Latest "FIX" from Apple for "Reboot from Sleep" Issue

Not sure if this has been mentioned. Decided to call Apple myself about this issue.
He said to reset Power Management by:
Go to Mac HD/lib/pref/System Configuration folder/then trash com.apple.PowerManagement.plist
I'll see what happens

My new MacPro 8-core 2.8GHz (early 2008),
running 10.5.2 with all available updates,
every time restarts when coming back from sleep.
AppleCare Second-Level-Support knows about the problem,
as you can "read beetween the lines", when you talk to them,
but is not allowed to admit it,
because otherwise, thousands of MacPro customers
would be eligible to return their Mac to Apple ...
My advice for the time beeing:
Don't send your MacPro to sleep!
Wait for a firmware-upgrade that will solve the issue.
BUT - call AppleCare (and your dealer) OFTEN,
so that they FEEL the pressure of unsatisfied customers!!!
But also, don't waste your time (and theirs),
doing what they want you to do with your machine,
to solve the problem,
because this is only said to calm you down!!!
Wait for the firmware-upgrade!

Similar Messages

Waking from sleep issues

Hi, I have a 17" G-5 i-sight imac, running os 10.4.8, and have been having wake from sleep issues similar to what others have posted. These first showed up in late August. About 25 % of the time, when waking the computer from sleep the screen remains black, and after about 10 seconds the fan starts running at full speed, The only way to stop this is to hold in the power key until the computer shuts down, and then restart. What's interesting is that this only seems to happen using my apple wireless keyboard and mouse; when using a usb keyboard and mouse there is no problem. Could this be a bluetooth-related problem? The bluetooth settings are all correct (allow bluetooth device to wake computer, etc). The apple care guy basically said he didn't know how to help me, and it's driving me crazy! The only wired keyboard/mouse I have is from my 233 bondi blue imac, so just using that to avoid the problem is not a good option. Please help!
Jerry

If your Mac happily goes to sleep but won't wake up--Hold down the power switch to force-reboot your machine and get it running again.
Don't worry-your Mac isn't narcoleptic. Its Open Firmware system or NVRAM (nonvolatile RAM) is likely corrupt, and your Mac can't remember how to wake up.
Restart your Mac and immediately hold down the Command-Option-O-F key combo until you see a somewhat intimidating command-line display that ends with the Open Fimware prompt. Type the following line:
reset-nvram
press the return key on your keyboard
set-defaults
press return
reset-all
press return
Your Mac will reboot. Once it's running, put it back to sleep to test. If the problem recurs your Energy Saver preferences may be the culprit. Delete the com.apple.PowerManagement.plist file (go to Finder/Hard drive/Library/Preferences/SystemConfiguration)--don't worry, your Mac will regenerate a new one--and then restart to see if that rights the wrong.
Still didn't work? Might be time to call AppleCare or see an Apple Genius or a technician.
Cheers!
DALE

The wake from sleep issues

My problems have been a couple of freezes, one boot from sleep, but a UPS overload almost every time I wake up the machine. APC RS1500, nothing connected but the late 2008 Mac Pro and the monitor. Never happens on a cold boot. I figure this has to be just another wake from sleep issue. Among us on this forum we have tried everything but burning incense and waving chicken feet, to no avail. Surely people at Apple are using this computer too and are aware of our problem. After all, it is a pretty obvious problem. My plan is to keep the faith but not hold my breath. Meanwhile, if any of us actually comes up with a solution, I would be very glad to hear it.

My new MacPro 8-core 2.8GHz (early 2008),
running 10.5.2 with all available updates,
every time restarts when coming back from sleep.
AppleCare Second-Level-Support knows about the problem,
as you can "read beetween the lines", when you talk to them,
but is not allowed to admit it,
because otherwise, thousands of MacPro customers
would be eligible to return their Mac to Apple ...
My advice for the time beeing:
Don't send your MacPro to sleep!
Wait for a firmware-upgrade that will solve the issue.
BUT - call AppleCare (and your dealer) OFTEN,
so that they FEEL the pressure of unsatisfied customers!!!
But also, don't waste your time (and theirs),
doing what they want you to do with your machine,
to solve the problem,
because this is only said to calm you down!!!
Wait for the firmware-upgrade!

Thinkpad X220 X230 wake from sleep issues??

I am looking to buy either an X220 or X230 Thinkpad laptop and have been reading the forums here for information about wake from sleep issues for these two machines. I have found a lot on the X220 - seems to be a common problem, so I am now thinking that isn't going to be my choice.
My questions for those who may have experienced this with an X230:
-is the wake from sleep a common issue with the X230 laptop?
-is this more of a SSD issue than a regular HHD?
-is this related to the amount of RAM installed?
-is this more of a Win 7 issue? If so, any version that is more susceptible?
I had an HP laptop that finally was unusable due to this issue and want to avoid that with a new laptop. I really like the features and size of the x230 - and that I can still get Win 7.
Any input on how often the X230 has this type of issue - and any solutions that have worked - would be greatly appreciated, as I really am reluctant to have history repeated with this wake from sleep issue.
Thanks!
HL

I've got a similar problem. For years, and through many OS & security updates, before going to bed I've been setting both Energy Saver settings to 3 minutes and then rebooting. The computer slept nicely until I hit "Return" in the morning. Lately hitting Return only wakes it up after the first night, the second reboot reacts in a couple of ways:
1. The computer won't sleep, but the USB shuts off.
2. The following morning the computer wakes up but the USB and the monitor doesn't.
The only way to deal with this is to hold the power button down until the machine shuts down. Clearly, something is not right. The Mac needs to be shut down after only one reboot. If it's not shut down it won't sleep.
Greg Reyna

10.4.8 - Wake-up from sleep issue: Workaround

I eventually got rid of wake up from sleep issues on my PB G4, which I had systematically experienced since I upgraded to 10.4.8.
Here is a workaround for those who have customized their EnergySaver:
- the display and the computer must not go idle at the same time ; just select different timeouts.
For those whom it may help.
MacBook Pro - PowerBook G4 - iBook G3 - iBook G4 - iMac G3 Mac OS X (10.4.8)

Actually, another workaround seems to work much better when my PB's display a black screen after wake-up from sleep :
- close the lid
- wait for a few seconds
- re-open the lid.

Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?

Hello, My iph5s screen cracked according an accident I just had it since February with threeG mobile network , I have been told I can replace my phone or get it fixed by apple for free, can you please let me know what should I do about this matter ?

Oh well that's what I heard because it's about the 90 days warranty ,,. Anyway can you please tell me what I can do to get it fixed ? It's a not really big crack in the right bottom side of the screen

Macbook 11" - wake from sleep issues - Apple can't fix!

I've had this macbook Air 11.6" since Nov. 2010. Basically since day one I've had issues with waking from sleep from time to time. ( on average, it happens about 1-2 times a month. ). Basically it can happen anytime, this morning it happened after I had used my computer for a few minutes, then I shut the lid, carried it downstairs, opened the lid and it wouldn't wake, so I had to power cycle.
I've called Apple a few times about it and had it into the store twice - once they replaced the display and the second time the lady cleared some cache ( file with contents of RAM that is written to disk when sleep is entered? ).
Does anyone have details on clearing this RAM cache? When she did that I didn't have the problem for two months!
Also does anyone know if Apple has fixed this SW bug? Does it happens with Lion? ( I'm on 10.6.8 update now )
Regards,
Randy Krakora

Have you solved this?
Got the very same issue with my mbp 13".
Most of the time, it won't wake up after going to sleep. Typically when it slept longer than 15 to 30 minutes, but not always.
Brought it to apple and they told me they fixed the issue but that was not the case.
This is a very tricky issue because it is intermittent, it takes time and it is thus hard to demonstrate at the Genius Bar.
Been struggling with this for several months with the hope to find a way to reproduce the issue but without success... and apple is unsupportive.
Regards,
Frank

Macbook Pro wake from sleep issue in Bootcamp

Hi,
My MacBook Pro is running 10.7.2 with the latest bootcamp software.
I use Windows 7 while at work and Lion when at home.
The issue I am having is that when I am working in Windows 7 and I put the MBP to sleep by closing the lid and when I wish to start using W7 again I just reopen the lid and everything seems to be fine but what I find is that webpages seem to start hanging.
If I open a constant ping to the default gateway of my laptop (time capsule) I notice that every now and again i will drop packets.
If I do the same on another Macbook no Pings are dropped during the same period so I know its not wireless interfearance or issue with the TC itself.
If I reboot the MBP and start in W7 again all is fine so it seems its only an issue with W7 and waking from sleep.
Any help would be appreciated.
Thanks
Gavin

mef13 wrote:
Hi there.
Both my wife and I have started having this problem with our MacBooks in the last few weeks. On waking from sleep the screen is black (though in the right light you can see that it's active, just not backlit), and the Mac goes to sleep again within a minor or so. Both Macs are less than a year old.
I discovered a fix by accident: give the machine a sharp nudge once it's awake! Makes me think there might be a problem with the motion sensor, in hardware or software. May disable it if this continues.
Hi Mike,
I'm not sure this is really a solution to "sharply nudge" or slap your laptops. If the sudden motion sensor is bad, this is something we should be able to diagnose and have Apple repair. But I'm not entirely sure we have the same issue. For starters I have a 240GB SSD drive in mine that should have no sudden motion sensor, if I'm not mistaken.
These are bright, horizontal bolts, that shoot in perpendicular lines. The irony is that I cannot record them on-screen directly, but have to do so using a hand held camera. I also used the "Apple LCD Tester" and the striping does NOT appear on any of the solid images it kicks up.
I have yet to be able to isolate the source of the disruption and (as I mentioned before) it has a brand new logic board and the problem persists.
BTW, it's not my intention to hijack this thread. I think these threads are related and the only reference I've found in all of the discussions is the one mentioned here. I can start a new thread if I've violated protocol.
Thanks again for everyone's help.
Mick

PowerMac G4 Wake From Sleep Issues

I have a PowerMac G4 Digital Audio with 2gb of ram, and a 768mhz processor. I just upgraded to 10.5 and have started to use it regularly for media streaming. Everything works fine, except for one thing. I put the Mac to sleep, and when I wake it up, I get the spinning beachball and after a few seconds the screen freezes. This problem occured before I installed Leopard, but I thought that the upgrade might fix it. I read somewhere that this might be because of Kernel Panic, but I don't know much about that either. Please help!

Wake from sleep is usually due to USB, Firewire, or PCI card issues... what all do you have installed?
In 3 recent cases tis solved the problem though...
At this point I think you should get Applejack...
http://www.versiontracker.com/dyn/moreinfo/macosx/19596
http://www.macupdate.com/info.php/id/15667
After installing, Reboot holding down CMD+s, (+s), then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 6of it's things.
The 6 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.
Delete old Log files.
At least if it doesn't fix it, it'll eliminate a few questions. :-)
Besides, once you really, really need it... you can't install it!

Yoga 2 Pro - Wake From Sleep Issue

Hey Guys,
Just recently purchased a Y2P (i7 256gb) less than a week ago. The issue i am currently experiencing is when i wake the laptop from sleep, usually at least 15 mins of sleep, the laptop will come up but then the system is considerably laggy/slow & then becomes completely unresponsive so much to the point that it seems as if it freezes. I am not able to move the mouse (trackpad & usb mouse) & the keyboard buttons do not work/register anymore. Pressing the power button does not put the laptop back to sleep but i can still see everything on the screen from where i left off before closing the lid & the laptop goes into sleep mode. Only way i can recover from this issue is to do a hard reset by holding the power button until the machine powers off & then to boot it back up.
Also, i have updated the BIOS & did all the windows updates from a clean install of Windows 8.1 (different from a factory reset) in order to avoid the Superfish vulnerability. All the drivers have been installed as well (confirmed by the Device Manager).
Any other people experiencing the same problem & have any potential fix for this issue? Any help on this matter would be much appreciated.
Solved!
Go to Solution.

You can try this -
Go to Control Panel >> Power Options >> Change Plan Settings (For active plan)
Click on Change Advanced Power settings
Under Sleep option, Change the Hybrid Sleep option (to the opposite of whatever is set right now for both On Battery and Plugged In)
Also, not sure if fastboot is enabled on your laptop but you can try disabling it. Google "Disable fastboot in win 8.1" and you will get the results.
Let me know if any of those helped you.
Current System - Lenovo Y510P, GT755M SLI, 8GB RAM, 1TB HDD + 24GB SSD
When your plans fail, your Real Story begins!!

Waking from sleep issue

Hello. My wife's macbook generates the following error message when waking from sleep. I am curious if others have seen and or fixed this issue? Here it is:
Mon Apr 27 16:47:49 2009
panic(cpu 1 caller 0x0019EB7E): "simple lock deadlock detection:
lock=0x53f69c, cpu=1, owning
thread=0x9bc6d60"@/SourceCache/xnu/xnu-1228.9.59/osfmk/i386/locks_i386.c:317
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x63b23ab8 : 0x12b4f3 (0x45b13c 0x63b23aec 0x1335e4 0x0)
0x63b23b08 : 0x19eb7e (0x462c18 0x53f69c 0x1 0x9bc6d60)
0x63b23b28 : 0x1356b4 (0x53f69c 0x6e4a3a4 0x63b23b78 0x134a0e)
0x63b23b78 : 0x136f7b (0x72f4e40 0x5 0x0 0x10000)
0x63b23b98 : 0x141bef (0x72f4e40 0x0 0x63b23bb8 0x202)
0x63b23bb8 : 0x120c4b (0x7b4dde8 0x53a4e0 0x0 0x0)
0x63b23c18 : 0x120f64 (0x7b4dde8 0x82fda00 0x63b23c48 0x813034)
0x63b23c78 : 0x120530 (0x7b4dde8 0x82fda00 0x10000 0x0)
0x63b23cb8 : 0x12d718 (0x82fda00 0x10000 0x0 0x43fec1)
0x63b23ce8 : 0x43ffc1 (0x7b3fe00 0x58 0x63b23d28 0x5dec60)
0x63b23d28 : 0x40ec84 (0x7a6b4a0 0x0 0xe0000320 0x6c15300)
0x63b23d78 : 0x416cdb (0x6c15300 0xe0000320 0x71fdf80 0x63b23da0)
0x63b23db8 : 0x40ed9f (0x71fdf80 0x63b23e10 0x1 0x141b43)
0x63b23df8 : 0x416c44 (0x63b23e10 0x6bd3340 0x416c8c 0x63b23e10)
0x63b23e38 : 0x4483f9 (0x6c15300 0xe0000320 0xb28 0x71911c0)
0x63b23e88 : 0x4165df (0x6c15300 0x4 0x1d 0x2)
Backtrace continues...
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9G55
Kernel version:
Darwin Kernel Version 9.6.0: Mon Nov 24 17:37:00 PST 2008;
root:xnu-1228.9.59~1/RELEASE_I386
System model name: MacBook5,1 (Mac-F42D89C8)

Try repairing your disk from the Mac OS X install disk.

Flex 10 waking from sleep issue with Windows 8.1

I installed Windows 8.1 but have an issue with waking the computer from sleep. Anyone else having the issue?
Solved!
Go to Solution.

It sounds like the GPU is failing to wake. Are you up-to-date with your Intel drivers? First check Lenovo's latest, and if that doesn't work, try the Intel drivers using the Intel Update Utility:
http://www.intel.com/p/en_US/support/detect
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Tap that kudos button if I helped ^^
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OS 10.10.1 update didn't solve wake from sleep issue

Since I installed Yosemite on my late 2009 iMac 27", it doesn't wake from sleep properly. I get a grey screen with my account photo and nothing else. A hard reset is then all that helps. I have disconnected all audio devices and zapped the PRAM, to no avail. Any ideas?

Something wrong's here. If you have a Retina, that means you have a flash drive - which means a boot time of maybe twelve seconds.
Since it's a new machine, I strongly suggest you visit your local Apple Store. Please post with your results!

Still no fix for USB card sleep Issue

Hi I just bought a 3rd party USB 2.0 card (an IOGEAR GIC251U). When I plug my LaCie extrenal USB drive in it works fine, until the computer has been to sleep. When the computer wakes up the drive has disappeared and I get a message saying that the drive has been improperly disconnected and that I can damage it by not ejecting before disconnecting.
Looking at the posts on this forum, it seems that this PCI USB card sleep issue is a persistant problem. I have even heard buying a card described as a "crap shoot".
That is not an acceptable answer to me. I insist that Apple reccomend a USB 2.0 card that it is willing to garuntee will work with my mac (an AGP G4 blue and white tower). If not, how can Apple in good faith sell computers with PCI that isnt equipped to handle built in apple features such as the sleep mode? I don't mean to sound like a demanding jerk of a customer but I dont think it is too much to ask that my computers advertised features (PCI expandability and sleep mode) both be able to work together.
G4/400 MHz AGP graphics Mac OS X (10.4.6)

Hi
xlr8yourmac.com has a wealth of info on compatable devices of all kinds, it's often worth looking there & other Mac sites before purchasing..
Apple cannot possibly determine compatability of all available 3rd party devices, it is up to the vendor to determine what systems/OS versions their hardware will support.
I would stick with a vendor that is known for Mac support, such as Sonnet (or others that are sold through Mac sites such as OWC, SmallDog,etc.,) unless you are willing to do significant research on a specific product for compatability with your specific setup prior to purchasing.

U430 BIOS Update Procedure (fixes wake from sleep issue on Windows 8.1)

Hopefully this will make the BIOS update process a bit easier. The following steps address two common questions (Failed BIOS Update and the Windows message about improperly configured Secure Boot). NOTE: After a successful BIOS update you will want to check additional items in the BIOS not directly covered in the steps below (e.g. Intel Virtualization.... the update disabled this for me.)
U430 BIOS Update Procedure:
1. Download the BIOS update from Lenovo (it will be in .exe format... the program will install new BIOS).
2. Shut down computer.
3. Use the "Novo" button (tiny button on left side near Power button).
4. Enter BIOS setup.
5. Under "Security" select "Secure Boot" and choose "DISABLED" (this allows the BIOS update program to work properly).
6. Under "Exit" select "Exit Saving Changes".
7. Computer will reboot. Log in to Windows (it will have a message stating "Secure Boot not configured properly" this is expected).
8. Run the Lenovo BIOS program (this will reboot the computer and you should see an update status screen). Once finished, the computer will reboot. Log in to Windows (the "Secure Boot" message will still be there) and then turn the computer OFF (I've found that turning off the computer from the log-in screen doesn't completely shut down the computer. If that's the case then hold the Power button until it does shut down).
9. Use the "Novo" button and enter BIOS setup.
10. Under "Security" make sure "Secure Boot" is ENABLED.
11. Also under "Security" select "Restore Factory Keys" and hit Enter. Select "YES" (this step along with our previous step will make Windows happy).
12. Under "Exit" select "Exit Saving Changes" (computer reboots and all should be fine!)

Hi,
Generally speaking, this problem should be caused by hardware driver problem. Such as Graphic driver, NIC driver, etc. Please check computer driver edition, make sure they are compatibility with Windows 8.1.
Actually, I made a search on Acer official site, the model of your computer doesn't have all hardware driver provided for Windows 8.1. Such as Graphic driver. You can refer to the link below for more details.
http://us.acer.com/ac/en/US/content/drivers
In my opinion, it would be better to contact ACER, to check whether this serial computer had the same problem with yours.
Roger Lu
TechNet Community Support

Latest "FIX" from Apple for "Reboot from Sleep" Issue

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