Last week to Win! Get in before it is too late!

Back in July we had published a Support Insider blog post about using the ViewDbChk command to remove invalid linked clone entries, which applied to Horizon View 5.3 and later. Apparently a similar situation can arise in earlier versions of the product as well, but the steps to fix it are different.For users of View 5.2 or earlier, we have created KB article: Manually deleting linked clones or stale virtual desktop entries from the View Composer database in VMware View Manager and VMware Horizon View.(view original post)
This topic first appeared in the Spiceworks Community

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HT1349 When the tech set up my new iPad last week, I can get email on IT, but now I can no longer get email on my Mac laptop. How can I correct that? Tish

When the tech set up my new iPad last week, I can get email on IT, but now I can't get email on my Mac laptop. What's wrong? Tish

It could be a POP account which means the first device which accesses the account gets the email unless the settings have been changed. Here are links to show what is involved. It may not mirror your circumstances though.
http://support.tigertech.net/outlook-2007-lmos
http://email.about.com/od/outlookexpressbackuphelp/qt/et_server_copy.htm

HT201210 After asking a question last week, I now get scores of emails every day. I turned off the radio buttons on " notify me by email " respectfully please help

After asking a question to the community last week, It now get scores of emails now with questions . I had marked the radio buttons to be notified but
Later found them, and un clicked them all. Also I might have been hacked, because I was charged yesterday with an App, that I did not order!!!
I only know that, because I get an instant message from my bank by phone, when I spend any money. I am worried.
Bambi

Hello Dorothea5916,
It sounds like you changed your forum account preferences and now they have changed back, and you have an unauthorized purchase on your iTunes Store account and have concerns about your account security. I recommend first changing your Apple ID password with this article:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
Go to My Apple ID (appleid.apple.com).
Click “Manage your Apple ID” and sign in.
If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you're unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
Click "Password and Security".
In the "Choose a new password" section, click Change Password.
Enter your old password, then enter a new password and confirm the new password. Click Save when done.
The next time you use an Apple feature or service that uses Apple ID, you'll be asked to sign in with your new Apple ID password
You should also report an issue with the purchase to the iTunes Store support directly with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
To enhance security for your account you may want to look into Two-Step Verification to help prevent unauthorized access to your account:
Apple ID: Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
Thank you for using Apple Support Communities.
Cheers,
Sterling

I have an intel iMac OS X 10.8.3 and haven't yet backed up anything. Please advice on best ways of backing up everything before it's too late - external drive etc.

I have in Intel iMac OS X 10.8.3 and haven't yet backed up anything. Please advise on best ways of backing up everything (external drive etc?) before it's too late.

Buy any external hard drive - USB/Firewire/Thunderbolt, etc that is compatible with your Mac. Opinions will vary, but I use Western Digital externals without problem, others will suggest LaCie, but there are no shortage of other manufacturers making equally good drives, I'm sure. It's preferable to buy a drive that is equal to the size of your internal HD, some will say twice the size. Mine are less than the size of my internal HD, but I don't have masses of data.
The simple and free option is to then connect the drive to the Mac and turn on Time Machine. Leave the drive permanently connected and it will backup your data regularly.
An alternative, and my preferred option is to use SuperDuper! or Carbon Copy Cloner to make regular bootable clones of your drive. Some (me included) keep multiple backups - clones and TMachine.
When I had my HD replace recently I re-installed from the clone and was back where I left off in around an hour.

I have spent the last week trying to get a new phone.

Last Wednesday I spoke with a lovely young lady in the Charlotte, NC call center. My cell phone was no longer working and I was just a little over a month shy of my renewal date. We had a great conversation and she granted an exception to have me order a new Samsung Galaxy Note 4 and we could renew my contract early. Great! I ordered 2nd day shipping thinking it would be to my home my Friday, maybe Monday. I was fine with that.
I kept an eye on verizonwireless.com and noticed it still said my order was pending as of Thursday, so I called and spoke with a gentleman by the name of Tucker. He told me the phone was still pending manager approval, but that he would have that approved immediately and it would be sent out post haste. Not ideal, but I could live with Monday delivery.
Yesterday (Monday), I phoned again. My Verizon didn't have the tracking number. The person I spoke with called the warehouse and said that my credit card was declined, and that was the reason the phone was never ordered. She said I should have been told this last week and apologized. I asked if I could go into a store to pick up the phone and she had to talk to her manager to get that approved. After a long hold she came back on the line and told me that I could go into any store to pick up a phone, that I would be eligible for an early upgrade, and it would be clear to the person in the store that was approved.
I get to the store yesterday, and they check my account, which says I'm not eligible for an early upgrade and I'm told at this point I will not be able to get the phone there. I call customer service and speak with a girl who transfers me to tech service, where I reach a man named Tucker. I'm not sure if it's the same person I spoke with last week. Tucker senses my frustration and tells me he will fix the problem. He offers to send me a phone via overnight mail to my home address. He says he cannot make it so I can pick up a phone anywhere, and that it's quicker if he just does this. I had resigned myself to the fact that I will need to wait for a new cell phone, and accept the offer to overnight the phone.
Today, I called customer service. My phone hadn't shipped. It turns out the terms & conditions were accepted after the batch time, and it wouldn't be available until tomorrow. I explained the situation yet again to a new person, who felt for what I had been through and told me that it's not typical service and not acceptable. He offered me a special promotional plan and offered to overnight a phone. I indicated I preferred to get a phone today (as I've said the last 3 days I've called) since my previous orders through customer service had gone awry and that I would appreciate it if there was a supervisor I could speak with. The rep transferred me to Marlene.
Marlene again sympathized with the situation and told me should would resolve the issue. She told me the reason the store was unable to fulfill the order was that the Wireless Zone I'd gone to was a 3rd party and I'd have to go to a corporate store. She called the closest Verizon store while I was on hold and spoke with the manager. She got back on the phone and told me everything was all set...I should talk to Zach and I'd be able to get a phone. I drove the 25 minutes to the Verizon store in Waterbury, CT. I got there and Zach informed me that he was sorry for the confusion, but that he wasn't able to give me the phone since he could only offer me a small discount. I had to buy a $70 pay as you go phone in order to remain reachable by work and in case of emergencies (another snow storm tonight).
Needless to say I was and am very frustrated. When I returned to the office an hour and a half later, I called customer service and got Ryan. He offered the same thing I'd been offered before; he would order the phone via overnight delivery. To sweeten the pot, he offered me a promotional plan for $20 cheaper than my current plan. Great. I was on the phone for 23 minutes, the majority of which I spent on hold while Ryan tried to get an approval. I hung up when I had an urgent issue come up. I called back later and spoke with a woman who told me the order was not placed, that she could call me back with a resolution in a half an hour. I did not hear back from her.
I finally call back close to 3:30 and get John. John is very kind and is sorry for all the difficulty I've experienced. He gets a director to approve a change to my upgrade date so I can go into a store (and he specified any store) to get a new phone. I left work early and went to the store, where the rep said I could not get a phone due to the fact that there was a pending order on the account.

That situation went from inconvenient to complicated quickly. Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled. I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned. Sorry this happened the way it did. Definitely not efficient.

If I have everything backed up to iCloud and restore my iPhone from a backup made on iTunes last week, can I get back everything I saved on iCloud this week?

I have just started using iCloud as I have always backed up everything on my iPhone to iTunes on my computer. So now I have everything backed up to my iCloud account as well. What I'm trying to ask is: Let's say I made a back up on iTunes on my computer last week. Then this week something happened to my phone and it starts to act weird or not work as well and I want to restore my phone to last week's back up. But let's say I have new things (texts, calendar, contacts, notes) added to my iPhone this week. If I just simply restore it to last week's backup, I'll obviously lose everything I did this week. However if today I save everything (my texts, contacts, calendar, and notes) on my iCloud, then restore to last week's backup, can I get everything I saved today on iCloud back? (Meaning everything I did this week)

iCloud should overwrite your phone with the data stored in your account, preserving your newer data. However, to be sure I would go to Settings>iCloud and turn data syncing to Off before restoring the backup. Then, after restoring the backup, turn the data syncing back to on, and when prompted about Merging with iCloud, choose Don't Merge. This will ensure that the data in your iCloud account overwrites the data on your phone (which is your goal).
Also, you don't sync text messages with iCloud so you will end up losing your more recent messages when they are overwritten by the backup.

TS1424 Has anyone had a problem purchasing movies in the last week? I get a message say that my purchase was not complete and to contact itunes support.

Has anyone had a problem purchsing movies from iTunes in the last week? Everytime I try to buy a movie or TV show I get a message from iTunes saying "You purchase was incomplete please contact www.apple.com/support/iTunes/ww/." which is no help, still waiting for help!

If you haven't contacted iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Bought a New Mac Book Pro last week, can I get a free upgrade to Lion?

To cut a long story short, I bought a new Mac Book Pro Last week, it is only 6 days old now, it was nearly 2 grand and comes with Snow Leopard, today on their website I saw Lion OS Advertised as 'coming soon to a mac near you' or something. I was just wondering, as I've just spent nearly 2 grand on a Mac Book last week, would I be eligible for a free upgrade to Lion when it comes out?
I think you should be as when I bought it i was never informed there was a new OS coming out soon, does anyone know the answer? Or how much it may be to upgrade? as after spending £1899 I don't want to have to pay £100+ to upgrade a month later or so.
Kind Regards,
Chris

Lion won't be out until middle of next year, so you are not entitled to any upgrade. But you may be entitled to the iLife '11 software if it isn't already installed. Check the Apple website for any Up to Date offer.
+No merchandiser is required to inform you of a new product not yet available. If you think they are then you are poorly informed.+

I have been using Firefox on this computer for over a year and it worked fine until last week. I get "problem loading this page" anywhere I try to go. I tried uninstalling and re-installing but nothing works.

I can't think of any changes I made that caused it. I have not installed any new programs. My daughter used it for some I-Tunes stuff before it started this problem but I can't say it caused it.

http://kb.mozillazine.org/Error_loading_websites

The future of ColdFusion and dreamweaver stepped up to the plate before it is too late

It sucks, in order to shoot me a better integration of cross your product line and to make it work with the various devices available it was easier to remove support for ColdFusion from dreamweaver then it was too say isolated and have a flag that people could turn on or off but then you wouldn't have an opportunity to Korea and other product CF builder with his huge learning curve to sell to your current developers.
In terms of succeeding business planning this may be the wave of the future by lose away if they could wash everything away.
It does sound great CPUs with eight cores, 10 cores however many cores and threads or how much memory you can stick in a machine with water coolers memory coolers and so one you still don't write software that is compatible system wide.
So before trying to squeeze another dollar out of developers perhaps you should re consider your future plans because to me it looks like you are trying to disguise an effort to offload ColdFusion as no longer a core product

It sucks, in order to shoot me a better integration of cross your product line and to make it work with the various devices available it was easier to remove support for ColdFusion from dreamweaver then it was too say isolated and have a flag that people could turn on or off but then you wouldn't have an opportunity to Korea and other product CF builder with his huge learning curve to sell to your current developers.
In terms of succeeding business planning this may be the wave of the future by lose away if they could wash everything away.
It does sound great CPUs with eight cores, 10 cores however many cores and threads or how much memory you can stick in a machine with water coolers memory coolers and so one you still don't write software that is compatible system wide.
So before trying to squeeze another dollar out of developers perhaps you should re consider your future plans because to me it looks like you are trying to disguise an effort to offload ColdFusion as no longer a core product

I can not open my documents I made last week - I get a message that I need to upgrade and I have the latest download?!

pages is not letting me open my documents I made last week. I get a message that I need to update my software. I am up to date.
What to do?

It sounds like you have 2 versions of Pages on your Mac.
Pages 5 is in your Applications folder.
Pages '09/'08 is in your Applications/iWork folder.
You are alternately opening the wrong versions.
Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
Anything that is saved to iCloud is also converted to Pages 5 files.
All Pages files no matter what version and incompatibility have the same extension .pages.
Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
Note: Apple has removed over 100 features from Pages 5 and added many bugs:
http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store, then get back to work.
Peter

Upgraded IPad last week, now Safari is not listing my visited web pages below the web address. Whenever I click on the book icon a bookmark box comes up instead of the usual 9 web page icons it used to show. How do I correct?

How do I reconfigure my Safari web pages to show the 9 icons of pages I visited? Since I upgraded last week, all I get now is a popup bookmark. I've tried everything except the correct way to solve this problem. I would like to see the web pages I've visited when I turn Safari on....any suggestions.

You can't - Safari on iOS 5 used tabbed browsing as opposed to the thumbnail/page browsing as on previous iOS versions. You now open new tabs/pages via the '+' to the right of the tab bar, and you can close the selected by tapping the 'x' on its left-hand end (unless it's the last tab).

Lightroom 5.6 When I try to publish the photos from Lightroom to SmugMug I get an error Canceling task at the top left side and the photos are not published. I have published photos before just last week so not sure whats going on. Any help would be great

Lightroom 5.6 When I try to publish the photos from Lightroom to SmugMug I get an error Canceling task at the top left side and the photos are not published. I have published photos before just last week so not sure whats going on. Any help would be great.

See my first post in this topic:
https://discussions.apple.com/message/21371126#21371126
Trashing the preference file may help, as I've outlined in the topic I've linked to. Otherwise, follow the steps regarding removing 3rd party QuickTime components. Also, see the final post by the OP (EEye87) regarding how his problem was resolved (a combination of trashing the preference file and the 3ivx component).
John

IPod Touch 5th Generation Australia Release Date? Last week I went to the Carindale Apple store located in Queensland and they had said they wont be getting it for a few months but they'll get it before next year. Anyone know the exact date ?

So the question says it all. Last week, I went to the Carindale Apple Store located in Queensland to purchase a iPad 2 and a iPod Touch 5th Generation. I asked one of the shop assistants when they were getting the iPod Touch 5th Generations and they had said that they didnt know that they would recieve it in a few months but they'll recieve it before next year. Anyone know the OFFICIAL RELEASE DATE of it in Australia ? I want to order it online but my mum doesnt have a credit card, lol .

No, Apple has not set a date.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
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I updated my Macbook Pro last week to Lion. I went to go import pictures from a memory card to my iPhoto, but only a portion of them loaded before my iPhoto froze and I had to Force Quit it. Now iPhoto won't even open... Help!

I updated my Macbook Pro last week to Lion. I went to go import pictures from a memory card to my iPhoto, but only a portion of them loaded before my iPhoto froze and I had to Force Quit it. Now iPhoto won't even open... Help!
Please! I need an answer fast!!!!

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

Last week to Win! Get in before it is too late!

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