LaserJet Pro MFP M276nw software installer not detecting printer via USB or wi-fi - Windows 7

I am trying to install a LaserJet Pro MFP M276nw on Windows 7 Home Premium x64, and I know the printer functions fine, as I have installed it on both Windows Vista Basic x32 and Windows 7 Professional x64 all on the same desktop. The operating system has been changed a couple of times, hence the multiple installs.
I downloaded the full featured software from HP.com and went through the routine of installation as per usual, except that now the software doesn't detect the printer when it requests that I connect it via USB. Trying to install via wi-fi doesn't work because the printer still needs to be attached via USB in order to create the proper wireless handshake. Windows 7 detects the printer, and in-fact installed the drivers for it automatically. However, the printer installation software suite does not respond to the printer being connected, and just hangs there, waiting for it to appear.
I have tried multiple USB ports and it's the same issue. I've installed the basic driver also available for download on HP.com, but that software does not appear to include an option for scanning files to the computer. The printer itself will scan to email or to to a USB thumb drive, and even to a network folder, but not directly onto the computer. If it wasn't a necessary function of an all-in-one printer, I wouldn't bother with the scanning feature and simply make do with the basic printer driver.
Anyone have some sort of idea regarding this issue?

Hi @KP_ ,
I see that you are having issues with setting up the printer on the one computer. I would like to help you out today.
I would uninstall the software, turn off the Startup programs, Antivirus software and update the driver during the install by the post I have provided.
Disconnect the USB cable.
Uninstall the software.
Here are the steps to run the uninstall from the computer or the CD.
To uninstall from program files:
Touch the Windows key and the E key to access the computer window.
Select the C drive.
Select program files or program files x86.
Open the HP and printer name folder.
Select uninstall.
Uninstall the software from the CD:
Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if there is a program interfering in the back ground. How to use MSCONFIG . Click on the start up tab and click disable all.
Download, save and then run the latest drivers. Don't Connect the USB cable until prompted during the install.
HP LaserJet Full Feature Software and Driver.
Right after connecting the USB cable, follow this document immediately. A Fatal Error Displays During Software Installation. Disregard the title. If the printer stays listed properly, don't worry about updating the driver.
Test the printer.
Then you will have to go back and enable the Startup programs and turn the Antivirus Software back on again.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

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Color LaserJet Pro MFP M176n installed but not printing

Hello Everyone,
I have problem with my printer Color LaserJet Pro MFP M176n.
at thebegining i try to install it buteverytime i run the installer it give me HP Installer error, so i installed the Microsoft Net Framework 3.5 and run the install and it was working perfict, i install the driver on USB cable and after it show me successfull and print test page and finish, so i click print test page and in printer and fax the printer M176n Show 1 printing job and then 0 but no print came out i try again same, i remove the cable and plug it again the printer is responding perfictly but still not printing i check the scanner and its working fine but only the printing is not, so i try to install it through network and it was sccessfully installed with IP but when i print, still the same 1 printing Job but nothing came out of the printer when it came 0 printing job.
Please help......
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Thanks
I did try to use Scan Doctor, the printer didnt print at the first check but when it ask forenternal print test page it printed then it ask me toif it print of not and i click yes it print in enternal print so it ask me to remove and reinstall so i did 2 to 3 times and still same will not print but when run Scan doctor it will print on enternal print .....
Wael Hilal

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Laserjet PRO MFP M125nw; scanner is not located wirelessly

Product name: HP Laserjet PRO MFP M125nw
Operating system: Windows 8.1 64 bit
This is a new MFP that I installed today. The printer works fine wirelessly but the scanner is not located wirelessly - it is found only with the USB connection. I get the following error message when I try to use the scanner wirelessly:
'The HP LJ M125126 Scan was not found'.
I have done the following to troubleshoot:
Uninstalled and reinstalled from the CD.
Uninstalled and re-installed the full drivers from the HP website.
Also tried the HP print and scan doctor. This says the full software solution is not installed on this computer and asks me to install the full soft ware solution which i had already done - step 2 - prior to using the scan doctor. I still keep getting the same error message.
I would be most grateful for your help please.
Many thanks.
Kind regards
SSUN

Hi @SSUN ,
I see that you are unable to scan over the wireless network, but you can scan by a USB connection. I would like to help.
Since you can scan by a USB connection, the software and drivers should be installed properly. There shouldn't be any issues with the Wia either.
Temporarily turn off the Antivirus Software. Just to make sure it isn't interfering.
If you are still having issues then check that the scanning ports on the router to make sure that they are open. You can contact the router company to check and open these ports 9220/9500/427 on the router.
What scanning software are you using?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

LaserJet Pro MFP M177FW - Touch Screen not working

I have a LaserJet Pro MFP M177FW
and the touch screen wont work
it displays the hp logo and the energy star logo.. all of the buttons are lit up including a red X but touching the screen does nothing
the power button works but when it comes back on it just comes back to the same screen.
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Color Laserjet pro MFP M176n control panel not working

the control panel in the Color Laserjet pro MFP M176n is not working, is all blank, i can´t see anithhing in it. Is there a reset button or should i take it to the store where i buy it for a checkup?
thank you

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

LaserJet Pro MFP M127fw, Can't Enable Web Printing

I have tried using the machine to enable web printing as well as using the computer and typing in ip address. No matter which way I go I cannot enable web printing on my laserjet pro mfp m127fw. I am connected to the net. Can access the internet on other devices. So there should be no issues there. Is something wrong with the machine or is there something I can try? Of course we are NOW ready to start using this feature after having the machine for a while so I hope there is not something wrong with the machine.
Thank you!
This question was solved.
View Solution.

Hi @mdandy,
Welcome to the HP Support Forums. I see that you are getting a connection error message when trying to enable the web services for your Laserjet M127fw printer.
Please ensure the printer is up-to-date with its firmware. If you are unsure how to check I have included the Getting the Latest Firmware and Product Updates document to assist you.
Once you are up-to-date with the firmware, please set a manual IP address and manual DNS servers for the printer. The steps on how to set a manual IP address can be found in the Printer Does Not Maintain Wireless Connection document. For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.
Please let me know how things go.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Desktop Manager not detecting BB via USB

Ok I have an issue... this never happened before, but its really annoying now lol
I hope someone out there has had a similar problem... the friggen answer is probably staring me right in the face, but i'm just missing it.
Anyways only my Blackberry Desktop Software will not detect my Curve 8900 via my USB cable on WIndows Vista 64-bit. When the cable is plugged in, the phone charges, I am able to access my memory card that I have in the phone within Windows without a problem. Its just the Desktop Manager will not find the phone via USB.
The phone works fine connecting to Desktop Manager using Bluetooth. I can sync up no problem there. Its just the Desktop Manager will not find the phone via USB.
Let me stress the fact that use used to work... I don't get why this has happened.
Nothing appears in my Event Viewer, I get no error messages. The same phone, with the same USB cable works just fine on a Windows XP computer. Hell, it even works on the same computer, within a VMWare environment using the same USB port tried on the Windows Vista installation.
I have tried all the steps listed at this link:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02640&sliceId=SAL_Pub...
nothing seems to want to work
Does this make sense to anybody out there? lol
Let me list you my specs to make this clear
Operating System: Windows Vista Business 64-bit
CPU: AMD Phenom II X4 810
RAM: 8GB
etc..
etc.. lol
Desktop Manager Version 4.7.0.37 [Mar 18 2009]
Device Communications
Blackberry Device Manager - 4.3.1.15
BBDevMgr - 4.1.0.5
RIM USB Driver - 4.1.0.4
RIM USB Serial Driver - 2.1.0.4
Application Loader
Application Loader - 4.7.0.58
RIMProgram - 1.0.0.35
Blackberry Smartphone [located in Device Manager within Universal Serial Bus controllers]
Driver Date: 4/16/2008
Driver Version: 4.1.0.4
Message Edited by prot0fein on 07-12-2009 08:50 PM
Did ya miss me??

Hello prot0fein,
So I take from your post that the device and the computer communicate but only through your VM on the computer or using mass storage mode on the host. Am I correct about this?
Can you tell me what devices in device manager appear/disappear when you connect and disconnect your device on the affected computer?
Also, have you tried this article?
Article Title: How to perform a clean uninstall of BlackBerry Desktop Software
ArticleNumber: KB02206
Link: http://www.blackberry.com/btsc/KB02206
-tg
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

LaserJet Pro MFP M176n ePrint is not working

I have problem with my printer. I cannot connect it to the ePrint service.
The ePrint functions is turning on and off without my knowlegde.
After enabling ePrint in web interface of the printer, printer does not printing information sheet.
When I enter code for example my last code edy638epu59 (from email [email protected]) in HP Connected it either says invalid code or something with exception.
I have updated firmware of the printer.
I have added printer to DMZ on my router.
I have changed the router to another.
I have unlocked ports
UDP: 5353, 67, 547, 53, 5355, 137, 138, 139,427, 161, 514, 3702, 5357, 445, 3910
TCP: 445, 80, 68, 8080, 443, 137, 138, 139, 427, 9100, 445, 515, 161, 9101, 9102, 9103, 9110, 9220, 9290, 9280, 9500
UDP Port Range: 9999 to 65535
I have tried to disable IPv6 in printer.
I have tried to print information sheet on the front panel.
I have tried every possible method found on the web and even I got my printer replaced - same issue...
This question was solved.
View Solution.

Hello @ Averus89,
Welcome to the HP forum. 
I understand you have done quite a lot to resolve your M176n and its connection to the ePrint service. 
I would like to help you with this issue. 
If the printer is not printing the web services info sheet, or allowing you to add it to HP Connected, I
would set a manual DNS. 
I wont go into great detail about setting this up. From your post, I feel you know your way around the printer and your network. If I am mistaken, let me know. I will go into detail. 
The DNS to try is:
Primary: 209.244.0.3
Secondary: 209.244.0.4
Set the DNS then try printing the web services info page again.
Let me know if this helps.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

IMovie 08 Not Detecting Camcorder via USB

Hello,
I just bought iMovie 08 for my Canon HF100 camcorder because I needed it to import video's from my AVCHD camcorder. Well, my camera dose not have a firewire, only USB. So I connect my camera to my Mac Book Pro, but nothing in iMovie 08 happens. iPhoto opens up (even though I have no Images on it), but nothing in iMovie. I tried to go under File > Import from Camera, but it only open's the iSight camera thing, and my camcorder is not under the "Camera" list. Can anybody help me?
The first time I tried this, the import window appeared, and it worked. But every-time after that, nothing happens.
Thanks.

Turn the imovie on before your camera. Also does your have computer intel-based chip?

HP LaserJet Pro MFP M125nw

Hello All,
I have a problem using HP LaserJet Pro MFP M125nw from the network.
Printer works fine from WinXP, WinVista, and one Win7 but from some Win7 laptops it is impossible to use it.
On the issued laptops we have Win7 x64. Drivers install fine, no errors, printer status is displayed correctly, web page of the printer is available, but all printer jobs are going nowhere. Ussually without any message on the laptops nor on the printer. Sometimes with message, that job cannot be printed. Just after installation sometimes it is possible to print test page, but after laptops restart jobs are going into vanish.
Laptops and printer are connected by cable into the same switch.
I tried to find out what is the difference between config in computers with problems and the one which prints correctly but nothing seems to differ. Port has the same IP, type, data format, speed, SNMP settings.
Meanwhile I found HP Print and Scan Doctor troubleshooting software. I tested the printer connection - works fine, test page printed, but after it printing from WordPad go into vanish as previously?
Any suggestions... Please?
Kind regards
Gabriel

Hi GabrielG,
Thanks for providing that information.
Restart the printer.
Temporarily turn off any Firewalls, then test the printer again.
Are you using your own manual Static IP address or the one that was assigned to the printer?
Did you try connecting the Ethernet cable directly to the router and run the Add Printer Wizard and try printing again on the Computers that weren't printing?
I would try restoring the printer defaults if you are using your own manual IP.
Use the assigned IPv4 address and run the add printer wizard to test the non printing computers. Just to rule out a network issue.
Print a configuration page to get the printer's IPv4 address.
Printing a Configuration Report.
Try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer)
Did it load the page?
Find out what the computer is showing for the printer's IP by doing the following:
Go to Start, Devices and Printers, right click the printer, go to Printer Properties, select Ports tab, click Configure Port.
If they don't match then close the configure port window and click Create a Port and follow the wizard.
Type in the proper IPv4 address.
Make sure the printer is online.
Did they match?
If you created the new IP, test the printer or continue to the next step please.
Check the IPv4 address on the computer.
Go to Start, type run in the search box, type in cmd, then type ipconfig.
Check the IPv4 address.
Now check the IPv4 address for the printer.
Do the first 3 sets of numbers match?
Try and ping the printer.
In the same window, type ping printers IP address (space between ping and IP address)
What are the results?
Connect the printer by a USB cable and test the printer on the non working computers if the issue persists. This way we can rule out a network or software issue. Something might be interfering on the computer with the printing.
Are the computers setup for Admin Rights?
Let me know the outcome.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro MFP M521dn - won't install scanner

When I install the HP LaserJet Pro MFP M521dn, it installs to my mac desktop running Yosemite only as a printer. None of the scanning functions are accessible and it doesn't show up when HP Scan or Image capture are opened. In system preferences, it is only listed as printer.
The scanning functions were installed and work perfectly fine from the 4 other PCs (non-Apple) in my office. I've installed and uninstalled, cleared my library and activity monitor, etc. multiple times. My apple updates are up to date. I am able to scan from the printer to a shared folder on my computer but really need the functionality of being able to scan from the computer.
Help!

When I install the HP LaserJet Pro MFP M521dn, it installs to my mac desktop running Yosemite only as a printer. None of the scanning functions are accessible and it doesn't show up when HP Scan or Image capture are opened. In system preferences, it is only listed as printer.
The scanning functions were installed and work perfectly fine from the 4 other PCs (non-Apple) in my office. I've installed and uninstalled, cleared my library and activity monitor, etc. multiple times. My apple updates are up to date. I am able to scan from the printer to a shared folder on my computer but really need the functionality of being able to scan from the computer.
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HP LaserJet Pro MFP M127fw installer stopped working

Have dificulty installing HP LaserJet Pro MFP M127fw drivers on hp 32bit laptop with windows 7
Build in printer software stops halfway
Downloaded software stops halfway
Standard windows 7 printer driver works fine and can print with it, but has no scanner driver
HP printer scanner doctor indicates scan software is not installed and directs me to driver download on hp website
installation of this software stops also halfway
No errorcodes anywhere, just message box installer could not continue and trying to find a solution. That box diapears as well.
Installation fails on both wired network and usb
no errormessages in windows logbooks
The http connection works fine
tried installation with smart install on and off (is off at the moment)
Spooler service is running fine
Searched this forum and more people seem to have this problem but there is no solution mentioned in the end.
Please help
This question was solved.
View Solution.

Hi @Lize2 ,
I see that you are having issues installing the printer, the installer stops working. Thanks for providing that detailed information. I would like to help you out today.
It sounds like something is blocking the software from installing, since just the driver are being installed.
Disconnect the USB cable, run the uninstall from the CD.
Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
Do a msconfig to turn off any startup programs that might be interfering with the installation.
Click on Start, in the search box type in Run, enter, then type in Msconfig, click OK.
Click the Services tab. Click to select the Hide All Microsoft Services check box. Click Disable All, and then click OK.
Then click on the Start Up tab at the top. Click on disable all.
Reboot the computer.
Temporarily turn off any Antivirus software and Real Time Scanning. Especially if you are using Mcafee.
Then run the installation again. Right click on the install and select Run as Administrator.
Test the printer again.
Then go back into msconfig and Enable the All Microsoft Services and Enable All on the Start Up tab. Turn the Antivirus software back on again and the Real Time Scanning.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Color Laserjet Pro MFP M277 will not install on Lenovo ThinkPad X1 Windows 7 64 bit

I tried to install printer driver software for my completely new HP Color LaserJet Pro MFP on my Lenovo ThinkPad X1 laptop. Lenovo runs on Windows 7 64 bit. The installation failed during Installation preparation (77% complete). The process stopped saying an error occured without indication of the cause of the error. I have tried installion both from the CD following the printer product and downloading from the HP web, with the same result. I then then turned on my old computer, a Dell Precision M2400 with Windows XP. The installation went perfect without problems on this computer. Is there a bug in the SW for Windows 7 (64), or is some part of the printer SW sensitive to HW variaton between PC companies even if the OS is the same?

I have the same problem with my Lenovo ThinkPad T420 running Windows 7 64 bit. Tried absolutely everything I could find on the blogs and nothing worked. To me, seems like a software problem (glaring, given the popularity of Lenovos and the Windows 7 64 bit systems). Returning the printer tomorrow and will not buy another HP printer.

LaserJet Pro MFP M127fn Printer Driver Installation Failed

Got a brand new, fresh out of the box, HP LaserJet Pro MFP M127fn. Failed to install the driver that came with it on my computer Windows 7 64-bit Home Premium. I downloaded latest driver (full version) and still failed to install. The installation stopped at 75% repeatedly. Printer itself seems to work fine. I printed the Self Test / Configuration page. I am connecting/wired with the router.
I tried the installation many many times. Hope one of you have a solution for this problem.
Any assistance would be appreciated.

Hi AngryDad,
Welcome to the HP Forums!
Sorry to hear you are having the same issues, but I am happy to help!
Let's try the following:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any firewall programs. Turn Windows Firewall on or off.
Disable any antivirus programs. Disable antivirus software.
Create a new user account. Create a user account.
Reinstall the software. HP LaserJet Pro MFP M127/128 Series Full Software and Drivers.
If this still does not resolve the issue proceed to back up your files, and reinstall Windows 7.
Hope this fixes your problem, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP LaserJet Pro MFP m125nw Scan Software for Windows XP

Hello,
May I kindly ask if there is a download location for the HP Scan Software for the HP LaserJet Pro MFP m125nw as the unit didn't come with a CD.
On the product page there is a driver listed for Windows XP, but the actual Software is not available for download.
Product Page:
http://support.hp.com/es-es/product/HP-LaserJet-Pro-MFP-M125-series/5396664/model/5303404/solutions
Product manual:
http://h10032.www1.hp.com/ctg/Manual/c03628466
Many thanks.
Best regards,
Ryan
This question was solved.
View Solution.

Hi Ryan,
Downlaod and install the full feature software below, that include the HP Scan software as part of the package:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-124819-4&cc=us&dlc=en&lc=en...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

LaserJet Pro MFP M276nw software installer not detecting printer via USB or wi-fi - Windows 7

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