LATEST DESKTOP MANAGER FOR MAC DOES NOT WORK!!!

I have a Blackberry Bold 9700 and an iMac running 10.6.4 with the latest Blackberry Desktop for Mac (v1.0.4 build 10) that just came out August 2010 and it will NOT allow me to update the handheld software either. It is for a different reason. It says I don't have enough memory on my handheld, but that does not make any sense since I have totally wiped my handheld.
Is RIM every going to figure this software out?? Years in the making and they still can't get a functioning software app for the Mac !
Lance

Hey Everyone,
You may find some useful information in this article http://bbry.lv/9y2tHa
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Similar Messages

Blackberry Desktop Manager for Mac does not recognize any Calendars for syncing

ive installed the blackberry desktop manager for my Macbook and hooked my phone up through the USB port when I started the program and when I go to the calendar section it says "There are no calendars available on this computer for syncing. Please launch a new iCal and create a new calendar". How do I fix this? I have a lot of information on my iCal that I want transferred over to my phone, but it won't recognize the calendar in the program. Help

I'll try to help...first you did not provide any pertinent information for troubleshooting: Mac OS, device, device OS...
Now before you do anything go to iCal>File>Export and create an iCal archive (JIC). The rest is dependent on the OS (as each store iCal data differently)...It is possible that your calendar file is not where it should be. Try cleaning system and user cache. Restarting your mac and repair permissions.
On the device side, what do you have as the default CICAL? You could try forget device in the DM or trash the user>username>application support>BlackBerryDesktop folder and start over.
Now do you have more than one calendar? In the DM how are you setting the sync? Two Way, All Calendars...to what calendar are you adding on the device? Under Advanced Settings are you selecting All events and are you Replacing all calendar events on the Blackberry device? Remember that even if you have multiple calendars in iCal they will sync as one in the BlackBerry.
4.6.1.305 hybrid
Mac Pro 2X2.8 Quad SL

BB desktop for Mac Does not work Curve and G5 OSX 10.5

The RIM software simply does not work very well. I will keep it to update software, but as a product to sync my data between my BB and my 2 macs, it simply does not do what is needed.
Sync did not move the Address Book groups data over. The groups moved to the BB, but the groups were empty. Most of the address book contacts did have the group information in each file, but I could not filter by group as each group was empty. Also, a disturbing number of entries were duplicated, with the duplicated entries missing the group information.
The sync from the iCal application did not seem to go very well either as I received error messages on my Mac.
I am disappointed that RIM would not have a 32 bit version available for OS 10.2 - 10.5 and a 64 bit version for 10.6
I am surprised and disappointed that RIM would release a product with less functionality than the Mark/Space offering, and have a lack of bluetooth syncing.
I have gone back to "The Missing Sync" as that product does work and their support is very good. Unfortunately I had to play around with setting up a test account with no data in iCal and Address Book to zero out the errors that the RIM product put into my BB. I then had to do a second overwrite, this time with my main Mac account and my iCal and Address Book data.
My BB is back to running and syncing, but not on the RIM software.
I hope that RIM will revisit the Mac software and provide a product that answers the needs of the Mac community.

Hey Everyone,
You may find some useful information in this article http://bbry.lv/9y2tHa
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Taking Z1 back to shops!! going back to Apple: Sony Bridge for Mac does not work

Been an Iphone owner. really, really wanted to try a good android phone, and the z1 looked the best. However
I have had the most frustrating experience- this junky bridge software looks slick but it simply does not work on a mac .
I have spent nearly a week mucking around on forums, reading technical 'get arounds' this is a £600 phone and its not good enough. It might be Apples fault for being so locked down, but sony should not claim it works when it has so many issues.
1) it spent 3 days trying to load my media. It eventually got stuck on 10 min remaining. I pulled the cable.
no contacts had even been added, however 1/2 the photos have, but they are a little jumbled up from when they were on my iphone.
2) i try to download the lastest sony for Mac update 3 times- it cant even do this and gets stuck
3) i then try to update the z1 with the latest software, again this also it gets stuck and hangs. OMG how can i update my software, do i have to buy a PC to go with the phone.
im annoyed now and cant play with my new phone
4) connect phone again and just ask it to do my notes, messages and contacts. This seems to work , but all the messages to my Girfriend are completley missing?? why?
5) i try to load a few folders, the pictures on the bridge pop up window seem to freeze , ai cant even drag these across, the same happens with my music
6) i have a lot of photos on my mac form my iphone 3000. If i choose to load them it only allows me to load all of them and not browse.
can i avoid bridge and view my z1 as a drive? also why wont any of the software update?
the next thing is it seems to have infected teh mac, the new version f itunes will not install correctly!! this is very unusual.
some one please helpme before i rant in my blog!

Hi Inventsc,
I apologize for the late answer. I'm sorry you haven't had a pleasant experience using Bridge. We are aware of the problems you mention and are working on it. As mentioned, you can connect your phone in MSC (mass storage mode). To do this, disconnect the phone, find USB connectivity settings and set it to MSC mode before plugging it in again.
Again, I am sorry it's not working properly for you.
Best Regards,
David

Microsoft office 2004 for mac does not work now how do i get it to work!!

how do i get microsoft office for mac 2004 to work now i have downloaded Lion

Office 2008 is the oldest version that runs under lion. Office 2004 requires rosetta, which was discontinued as of 10.7. you'll have to upgrade to office 2008 or newer if you're using lion!

Desktop manager for mac will not read the memory card

I have a Storm and the desktop manager does everything correctly except it will not recognize the media card for music. It says "please insert a media card in your device." Ive got the 8GB microSD card and it shows up in the phone memory but i cant load any music from my computer.

OK, I spent an hour and a half on the phone with RIM support this morning trying to fix this very thing with SUCCESS!!! Here is what you need to do. Keep in mind that this fix can only be done on a PC and NOT a Mac. Sucks, but its reality. Click on the link below and make sure that the PC your doing this on has the BB desktop manager installed on it. I went to my dads house and used his PC. After the tech and I learned that the DM has to be installed before you start the fix we were able to resolve the problem and the DM on the mac recognizes the media card. I'm also able to see the BB1 and BB2 icons on the desktop now so I can drag and drop if I want. I hope this helps you all. If you need additional help with this please ask. I may not be the most tech savy person here but I may be able to help a little. Here you go:
NOTE: MAKE SURE THAT THE DESKTOP MANAGER IS INSTALLED ON THE PC YOUR USING FIRST. I ONLY INSTALLED THE ENGLISH VERSION WITHOUT MEDIA SYNCH (to reduce download size and time) AND IT WORKED GREAT.
http://www.blackberry.com/btsc/documentLink.do?externalID=KB19717
Follow the directions to the tee and it should work fine.
PS: If you have problems with your blackberry and you cant find the fix here or on CB call your carrier tech support. If they cant resolve they are pretty quick at getting RIM on the case and resolving without you getting charged for it. Verizon was helpful at that and when I spoke with BB tech support they were extremely helpful. I was very impressed.
I hope this helps all of you with this problem. Good luck out there!!!!

USB Connect Cisco for Mac does not work

I created a USB for Cisco Connect on my desktop with Windows XP but it will not work to connect a Mac to the Internet.
When I insert the USB, the Connect Icon will not execute. Is there something special that has to be done?

Hey! Are you referring to the Cisco Connect software installed in the router? What's the model number of your router? Or if you're referring to the Smart Wifi software's USB feature, you may check this link:
http://homekb.cisco.com/Cisco2/ukp.aspx?vw=1&docid=f2fd60559043499c8643c3deea7c8ede_Overview_of_the_...

Desktop Manager for Mac WILL NOT SYNC

I have tried several times to synce my contacts and calander with my Curve. It times out every time. Says a sync error has occured. Thats it no other message except to try again later. Which I did 12 times and it still won't work. Any advice? This is driving me crazy. Thanks.

You provide absolutely no information to provide any assistance...do you want us to guess? We need mac, mac OS, device, device OS...etc. My guess is you installed the DM incorrectly (which it seems many do as the instructions are non-existent). You need to rid the mac of ALL traces of any sync software you have used...ever(including DM). Likely you will have to reset sync services on your mac. After that is done...empty the trash, restart your mac, run repair permissions and reload DMFM.
4.6.1.305 hybrid
Mac Pro 2X2.8 Quad SL

Unable to Sync (Desktop Manager for Mac)

Desktop manager for Mac does not recognize my brand new BOLD 9780. It shows (disconnected) and the sync button is greyed out.
Many thanks

Hi and welcome to the forums!
Use the first link for MAC specific information on trouble-shooting connection problems. The second link for documentation and support.
Thanks,
Bifocals
KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
BlackBerry Desktop Software for Mac
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Steps to take if BlackBerry is not shown as connected in Desktop Manager for Mac

Hello Community,
Here is a list of steps you should attempt to try and get your BlackBerry detected in Desktop Manager for Mac.
1. Make sure you're using the most up to date BlackBerry Desktop Software for Mac. Which is available to download at http://www.blackberry.com/desktop
2. If using a MacBook/MacBook Pro make sure the BlackBerry is plugged in the left USB port close to the screen. If using a iMac make sure you use the USB ports on the Mac and not a USB hub.
3. Make sure you're using a BlackBerry branded USB cord. (There are usb cords out there for charging only).
4. Make sure mass storage mode is enabled on your BlackBerry smartphone. KB Article.
5. Disable Media Transport Protocol on your BlackBerry smartphone. (Options>Memory)
6. Make sure your Mac OS X 10.6 is running in 32-bit mode. KB Article.
7. Make sure ALL other syncing software has been uninstalled and removed off your Mac. KB Article.
8. Perform a battery reset on your BlackBerry smartphone. KB Article.
9. Make sure your BlackBerry smartphone is not hour-glassing or have an application error appearing on the LCD screen. However if there is a JVM 507/513 error appearing on the BlackBerry the Desktop Manager for Mac will pick up the device and reload the software.
10. Make sure "Open using Rosetta" is not running/disabled on Mac OS X. KB Article.
I will be adding more tips and tricks to this post once I come across them.
Feel free to share with other community members and I always welcome suggestions and comments.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Hey burko74,
Do you have a media card in your BlackBerry? If so, do you get prompt for mass storage mode?
Also does the mac pick up the media card as a removable hard drive?
Have you tried to do a battery reset as well?
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Desktop manager for mac not syncing with calendar

Desktop manager just started to give me a sync error yesterday when syncing the calendar. I receive no error message for the contacts. I use desktop manager for mac. I have never had this issue before. I updated desktop manager yesterday after the sync error but, that did not correct the problem.
Any suggestions?
Solved!
Go to Solution.

Thanks for the reply yancy.
What error message are you receiving? Are you only synchronizing to Ical or Entourage?
Also have you attempted to forget the device and the re-setup the synchronization?
To forget the device, go into Device>Forget Device. Unplug the BlackBerry, plug it back into the Mac.
I look forward to your reply.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

My banking website ask me to install latest IE . but IE8/9 does not work with mac

My banking website ask me to install latest IE . but IE8/9 does not work with mac

You should contact your bank to see what browsers they support and until then ignore the message. The chances are very good they suppport Safari and Firefox, both are great browers.
Roger

Desktop Manager for Mac error message KB19454

Hi All,
I am new to the community and would appreciate any assistance. I have two recent problems for which I am seeking troubleshooting advice. The priority problem is mentioned first below.
I've just encountered this error message, "For help resolving this issue, refer to KB19454 in the BlackBerry Desktop Manager Knowledge Base" when attempting to sync my Curve 8320. I use a Mac, and I haven't run into any difficulties syncing since downloading the newer version of the Desktop Manager for Mac in Dec/Jan. I haven't been able to download the latest update though. I did see an early post by someone with the same difficulty, but I was unclear of the question posed, and thus I am hopeful for potential suggestions for resolution.
The additional problem I've recently experienced is that I can't compose an SMS/MMS message. I can only reply to someone's message. When I try to simply send one, the screen defaults back to the list of messages.
Please Note: I do not have wireless on my phone. I utilize Blackberry Desktop Manager Version 1.0.1
Please also note that I am not able to access electronic messages daily but will attempt to return any responses/inquires as quickly as possible.
Thank you in advance for assistance.
Solved!
Go to Solution.

Hi and Welcome to the Forums!
For your first issue, I cannot tell if you've yet worked through the referenced KB...if not, you can find it here.
For your second issue, I'm unsure...but perhaps this will help:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Cannot sync - BB8900 with BB Desktop Manager for Mac

After first downloading Desktop Manager, I was able to sync with my 8900 once. Now, every time I connect the device (via USB), Desktop Manager opens, attempts to connect to the device, and fails. Status of the device shows at 'not connected'.
I've followed the sync services set up for Entourage and Mac. I've also uninstalled Desktop Manager and reinstalled, but it didn't resolve it. I've disabled my password protection from the 8900 as well, and that hasn't worked.
I used PocketMac before, and while there were some issues with data loss and overlap, it worked most of the time. I have uninstalled PocketMac at this point.
Thanks for the help.
MK

Hey Maarten08 and autoca,
I would suggest doing the following:
Uninstall BlackBerry Desktop Software for Mac, restart the computer.
Then perform the following:
On the Mac computer, navigate to Macintosh HD >
System > Library >
Extensions.
Locate the BlackBerryUSB.kext and
BlackBerryUSBDev.kext files.
Move these two files to the Trash.
Empty the Trash.
Restart the Mac computer.
Then go to www.blackberry.com/desktop to re-download BlackBerry Desktop Manager for Mac.
Install and then hook up the BlackBerry and make sure you have mass storage mode enabled.
For information on how to enable mass storage mode: www.blackberry.com/btsc/KB13564
Let me know if you run into any trouble.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Deleting past calendar events on sync with desktop manager for mac? How to proceed

I am new to Blackberry desktop manager for mac. It is all set up and first sync is done without a problem. Now when I try to sync, I get a message that over 600 of my past calendar items will be deleted if I continue with sync. I need to keep previous calendar items, is there a way to solve this problem and not delete past events? I am sorry for asking this question, I am just new and very unsure of what I am doing. I had used missing sync before, but when my blackberry had to be replaced, new blackberry wouldn't work so I wanted to try desktop manager. HELP! Thanks!

I am having the same problem. checked space, had to delete 2 apps. was set to forever, just changed to from 30 days in past to 18 months in future hoping it would make a difference on sync. Still trying to delete 1256 events.

LATEST DESKTOP MANAGER FOR MAC DOES NOT WORK!!!

Similar Messages

Maybe you are looking for