Latency and Intermittent connection since 24th of July.

There is a large tree branch leaning on the cable wire in the back rinning from the main box to the pole. The wire looks intertwined in smaller branches and a larger branch leaning heavily on it making like a v effect.  This would cause noise frequency and an intermmittent connection according to what I read online. Accordingly any weight on a cable wire would cause for an signal interference. The area was affected by several outages in the last 2 weeks, which appeared to be resolved, one which was a lightning strike on one of the Nodes. I believe there still be something wrong because others in the area are getting intermittency and weak signals at certain times and not others.  Since I use the internet for work purposes I need the connection to provide over 100mbps of download at least 99 percent of the time. This is what I am paying for. I am getting 30 at times and 100 at others causing it to be difficult to do my job.  I have had the service checked several times and they keep reporting yellow signal of high noise frequency comming to the co-axle from somewhere. There were not able to pin point it, but the large tree branch may be the issue.  After speaking to several reps. over the last 2 weeks and reporting the need to free the drop wire from the tree branch at least a dozen times to reps in technical support, I found out yesterday that there is no NOTES taken anywhere on the account reporting a tree branch issue. This convinced me that comcast is falsifying/modifying the support call notes for some reason. In fact since the 29th of July when a technician took pictures of the issue and allegedly reported this to maintenance, NOTHING has been done about the tree branch or the latency and intermittent connection I still have.  I also had a major CREEPY experience with the technician that came out here that day.  I now have an appointment for Monday which was rescheduled again from Thursday without notice and I waited hour on Thursday for someone to show up, but no one did and they rescheduled it until Monday without an explanation. Supervisor said it might be because they needed a bigger team to come out on Monday. If this is not taken care of on Monday Corporate will be hearing more of me. 

Dear Complaining,
I am so sorry for the delay! I have sent you a private message so that we can discuss your service concerns more freely.
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