Last attempt to fix this slow net or I'm leaving.
As I'm typing this message out, I can hardly load anything on BT Infinity due to constant disconnections and spikes.
For the past 1 month I've been having issues of my internet spiking consistently and disconnecting every few minutes and it's been really costing me a lot of time and money due to the need to work at home. Prior to this month dating back to August I've never had any issue but then I've been noticing a chance in my Speedtest and BT speed test, from consistently 68MB to random numbers.
I believe for 2 weeks I've had down times while BT were fixing circuit issues in my area, my internet eventually came back to normal but since last week, the same issue again, BT has called me multiple times saying it has now fixed but to me the issue has worsen as I cannot load anything.
http://prntscr.com/4lj64y
http://prntscr.com/4lj9h0
These images show you my faults have been fixed but clearly from my speed test and constant disconnections nothing has changed.
http://prntscr.com/4ljbar
This image shows how my typical speed test have been showing for the past month, my speed test has been spiking like crazy when it usually stablise on 68MB
A open reach enginneer was sent to my house and he said that the phone line isn't the issue and my equipment is definitely not the issue, he told me it might be my broadband, in my area there were major problems and according to BT it has been cleared and the DLM has been resetted so...
For the past months, I've called BT multiple times, being connected to many teams but all of them are the same to me, telling me to do speed test on a wired connection and a load of rubbish like do speed tests on your mac, disconnect wires and etc which makes me wonder, how on earth does that fix my problem? if it was that easy It would have been fixed so long ago, I've requested a broadband engineer to come to my house multiple times but none of the lines have been willing to send a engineer around, frankly I've had enough of ringing in, i'm not surprised at all that BT hasn't helped me, it's no wonder BT customer service has such a bad reputation because these people have no idea what they're talking about, I've been told many times that it's my equipment asking me to pay £129.99 to fix this issue, when clearly it's bt's problem on their side and not mine.
Could someone please help me for once, i'm losing my mind and brain cells hearing the same thing every day, I've lost so much money during this process... :/
Hi AboutToLeave,
Thanks for posting and welcome!
Sorry for the problems you're having with your BT Infinity service. I can help you sort things out. Click on my username and you'll see the link to get in touch with us under the section "About Me".
Cheers,
Robbie
BTCare Community Mod
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Similar Messages
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Re: Last attempt to fix this slow net or I'm leavi...
I had a engineer about a month or so ago, and he advised that my line should achieve about 50-55mbs and his equiptment showed that. Obviously this is well short of the 76MBs but I am not even getting 50mbs I am getting a pathetic 39mbs (WIRED). He said it will adjust over the 10 days. However, it clearly has not adjusted
I really cannot be bothered to call the Non technical support in Pakistan, as they have no ability to resolve anything and only can do basic level 0.1 enquires.
I feel mythed that I can't even get what the speed my line can support, and I have left the HH5 plugged in constantly (Please note I have left it alone.
Any advise or tips of something I can adjust myself in the HH5 setting, which will aid my connection?can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
see what line estimate is
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Have a problem with Lightroom 5.4. Since the program crashed yesterday it won't launch, it comes up with the message "Lightroom encountered an error when reading its preview cache and needs to quit". " Lightroom will attempt to fix this problem next time it launches". Except that it doesn't, I keep getting the same message and the program closes. Does anyone know what I can do to repair it? Can't back up, can't do anything.
There are dozens of threads in this forum that describe the fix
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I'm unable to open up Lightroom 5, I get this message in a pop up box: "Lightroom encountered an error when reading from it's preview cache and needs to quit" Underneath that is "Lightroom will attempt to fix this problem the next time when it launches." It hasn't, what should I do? Thanks Shawn (Irish Se7en) .
Can you try to rename (not delete!) the folder named "YOUR_CATALOG_NAME Previews.lrdata" and restart Lightroom?
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Lightroom encountered an error when reading from its preview cache and needs to quit. Lightroom will attempt to fix this problem the next time it launches"."Help
PleaseStan Blumberg wrote:
I have deleted the file but the message persists even after restarting the computer....any advice??...I am using LR 5
You don't delete a file, you have to delete a folder. Is that what you did?
If you deleted the folder specified above, and you still get the message, then it's the wrong folder. Use your operating system's search function and find ALL folders on ALL disks whose name ends with Previews.LRDATA, delete each one found, and then try opening Lightroom. -
"Lightroom encountered an error when reading from its preview cache and needs to quit. Lightroom will attempt to fix this problem the next time it lauches". What do I do? I get the msg each time I try to open it.
It isn't a file, it's a folder. It will have the same name as your catalog, but will have the extension data. It will be in the same folder along with your catalog. If you need to use the search feature to search for *.lrdata.
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I get the following window on loading Lightroom 5.7 -
Lightroom encountered an error when reading from its preview cache and needs to quit.
Lightroom will attempt to fix this problem next time it launches.
I have tried several restarts, without success. Also reinstalled Lightroom; no joy
Any suggestions?Using your system browser (Windows Explorer or Finder), open the folder that contains your catalog. In Windows it is in your pictures folder and then in a Lightroom folder. Inside of the Lightroom folder you will find another folder that has the extension .lrdata. It will have the same name as your catalog except for the extension. You need to delete that folder, and then start Lightroom again. Lightroom will generate a new previews folder, and you should be back in business.
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I have restarted lightroom and still get the same result, I have also fully uninstalled lightroom and then re-installed 3 times without success
You do not want to delete your catalog file Lightroom 5 Catalog.lrcat with extension .lrcat. This will cause you to lose all of your image editing information.
Locate and rename the Previews Cache folder named Lightroom 5 Catalog Previews.lrdata by adding a .old to the extension (Lightroom 5 Catalog Previews.lrdata.OLD). Restore the original catalog file from the Recycle or Trash bin if possible. See procedure here:
http://members.lightroomqueen.com/Knowledgebase/Article/View/1140/188/lightroom-says-my-pr eview-cache-is-corruptedhow-do-i-fix-it -
Title says it all. Lightroom shuts down because it can't read from its preview cache.
Have a look at this thread the solution is there.
I get an error message when I open Lightroom -
I have deleted the LRdata file (I had two!!!) as suggested on this site. Still crashing!
I had the same problem after my computer crashed (maybe due to lightroom, but I'm not sure). The only solution I found was to delete previews.db and root-pixels files. They are located in the Lightroom 5 Catalog Previews.lrdata subfolder of your catalog (it depends on its name). It's not very damageable, since you keep all the previews previously generated (located in every subfolders).
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forumnotifierNewsgroup_User@
Go into your operating system and find a folder whose name ends with Previews.LRDATA. Delete this folder. Don't delete anything else, just the folder named as I said.
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Last topic to fix this or I'm moving to Virgin Med...
I've done so many topics about my speed and I'm still only getting 3mb. I have today orded new master socket to see if that will change any thing.
With what I need the inturnet for 3mb ain't enuff for me and that's why if it can't gett faster going to have to move to Virgin media.
Here are the states. One using test socket and one ain't.
None Test Socket
Line state Connected
Connection time 0 days, 0:15:57
Downstream 4,329 Kbps
Upstream 888 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 15.1 dB / 6.6 dB
Line attenuation (Down/Up) 48.0 dB / 26.3 dB
Output power (Down/Up) 0.0 dBm / 10.3 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 238 / 0
CRC Errors (Down/Up) 0 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 0
Test socket
Line state Connected
Connection time 0 days, 0:02:33
Downstream 3,630 Kbps
Upstream 888 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.3
Latency type Interleaved
Noise margin (Down/Up) 17.8 dB / 7.3 dB
Line attenuation (Down/Up) 48.0 dB / 26.3 dB
Output power (Down/Up) 0.0 dBm / 10.4 dBm
Loss of Framing (Local) 0
Loss of Signal (Local) 0
Loss of Power (Local) 0
FEC Errors (Down/Up) 5816 / 5
CRC Errors (Down/Up) 43 / 2147480000
HEC Errors (Down/Up) nil / 29
Error Seconds (Local) 10
Ones again,
Thanks
Paul
Download: 6.48 / Upload: 0.87raymie67 - I don't think there any thing wrong with the wires or any thing tough, it's just some reason I keep getting **bleep** speed even though I've had 5mb before. /:
imjolly - Oh okey, but that still means the phone upstairs won't work if using test socket /:
raymie67 - Oh ok here.
Download speedachieved during the test was - 3711 Kbps
For your connection, the acceptable range of speedsis 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :3767 Kbps(DOWN-STREAM), 888 Kbps(UP-STREAM)
IP Profile for your line is - 3323 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 14.56:29.53:55.93 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
Upload speed achieved during the test was - 717 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 888 Kbps
NilSatisOptimum - How you mean, I take it you plug your phone into the back off the Bt Hub?
Download: 6.48 / Upload: 0.87 -
Please help!
Hi,
In Messages or iChat go to the App Menu > Preferences > Accounts
On the left is the list of Accounts that are set up.
Everyone gets Bonjour (Although by default it is not Active).
Highlight the Bonjour Account
On the right there is a Box that says "Enable this Account" which probably has a tick in it.
Select it to remove the tick.
This will turn Off the Bonjour Account.
The List may also contain any @me.com name you have set up.
This can be used in Messages as the ID for iMessages
It is also a Valid AIM screen Name.
It would helps if we knew which version of iChat and the OS you are using as there are some changes that occur
An iCloud @me.com name will not work in iChat 5 or earlier due to the checks Apple has in iChat 6 (and Messages) which iChat 5 does not do.
To also work as a Valid Screen Name the password for your @Me.com name has to be 16 characters or less (AIM server limit)
9:49 PM Wednesday; October 17, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images." No, Seriously -
I am using a PC also
Can you try to rename (not delete!) the folder named "YOUR_CATALOG_NAME Previews.lrdata" and restart Lightroom?
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HELP!!!!!!!
Using Explorer/Finder, locate your Lightroom catalog folder....inside that you will find a file called "yourcatalogname Previews.LRDATA", delete it (taking very great care that you do NOT delete the file ending in LRCAT) and restart Lightroom.
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