Late 2013 iMac crash
Every night I wake up in the morning to my computer saying my imac crashed unexpectedly. Here is the report.
Fri Feb 6 19:29:52 2015
*** Panic Report ***
panic(cpu 4 caller 0xffffff801e21a46e): Kernel trap at 0xffffff7fa01ebf4c, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x000000010e2c9000, CR3: 0x00000007e26060b8, CR4: 0x00000000001627e0
RAX: 0xdeadbeefdeadbeef, RBX: 0xffffff805892b580, RCX: 0xdeadbeefdeadbeef, RDX: 0xffffff805c50bd90
RSP: 0xffffff83c54bb230, RBP: 0xffffff83c54bb240, RSI: 0xffffff805c50bd90, RDI: 0xffffff805892b580
R8: 0xffffff805c50bd80, R9: 0xffffff8022a99158, R10: 0x00000090dbd2d276, R11: 0x00000090db3a3ec7
R12: 0x000000000000000c, R13: 0x0000000000001020, R14: 0xffffff805892b580, R15: 0x000000000034d4a0
RFL: 0x0000000000010282, RIP: 0xffffff7fa01ebf4c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x000000010e2c9000, Error code: 0x0000000000000000, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff83b872de10 : 0xffffff801e12fe41
0xffffff83b872de90 : 0xffffff801e21a46e
0xffffff83b872e050 : 0xffffff801e236683
0xffffff83b872e070 : 0xffffff7fa01ebf4c
0xffffff83c54bb240 : 0xffffff7fa01a5eeb
0xffffff83c54bb2b0 : 0xffffff7fa01a5e1d
0xffffff83c54bb2e0 : 0xffffff7fa0165608
0xffffff83c54bb360 : 0xffffff7fa01a63ce
0xffffff83c54bb3b0 : 0xffffff7fa01a7b0f
0xffffff83c54bb4b0 : 0xffffff7fa01a7d71
0xffffff83c54bb520 : 0xffffff7fa01a837c
0xffffff83c54bb580 : 0xffffff7fa01a8637
0xffffff83c54bb650 : 0xffffff7fa018c489
0xffffff83c54bb870 : 0xffffff7fa0199fcb
0xffffff83c54bb8c0 : 0xffffff7fa01c1ce6
0xffffff83c54bb8e0 : 0xffffff7f9e85490f
0xffffff83c54bb960 : 0xffffff801e382404
0xffffff83c54bb9b0 : 0xffffff801e370cb6
0xffffff83c54bba40 : 0xffffff801e57b78a
0xffffff83c54bbb10 : 0xffffff801e57898e
0xffffff83c54bbc30 : 0xffffff801e540560
0xffffff83c54bbd50 : 0xffffff801e370ac0
0xffffff83c54bbdd0 : 0xffffff801e36601f
0xffffff83c54bbe40 : 0xffffff801e5ec655
0xffffff83c54bbef0 : 0xffffff801e5ec8b8
0xffffff83c54bbf50 : 0xffffff801e64afaa
0xffffff83c54bbfb0 : 0xffffff801e236b78
Kernel Extensions in backtrace:
com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xff ffff7f9e847000->0xffffff7f9e86cfff
com.apple.driver.CoreStorage(471.10.6)[AE6240EF-D194-3791-BAF0-59CF6B5CF4D2]@0x ffffff7fa0141000->0xffffff7fa021efff
dependency: com.apple.iokit.IOStorageFamily(2.0)[76E50D45-C97B-3ED1-97C5-94E6E0EB4514]@0xff ffff7f9e847000
BSD process name corresponding to current thread: node-webkit Help
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x000000001de00000
Kernel text base: 0xffffff801e000000
__HIB text base: 0xffffff801df00000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 622153509601
last loaded kext at 12370628952: com.apple.driver.AppleBluetoothHIDKeyboard 176.2 (addr 0xffffff7fa080d000, size 16384)
last unloaded kext at 141652693422: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7fa0acb000, size 8192)
loaded kexts:
com.parallels.virtualsound 1.0.27 27
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.15.5
com.apple.driver.ApplePlatformEnabler 2.1.7d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 269.25
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.GeForce 10.0.2
com.apple.driver.AppleIntelHD5000Graphics 10.0.2
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleMikeyDriver 269.25
com.apple.driver.AppleBacklight 170.5.0
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelFramebufferAzul 10.0.2
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AirPort.Brcm4360 910.26.12
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleBluetoothHIDKeyboard 176.2
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.driver.IOBluetoothHIDDriver 4.3.2f6
com.apple.driver.AppleMultitouchDriver 262.33.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
com.apple.nvidia.driver.NVDAResman 10.0.2
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOSurface 97
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.iokit.IOAcceleratorFamily2 156.6
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleThunderboltEDMSink 4.0.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.10.6
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IO80211Family 710.55
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: iMac14,2, BootROM IM142.0118.B09, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f7
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.159.13.12)
Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
Thunderbolt Bus: iMac, Apple Inc., 23.10
anyone have any idea whats going on or what I can uninstall to help fix this?
my specs are also
Model Name: iMac
Model Identifier: iMac14,2
Processor Name: Intel Core i7
Processor Speed: 3.5 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 32 GB
Boot ROM Version: IM142.0118.B09
SMC Version (system): 2.15f7
Serial Number (system): DCPMM0N9FQPP
Hardware UUID: 6FC7F111-FC17-5CF1-A74D-48569F0CA406
Uninstall this com.parallels.virtualsound 1.0.27 27
What IS that? I have Parallels but I'm not familiar with VirtualSound.
Similar Messages
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My 27" late 2013 iMac crashes over and over again
My wife and I bought identical iMacs (3.5 GHz Intel Core i7, 32 GB 1600MHz DDR3, NVIDIA GeForce GTX 775M 2048 MB) in December. Both are up to date on OS X Mavericks. It crashes while I am using it, it crashes on its own if I leave it on overnight. Sometimes just Mail crashes. I have never been able to associate this with any particular event -- once I was watching a video, once I was playing a Flash game online, once I was just reading Facebook, once I wasn't doing anything, several times it was overnight when I left it running...you get the idea. I thought it might be TuneUp, which seemed to destabilize my old iMac, but my wife just finally got hers up and running and she is getting crashes too, and she doesn't have TuneUp.
This was shipped directly from Apple to a local AppleStore - no modifications by me. Currently no third-party devices, either -- just hooked up to my iPad and iPhone and a keyboard.
Looking at the discussion, this is endemic. Any new discoveries, or am I going to have to take this sucker back?
I can't read the technical data in the logs, but I will paste in the log on the last kernel panic (this morning).
Can anyone help?
Thanks--
Anonymous UUID: 17FD3E22-EA5E-CD69-578A-28B898E1759F
Mon Apr 14 07:00:53 2014
panic(cpu 6 caller 0xffffff80048dbe2e): Kernel trap at 0xffffff80049c8e88, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000008000000060, CR3: 0x000000002f326041, CR4: 0x00000000001606e0
RAX: 0xffffff8391d14008, RBX: 0x0000008000000000, RCX: 0x00000000092e0000, RDX: 0xffffff8041fc54d0
RSP: 0xffffff839504b5e0, RBP: 0xffffff839504b610, RSI: 0x0000000000000047, RDI: 0xffffff8041fc54d0
R8: 0xffffff806ae26f48, R9: 0x0000000000040000, R10: 0x0000000000060000, R11: 0xffffff8053a1a460
R12: 0x0000000000014716, R13: 0xffffff8056f262d0, R14: 0x0000000000000000, R15: 0x0000000000000047
RFL: 0x0000000000010206, RIP: 0xffffff80049c8e88, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000008000000060, Error code: 0x0000000000000000, Fault CPU: 0x6
Backtrace (CPU 6), Frame : Return Address
0xffffff839504b270 : 0xffffff8004822fa9
0xffffff839504b2f0 : 0xffffff80048dbe2e
0xffffff839504b4c0 : 0xffffff80048f3326
0xffffff839504b4e0 : 0xffffff80049c8e88
0xffffff839504b610 : 0xffffff80049cc8a1
0xffffff839504b750 : 0xffffff80049cc057
0xffffff839504b7b0 : 0xffffff80049cbf15
0xffffff839504b7e0 : 0xffffff8004b701af
0xffffff839504b880 : 0xffffff80049ffb39
0xffffff839504b900 : 0xffffff8004c37bc2
0xffffff839504b980 : 0xffffff800486d1f2
0xffffff839504b9e0 : 0xffffff800486c8df
0xffffff839504b9f0 : 0xffffff8004872baf
0xffffff839504be00 : 0xffffff8004872d6f
0xffffff839504be50 : 0xffffff800488a261
0xffffff839504bf20 : 0xffffff8004bd27da
0xffffff839504bf50 : 0xffffff8004c3e363
0xffffff839504bfb0 : 0xffffff80048f3b26
BSD process name corresponding to current thread: mds_stores
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000004600000
Kernel text base: 0xffffff8004800000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 238334893093497
last loaded kext at 237646466505776: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f86ebd000, size 49152)
last unloaded kext at 237712171684947: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f86ebd000, size 32768)
loaded kexts:
com.intego.netbarrier.kext.process 652
com.intego.netbarrier.kext.network 652
com.intego.netbarrier.kext.monitor 652
com.apple.filesystems.afpfs 11.1
com.apple.nke.asp-tcp 8.0.1
com.apple.filesystems.smbfs 2.0.1
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.2.4
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHD5000Graphics 8.2.4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleIntelFramebufferAzul 8.2.4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.AppleUSBODD 3.4.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.security.SecureRemotePassword 1.0
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.nvidia.driver.NVDAGK100Hal 8.2.4
com.apple.nvidia.driver.NVDAResman 8.2.4
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOAcceleratorFamily2 98.14
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.CoreStorage 380
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1The person above instructions were acurate. Also make sure your appdata folder is clear of the app's files. After the antivirus is gone click on finder in your dock. Then click Go. Once there click go to folder and type in "~/library/Application Support". There look around for the app's name. If a folder is named after the app is there, trash it. If it won't let you there are detailed instructions on how to force delete it. Just google. Now if you are still having the issue after the app is gone try resetting RAM. I recommend you do this first. If you are still getting errors click here. If the issue is still happening contact support imidiately, they can help.
Edited because I fail to do grammatical and spelling checks. -
Brand new 27-inch iMac Late 2013 repeatedly crashing with Mavericks
Hi folks,
I have a brand new 27-inch Mac from late 2013 running OS X 10.9.1 (Mavericks) with:
3.4 GHz Intel Core i5
32 GB RAM
3 TB Fusion drive
NVIDIA GeForce GTX 780M 4096 MB
My system is hanging repeatedly, requiring a forced restart by holding down the power button - kernel panic I guess. Can't find a specific trigger, but I might be missing something.
I've tried reinstalling the OS, and a full erase and reinstall, but I'm still getting the problem. I've also run the hardware checker and verified the hard disc - all report the system is OK.
Annoyingly I can't startup in safe mode - think that's to do with having a 3TB Fusion drive.
Any suggestions? If I need to post a crash log can you let me know what bit is needed?
Thanks for your help.
PS All the RAM was installed by Apple btw, so I don't think it's the mismatched voltage thing that others have had. Similarly, Google Drive is installed but not currently running.Hi Etrecheck - thanks for your help. I've run th software - here are the results:
Hardware Information:
iMac (27-inch, Late 2013)
iMac - model: iMac14,2
1 3.4 GHz Intel Core i5 CPU: 4 cores
32 GB RAM
Video Information:
NVIDIA GeForce GTX 780M - VRAM: 4096 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:0:48
Disk Information:
APPLE SSD SD0128F disk0 : (121.33 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
disk0s2 (disk0s2) <not mounted>: 120.99 GB
Boot OS X (disk0s3) <not mounted>: 134.2 MB
APPLE HDD ST3000DM001 disk1 : (3 TB)
EFI (disk1s1) <not mounted>: 209.7 MB
disk1s2 (disk1s2) <not mounted>: 3 TB
Recovery HD (disk1s3) <not mounted>: 650 MB
USB Information:
Samsung D3 Station 3 TB
EFI (disk3s1) <not mounted>: 314.6 MB
Time Machine work (disk3s2) /Volumes/Time Machine work: 1.5 TB (1.31 TB free)
USB backup work (disk3s3) /Volumes/USB backup work: 1.5 TB (1.31 TB free)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Keyboard Hub
Apple Inc. Apple Keyboard
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Kernel Extensions:
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.adobe.SwitchBoard.plist
[loaded] com.bombich.ccc.plist
[loaded] com.bombich.ccc.scheduledtask.0137470A-653C-4703-92D6-3C629E2D7439.plist
[loaded] com.microsoft.office.licensing.helper.plist
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist
User Launch Agents:
[loaded] com.adobe.AAM.Updater-1.0.plist
[loaded] com.bombich.ccc-user-agent.plist
[loaded] com.google.keystone.agent.plist
User Login Items:
iTunesHelper
Dropbox
BetterSnapTool
Caffeine
3rd Party Preference Panes:
Flash Player
Internet Plug-ins::
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 11.9.900.170 - SDK 10.6
Default Browser: Version: 537 - SDK 10.9
SharePointBrowserPlugin: Version: 14.1.0
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Bad Fonts:
None
Old applications:
SA Color Finesse 3 UI: Version: 3.0.6(275) - SDK 10.5
/Applications/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app
Time Machine:
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Destinations:
Time Machine work [Local] (Last used)
Total size: 1
Total number of backups: 10
Oldest backup: 2013-12-17 13:21:54 +0000
Last backup: 2013-12-19 16:20:21 +0000
Size of backup disk: Excellent
Backup size 1 > (Disk size 0 B X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
1% WindowServer
1% EtreCheck
0% mds
0% mds_stores
0% hidd
Top Processes by Memory:
66 MB Dropbox
66 MB mds_stores
66 MB Dock
33 MB Finder
33 MB ocspd
Virtual Memory Statistics:
28.89 GB Free RAM
1.51 GB Active RAM
146 MB Inactive RAM
1.46 GB Wired RAM
272 MB Page-ins
0 B Page-outs -
Graphics related crashes since Yosemite on a 27' late 2013 iMac
Hello all,
My 27 inch late 2013 iMac with a NVIDIA GeForce GTX 775M 2048 MB started freezing or auto-rebooting since I updated to Yosemite.
Crashes would occur randomly and were sometimes accompanied by lots of red boxes on the screen.
These kind of crashes seem to have stopped happening but now shifted to almost everytime I fire up Launchpad or Expose (and once when I opened the notifcation center). The screen freezes for a couple of seconds and the system will reboot, prompting me with a graphics related error.
Because my searches on this issue come up empty I would like to ask if anyone can tell me whether or not this is a bug or a hardware related problem.
Thanks for any help
Maybe related: My iMac sometimes takes a more than usual amount of seconds to wake from sleep. The screen will turn on but remain black.Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
Late 2013 imac randomly restarts
I have a late 2013 imac, 27in, 3.5ghz i7 cpu, 3tb hard drive, , i ordered the kingston recommended Ram 32 GB [ KTA-MB1600L/8G],is work for the first day after that the computer restart itself randomly , so the problem is i open too much websit on Chrome or connect to much USB DEVICE ? or something else ??
Any thoughts on what is happening? Thank You !
Wed Mar 5 03:35:43 2014
panic(cpu 0 caller 0xffffff80158dbe2e): Kernel trap at 0x00000000017ff000, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000017ff000, CR3: 0x000000003f8eb030, CR4: 0x00000000001606e0
RAX: 0x0000000000000004, RBX: 0xffffff8056096780, RCX: 0xffffff80158b0a9f, RDX: 0xffffff80158dc3a0
RSP: 0xffffff83cd7bbf40, RBP: 0xffffff83cd7bbf90, RSI: 0x0000000000000000, RDI: 0xffffff8056096780
R8: 0x0000000000000001, R9: 0x0000000000000001, R10: 0x0000000000008000, R11: 0x0000000000000202
R12: 0x0000000000000000, R13: 0x0000000000000007, R14: 0x0000000000000001, R15: 0x0000000000000003
RFL: 0x0000000000010282, RIP: 0x00000000017ff000, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x00000000017ff000, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff83cd7bbbd0 : 0xffffff8015822fa9
0xffffff83cd7bbc50 : 0xffffff80158dbe2e
0xffffff83cd7bbe20 : 0xffffff80158f3326
0xffffff83cd7bbe40 : 0x17ff000
0xffffff83cd7bbf90 : 0x7fff7f20af00
0xffffff83cd7bbfc0 : 0xffffff83cd7bbf40
0xffffff8056096780 : 0x0
Unaligned frame
Backtrace terminated-invalid frame pointer 0xf
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13C64
Kernel version:
Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x0000000015600000
Kernel text base: 0xffffff8015800000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 10492776507974
last loaded kext at 1717603031959: com.parallels.filesystems.prlufs 2010.12.28 (addr 0xffffff7f97f1b000, size 94208)
last unloaded kext at 3228964179023: com.parallels.filesystems.prlufs 2010.12.28 (addr 0xffffff7f97f1b000, size 90112)
loaded kexts:
com.nvidia.CUDA 1.1.0
com.paragon-software.filesystems.ntfs 100
com.apple.filesystems.smbfs 2.0.1
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.15
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleGraphicsDevicePolicy 3.4.35
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleHDAHardwareConfigDriver 2.6.0f1
com.apple.GeForce 8.2.4
com.apple.iokit.IOBluetoothUSBDFU 4.2.3f10
com.apple.driver.AppleHDA 2.6.0f1
com.apple.driver.AppleUSBCDCECMData 4.2.1b5
com.apple.driver.AppleUSBCDCACMData 4.2.1b5
com.apple.driver.AppleMikeyDriver 2.6.0f1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleIntelHD5000Graphics 8.2.4
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.driver.AppleMuxControl 3.4.35
com.apple.driver.AppleBacklight 170.3.5
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelMCEReporter 104
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.nvidia.NVDAStartup 8.2.4
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelFramebufferAzul 8.2.4
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.CoreStorageFsck 380
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 666.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.5.1
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 831.21.63
com.apple.driver.AppleAHCIPort 3.0.0
com.apple.driver.AppleUSBXHCI 670.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.3f10
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOAcceleratorFamily 98.14
com.apple.nvidia.driver.NVDAGK100Hal 8.2.4
com.apple.nvidia.driver.NVDAResman 8.2.4
com.apple.driver.DspFuncLib 2.6.0f1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.AppleUSBAudio 2.9.5f4
com.apple.iokit.IOAudioFamily 1.9.5fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.3f10
com.apple.iokit.IOBluetoothFamily 4.2.3f10
com.apple.driver.AppleGraphicsControl 3.4.35
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleHDAController 2.6.0f1
com.apple.iokit.IOHDAFamily 2.6.0f1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d10
com.apple.AppleGraphicsDeviceControl 3.4.35
com.apple.iokit.IOAcceleratorFamily2 98.14
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.CoreStorage 380
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.2.7
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 630.35
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 675.4.0
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 3.5 GHz, 32 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 780M, NVIDIA GeForce GTX 780M, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393930353432382D3135352E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD ST3000DM001, 3 TB
USB Device: 4-Port USB 3.0 Hub
USB Device: My Passport 0740
USB Device: My Passport 07A8
USB Device: Touro Mobile 3.0
USB Device: Toshiba USB 3.0 Dock⨌
USB Device: Toshiba USB 3.0 Dock⨌
USB Device: My Passport 0748
USB Device: External USB 3.0
USB Device: Hard Drive
USB Device: dynadock U3.0
USB Device: USB to ATA/ATAPI Bridge
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: My Passport 071A
USB Device: My Passport 071A
Thunderbolt Bus: iMac, Apple Inc., 23.10Did you upgradde the RAM? If so, this may be your problem.
If you want to upgrade to 32GB of RAM on your late 2013 27" iMac and don't want to pay Apple prices, buy the RAM from OWC.
My iMac, crashed with the first batch of Kingston RAM sourced from an Apple approved service centre. Fortunately I got a full refund then sourced the RAM from OWC and it works perfectly.
The benefits of OWC are
1) You can order and ship globally
2) The price is very competitve
3) The website clearly states how they test the RAM and the comaptibility with your computers model no.
4) They have a 30 day refund and a lifetime replacement policy
5) You can get a rebate on your old RAM, although I didn't bother taking this up.
Having been through the hassle, using OWC RAM is a no brainer and in my opinion the most convenient and effective upgrade. Hope this helps your decision! -
Problem installing Windows 7 64-bit on late 2013 iMac 27"
Is Windows 7 64-bit compatible with this computer?
Hardware and software:
• Late 2013 iMac 27", 3.5 GHz I7, 16 GB memory, 1 TB hard drive (no fusion drive)
• Mac OS 10.9.1
• USB thumb drive
• Boot Camp Assistant 5.1.0
• Windows 7 64-bit install disk iso image downloaded from Microsoft
Install steps:
1. Use Boot Camp Assistant to install Windows 7 install (from iso image) and Apple Support Software (creates WININSTALL USB drive)
2. Use Boot Camp Assistant to create 50 GB Windows partition on iMac internal drive and start Windows install
3. Complete initial install steps until given option to select install partition
4. Select 50 GB partition. Error message that partition is not formatted correctly. Use Advance Options to format (presumably to NTFS)
5. Select 50 GB partition again and click "Next"
6. Get error message "Setup was unable to create a new system partition or locate an existing system partition. See the Setup log files for more information."
7. Install quits at this point
I have successfully installed Win 7 on another computer (2010 Mac Pro) using these steps. I also tried installation on the iMac using an iso image created from my original Win 7 64-bit install disk, with the same installation error as above.
I'm wondering if Windows 7 and/or Boot Camp is compatible with this iMac. Any suggestions will be appreciated.I am awaiting delivery on the exact model you have and have been researching how much trouble it will be to put 64 bit windows 7 ultimate on my machine when it gets here. I'm not pleased at what I've been reading so far. I have not seen the two other posts but yours is enough to concern me.
Have you also seen that 10.9.1 update may be responsible for this? I've seen where 10.9 caused some problems with the bootcamp app but then the process was completely hosed with the 10.9.1 update. Are you seeing this as well?
Being a life-long mac dude, it pains me when their stuff just doesn't work because it usually just does. ****, that's why I started on a mac in the first place.
The support site says that they come with 90 days of complimentary support. Is this not an issue they should be responsible for addressing via support? Or is that just one long wait on hold waiting to talk to somebody that won't consider this a pure apple issue?
I was also curious if your install .iso contains both 32 and 64 bit versions? -
Fusion Drive of late 2013 Imac
Is the fusion drive of the late 2013 iMac a combination of a PCIe ssd and a HD or does it have a sata ssd?
Apple - Press Info - Apple Updates iMac
says it's PCIe -
Installing Windows 7 on Late 2013 iMac w/ Fusion Drive
Sorry in advance for the long post, but I have tried to exhaust all possibilities, and bring as much knowledge about our environment to the table to avoid confusion.
Here's our goal: Install Mac & Windows on a Late 2013 iMac with a 1TB Fusion Drive
Install our Mac Image with Deepfreeze on Partition 1
Install our Windows 7 x64 Image with DeepFreeze on Partition 2
Here's why our goal cannot work out of the box:
Deepfreeze for Mac, is not supported on a Fusion Drive. Now before anyone says "just don't use deepfreeze"...we are using it, and that is that.
In order to get our existing image to work on the iMac, we had to split the Fusion Drive.
Splitting Up the Fusion Drive
We booted into Recovery, Opened up terminal, retrieved the LvGUID, deleted it, and split up the SSD from the HD.
So now, we have a 128GB SSD, and 1TB HD showing up under Diskutilitiy.
We then partitioned the 1TB HD, into two, 500GB Partitions. One for Mac OSX 10.9.4, and the other for Windows.
The 128GB SSD is going to be used for scratch space, temp, etc. And is irrelevant at this time.
Deploying our Mac Image
After splitting the Fusion Drive, we netbooted and installed a "NetRestore" of our image. Worked completely fine, no issues. DeepFreeze Works fine, the 128GB SSD shows up just fine, and the other 500GB Windows Partition shows up fine. All drives / partitions can be written to with no problem.
Deploying our Windows Image
Deployed our Windows Partition image as we have done in the past, by booting into a windows PE Disk. (We have other various 2009, 2010, and 2011 iMacs across campus, with NO FUSION DRIVES installed, and dual boot them successfully using the same procedure. Minus the splitting of the fusion drive part of course) After the Windows image is deployed to the windows partition, we then boot it up to a Windows 7 Install disk to fix the MBR, Bootrec, and BCD options to allow it to boot properly. Here's where we run into issues: Upon getting the Windows 7 Install screen, the USB Keyboard and Mouse, DO NOT WORK.
Here's the options we've tried to get them to work properly
1. Tried another known working Mac USB Keyboard & Mouse = Failed
2. Tried a known working Windows Keyboard & Mouse = Failed
3. Plugged Just a known working Mac Keyboard into each USB Port to see if recognized = Failed
4. Plugged Just a known working Windows Keyboard into each USB Port to see if recognized = Failed
5. Plugged Just a known working Mac Mouse into each USB Port to see if recognized = Failed
6. Plugged Just a known working Windows Mouse into each USB Port to see if recognized = Failed
7. A Windows 8.1 Recovery USB will boot and the USB Mouse & Keyboard are recognized and installed! (YAY!!) However, we cannot repair a Windows 7 install with Windows 8.1..
BootCamp Drivers & Support Media
Downloaded the Current BootCamp Support drivers to enable the USB and other various drivers to be loaded during setup (Placed the $WinPEDriver$ and AutoUnattend.xml, and BootCamp folder on the Root of a USB, and modified a Windows7 Installation disk and placed on the root as well) The drivers do not load. Have also placed on a brand new USB2, and USB3 flash drive formatted at FAT32, to see if that made a difference, which it did not. The BootCamp USB made within Mac, it loads saying "Now booting into Boot Camp Assistant Created USB Drive..." or something like that (Don't remember the exact Message)
Side Note:
Restored Fusion Drive to its original State, and booted from the BootCamp USB drive, still no usb Mouse & Keyboard Support.I have same issue
Tried everything differend hdd,ssd as well
Basically when trying instal win 7 via iOS maverick when reboting and windows booting to the first scree everything freezing cant do much.
Also tried install clear ssd without any system, but soon after format ssd or hdd I have error that I cant use this disk to install windows!!!!!!!!!!!!!!!!!
What is funny Windows 8 installing without any problem!!!
what is going on APPLE??wher is support
This issue I have only on Late 2013 on my other Late 2012 this issue not exist and everything working as should. -
Cannot install Windows 8.1 on Late 2013 iMac
Attempting to install Windows 8.1 (retail) using Boot Camp Assistant but when I get to the "Select disk to install windows" screen, nothing appears.
I'm using a retail copy of the Windows 8.1 full installer DVD and I have the midrange 21.5" late-2013 iMac.Installed my retail copy of Windows 8.1 from Windows 7 without any hiccups or hacks. Windows 7 can be installed in trial mode for free and easily by downloading a legal ISO from Digital River. Create a USB installation with Boot Camp Assistant and proceed as normal using the Windows 7 ISO. During Installtion, skip entering a license. After Windows 7 is successfuly installed, boot back into OSX and create just a drivers USB using Boot Camp Assistant. Boot back into Windows, insert your retail Windows 8.1 disc or use your download and let it install. Be prepared to do several "Hold-Option" boots to kick it into windows. Installation probably had 6 reboots.
Digital River ISOs
Windows 7 Home Premium 32Bit:
http://msft.digitalrivercontent.net/win/X17-58996.iso
Windows 7 Home Premium 64Bit:
http://msft.digitalrivercontent.net/win/X17-58997.iso
Windows 7 Professional 32Bit:
http://msft.digitalrivercontent.net/win/X17-59183.iso
Windows 7 Professional 64Bit:
http://msft.digitalrivercontent.net/win/X17-59186.iso
Windows 7 Ultimate 32Bit:
http://msft.digitalrivercontent.net/win/X17-59463.iso
Windows 7 Ultimate 64Bit:
http://msft.digitalrivercontent.net/win/X17-59465.iso
Thanks, and I hope this helps whoever needs it. I always hate when someone finds a fix and never reports back. -
Cannot install Win 8 on a late 2013 iMac using bootcamp on 10.9
I'm trying to install Win 8 on a late 2013 iMac (purchased a couple of months ago)
I have a win 8 pro DVD, but obviously there is no DVD in this iMac. I usally use the DVD drive in my older 2009 iMac for any disk based installs but I can't appear to use it here.
I followed the instructions and downloaded a Win 8 Pro ISO from Microsoft to use with my authentication code, created a bootable USB using bootcamp, created the partition and rebooted. Once I'd entered the code I get to the install location but it says I cannot install on the partition created by bootcamp. Even if I format the partition it says I need a GPT drive but I have MBR, so won't let me install.
I tried several suggestions including creating aprtitions in various other programs and once I even got past that screen, but as soon as it tried to install I got another error saying the MBR was formatted incorrectly and it failed.
I had no issues installing Win 7 via bootcamp on the older iMac, but this one has me stumped. I used to think I knew a bit about computers, but I'm fairly new to Mac related issues as the older iMac has always just worked.
Any help would be greatly appreciated.Hello,
I just installed Windows 8.1 on my Late 2013.
There are just a couple of things I had to do that deviated from the Boot Camp Installation Manual.
1. I downloaded my copy of Windows 8.1 as an ISO image AND as a bootable USB from the Microsoft site.
Not sure why I did that but it came in handy because Bootcamp was taking a very long time to copy the ISO onto the USB stick..
The ISO copying seemed to freeze up, but it's likely that it was just taking a long time, probably 20mins.
So, instead of waiting, I took the contents of the the USB startup stick and simply moved them over to the stick that Bootcamp had formatted for the ISO copy (I cancelled that copy function and deleted any files that had copied but didnt complete).
Once that was done, the machine rebooted from the USB stick and began the normal Windows setup process.
All went very smoothly except that my mouse was not working.
2. To get around the mouse issue, I simply plugged in a MS USB Mouse and it worked immediately.
The Bootcamp manual advised that the way around this was to 'click in upper right corner and search for Bootcamp'. Problem was, it was nowhere to be found.
So, using my MS mouse, I navigated to the 'DESKTOP' icon in Win 8.1 and found File Explorer, which showed my USB stick connected along with Bootcamp and the MS Support File (i.e. All the Apple Drivers).
I began manually clicking on all the driver files until realizing that there IS a Bootcamp executable which will automatically install the drivers for the Nvidia card, keyboard, camera, mouse, etc....
Once that was done, my installation was completed.
The entire process took about an hour, but now that I've done it, it really shouldnt take much more than 45 mins.
I have the late 2013 iMAC, with the GTX780M and 1TB Fusion Drive i5 Quad Core.
For those who are leery about doing this, please note that I'm a PC 'lifer' and this is my very first go-around with doing anything on an Apple product.
It all went much more smoothly than I could have imagined, but if you are not a PC person, you might be a little challenged finding the Bootcamp in File Explorer or doing anything in Win 8.1 to get over these minor hurdles.
Good luck!
I'm looking forward to getting STEAM up and running to see how this thing games! -
Will Late 2013 iMac boot from Snow Leopard External Drive?
Hey gang-
Got a new late-2013 iMac for Christmas (yayyyy!!)
I plan on running Mavericks for day-to-day use, but there are a few old Power PC apps that I occasionally need to run. Does anyone know if the new iMacs will boot from an external drive running Snow Leopard? I have an external Firewire drive with Snow Leopard on it and I'm wondering if the new iMac will boot from it if needed.
Thanks!
DaveThanks gang. No worries- I keep an older Intel MacBook with Snow Leopard on it and I suppose it will do in a pinch.
Cheers!
Dave -
I just bought the new late 2013 iMac. Can I get the new iWork for free?
I just bought a new late 2013 iMac. Can I get the new iWork for free? I updated it to Mavericks also. The Mac App store is showing $19.99 for each iWork component (Pages, Numbers, Keynote). I also bought the previous iWork version, if that matters. Free updates for iPhoto and iMovie seemed to show up with no problems. Maybe these are just glitches that will clear up in a couple of days?
Hi. If you want it to get updated, this should take care of it.
1. Uninstall iWork from your Mac.
2. Do a fresh install of iWork from DVD.
3. Install iWork update from Apple Downloads (direct link here: http://support.apple.com/kb/DL1563)
4. Sign into the Mac App Store, and check for updates. It should now show up as a free update. You may have to give it a few minutes (i.e. 10-15 minutes).
I've been a Windows user for years, so I know all of the tricks by now. I had hoped I would not need this knowledge for a Mac, but oh well...
Good luck. -
More frequent Kernel Panics on late 2013 iMac
For the last couple of weeks I have been experiencing random iMac restarts with the kernel panic message (http://core0.staticworld.net/images/article/2013/02/kernel-panic-pre-ml_300-1000 24407-medium.png). I have not installed anything suspicious, I have verified the HDD, everything is ok, done the hardware test after a restart (the D button) with no issues found and when I go to the Library, Logs there is no kernel panic report nor any other information on the issue. It seems as the aforementioned message just appears, the iMac restarts and comes back to normal without any additional problems/problem information.
I have late 2013 iMac with os 10.10, everything up to date and fabric Ram memory with a lot of free space on the HDD.
I would really appreciate if someone could give me some pointers or let me know what this could be. Thanks a lot!Here it is:
Anonymous UUID: C031B16F-4CEA-99A0-BCFF-4172A022A598
Fri Oct 24 22:52:20 2014
*** Panic Report ***
panic(cpu 2 caller 0xffffff800b41e80a): Kernel trap at 0xffffff7f8d1f80e8, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x0000000166b9b000, CR3: 0x000000024205503a, CR4: 0x00000000001626e0
RAX: 0xffffff801e813c00, RBX: 0xffffff801e813c00, RCX: 0x0000000000000000, RDX: 0x7fffffffffffffff
RSP: 0xffffff8115763cd0, RBP: 0xffffff8115763cf0, RSI: 0xffffff801e813c00, RDI: 0xffffff801e10ba08
R8: 0x00000000000019e4, R9: 0xffffff800fc68148, R10: 0x0000000000000000, R11: 0x000000000000063c
R12: 0x1000000000000000, R13: 0x0000000000000003, R14: 0xffffff801e10ba08, R15: 0xffffff802cd55000
RFL: 0x0000000000010206, RIP: 0xffffff7f8d1f80e8, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000166b9b000, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff810dee5e10 : 0xffffff800b33a811
0xffffff810dee5e90 : 0xffffff800b41e80a
0xffffff810dee6050 : 0xffffff800b43a443
0xffffff810dee6070 : 0xffffff7f8d1f80e8
0xffffff8115763cf0 : 0xffffff7f8d1f99b2
0xffffff8115763d20 : 0xffffff7f8d2041f1
0xffffff8115763d50 : 0xffffff7f8d29f940
0xffffff8115763d80 : 0xffffff7f8d202990
0xffffff8115763db0 : 0xffffff7f8d202a05
0xffffff8115763dd0 : 0xffffff800b8ff2eb
0xffffff8115763df0 : 0xffffff800b3ee455
0xffffff8115763e10 : 0xffffff800b33e91c
0xffffff8115763e40 : 0xffffff800b3235a3
0xffffff8115763e90 : 0xffffff800b333e8d
0xffffff8115763f10 : 0xffffff800b40a142
0xffffff8115763fb0 : 0xffffff800b43ac66
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(156.4)[20DDCE61-E3EC-3CC1-8B79-170CEF2B603 A]@0xffffff7f8d1e3000->0xffffff7f8d24ffff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8bb24000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8bdec000
com.apple.GeForce(10.0)[26D2EC64-4AF8-32C8-BF74-5B1E80772FAA]@0xffffff7f8d25e00 0->0xffffff7f8d2f3fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f8bb24000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f8be33000
dependency: com.apple.nvidia.driver.NVDAResman(10.0.0)[53CC0E05-7382-336C-8239-AE884D6CA71A ]@0xffffff7f8be49000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8bdec000
dependency: com.apple.iokit.IOAcceleratorFamily2(156.4)[20DDCE61-E3EC-3CC1-8B79-170CEF2B603 A]@0xffffff7f8d1e3000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x000000000b000000
Kernel text base: 0xffffff800b200000
__HIB text base: 0xffffff800b100000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)
System uptime in nanoseconds: 29948396975274
last loaded kext at 15673659043007: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8dd7d000, size 69632)
last unloaded kext at 17607432106459: com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0 (addr 0xffffff7f8dd69000, size 81920)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.37
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleMikeyDriver 266.5
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleBacklight 170.4.12
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelHD5000Graphics 10.0.0
com.apple.driver.AppleHV 1
com.apple.driver.AppleLPC 1.7.3
com.apple.GeForce 10.0.0
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleIntelFramebufferAzul 10.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleSDXC 1.6.5
com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
com.apple.driver.AirPort.Brcm4360 900.19.8
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBXHCI 705.4.14
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleBluetoothHIDKeyboard 175.5
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.3.0f10
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOSurface 97
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleThunderboltEDMSink 4.0.2
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMC 3.1.9
com.apple.nvidia.driver.NVDAGK100Hal 10.0.0
com.apple.nvidia.driver.NVDAResman 10.0.0
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.AppleHDAController 266.5
com.apple.iokit.IOHDAFamily 266.5
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.15.124.12.8)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: iMac, Apple Inc., 23.10
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: MT1836
USB Device: USB 2.0 Hub
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
Model: iMac14,2, BootROM IM142.0118.B07, 4 processors, Intel Core i5, 3.2 GHz, 8 GB, SMC 2.15f7
Network Service: Wi-Fi, AirPort, en1
Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB -
Crazy to buy a maxed out late 2013 iMac now?
Was waiting to see if there would be any update but alas, no. Not sure I want to be an early adopter of a retina 27" iMac. Looking at a nearly maxed out non-retina (aka late 2013) 27" iMac. Only about $400 less than similar equipped retina model. Am I crazy or what? Use is just home computing and home video/photo editing. I just looked at retina 27 in store. I can see the difference if I try I don't see point in waiting for next gen chips either.
I just did something similiar. I waited and waited for the Retina iMac to be released before I made my final iMac decision. I was on board for even max'ing out the Retina iMac until I learned it would not support Target Display Mode. I already own a Macbook Pro w/Retina. And while I understand not seeing 5k each and every time, I expected (current technology limitations or not) the Target Display Mode to simply reproduce the same resolution as the Macbook Pro when connected via Thunderbolt.
Once I learned that the Retina iMac did not work as a secondary monitor I made my Late-2013 iMac decision. I understand where you are coming from because I had the same 'fears'.
It kills me to not have the 5k version when it exists, but last year's version (including TDM functionality) fit my day to day needs better.
KC3Dogs -
IBooks Author VERY slow on new, late 2013 iMac
I have an iBook that is about 100mb that I am writing. The book is tediously slow to work on. Moving widgets around takes on inordinate amount of time and sometimes blows up the formatting of the book. On my old Mac Pro Late 2008, I never experienced this.
I am running Mavericks 10.9.1 on a late 2013 iMac 3.5GHz Core i7, 16gb RAM, 500GB SSD.
Has anyone else have this problem or know a solution?
ThanksI'm in the same problem.
iBooks is became unusable.
I have published numerous ibooks, but an old update of iBooks (already with Mountain Lion, don'tv remember when), is became very very slow, with the same Mac.
Now I have update to Mavericks (now 10.9.1) hoping to solve the problem, in vain.
I have a MacBook pro 17" later 2011, 2,5 Ghz, Intel core i7, 16gb ram and i work only with iBooks Author and OpenOffice.
Who can help me?
Thanks
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