Latency and Packet Loss Issues

About a week ago, my internet began to have high latency (stable at around 250), and a small amount of packet loss. Since then, the latency has died down, going back to normal but every minute or so jumping back up to about 250 +/- 250 for about 30 seconds before going back down. The packet loss came about occasionally, and only around 1-2%, but earlier today was at about 10% and wouldn't drop.
From what I can tell, all of the issues appear randomly with nothing making them appear. Nothing has changed since before this started, it just came out of the blue.
I use a wireless connection as an ethernet cable won't reach to my PC.
Here are some ADSL stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:27:29
Downstream:
12.05 Mbps
Upstream:
1.047 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.1 dB / 6.6 dB
Line attenuation (Down/Up):
33.0 dB / 19.0 dB
Output power (Down/Up):
20.4 dBm / 12.8 dBm
FEC Events (Down/Up):
0 / 51170
CRC Events (Down/Up):
3877 / 63769
All help would be appreciated and any information needed, i can supply. 
Thanks.
Edit: Also, here is a Netalzyr test if that shows anything!
http://n2.netalyzr.icsi.berkeley.edu/restore/id=43ca208a-9404-ae6b5d67-4e6f-4678-9c9f/rd#

I did a quiet line test earlier, with a cordless phone. There was a humming which i think was just normal, but about 30 seconds in there was a crackle which lasted about half a second. I kept it on for about 2 minutes before turning it off.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:03:32
Downstream:
12.05 Mbps
Upstream:
1.047 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.9 dB / 6.4 dB
Line attenuation (Down/Up):
33.0 dB / 19.0 dB
Output power (Down/Up):
20.4 dBm / 12.8 dBm
FEC Events (Down/Up):
0 / 51170
CRC Events (Down/Up):
10528 / 63798
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2113 / 399492
Error Seconds (Local/Remote):
2781 / 8577
Also here is another one of the ADSL stats at 1 hour connection time.

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    I've shown them test after test after test and the all come back pretty much the same... The thing is its been perfect for years and suddenly this and its like tech support wants to sweep it under the rug or something.  I've had it suggested to me the packet loss and high pings when I'm not getting the packet loss is due to my pool being over populated.  Like I'm ow getting ping averages of 250-300 instead of 30-40s, again when its not all timing out.
    I've posted over on the dslreports forums asking about this as well as in the Verizon specific forums to the techs all with 0 replies from anything and was told to come here and see if anyone would be able to help.
    I really not bother with the hassle of switching isps as ive been a loyal Verizon dsl customer for well over 5 years but at this point just knowing how bad tech support is alone might make me want to.
    Can anyone offer any insight on what else to do or help on this possibly?
    Thanks.
    Test Loss Min
    Latency Avg
    Latency Max
    Latency Pass
    Fail Simple ping loss check
    10secs of 40byte packets 2 per second 5% loss 137ms 141ms 148ms
    warn low bandwidth stream
    10secs of 56k/bit ping stream 512byte packets 6% loss 142ms 147ms 154ms
    warn medium bandwidth stream
    10secs of 128k/bit ping stream 512byte packets 2% loss 140ms 147ms 173ms
    pass your first hop ping
    stream of 40byte pings to 130.81.44.101 4% loss 118ms You are 19ms
    to your first hop
    pass Ping plot:
    Ping plot:
    From East Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 ae-2.bb-b.slr.lxa.us.oneandone.net 0% 60 60 0.46 2.29 59.98 1 te-2-1.bb-b.ms.mkc.us.oneandone.net 0% 60 60 0.92 1.89 36.10 2 64.209.105.233 0% 60 60 13.97 41.38 948.69 3 0.xe-8-2-0.BR3.CHI13.ALTER.NET 0% 60 60 26.13 30.80 80.28 4 0.ae3.CHI01-BB-RTR1.verizon-gni.NET 0% 60 60 26.49 27.84 88.62 5 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 54.25 55.01 56.32 6 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 0% 60 60 116.80 121.05 130.35 7 pool-71-171-24-94.nwrknj.east.verizon.net 14% 52 60 142.49 147.61 169.10 (fail) From West Coast - USA to YOU Hop Host LOSS Rcv Sent Best Avg Worst 0 unknown.Level3.net 2% 59 60 0.64 16.67 150.86 1 ae-4-99.edge1.SanJose3.Level3.net 4% 58 60 1.15 5.12 59.35 2 4.68.63.146 0% 60 60 1.25 3.31 55.27 3 0.ae3.XL3.SJC7.ALTER.NET 0% 60 60 1.25 1.68 9.80 4 0.ge-6-3-0.XT1.DCA6.ALTER.NET 0% 60 60 75.58 77.85 108.89 5 0.so-4-0-0.RES-BB-RTR1.verizon-gni.net 0% 60 60 75.52 80.78 136.25 6 P15-3.RONKVA-LCR-01.verizon-gni.net 0% 60 60 90.25 91.97 94.08 7 P0-0.RONKVA-RONKVALK-ERXG02.verizon-gni.net 2% 59 60 154.03 159.68 164.42 8 pool-71-171-24-94.nwrknj.east.verizon.net 4% 58 60 175.74 183.27 187.00 (fail)

  • High Packet Loss, High Ping and Slow Connection Ov...

    Hi There,
    I have been a customer with the BT unlimited broadband package for a little under two years and up until recently have had no real issues with the service. This was until around 3/4 weeks ago I noticed that the internet was very slow and certain online games or applications like Netflix would lose all of its quality or stop completely. At first I thought nothing of it and simply reset my BT Home hub router, and sure enough everything was back to normal. However after around 2-3 hours of moderate use (gaming online or watching Netflix) the problem surfaced again.
    Now I am lucky if I can get the entire way through a 40 minute TV episode before the quality drops and/or the service requires buffering. I have already contacted BT via the helpline and the service lady ran through the obligatory steps (turn off, wait 5 minutes, reset the home hub etc.) but she failed to understand that although rebooting the home hub does alleviate the problem initially, the symptoms of a slow connection, high packet loss and high ping always return within an hour.
    Four the last couple of weeks I have been trying to investigate the problem myself and I have done the following things:
    Tested the line using the master socket (no difference)
    Opened the ports on my firewall within the home hub (no difference)
    Directly wired in the computer instead of relying on the wifi (no difference)
    Tested for interference from neighbours wifi using inSSIDider office (it wasn’t, operating on different channels)
    Switched every device that requires internet off apart from the PC (no difference)
    So with all that in mind I am fairly confident that it is nothing within my house that has caused a significant reduction in internet quality.
    Now I have tried my best to display the problem I am having by recording the connection quality for the last 24 hours. The table below represents the condition and quality of the connection after leaving it a period of time without resetting:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 21:52:14
    Downstream:
    12.96 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.7 dB / 5.4 dB
    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    987297 / 12745
    CRC Events (Down/Up):
    254 / 15268
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    2437 / 252630
    Error Seconds (Local/Remote):
    189 / 36430
    And here is a result of the ping and packet loss during this time:
    Now I immediately reset the home hub after running that test and ran the test again. These are the results I a achieved within 2 minutes of internet connectivity:
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:01:05
    Downstream:
    13.77 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.4 dB / 5.6 dB
    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    159 / 12746
    CRC Events (Down/Up):
    1 / 15573
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    0 / 252639
    Error Seconds (Local/Remote):
    1 / 36438
    Even within the time it has taken to compose this page my internet quality has nose-dived from the previous result above to the following: 
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:52:31
    Downstream:
    13.77 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.1 dB / 5.4 dB
    Line attenuation (Down/Up):
    29.4 dB / 16.4 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    14544 / 12749
    CRC Events (Down/Up):
    14 / 15584
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    72 / 252647
    Error Seconds (Local/Remote):
    10 / 36449
    What is causing this poor quality in connection and what can be done to rectify the problem?
    Thank you for your response in advanced.
    Regards,
    Richard.

    Thank you for you quick reply, I have just moved my hub to the master socket again and re-run the test and I seem to be getting the same results.
    ADSL Line Status
    Connection Information
    Line state:
    Connected
    Connection time:
    0 days, 00:17:47
    Downstream:
    12.96 Mbps
    Upstream:
    910 Kbps
    ADSL Settings
    VPI/VCI:
    0/38
    Type:
    PPPoA
    Modulation:
    G.992.5 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    6.0 dB / 5.2 dB
    Line attenuation (Down/Up):
    28.7 dB / 15.9 dB
    Output power (Down/Up):
    20.4 dBm / 12.6 dBm
    FEC Events (Down/Up):
    26417 / 5
    CRC Events (Down/Up):
    1 / 303
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    HEC Events (Down/Up):
    31 / 11
    Error Seconds (Local/Remote):
    10 / 36522
    I have also checked if the bell wire was attached and it is not. My socket is of the new type with the inclusion of an inductor on the faceplate. My ADSL filters and modem cable already have the middle connecting pins removed so I don’t think it is a wiring problem, at least in my apartment anyway. I have also searched for problems with the exchange and they are showing green for my area. (Liverpool Central)
    I have just rang the quiet line and I do not appear to have any noise on the line. However, all I have is a cordless phone and I know that is not ideal for determining noise due to the radio frequency interfering with the phone speaker.
    Again thank you for you time on this issue.
    Regards,
    Richard

  • Traceroute timeouts and lots of packet loss when a...

    I host various site via the above, and since late last night and today, I am having connection timeout issues on all of them (but sites like bbc, bt etc are fine). I contacted them and performed a traceroute to my default site southee.co.uk which timed out. Below are the results:
    traceroute to southee.co.uk (37.61.236.12), 64 hops max, 52 byte packets
    1 bthomehub (192.168.1.254) 2.733 ms 2.414 ms 2.415 ms
    2 esr5.manchester5.broadband.bt.net (217.47.67.144) 72.412 ms 29.705 ms 131.735 ms
    3 217.47.67.13 (217.47.67.13) 31.390 ms 29.680 ms 103.936 ms
    4 213.1.69.226 (213.1.69.226) 41.172 ms 32.700 ms 129.323 ms
    5 31.55.165.103 (31.55.165.103) 30.791 ms 31.639 ms 130.306 ms
    6 213.120.162.69 (213.120.162.69) 31.248 ms 59.138 ms 30.657 ms
    7 31.55.165.109 (31.55.165.109) 32.159 ms 31.507 ms 31.513 ms
    8 acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228) 31.499 ms 31.325 ms
    acc2-10gige-0-2-0.mr.21cn-ipp.bt.net (109.159.250.194) 31.197 ms
    9 core2-te0-12-0-1.ealing.ukcore.bt.net (109.159.250.147) 41.744 ms
    core2-te0-13-0-0.ealing.ukcore.bt.net (109.159.250.139) 41.346 ms
    core2-te0-5-0-1.ealing.ukcore.bt.net (109.159.250.145) 41.744 ms
    10 peer1-xe3-3-1.telehouse.ukcore.bt.net (109.159.254.211) 39.527 ms
    peer1-xe10-0-0.telehouse.ukcore.bt.net (109.159.254.122) 38.791 ms 38.910 ms
    11 te2-3.sov-edge1.uk.timico.net (195.66.224.111) 54.032 ms 37.941 ms 38.642 ms
    12 78-25-201-30.static.dsl.as8607.net (78.25.201.30) 45.830 ms 46.413 ms 42.448 ms
    13 * * *
     They then performed a traceroute from the server and got the following, again with timeouts and packet loss. See below:
    1. 37.61.236.1 0.0% 10 0.5 0.7 0.4 2.9 0.8
    2. ae0-2061.ndc-core1.uk.timico 0.0% 10 0.3 0.3 0.2 0.5 0.1
    3. te2-3.sov-edge1.uk.timico.ne 0.0% 10 10.5 9.7 4.2 30.2 8.7
    4. linx1.ukcore.bt.net 0.0% 10 4.1 4.3 4.1 5.9 0.6
    5. host213-121-193-153.ukcore.b 0.0% 10 5.5 8.0 4.9 12.7 2.3
    6. acc2-10GigE-4-3-1.mr.21cn-ip 0.0% 10 11.4 11.4 11.4 11.6 0.1
    7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
    8. 31.55.165.108 0.0% 10 12.1 12.1 11.8 12.4 0.2
    9. 213.120.162.68 0.0% 10 12.0 12.1 12.0 12.3 0.1
    10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
     I've just spent a fustrating 15 minutes with Bt Support chat who just seemed want to pass me on to the BT Business team, so I thought I'd post here, for a more informed response.

    Hi Jane, Thanks for the reply. I have now purchased an AEBS(n) to try to overcome this problem. The Apple site says it is compatible with all versions of Airport card so I thought it would solve the problem. My new problem is to be found here: http://discussions.apple.com/thread.jspa?threadID=1087292&tstart=0
    However to answer your questions, The OS is 10.4.10 and I have run every updater I can find for all Macs concerned. hope this helps.

  • Packet Loss on Xen and Coherence

    We are currently experiencing packet loss issues with Coherence 3.4.2 during the datagram test.
    Packet loss statistics are as follows:
    Rx from publisher: /10.96.67.169:9999
    elapsed: 149384ms
    packet size: 1468
    throughput: 66 MB/sec
    46889 packets/sec
    received: 7004519 of 8252377
    missing: 1247858
    success rate: 0.848788
    out of order: 0
    avg offset: 0
    gaps: 535018
    avg gap size: 2
    avg gap time: 0ms
    avg ack time: -1.0E-6ms; acks 0
    The Coherence implementation is running on a Xen VM.
    We see this happen for both Fully Virtual and Paravirtualized Guests.
    This problem does not happen on physical hardware.
    Here is the general sequence that we tried:
    1. After finding the problem on coherence, we tried to simulate similar results on 2 HVM xen systems and we did not find the problem there.
            a. These boxes were HVM guests.
            b. Were running kernel 2.6.18-164 and redhat 5.4
            c. These guests were running on Dom-0 kernel of 2.6.18-164.2.1el5xen
    2. We had 2 para virt machines on the same Dom-0 as above but they were redhat 5.2 so we ran the same test there and still we were running into problem.
    3. We upgraded the para virt machines to redhat 5.4 with latest patch rev and still problem was present.
    4. after this research found out that we need to disabled module ipv6 and that seems to fix the problem. After disabling IPv6 module ran some more tests between pl1rap704-beta and pl1rap706-beta. Results were performance improved but still packet loss.
    5. We converted 2 para virt guests to HVM guests (pl1rap704-beta and pl1rap705-beta) and ran the tests it was still having problem.
    6. Upgrade pl1rap704-beta and pl1rap705-beta to redhat release 5.4 and latest kernel rev and see if the problem is still there
    We haven't tried this on Oracle VM, but think that would be the next step to see if the problem persists there, although Oracle support indicates that Coherence is not officially supported on Oracle VM.
    We still see the packet loss issues and wonder if anyone has encountered this issue before and has a solution to it?

    Just saw your post.
    If still a problem.....send a PM to   Heather_VZ  she  has been very helpful to many people on many subjects
    Tom
    Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
    Data Object 39.45

  • Packet loss and high ping

    I have been having intermittent packet loss issues for the greater part of this month, Today has made it so I can barely stay connected to the internet. I have gone through customer service a couple times, multiple router resets, wired vs. unwired, nothing changes. Here's some images of the problem from this morning.   Just wondering if there was anything I could do on my end to fix this. Modem model is SB6141.

    Hi bentheren,
    Thanks for posting, have you tried setting up port forwarding to see if this makes any difference?
    Cheers 
    Neil
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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