Last up-date to IMAC desktop round 4.4.13 and now cannot use microsoft ribbon? HELP

Upon the last up-date to IMAC desktop around 4.4.13, I can no longer (see or use) Microsoft Ribbon? HELP
While using Microsoft Word, utilizing “Office Mac 2011 WPX Home & Student” edition, suddenly I was not able to use the Ribbon Bar? I can no longer save docs, unless I end the doc and a micro script ask do I want to save it or not?   For any specific changes within the doc, I must end the Doc in order to have all changes SAVED. I can no longer use all icons that I customize in my bar for my own use while working on a doc. This is the same for all applications in Office Mac 2011.
I do a lot of Research and the “Icon Bar” really comes in handy and saves a ton of time. I can no longer produce a new Word Doc from the top bar, now I must go to the bottom, and open up a new doc in the application itself of Word.
I had a Expert Team view what they felt are the problems and their answer is as follows.
“a lot of registry keys associated withy Word application and security system files has been corrupted”
Their Solution:
manually repair all the corrupted registried keys in order to fix all the issues
The following are the Error Reports of Microsoft Suite. I only submitted info for (Word and Excel). I never have used the Office version or the Power Point and at this time I cannot even bring them up. I tried to reinstall Office Mac hoping this would clear things up but to no avail.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-05-02 18:08:21 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Version: 14.3.2.130206
Crashed Module Name: Microsoft Outlook
Crashed Module Version: 14.3.2.130206
Crashed Module Offset: 0x000c7b69
Blame Module Name: Microsoft Outlook
Blame Module Version: 14.3.2.130206
Blame Module Offset: 0x000c7b69
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-05-02 16:11:25 +0000
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 14.3.2.130206
Crashed Module Name: CoreFoundation
Crashed Module Version: 635.21
Crashed Module Offset: 0x00007921
Blame Module Name: Microsoft Excel
Blame Module Version: 14.3.2.130206
Blame Module Offset: 0x010835fa
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
This is a new IMAC and newly purchased Office MAC 2011. This "Expert Team" want to charge money.   Since IMAC made their last installation this is what has happend, so I believe it is their responsibility to make any and all repair. Please advise ASAP. Thanks!

Hello, are you running Windows, or OSX??? I doubt there are Regitry keys in OSX, but don't have any MS Apps.
If OSX 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
Any change?

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