Late-2009 Macbook Pro 10.9.2 Random Shut Down
My Macbook has started intermittently shutting down while in use anywhere from 10 min. to 4hrs after startup. I took it to the Genius bar where they advised me to unistall Chrome and remove several Launch Daemons. After removing those, my computer ran well for 3 days after which it began shutting down again. Today it began to shut down (screen off, indicator light off), resist restart (would not power back on for over 15 mins), and then switch back on without going through the normal startup procedures. AHT said that everything was in working order and I have already reset the SMC. Currently I can't keep my computer on for more than a couple minutes at a time so I will post my kernel panic log ASAP.
Here is my EtreCheck:
Hardware Information:
MacBook Pro (15-inch, 2.53GHz, Mid 2009)
MacBook Pro - model: MacBookPro5,4
1 2.53 GHz Intel Core 2 Duo CPU: 2 cores
4 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 0:12:22
Disk Information:
Hitachi HTS545025B9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 249.2 GB (9.7 GB free) (Low!)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-868
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information:
Gatekeeper:
Anywhere
Kernel Extensions:
[not loaded] at.obdev.nke.LittleSnitch (3932 - SDK 10.8) Support
[not loaded] com.IKMultimedia.driver.StompIO1 (1.0.0) Support
[not loaded] com.ikmultimedia.driver.StealthPedal (1.0.0) Support
[not loaded] com.maudio.usb.mobilepre.boot.driver (1.8.1) Support
[not loaded] com.maudio.usb.mobilepre.driver (1.8.1) Support
[not loaded] com.mice.driver.Wireless360Controller (1.0.0d10) Support
[not loaded] com.mice.driver.WirelessGamingReceiver (1.0.0d10) Support
[not loaded] com.mice.driver.Xbox360Controller (1.0.0d10) Support
[not loaded] com.orderedbytes.driver.CMADBDevices (4.3.11) Support
[not loaded] com.orderedbytes.driver.CMUSBDevices (4.3.11) Support
[not loaded] com.orderedbytes.driver.ControllerMateFamily (4.3.11) Support
[not loaded] com.vmware.kext.vmci (3.0.0) Support
[not loaded] com.vmware.kext.vmioplug (3.0.0) Support
[not loaded] com.vmware.kext.vmnet (3.0.0) Support
[not loaded] com.vmware.kext.vmx86 (3.0.0) Support
[kext loaded] com.waves.driver.soundgrid (2.0.0) Support
[not loaded] org.walisser.driver.DWXBoxHIDDriver (1.3.4) Support
Startup Items:
360ControlDaemon: Path: /Library/StartupItems/360ControlDaemon
HP IO: Path: /Library/StartupItems/HP IO
M-Audio Firmware Loader: Path: /Library/StartupItems/M-Audio Firmware Loader
MAudioMobilePreUSB: Path: /Library/StartupItems/MAudioMobilePreUSB
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[running] com.m-audio.usb.firmwareloader.plist Support
[running] com.tunabellysoftware.TGFanHelper.plist Support
[running] com.waves.daemon.SoundGridProtocolService.plist Support
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.divx.agent.postinstall.plist Support
User Login Items:
iTunesHelper
VMware Fusion Helper
Dropbox
Hightail Desktop App
HP Product Research
HP Scheduler
Internet Plug-ins:
GameFacePlugin: Version: GameFacePlugin 1.8.0.1 - SDK 10.5 Support
Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.206 - SDK 10.6 Support
Flash Player: Version: 13.0.0.206 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
GameTreeDM_NPAPI: Version: 1.11 Support
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 9.5.4 Support
GameTreeDM: Version: 1.4 Support
DirectorShockwave: Version: 11.5.6r606 Support
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
Flash Player Support
MAudioMobilePreUSB Support
MacFUSE Support
Perian Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
2% WindowServer
1% SGProtocolService
1% fontd
0% SystemUIServer
0% VMware Fusion Helper
Top Processes by Memory:
168 MB Finder
156 MB com.apple.IconServicesAgent
74 MB Dropbox
61 MB Console
45 MB mds_stores
Virtual Memory Information:
1.74 GB Free RAM
1.17 GB Active RAM
390 MB Inactive RAM
474 MB Wired RAM
460 MB Page-ins
0 B Page-outs
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http://support.apple.com/kb/ht1379
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In the Activity Monitor, my CPU is currently:
System: 3.40%
User: 4.20%
Idle: 92.40%
Hardware Information:
MacBook Pro (13-inch, Mid 2012)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 6:22:39
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (357.93 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Configuration files:
/etc/hosts - Count: 44 - Corrupt!
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.adobe.SwitchBoard.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[System] org.eyebeam.SelfControl.plist 3rd-Party support link
Launch Agents:
[System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[System] com.adobe.AdobeCreativeCloud.plist 3rd-Party support link
[System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.divx.agent.postinstall.plist 3rd-Party support link
[not loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
iTunesHelper
Dropbox
Android File Transfer Agent
Internet Plug-ins:
OVSHelper: Version: 1.1 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 3rd-Party support link
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
DivXBrowserPlugin: Version: 2.2 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 Cannot contact Adobe
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.20913.0 - SDK 10.6 3rd-Party support link
SharePointBrowserPlugin: Version: 14.1.0 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Safari Extensions:
DivX Plus Web Player HTML5 <video>: Version: 2.1.2.145
AdBlock: Version: 2.5.45
AdBlock: Version: 2.6.18
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes:
DivX 3rd-Party support link
Flash Player 3rd-Party support link
Growl 3rd-Party support link
Old Applications:
None
Time Machine:
Time Machine not configured!
Top Processes by CPU:
12% WindowServer
4% mds
3% opendirectoryd
3% Google Chrome
2% coreaudiod
Top Processes by Memory:
205 MB com.apple.IconServicesAgent
147 MB Finder
131 MB Google Chrome
123 MB VLC
106 MB softwareupdated
Virtual Memory Information:
516 MB Free RAM
1.43 GB Active RAM
1.40 GB Inactive RAM
676 MB Wired RAM
1.83 GB Page-ins
0 B Page-outsPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2. -
MacBook Pro goes grey screen, then shuts down randomly
My MacBook Pro (just purchased 3 months ago, not retina) shuts down unexpectedly. The screen goes grey, then it just shuts down after a few minutes. Anyone else have this problem? Any ideas how to fix?
You need to reset the SMC on your Macbook.
* Shutdown your MacBook Pro
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This is a bit of a strange one, and after searching high and low, I haven't seen any other references to it, so...here goes:
I'm working on a MacBook Pro (13-inch, Mid 2010) running OS X 10.7.3, and the complaint is this: the system will not shut down or eject a connected iPod (classic) or smartphone (Verizon Android phone) after updating to the latest version of iTunes.
I've been troubleshooting this for several days now, and I've tried the following:
1. Created a new admin account and tested from there. No change.
2. Created a backup image of the hard drive, erased & reinstalled 10.7, created temp admin account - issue resolved, but iTunes library unable to open because it was modified by a newer version of iTunes.
3. Ran software update to bring system current (as of 20 April 2012)
4. Issue reappears after software update.
5. Reinstalled 10.7.3 from Recovery partition.
6. Again, issue resolved, but unable to open iTunes library modified by newer version.
7. Update iTunes, issue returns.
I actually did several variations of the erase & install routine, as well as several admin accounts, but the basic gyst of it is that after updating iTunes, the system hangs at the spinning gear on shutdown every single time.
The version of iTunes that is reinstalled with Lion is 10.5.1. I don't know which version between that and 10.6.1 is causing the problem.
Not sure where to go from here, so I figured I'd throw it out to the community.
Thanks.Well, after throwing my hands up in the air, I returned the MacBook Pro and iPod classic to their owner because I'd held onto them for over a week trying to troubleshoot the issue with no success.
Two days later, she contacted me and told me her iPod was the culprit -- it had some bad sectors on the hard drive. I had thought to check that, but she had data on the iPod that wasn't backed up anywhere, so I back-burnered that until later.
Glad to see I'm not going insane, though. ;^)
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