Late 2013 Keyboard / Trackpad still unresponsive AFTER EFI 1.3 update

I thought I would start a new thread / discussion since the previous thread here seems to be riddled with "install the update" suggestions and off topic assistance such as battery life questions. I have also logged detailed information regarding this issue on my professional blog here.
Anyway, here is a short, condensed version of my story. I have had two brand new late 2013 Retina MacBook Pro's with the 2.4/16GB/256 configuration. Since the config I chose is a CTO, this problem has been going on since the day the first model arrived (December 10th, 2013). The EFI update was preinstalled on both systems and I can verify that because the boot ROM version is MBP111.0138.B03 (the boot rom prior to the update ended in B00 or B01). I am also an AASP and an ACMT meaning that I am certified and employed with a company that allows me to fix all Apple hardware under warranty. I am well-versed in technology and Apple hardware and I have never seen anything quite like this.
Here is the quick summary of things I have attempted and I have been able to re-recreate the issue:
The system will not mount the root device when I boot via a known good external hard drive running 10.9.1. Verbose mode and Single user mode reports a still waiting for root device error.
The system (rMBP) will not boot from another system (late 2011 MacBook Pro 13") when said system (late 2011 MacBook Pro) pushed into target disk mode via thunderbolt.
My system, rMBP, will boot up with the internal SSD but will not allow the keyboard and track pad to function. The caps lock key will not illuminate. The keyboard and track pad will work OUTSIDE of 10.9.1, however. I have installed a clean internet recovery version of Mavericks over 4 times.
If I put my system, rMBP, into target disk mode and connect to any other computer via thunderbolt and boot it on the other Apple systems, the operating system running on the internal SSD of the rMBP will work just fine -- keyboard and mouse included (again, as a target disk mode thunderbolt connection to another host).
If I use a remote agent to connect to my rMBP such as LogMeIn or vnc, the keyboard and mouse will work just fine from the remote system which leaves me to beleive that this is not a software issue nor is it fully a hardware issue since the keyboard and mouse work outside of mavericks.
I believe we are still dealing with a firmware issue here. It took several tries to create a bootable device for the late 2013 rMBP since NONE of my other up-to-date and verified working external drives will boot but I finally created a bootable USB stick. When I run the system from the USB stick, the keyboard and trackpad will work but if I touch the keyboard and / or trackpad in 5 second intervals, I will receive the following error:
1/4/14 4:44:41.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:45:00.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:45:43.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:49:03.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:50:20.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:51:24.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:52:49.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:53:00.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:53:10.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:55:25.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:56:07.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:57:06.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:58:40.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
1/4/14 4:59:45.000 PM
kernel[0]
The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)
I had actually created a system log query to search for the above. The search string includes "the USB " and any entry after 1/1/2014. The above error should only present itself when waking an Apple system from sleep and instead it happens on every touch after, at least, a 5 second period of non-use.
When I remote into the system using LogMeIn, VNC or even use an application called ShareMouse which shares the keyboard and mouse of my Windows system with any other computer on the network presuming they have ShareMouse also installed, I can use the system as I would expect, without continuous error in the console log. When I check the system information, Bluetooth is completely disabled and the USB hub does not report address information. Since the keyboard, track pad, Bluetooth peripheral and USB ports all sit on the same USB stack / hub this leads me to think there is a firmware / driver failure occurring after Mavericks loads. The only two errors I see when I am using a remote keyboard and mouse via a remote service is as follows:
1/5/14 6:58:16.000 PM kernel[0]: The USB device HubDevice (Port 1 of Hub at 0xfa000000) may have caused a wake by issuing a remote wakeup (2)
1/5/14 6:58:16.000 PM kernel[0]: The USB device Apple Internal Keyboard / Track pad (Port 2 of Hub at 0xfa100000) may have caused a wake by issuing a remote wakeup (3)
Bottom line: Even for those of you who have installed the EFI 1.3 update and have verified that your freezing issues have ceased, for the most part, could you check your console log for the above error. My guess is, you will still see the error repeated there in 5 second intervals if you touch the keyboard, put your hands up for 5 seconds, touch the keyboard and / or track pad again. My concerns is that this is a product line issue since it has occurred on two brand new systems and the log errors appeared on another model on display in an Apple store. (The display model was logged into an Admin account so I took the liberty of checking the console log.)

I'm tired of this message. Bought a Mac 13" retina from bestbuy that was shipped to me on December 24th. The finder took a long time to load 'All My Files' with three to five second delay. My older macbook unibody (late 2009)was instantaneous. My wife's macbook aluminum (2011) also loaded the files instantaneously. Sorry I digressed but while I was trying to research that issue, I was caught up in the console and multiple of these,'The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)' kept showing up whenever I touched the trackpad in intervals of 6-7 seconds.
Called up apple, used screen sharing and after spending an hour was transferred to the second tier tech. The second tier rep troubleshooted and told me it WAS an issue and asked me to go to apple store to run diagnostics and that most likely I'll receive another notebook in exchange since it fell within 14 day period. I told him the internet was filled with this discussion and asked if it was prevalent. He said it was the first time he has come across this issue and most forums on the internet may not be addressing my specific issue. I wasn't convinced and simply returned it at best buy.
The unfortunate thing is I sold my macbook unibody and having owned 2 macbooks for last eight years I caved and ordered another 13". After a week and a half I received it today and guess what, I see the same message filling up my console.
I noted the following,
* Use guest account and you'll never see the message,'The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)'. All admin accounts created will throw that error.
Though off topic I'd like to state what happened with the Finder's 'All my files' issue:
1. Once I upgraded my older macbook unibody to mavericks, the 'All my files' took longer to load as the new macbook pro.
2. I was able to replicate the same slow load times with macbook aluminium(2011) when I upgraded it to mavericks.
Oh, I also showed the slowness to the representatives and all they tried doing was reindex spotlight which did no good.
So much for 1799$ notebook and the "free" OS. Very disappointed.

Similar Messages

  • MacBook Pro Retina 15 late 2013 keyboard/Trackpad freezes

    I have had a problem for at least the last 6 months (possibly ever since I've had it since last November) with keyboard and trackpad freezing, usually when I awake it from sleep and/or plugging in an external display. I have to reboot by plugging in a USB mouse to fix it. Happens about two or three times a week on average.  I did reinstall it from scratch for Yosemite but still have the problem. I originally thought it was software but am now coming round to the view that I have a hardware problem.

    Hi,
    Have you tried an SMC reset? If that does not work maybe you should make an appointment with the Apple Store's Genius Bar.
    Regards.

  • HT5628 Trying to Install Windows 8.1 on my late 2013 21.5" iMac. After I Format the Bootcamp partition, Windows Setup tells me "Windows can't be installed to this disk because it is GPT partitioned."  Huh?

    Trying to Install Windows 8.1 on my late 2013 21.5" iMac. After I Format the Bootcamp partition, Windows Setup tells me "Windows can't be installed to this disk because it is GPT partitioned."  Huh?

    You must use the Windows formatter to format your Windows partition NTFS. Please be sure you select the Windows partition otherwise you might end up formatting your OS X partition NTFS.

  • TS5296 MacBook Pro (Retina, 15-inch, Late 2013): Keyboard and Multi-Touch trackpad unresponsive

    Brand new Macbook PRO Retina 15inch. (1 day old) Running 10.9
    EFI 1.2 installed.
    Keyboard/trackpad hangs when using the left USB.
    The EFI update 1.3 apparently fixes this issue for the 13inch macbook pro.
    I have a 15inch macbook pro. The EFI update 1.2 does not resolve this issue for me.
    Whenever I plug something into the left USB, after the 2nd or 3rd time, the keyboard and trackpad become unresponsive. To get the keyboard/trackpad back again, I must restart the machine.
    This is what the consol says:
    Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
    Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
    Nov 12 11:29:56 leaf kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
    I cannot install the EFI update 1.3 as I get an alert "This software is not supported on your system." I assume because it was made only for the 13inch.
    Is this a hardware or firmware issue? If it's only firmware, why does this issue only affect some users? If it's hardware, should I just return this macbook?

    I can reproduce the behavior at will. I just have to plug in the tablet on the left USB board, reboot the tablet, disconnect the cable and reconnect. At that moment the trackpad and keyboard will both freeze.
    This is the complete sequence of console logs I have
    20/11/13 22:58:38,000 kernel[0]: considerRebuildOfPrelinkedKernel prebuild rebuild has expired
    20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=544[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=550[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 22:58:38,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=551[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 22:58:38,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
    20/11/13 22:58:38,915 hidd[71]: MultitouchHID: device bootloaded
    20/11/13 22:58:40,401 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
    20/11/13 22:58:40,957 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.56 seconds (server forcibly re-enabled them after 1.00 seconds)
    20/11/13 22:58:52,000 kernel[0]: **** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0xb400 ****
    20/11/13 22:58:58,187 sandboxd[556]: ([177]) mds_stores(177) deny file-read-data /private/var/root/Library/Preferences/.GlobalPreferences.plist
    20/11/13 22:58:58,393 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e3] flags: 0x8 binding: FileInfoBinding [0x2ed] - extension: jpg, UTI: public.jpeg, fileType: ????.
    20/11/13 22:58:58,394 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: jpg, UTI: public.jpeg, fileType: ???? request size:128 scale: 1
    20/11/13 22:58:58,454 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e5] flags: 0x8 binding: FileInfoBinding [0x345] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF .
    20/11/13 22:58:58,455 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: pdf, UTI: com.adobe.pdf, fileType: PDF  request size:128 scale: 1
    20/11/13 22:58:58,457 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e7] flags: 0x8 binding: FileInfoBinding [0x2ef] - extension: txt, UTI: public.plain-text, fileType: ????.
    20/11/13 22:58:58,457 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: txt, UTI: public.plain-text, fileType: ???? request size:128 scale: 1
    20/11/13 22:58:58,518 com.apple.IconServicesAgent[303]: main Failed to composit image for binding VariantBinding [0x1e9] flags: 0x8 binding: FileInfoBinding [0x347] - extension: pdf, UTI: com.adobe.pdf, fileType: ????.
    20/11/13 22:58:58,519 quicklookd[558]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x803] flags: 0x8 binding: FileInfoBinding [0x703] - extension: pdf, UTI: com.adobe.pdf, fileType: ???? request size:128 scale: 1
    20/11/13 22:59:06,399 Console[561]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
    20/11/13 22:59:53,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 22:59:54,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
    20/11/13 22:59:54,099 hidd[71]: MultitouchHID: device bootloaded
    20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 23:00:06,000 kernel[0]: AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
    20/11/13 23:00:06,659 hidd[71]: MultitouchHID: device bootloaded
    20/11/13 23:00:32,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 23:00:45,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=575[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=581[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 23:00:46,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=582[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 23:00:46,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=588[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=594[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 23:01:33,000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=595[ksadmin] final status 0x0, allow (remove VALID)ing page
    20/11/13 23:01:33,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 23:01:34,000 kernel[0]: AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    20/11/13 23:01:38,604 WindowServer[105]: disable_update_timeout: UI updates were forcibly disabled by application "Trasferimento file Android" for over 1.00 seconds. Server has re-enabled them.
    20/11/13 23:01:39,393 WindowServer[105]: common_reenable_update: UI updates were finally reenabled by application "Trasferimento file Android" after 1.79 seconds (server forcibly re-enabled them after 1.00 seconds)
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe0004051 - retrying
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest for reportID 0xac returned with result 0xe000404f - retrying
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDriver::_deviceSetReport - DeviceRequest returned error 0xe000404f (interface 1, reportID 0xac, payload 2
    20/11/13 23:01:48,000 kernel[0]: AppleUSBMultitouchDebug: _deviceSetReport returned an error in configureDataMode
    Disconnecting the tablet doesn't resolve the issue. A reboot does. I still have to try if the workaround posted by Apple for the MBP-13 Late 2013 (close the lid and reopen after a few minutes) would work here too.

  • Keyboard and trackpad temporarily unresponsive after mac is woken from sleep or battery runs out

    I am having problems after my battery runs out completely or when I open my macbook  a day later with the battery charged. If my battery runs out, after I plug it in and turn it on, the first thing that appears is the login page and there is a dark grey background instead of my normal blurred background, and the user picture is shifted to the right. After I enter my password a small white bar at the bottom loads and my normal login page loads, but this time my keyboard and trackpad are unresponsive. I have to wait for the display to go to sleep, close my macbook and then open it for my keyboard and trackpad to work. Sometimes I have to repeat this process more than once. The same thing happens when I wake up my computer with full battery after a nights sleep, and instead of being able to wake it up just by opening the lid I have to turn it on with the power button. Please help I know this isn't normal behavior. I have already reset the SMC and PRAM with no success and this problem was there before and after I upgraded from Mavericks to Yosemite.
    Thanks

    I'm having same issue with my PB as Scott. Much appriciated if someone could help.
    15" PB G4 (Dec. 2005)   Mac OS X (10.4.5)  

  • Keyboard & trackpad not recognized after sleep

    I have a brand new 2012 iMac with a frustrating problem, neither the keyboard or the trackpad is recognized after the machine has gone to sleep.
    Once I unplug the keyboard and replug it in, it is fine.
    Once I turn the trackpad on and off it is fine.
    I can wake up the computer using the power button on the computer (but I still have to 'reconnect' the keyboard and mouse).
    I've tried other keyboards. I've reset the SMC controller. I've reset PRAM.
    Ideas.
    Brand new system too...  nothing funky installed.

    Thanks for the note. I neglected to mention that I had already tried that download. I received the "This update is not intended for this computer and will not be installed" message. Didn't see where I could do anything with it further.
    I also had the issue of my wireless/bluetooth trackpad not being recognized by the mac side when I re-booted. I've re-installed it but obviously don't want to deal with that every time I re-boot.

  • Macbook Pro Retina 15 late 2013 won't turn on after being sleep

    I've been having the an issue with my macbook pro retina 15 late 2013 that I bought 2 weeks ago. After a long time of being slept when I try to turn it on, it won't. I press the power button several times and nothing happens, after a long time of trying then it turns on. and I get the message that the machine turn off because of an error but nothing else. I think that's not ok for such an expensive laptop. I had the first version of the macbook pro retina display and never had an issue like this even though I install a lot of apps from app store and third party apps also. I was running parallels with 3 microsoft windows os and never had an issue like this. In this case I haven't installed anything on my new macbook pro besides parallels and the windows seven os. So I don't know if I should take it to the apple store maybe they could change it for another one I don't know.
    Does anyone have the same problem?
    sorry for my english

    Well I have this problem too, do you get a message saying 'an error has occured please press a button to restart' or something similar when you just brosing the internet or watching a movie.
    P.S I use safari and QT.

  • Keyboard and Mouse unresponsive after waking up from sleep mode....

    This morning my trackpad and keyboard no longer work at all. I also had a mighty mouse hooked up via bluetooth and that no longer works (the bluetooth symbol doesn't even show up.) I tried hooking up an external keyboard (i don't have a usb mouse to try though) and that didn't work either. I tried repairing permissions and that didn't help. I also did some googling and saw that people who had the same problem thought it was the ribbon cable under the battery. however when i start it up with the leopard restore disc, the trackpad works. any ideas on how to fix this?

    I had the same issue with my previous-gen MBP. I had to send it in several times to have the keyboard/trackpad replaced, which helped, though did not solve the problem.
    Check that you have the "Built-In Keyboard Firmware Update" and the "MacBook Pro EFI Firmware Update", these items can be found in Applications > Utilities. Please note that I have since then upgraded to a new MBP, and as such, I am only telling you where I find those files on my MBP. I don't recall which of the two files I had installed to temporarily repair the issue, though I am pretty sure both apply to this situation.
    Here is the link to the download for the Firmware Update. Make sure they apply to your MBP before installing. The Built-In update should have been applied if you use software update from your preferences pane.
    http://support.apple.com/downloads/MacBookPro_EFI_Firmware_Update_16
    I hope this helps... again, I cannot be sure about this, as I no longer own the previous-gen MBP and I was never able to resolve the issue completely. good luck.

  • Keyboard is randomly unresponsive after latest Mavericks update. How to fix this?

    My keyboard is randomly unresponsive for a minute or two after the latest update. This happens a few times a day. Does anybody else experience this problem?
    I'm on a 2011 Macbook Air, using Mavericks.

    When you have the problem, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • Mac Book fails to boot properly after EFI Firmware 27 update

    hi
    I have a strange boot issue having (tried) to install EFI 2.7 update.
    When I restart the laptop, it 'chimes', displays a grey screen ... then chimes, displays a grey screen , ... for ever
    I hit the bower (off) button for 5 secs or thereabouts, and restart ... same thing
    I do this 4 times and finally it reboots.
    But the EFI update still appears as needing to be installed (software update tells me it is not installed).  Update history shows however that it IS installed.
    I can go through this process any number of times ...  I now have Software Update history showing quite a few installs opf the EFI 2.7 update.
    If I just do a restart WITHOUT installing, I also go through the same fail to restart / fail to start / ... / eventually restart sequence.
    So it seems now that the laptop will only start after 4 failed restarts and finally it starts ...
    After starting it all appears to be perfectly fine.
    Nothing strange in the console logs that I can see.  The failed reboots don't seem to register in the console logs - I suspect that the failure to restart is pretty early on in the boot sequence, well before it tries to load any semblance of the OSX kernel.  It is almost as if it is trying to boot from someplace other than the disk ... until eventually it gives up and tries the disk.  (I have tried booting with and without network cable - no difference)  I don't know enough about mac bootup sequences to know if there is some config/setting that is screwed up causing this odd behaviour.  I sirt of feel it must be setup/software related, but could be wrong.
    Odd.
    Any ideas?
    - chris

    I have a MC721LL/A early 2011 15.4" MacBook Pro i7. After I installed this firmware update my Mail would not load saying the version I was trying to start was not compatible with the OSX version (not sure whether this was an OSX update issue which I think I did at the same time). But the biggest problem I have is that I cannot boot my machine. It boots to the Apple logo and then emits 3 beeps repeatedly. I am on vacation in Osaka, Japan and the Apple Store here told me after running some analytics that the logic board is not seeing the RAM. After reseating the RAM multiple times (both original and replacement DIMMS), it still won't boot. The Genius Bar guy said very nicely that it is out of warranty and needs a new logic board, costing over $500 and taking a week at the factory. He recommended spending the money on a new MacBook instead. Since my machine is 15 months old, I am not very happy about this. The machine was absolutely fine before the firmware upgrade. I will wait till I get back to the US and get a second opinion from my local Apple Store. I can't accept that a 15 month old MacBook Pro very lightly used can develop such a catastrophic failure.

  • Trackpad not working after 10.8.4 update

    Macbook Pro with Retina Display late 2012. Trackpad clicking function stopped working after 10.8.4 update. Any advice? I've tried zapping the pram, resetting the smc. Nothing helps.

    Apple store genius bar appointment is the best option for a positive resolution.
    Ciao.

  • Connection to my AEBS (802.11n) stops after EFI 1.3 update

    I just updated my 20" iMac to EFI 1.3 this evening. Upon reboot and login I found that connection to my Airport Extreme Base Station (802.11n) stops completely. As a matter of fact all the wireless basestations in my vicinity are no longer visible to me from my iMac. Before upgrading I've had few, if any, problems with my 20" iMac connecting to the Airport.
    The only way I could see the basestation was by attaching an Ethernet cable from the iMac to the base station.
    My AEBS is at the fireware revision of 7.3.1, my iMac is running 10.5.2, and the EFI has been updated to 1.3.
    Anyone else had problems after upgrading to EFI 1.3?
    Bob

    Additional information as I have had two kernel panics trying to connect to my AEBSn. Connecting to the AEBSn via an Ethernet cable does work, just not wireless.
    Wed Apr 9 08:08:27 2008
    panic(cpu 1 caller 0x0039A8F1): "m_free: freeing an already freed mbuf"@/SourceCache/xnu/xnu-1228.4.31/bsd/kern/uipc_mbuf.c:3574
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x2e7d3d58 : 0x12b0f7 (0x4581f4 0x2e7d3d8c 0x133230 0x0)
    0x2e7d3da8 : 0x39a8f1 (0x48fb60 0x0 0x0 0x20)
    0x2e7d3e28 : 0x93f124 (0x302ef400 0x302ef400 0x0 0x302d88e0)
    0x2e7d3e68 : 0x925800 (0x3ffa800 0x302ef400 0x403c800 0x41e94e)
    0x2e7d3e88 : 0x5de186 (0x403c800 0x302ef400 0x0 0x41f18d)
    0x2e7d3eb8 : 0x42004a (0x4041d80 0x4041d80 0x40336f0 0x2e7d3f3c)
    0x2e7d3ee8 : 0x5de22b (0x40397c0 0x5de13a 0x4041d80 0x40336f0)
    0x2e7d3f18 : 0x5de4c4 (0x4041d80 0x40336f0 0x2e7d3f3c 0x4033871)
    0x2e7d3f58 : 0x5de5d2 (0x4041d80 0x23ac6252 0x2e7d3f78 0x1a236f)
    0x2e7d3f78 : 0x13ea4a (0x4041d80 0x0 0x0 0x0)
    0x2e7d3fc8 : 0x19eadc (0x0 0x0 0x1a20b5 0x4877b58)
    Backtrace terminated-invalid frame pointer 0
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AirPortBrcm43xx(312.46.51)@0x93c000->0xa60fff
    dependency: com.apple.iokit.IO80211Family(211.1)@0x91d000
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5bf000
    dependency: com.apple.iokit.IONetworkingFamily(1.6.0)@0x5cf000
    com.apple.iokit.IO80211Family(211.1)@0x91d000->0x93bfff
    dependency: com.apple.iokit.IONetworkingFamily(1.6.0)@0x5cf000
    com.apple.iokit.IONetworkingFamily(1.6.0)@0x5cf000->0x5e4fff
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    9C7010
    Kernel version:
    Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
    System model name: iMac7,1 (Mac-F4238CC8)
    System Configuration
    Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB
    Graphics: kHW_ATIr600M76Item, ATI,RadeonHD2600, spdisplayspciedevice, 256 MB
    Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (4.170.46.5)
    Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Network Service: Parallels Host-Guest, Ethernet, en2
    Network Service: Parallels NAT, Ethernet, en3
    Serial ATA Device: WDC WD3200AAJS-40RYA0, 298.09 GB
    Parallel ATA Device: PIONEER DVD-RW DVR-K06A
    USB Device: Keyboard Hub, Apple, Inc., high_speed, 500 mA
    USB Device: Apple Optical USB Mouse, Primax Electronics, low_speed, 100 mA
    USB Device: Apple Keyboard, Apple, Inc, low_speed, 100 mA
    USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
    Second Crash
    Wed Apr 9 11:53:19 2008
    panic(cpu 0 caller 0x0039A8F1): "m_free: freeing an already freed mbuf"@/SourceCache/xnu/xnu-1228.4.31/bsd/kern/uipc_mbuf.c:3574
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x345cfd58 : 0x12b0f7 (0x4581f4 0x345cfd8c 0x133230 0x0)
    0x345cfda8 : 0x39a8f1 (0x48fb60 0x0 0x0 0x20)
    0x345cfe28 : 0x93f124 (0x302dfb00 0x302dfb00 0x0 0x3028b0e0)
    0x345cfe68 : 0x925800 (0x3fe3000 0x302dfb00 0x4095a00 0x41e94e)
    0x345cfe88 : 0x5de186 (0x4095a00 0x302dfb00 0x0 0x41f18d)
    0x345cfeb8 : 0x42004a (0x4093000 0x4093000 0x3ff9330 0x345cff3c)
    0x345cfee8 : 0x5de22b (0x4088800 0x5de13a 0x4093000 0x3ff9330)
    0x345cff18 : 0x5de4c4 (0x4093000 0x3ff9330 0x345cff3c 0x3ff9633)
    0x345cff58 : 0x5de5d2 (0x4093000 0x23ac6252 0x345cff78 0x1a236f)
    0x345cff78 : 0x13ea4a (0x4093000 0x0 0x0 0x0)
    0x345cffc8 : 0x19eadc (0x0 0x0 0x1a20b5 0x49c12e8)
    Backtrace terminated-invalid frame pointer 0
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.driver.AirPortBrcm43xx(312.46.51)@0x93c000->0xa60fff
    dependency: com.apple.iokit.IO80211Family(211.1)@0x91d000
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5bf000
    dependency: com.apple.iokit.IONetworkingFamily(1.6.0)@0x5cf000
    com.apple.iokit.IO80211Family(211.1)@0x91d000->0x93bfff
    dependency: com.apple.iokit.IONetworkingFamily(1.6.0)@0x5cf000
    com.apple.iokit.IONetworkingFamily(1.6.0)@0x5cf000->0x5e4fff
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    9C7010
    Kernel version:
    Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
    System model name: iMac7,1 (Mac-F4238CC8)

  • Upper part screen darkens after EFI 1.1 update

    After the EFI 1.1 update I am experiencing some problems with the screen of my iMac core duo 20". In OSX, after my mac turns back on from sleep-mode, after a few seconds the upper part of my screen darkens. It looks like the backlite panel dims slightly on the upper part.
    The strange thing is it doesn't happen when I boot in Windows XP with bootcamp. I thought I was experiencing hardware problems. But this can't be the case because it works fine in XP... Anyone

    Nope, didn't work.
    Strange thing is: I've worked on my machine the whole day without any problem. But... when my iMac goes to sleep and wakes up, the problem appears in a few seconds. The whole screen darkens a few tints, and the upper part of the screen darkens a bit more.
    If anyone knows a way to undo the 1.1 update. I can't find the 1.0 version anywhere on the apple site...

  • Keyboard and trackpad (mouse) unresponsive after waking up

    Every once in a while, when I leave my PowerBook sleeping for a while, the battery inevitably drains to the point where it puts itself into the deep sleep (saving all info to the disk). When waking from this deep sleep, my keyboard and trackpad are totally unresponsive. I cannot do anything. However, when i hit the power button it gives me the "sleep/restart/shutdown" window. Only thing i can do is shut down. Any suggestions?

    I'm having same issue with my PB as Scott. Much appriciated if someone could help.
    15" PB G4 (Dec. 2005)   Mac OS X (10.4.5)  

  • Bluetooth keyboard, mouse and trackpad not responding after 10.8.5 update

    I updated to 10.8.5 on my iMac this morning.  The update has killed my trackpad, mouse and (presumably) keyboard as well.
    OS X will boot to the log on screen but the mouse pointer is stuck in the top left of the screen.  Trying keyboard, mouse or trackpad obtains no results.  Switching the bluetooth devices off and on, will obtain a connection lost and connected on the screen but still the pointer will not respond.
    I have tried hard booting to computer twice now and it has not resolved this.  As of right now I am totally unable to use my iMac due to the software update as I have no wired keyboards or mice.
    Help!

    Maybe they will work in the Safe Mode.Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application uninstaller. For each disable/delete, you will need to restart if you don't do them all at once.
    Safe Mode
    Safe Mode - About

Maybe you are looking for

  • Can I use my time capsule with a bad hard drive as a wireless router if I remove the hard drive?

    I have a 500 GB time capsule with a failed HD (i've repalced the whole machine with a new time capsule).  I cannot get past the start up when I plug it in and the light glows a solid amber.  If I remove the hard drive can I use it as just a wireless

  • Why is mail not working with gmail?

    And not for nothin', it doesn't seem to be working at all as it used to. Nearly every morning I come down and see the message that Mail has crashed... again. I am beginning to really, really regret installing Mavericks and wish I could go back... but

  • Parse CCM 2012 log for successful TriggerSchedule

    Hi All, I'm looking for a method to parse the CCM 2012 R2's UpdatesDeployment.log for: The string Message Received The datestamp of item 1 My powershell script kicks off the TriggerSchedule for the Software Deployment Evaluation scan and I am looking

  • How do I solve signal problems with my 4s?

    Help, I keep losing signal on the middle of calls with my iPhone 4s. I thought apple were supposed to have resolved this issue with the new attenna set up. Never experienced this problem in my area with current carrier on any other phone

  • My iphone wont charge and my PC can't see it.

    My iphone wont charge and my PC can't see it. can anybody help.  At first a yellow warning triangle appeared saying this device is not compatible with charging. but that does not show now.