datecode should appear as 20140521.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution
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