Latest home hub

hello just got the home hub 5 and fibre broadband and it works very well but have a general question as someone has told me the home hub 6 is out
is this true
p.s repair computers and have not seen any hub 6 anywhere yet
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It is not true there is only a home hub 5 A or B
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THE LATEST SUPER BEATS ALL HOME HUB.

Just seen advert for BT LATEST HOME HUB, good news its a world beater-bad news its for NEW customers only.
In the end we will all be star dust.
Then start all over again.

should it not read
Just seen advert for BT LATEST HOME HUB, good news its a world beater-bad news its for NEW customers only. lol
(certainly not world beater and it is available to existing customers)
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BT Broadband - Red Flashing Light on Home Hub and ...

(Posting on behalf of a friend).
Good morning,
Having recently got a the latest home hub (recieved as part of upgrade to broadband package) I currently do not have a working broadband connection. Have been unable to get BT on the phone so posting here (hopefully for a resolution).
The Homehub 5 goes through its start up procedure then goe straight to a flashing red light. It has been installed just over a month and was working at the start of this time.
We have tried leaving it to cool down, removing the phones so only the broadband is plugged in and even resetiing it through the procedure identified in the help documentation. Each time, the same result.... flashing red light!
According to the BT website, the flashing red broadband light means probelm with the broadband line. Is there anything we can do on our end or should we try BT again?
Thanks in advance,
K.

are there any problems in your area http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
http://community.plus.net/exchange-information/
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

BT Home Hub not working with Airport Express

We have just moved house and had BT Internet installed. It uses the very latest Home Hub but this is causing the Airport Express to fail.
On occasion it works but more often than not the connect is lost and the MacBook/Airport Utility fail to see the AE's again.
What can I do to keep my Airport network up and running all the time. I NEVER used to have this problem with my old set up at my home house.

Whenever you make a change on your network.....in this case a new router......you need to reset the AirPort Express back to factory defaults and then reconfigure it again to work in the new environment.
Power down the AirPort Express
Hold in the reset button on the AirPort Express and keep holding it in for another 8-10 seconds as you plug the Express back in to power
Release the reset button
Allow 40-45 seconds for the AirPort Exrpess to restart
Open AirPort Utility and click Continue to follow the guided setup to configure the Express to "join" your wireless network.

How to get the latest firmware for BT Home Hub-3 &...

I have had this new BT Home Hub3 activated last night.
To get connected wireless to my Mac Book Air and iPod Touch, I had to refresh the Wireless Channel in my BT Home Hub settings. The Hub has selected the Channel 11 automatically that works well for my home wireless connection.
This morning, my Home Hub has reverted back to Channel 6 and my wireless would not work. I had to go back to the settings in the Home Hub-3 to "Refresh" to select the best Channel and it has chosen Channel 11 again and all works well.
My question is how could I get the Home Hub-3 to remember the selected channel without me in the morning to refresh the setting on a daily basis?[I have tried by selecting the "Apply" and a green circle with a tick to denote that the change had taken place]
Home Hub-3 current firmware Version 4.7.5.1.83.8.45 [Type A] and I noticed a new one available and How could I update mine to the latest?
Regards
Solved!
Go to Solution.

if you select advance settings and go back to the wireless page, you will be able to see channel selection, likely to be on Automatic (smart wireless); here you can manually select channel 11 and it will stay there.
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Home hub 3b latest firmware

Hi got the home hub 3b last week having a look around home hub manager checking all the different settings come across firmware which is on Software version V100R001C01B031SP12_L_B last updated unknown, is this the latest firmware?
If not how often does it get updated and does having power save mode on midnight to 7am affect this in any way
Thanks jase.
Solved!
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Hi Jaseb41,
I think the latest firmware version for the HomeHub 3 Type B is V100R001C01B031SP12 .
Having power save enabled shouldn't effect the upgrading of the home hub's firmware.
So according to your current firmware version and what the BT website says to be the latest version it seems your up-to-date.
If there is a new firmware for your HomeHub3b in the future then it will automatically be upgraded (and they are usually upgraded in batches over a period of time)
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Home hub 3 latest update

After latest update to home hub 3 event log shows alot of firewall activity is this normal or is there some other problem.

The event log on my hub is now 6 pages log - it used to be a max of 3. The hub resynched less than 2 days ago so the log runs from that time. The log categories may have changed and the firewall entries that are reported are different.
Somewhat bizzarely the hub home network page says no wireless devices connected so my laptop doesn't exist even though the IP address is within the hub range.

Wifi connection issues with Home Hub 5

Hi can any body help because I am starting to get very frustrated with the Home Hub 5 and it's wireless connection.
infinity 2 was installed at my house in the beginning of September, everything worked Ok for three weeks then for no apparent reason the hub kicked out all of my wireless devices (phones, kids iPods, tablets etc) at 6:45 one morning. When I got home from work I rang BT and was told to perform a Pin reset. This seemed to work but less tham 48 hours later at exactly the same time in the morning the hub kicked out all of my devices again, this time I just pressed the restart button on the top of the hub and everything reconnected but the Wifi range within my house had dropped. A few days later the hub kicked all my devices out again (each time it has done this the light on the hub has remained blue showing it is supposedly working OK)
One evening this week the hub of its own accord cycled through all the colours of lights indicating problems and that it was restarting. Today at 10:15 the hub kicked all my Wifi devices out again. I have contacted BT every time this has happened and told them about the poor range of the Wifi signal.
I do not want to be restarting/resetting my Hub every couple of weeks i need a permanent solution.
One of the reasons I switched from TalkTalk to BT when fibre became available was the fact that the Home Hub 5 was supposed to be the best provided router by any of the networks, being the only one that is an AC class router. The thing costs £130 if you want to by one. Quite frankly the £60 TP-Link dual band router I bought when I was with TalkTalk had a better range and was more stable. I would switch back to that if I knew BT's router settings (but they like to keep that a secret)
I really am beginning to regret switching from TalkTalk. Please someone restore my faith in BT.
Sorry for the lengthy rant but I hope you can understand why I've ranted for so long.
Nick

Hi imjolly
Sorry its taken a while to reply to your post.
I wanted to try BT's latest attempt at a solution before i tried your idea.
Since your reply the Home Hub 5 has dropped the Wifi connection to my devices another three times.
The second time less than 30hours after BT's so called fix, which was to make sure the 5Ghz channel was not syncing with the 2.4Ghz channel. Tonight it went again and BT's response was to take the router out of smart channel selection and manually select channel 9,6 or 11 on 2.4Ghz and 36,40,44 or 48 on 5Ghz. Well I havent even bothered with that, if the prats at BT would look at their records they would see they have already suggested that.
This HH5 is the most unreliable piece of garbage i have ever had the misfortune to use. WHY OH WHY did I leave TalkTalk
I have tonight tried your solution. Fingers crossed that this works.
Nick

Ask the Experts Live Chat - Home Hub 4

Hello,
Stephanie and I are pleased to announce our next live discussion with some of our BT experts! It's about one of our latest new products, the Hub 4. This will be a great chance to get our Hub 4 experts onto the community to tell you a bit more about that and answer any questions you may have.
We have added the Chat transcript below for any of you guys who missed this event.
7:02
JacquiBT:
Hello everyone.
Thank for you joining our ‘Ask the Experts’ Live chat. I would like to introduce Dave, Sam and Emma who are our hub 4 experts and will be answering your questions tonight. I would like to invite you to ask your questions now.
7:03
[Comment From imjolly imjolly : ]
why are there no adsl stats available on the HH4
7:04
[Comment From DS DS : ]
evening all. Are the antennae omni directional?
7:05
Sean Donnelly:
Thanks for the question, Emma will respond
to that question Imjolly
7:05
JacquiBT:
Thanks DS, Dave will respond to your question now
7:05
Dave:
Hi DS, yes they are
7:05
[Comment From Steve Steve : ]
Are there any plans for new firmware on the hub 4 to bring new features?
7:06
JacquiBT:
Thanks Steve, Dave is answering that question for you
7:07
Dave:
Hi Steve - yes there are. There will be more information available about this - and any new features - before each firmware drop.
7:07
[Comment From Steve Steve : ]
why can you not opt out of BT WIFI on the home hub 4?
7:07
Dave:
Hi Steve - you should have no problem doing this through the Hub Manager
7:09
JacquiBT:
Some great questions coming through, the experts are typing up responses now
7:09
[Comment From DS DS : ]
Personal testing - Why is the 2.4GHz range less than the HH3 when at a distance from the hub, but better close up than the HH3?
7:10
JacquiBT:
Thanks DS, Dave is answering this now for you
7:10
[Comment From George George : ]
Will the 'Home Network' page show a HH4 instead of the Current image of the HH3?
7:11
JacquiBT:
Thanks George, Sam will answer that for you
7:11
Sam:
Hi George, the HH4 image will be displayed in place of the HH3 in the next firmware release
7:12
Dave:
Thanks again DS - you shouldn't find that, but this can depend on a lot of different factors in the home. I've found mine to be a bit better actually! But it should be pretty much the same for most customers.
7:12
Sean Donnelly:
Did you know the Hub 4 has Smart Setup?
Easy set up in just a few minutes. No CD or computer needed, it's all online and works on any device. Set up your Hub 4 router and access all your free extras like BT Cloud and BT Family Protection in just a few clicks.
7:12
[Comment From DS DS : ]
Is it possible for BT to allow us to move the BTWifi SSID's to another channel, leaving our own SSID on a less congested channel?
7:12
Dave:
Hi imjolly, sorry for the delay, Emma asked me to reply on her behalf. We have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:12
JacquiBT:
Hi DS, Sam is replying to you now
7:14
[Comment From JamesS JamesS : ]
What speeds can I achieve over wifi, assuming I'm connected to 5ghz? Thanks.
7:14
Sean Donnelly:
Did you know the hub offers Easy Wireless?
Connect wirelessly by selecting your BT Home Hub connection on any compatible device and just push a button on the Hub and you're connected. It's that simple. No passwords needed.
7:14
JacquiBT:
Hi JamesS. Dave will reply to your question
7:14
Emma:
Hi imjolly, we have made the stats in the Hub manager simpler for customers to understand, we were reacting to feedback that it was too general for the wide range of customers and tech understandings.
7:15
Sam:
Hi DS, moving BT Wifi SSID's to another channel is not possible on the HH4. However, we are looking closely at the wi-fi SSID's the hub broadcasts to see whether we can improve this experience.
7:15
Dave:
Hi James, 5GHz maximum data transfer rate of 300Mb/s; this will tend to translate as an optimal actual speeds of up to 100 Mb/s - depending on lots of factors in your home
7:15
[Comment From George George : ]
Why did you remove the built in plastic wireless info tab with a card?
7:15
JacquiBT:
Hi George, Dave is going to reply to that question
7:16
Dave:
Hi George - this was part of the design process, we've tried to make it even easier for customers to find their wireless information. Now it's not integrated it's a little bit more accessible.
7:16
[Comment From thebennyboy thebennyboy : ]
I currently have the HH3 and would like to know what noticable difference it will make having a HH4 over a HH3? We use the ethernet ports and the wireless.
7:17
JacquiBT:
Hi Bennyboy. Emma is going to reply to that question.
7:17
[Comment From Paul Paul : ]
How much faster is the processor in the home hub 4, compared to previous versions? how will this effect my online experience?
7:18
JacquiBT:
Hi Paul. Sam will answer that for you
7:18
Sam:
Hi Paul, the processor is a staggering 3x faster compared to the HH3
7:19
[Comment From Guest Guest : ]
Although opted out of BT wifi the hub still shows as being active
7:19
JacquiBT:
Hi Guest, could we ask that you post this on the community so the moderators can pick this up
7:19
Sean Donnelly:
Did you know that the hub 4 offers Dual band frequency which makes for a more reliable wireless connection?
Smart dual-band technology reduces wireless interference and drop out’s giving you a reliable connection for all your devices.
7:20
[Comment From Guest Guest : ]
When you opt out of BT WIFI it appears to only opt out on the 2.4ghz channel and not the 5ghz channel. Are you looking into this?
7:20
JacquiBT:
Hi Guest. Dave will reply to your question
7:21
Dave:
Hi - thanks for this feedback, we'll definitely look in to it for you
7:21
Sean Donnelly:
Excellent questions coming through folks
7:21
Sean Donnelly:
Our experts are typing answers so please keep them coming
7:22
[Comment From Josh Josh : ]
Is it a known issue that the HomeHub 4 has problems identify the Xbox 360 as a media center extender when connected through a wired connection?
7:23
JacquiBT:
Hi Josh. Sam is replying to your question
7:23
[Comment From Winston Winston : ]
How much power does the home hub 4 use?
7:24
JacquiBT:
Hi Winston. Dave will respond to your question
7:24
Sam:
Hi Josh, we are aware of this issue. This is a problem with the Xbox rather than the HH4 but something we are reviewing together.
7:24
Emma:
Hi the bennyboy, the main advantages of the hub 4 are the faster processor (3 x faster) and 5 GHz wifi. There is no interference with 5GHz so you get better performance and as the range isn't as wide you dont have to share the bandwidth with neighbours etc. the hub still has 2.4 GHz so you still have the range you have withhub 3 too!
7:24
Dave:
Hi Winston, I am afraid there's no simple answer as it really depends on what features are in use. But the Hub 4 meets the latest Broadband Equipment Energy Code of Conduct targets for energy consumption.
7:25
[Comment From Mel Mel : ]
Why did you ignore your existing customers loyalty by charging them for a new hub, don't they pay enough already in their monthly fees?
7:25
JacquiBT:
Hi Mel, Dave will reply to your question
7:25
[Comment From Winston Winston : ]
How long did it take you to design and develop the home hub 4?
7:26
JacquiBT:
Hi Winston, Emma will reply to your question
7:27
[Comment From George George : ]
Will we get manual power save back?
7:27
JacquiBT:
Hi Gerorge. Sam will answer your question
7:28
[Comment From Jade Jade : ]
Does the home hub 4 support ip6 through a future upgrade?
7:28
Emma:
Hi Winston, It was about 2 years when we first started the project with the first ideas and concepts
7:29
JacquiBT:
Hi Jade. Emma will reply to your question.
7:29
Emma:
Hi Jade, thats something we are working on so yes something for the future
7:30
Sam:
Hi George. With regards to the manual power save feature, we have looked to make this automatic for all of our customers. However, you are able to change the brightness of the lights as an additional step.
7:30
Dave:
Hi Mel - we've made a lot of changes for our existing customers since the launch of the Hub 3 a couple of years ago. Our customer offer for the Hub 4 only £35 - a really big discount compared to the full price of £109! We've also created a range of recontracting deals that contain a Hub 4 for only the cost of delivery. If you're out of contract or in the last 3 months, you could take advantage of those offers as well. We really want all of our customers to be able to take advantage of these options!
7:31
Sean Donnelly:
Did you know the Hub 4 has a faster processor? Inside the BT Home Hub 4 router is our latest Broadband processor – the brains of your Hub. It allows you to pass information between connected devices quicker than ever. So if you are transferring files from one computer to another or watching a film streamed from another device, the BT Home Hub 4 won't slow you down.
7:31
[Comment From thebennyboy thebennyboy : ]
Our house has very thick stone walls and the wireless is weak in certain rooms. We have a few devices in our house that support 5Ghz Wi-Fi. Does the HH4 also work ok with home plugs that use your power cables to provide network connectivity?
7:32
JacquiBT:
Hi thebennyboy. Sam will respond to your question
7:32
[Comment From Calvin Calvin : ]
What future developments are in the works for home hub 4?
7:33

DS wrote:
Not many of my Q's are showing either. Could be busy I guess......
yeah I can tell, I know your quesitons are pretty good but if you notice that JacquiBT is deliberately choosing the questions she wants to go through. The whole chat is based around the fact that they have added 5ghz. I am appauled as I was hoping to at least ask one question.

Accessing Home Hub 4 with windows 8.1 and Internet...

Hello
I can no longer access my home hub manager wirelessly running windows 8.1 and Internet Explorer 11 from my toshiba laptop by either typing in the IP address or by http://bthomehub.home/. I can still access it by either method from a laptop running windows XP. I have Infinity and Home Hub 4a. This problem has arose recently and I did upgrade from windows 8 last week so could this be the problem. Has anyone any suggestions?
Regards
Adrian
Solved!
Go to Solution.

Seems to be a Network Adapter problem for most people, and usually updating the driver works.
If you have just installed 8.1/8.1 pro, you will typically need to install your motherboard and other driver software. After you have done this, most people can access the internet, but have problems with the bt hub ip/url access link.
To update the Network Adapter(s) use the following steps:
1. search for Device Manager, and open it up
2. Select/expand Network adapters, and the adapter(s) on your machine should show up.
3. Right click on the adapter(s) that appear and select 'Update Driver Software'
4. It should come up with 2 options - select 'Browse my computer for driver software'
5. The next screen should come up with the default location for your machine, so just click the next button on the bottom right of this window.
6. Your network adapter(s) will appear, and just select 'update driver software' and the latest version will be installed.
7. That should fix most problems right away - if not, your machine (including hub and router) may need switched off and back on.
I can't guarantee it will fix every problem, but the most common problem seems to be that the latest network adapter drivers needs a manual update after installing 8.1/8.1 pro, even after you install your motherboard / ethernet drivers.
If you still experience problems accessing bt hub or internet, you can try this additional step:
1. On your keyboard press Start + X keys (or microsoft logo key + X)
2. This should open up system options dialogue box at the bottom left of your screen.
3. Select Command Prompt (Admin) option.
4. In command screen (old DOS screen) type the following: ipconfig /release (there is a space between config and /)
5. This will release your ip address back into the network and cut your connection (don't worry)
6. Whilst still in command screen, flush the dns cache - type: ipconfig /flushdns (space here again also)
7. type exit to get out of command screen.
8. Switch off your pc, and switch it off at the wall, also switch off router & bthub.
9. Wait a few mins before flicking switches back on at the wall only - dont switch on pc yet - wait a min or so then switch on pc.
10. You may need to run through the updating network adapter drivers again from the steps at the top - although this should not be needed.

Home Hub 3 Port Forwarding Issue - Question to BT

Question to BT
Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?
As i work in IT (Cisco Network Eng) i need to be able to access several devices/services at home and this is a real pain for me. If you think that this could drag on as some posts have indicated could you please let me know and i will either get a draytek or throw in a cisco 1841.
Thank you
Dean.
Current firmware:
V100R001C01B031SP09_L_B
Last updated:
Unknown

requiem wrote:
Question to BT
Hello i have recently joined BT Infinity and have hit the issue of the Port Forwarding not working. My HH3 is on the following version of software. Will this version automatically upgrade to the latest version of firmware and will this fix my port forwarding issue?.........
Thank you
Dean.
Current firmware:
V100R001C01B031SP09_L_B
Last updated:
Unknown
Hi Dean
By the look of it you've got the type B version of the HH3 with current firmware.
From http://bt.custhelp.com/app/answers/detail/a_id/13073
The latest versions of the firmware are:
BT Home Hub 3 – Software version 4.7.5.1.83.8.57.1.3 (Type A) or V100R001C01B031SP09_L_B
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

BT Home HUB 5a and Yosemite

HI fellow Brit Telecom clients:
This is a post I just filed on the main Yosemite wifi discussion thread.
STARSHIP YOSEMITE CAPTAINS LOG:
You wrote:
British Telecom (BT) HomeHub dual-band routers use the same SSID and password for both bands by default. When I initially installed a Homehub 5 (the version with a bulit-in modem), I was getting lots of disconnections with my iMac. I then set each band to have a separate SSID and password, and set the iMac to use the 2.4 Ghz band as its preferred Network. I also set the wireless channel to avoid other channels in my areas as much as possible.
I too was getting lots of disconnections using my MBPro only 5 feet away. Eventually engineer came out ?October - whilst on Mavericks - and said the firmware hadn't updated properly and it should be ok. It was better but not brilliant
My previous posts above refer post - Yosemite to my naming the 2 SSIds separately and much later (Jan 12) separate passwords (in both cases first deleting the networks in Systems pref)
Late November I swapped my HDD for an SSD (fantastic!) but wifi issues continued (as one might expect except that I had done a Recovery over internet and wasn't sure if there had been some initial improvement)
I joined seed testing Dec 18 so have to be circumspect now:
My recommendation to users of the BT dual-band Homehubs who are experiencing disconnection problems is, first of all, turn off the 5 Ghz band and see if you get any improvement (turning off the band means that you won't have to change any settings on your iMac or any other devices)
I have not tried turning off 5 ghz. My 2.4 ghz connection has always been more consistent since Dec 18. The problem with 5ghz has been a request for the password then the resulting error message "Invalid password" I have seen little change in this since Dec 18 BUT....
having discovered delights of alt/option key+click on wifi icon I find that if try to connect to 5ghz it works - no request for password usually or if it does it accepts it This happened for first time Dec 21. Significance of this date is that some people on other fora - BTCare Community for one - believe the firmware upgrade from BT is significant but my hub didn't update until Jan 17.
But I have jumped ahead a little:I was away from home much of Dec 23 - Jan 2. In 2 different locations I had no wifi connection issues - one was in K-U-Hull who have a local telecoms outfit called Kingston Communications - no issue on the dual band width hub, and next i was connecting via an apple airport to BT broadband. On return to London Jan 2, unable to connect to 5ghz as usual, and whilst running wireless diagnostic, it connected auto to 2.4
Was away / ill for period Jan 7 - 11 so no log of any importance
Jan 12 changed 5ghz password to different to 2.4 (see above) Still couldn't get past "invalid password"
Jan 14 I got a "no internet connection" in safari but hub blue light steady. I followed advice on BT forum or BT support? to try and find a better channel and switched both manually 2.4: from 11 to 13 and 5: from 44 to 40. i.e. Smartwirless off. I was auto connected to 2.4 ghz (which BTW is one of the more confusing things to me as nearly all the advice messages in the WD reports on the Mac refer to problems with 2.4 and recommend switching to 5...) SUCCESS! immediate connection to 5ghz with no password request. Was able to switch back and forth between networks and ethernet - all stable and easy to connect. Tried to disrupt it by adding iPhones and mini iPads and switching them between 2.4 and 5 - no problem! For not the 1st time since downloading Yosemite I thought "YES! cracked it, I am now a right-on Mac user" Ha.....
Later that day I also discovered the delights of paid app "wifi Explorer" (and even more recently - today - for free in menu Wireless Diagnostics>window>performance, scan, sniffer which, maybe not as prettily as w-exp, allow you to see all networks in reach, their channel, signal strength, MBPS etc etc Ooooh very exciting! And illuminating because it showed me that my hub/router was the only one using these two channels but like you I am a FON subscriber so there were 3 networks on each channel: me, BTwifiX and BT wifi with FON. I knew this because I each time i switched channels on my hub these 2 came with me. Elsewhere on BTCARE forum i read that attempts to "resign" FON membership typically takes 28 days to take effect - did your experience as reported here take that into account? My personal experience is that turning off the FON service (allowing a small part of the router bandwidth to be used as a semi-public hotspot) has noneffect at all,on connectivity issues. By the way, turning off FON means that you then cannot use any other of the enormous number of other FON routers as access points when you are away from home.
Like you I would prefer to hang onto FON if at all possible.
On Jan 15 awaking from sleep it connected to 2.4 ghz automatically (a ? should wifi stay connected whilst asleep? rejoin the network it was on when it went to sleep?) Tried to switch to 5ghz - initially connected then the old password request/invalid routine Connected whilst running Wireless Diagnostics - only connected briefly then dropped. INTERESTINGLY the WD report for the first time mentioned systems pref Network "Location not set to auto" Reset, tried to connect - no change.
Jan 16 upgraded to Yos latest seed
A restart of the router (I actually switched it off/on thats how incompetent I am) and I had the best day's connection since ever...
Jan 17 on awake very disappointed to see "Time Machine not ejected properly" for the 1st time for a while - not sure when that stopped appearing) and couldn't connect to 5. AND the hub repeatedly showed Red light and of course Safari kept complaining "no internet connection" Look at the date... I discovered the next day that my hub firmware was updated. After I restarted router had a very stable evening It awoke at one stage, auto connected to 2.4, and Time Machine had run, no error message about not ejecting properly.
Jan 18 on awake - likewise Good. After easy connect to 5 ghz it didn't hold. Couldn't reconnect even with WDiag running. AAAAgh!!
Tried going back to Smartwierless ON in Hub - no diff. Reset router. Restarted Mac. Auto started on 2.4. SUCCESSFUL switch to 5 with WDiag dunning. Channel was same as before SMART wireless
During the day I disconnected ethernet (ha, cocky now!) and although wi-fi connection lost after 1 hour it reconnected itself. Stayed connected for next 2 hours during TM run too.
Jan 19 today - ethernet still disconnected. On waking usual 2.4 connection TM had run, no eject message. But attempting 5ghz connection WITH wireless dig running - fail! (password invalid) Gloom. But having read some interesting links last night - will post separately - I applied my new knowledge of Wireless Diag>window>scan, performance etc and found 2 channels nobody was using with good signal etc With WD still running attempted 5ghx z connection SUCCESS (but why?!) . Anyway I swapped to the unused channels - 2, 36 and after one little landing on a comet bounce and disconnect, I reconnected and it has been stable since. 300 MBPS rock solid. Signal strength a little variable, Noise more variable, Ratio up and down btw 35 - 40
I cannot pretend to understand much of what I am reporting but I hope it makes sense to someone and I hope I am not in breach of my NDA...this seems to me to be mostly a BT issue not Yos.
Happy connections!

Hi all
Since our last update we’ve been busy rolling out configuration changes to the affected BT Home Hub 5As. We really sorry if you’ve continued to experience performance issues
The reason some people may be still seeing issues is that we have had to make some extra changes to the fix we’re sending out based on feedback from our customer test group. This means it is taking a little longer to deploy the fix and for you to see the improved performance.
We are working around the clock to ensure it is done asap, please leave your BT Home Hub on to ensure it receives the fix.
Nigel
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Re: 2nd home hub 5, Infinity still keeps disconnec...

Hi Everyone..
Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
08:24:10, 29 Apr. (60063.610000) PPPoE is up - Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
16:19:35, 28 Apr. ( 2187.920000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
15:58:10, 28 Apr. ( 902.870000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:51:19, 28 Apr. ( 492.570000) PPPoE is up - Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
15:46:58, 28 Apr. ( 245.670000) PPPoE is up - Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
Regards
DeltaOskarMike

Hi Imjolly
Thanks for getting back to me.
Here's the information - although I've sanitised what I think is personal information...
ADSL Checker
BT BROADBAND AVAILABILITY CHECKER
Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
Featured Products
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
Downstream Range(Mbps)
Availability Date
HighLowHighLow
FTTC Range A (Clean)
80
64
20
20
Available
FTTC Range B (Impacted)
79.6
52.9
20
12.2
Available
WBC ADSL 2+
Up to 7
4.5 to 11
Available
WBC ADSL 2+ Annex M
Up to 7
Up to 1
4.5 to 11
Available
ADSL Max
Up to 5.5
4 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
FTTP on Demand
330
30
Available
Fibre Multicast
Available
Copper Multicast
Available
Troubleshooting > helpdesk
1. Product name: BT Home Hub
2. Serial number: xxxxxxxxxxxxx
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 01:25:00
6. Data rate: 9999 / 38274
7. Maximum data rate: 22729 / 75117
8. Noise margin: 13.9 / 16.4
9. Line attenuation: 19.4 / 15.7
10. Signal attenuation: 19.4 / 15.7
11. Data sent/received: 14.4 MB / 191.9 MB
12. Broadband username:
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: xxxxxxxxxxxxx
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
Re: HH5 New Software Version 4.7.5.1.83.8.204
on ‎23-02-2015 12h31
Hi Guys,
We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
Regards
DeltaOskarMike

Connect a printer to Bt Home Hub usb plug and acess the printer on my mac

Hi,
I have the new BT Home Hub and i connected a printer in the usb socket of the hub.
Does anyone know how i can print with the printer.
The printer is a HP Deskjet Series
And i have a iMac

I have a BT Home Hub 2.0 and usually connect my printer to my hub via a LAN cable. However, a friend has just switched to BT and asked me whether this was possible. If you plug in the printer via USB the Homehub Manager page states that +*No USB device connected*+ and if you look on BT's website they say this:
{quote:title=BTs website post:}
The BT Home Hub, including the latest BT Home Hub 2.0, aren't print servers. Connecting a printer to the USB socket won't work, and BT can't help with this.
There are reports from some customers elsewhere on the Internet claiming they've managed to share printers in this way. But the success might be specific to the printer used by these customers, and the Hub doesn't support this feature.
{quote}
However, the following link provides shows that it is possible: http://www.wallaceit.co.uk/witarticle80.aspx
I'd be interested to see if this works.
Cheers.
Message was edited by: LightWithoutHeat

BT home-hub is HORRIBLE for gaming.

I'm using the home-hub 1.0 on my computer, I was sent the latest one but it turns out it does not even work on my system (upon calling your call centre, apparently I have to go out of my way to update my hard wear from 2007-08 which is unacceptable).
Let me give you an example with one of my games I use called Killing Floor and the program it runs on called Steam;
It is because the router is deciding to disconnect your game 1 minute after getting a server list. There is a rule preset, and hidden, on the router on UDP ports 27010-27011 which has a timeout of 1 minute. When Killing Floor connects to the Steam master server, usually on one of these two ports, this rule is triggered. However, after the initial connection, there is no data passed from the master server, and Killing Floor communicates directly with each server. Exactly one minute after clicking on Internet Games in KF, or clicking refresh, and receiving the initial data from Steam, this rule expires, because no more data has been passed, and it considers the connection closed. This has the effect of messing up the connection to the server, because it now wants to change the port that it is using to transmit or receive data on, and obviously the server wants to keep using this port. Hence you become to all intents and purposes, out of sync with the server.
I've tried port forwarding from the example list, I have even tried manually entering port codes. Nothing works, I still get the same problems and connection drops. I would try to go into the Telnet command prompt to delete this stupid rule the Home-hub uses to stop me playing games, but guess what? The new Home Hubs, to the best of my knowledge, have this feature missing or locked, and it was disabled on the earlier ones through updates. Thanks for that.
I'm not even sure if my hub updates at all and recently, my hub keeps losing connection. This is horrible service I am getting and I am more inclined to rip out this router and use a custom one to actually use the Internet and play games online.

Chris456 wrote:
On games that use a Source game directly then I have a few problems. When I first connect to a server I will drop out, second rejoin works fine. This has started to effect other games now when it never used to, like WoW.
I recently installed the latest Hub that I had with success (1.5 I think) but I'm still getting the same problems, so I tried to go to Applications and Sharing in my Hub-manager controls and I selected the device 'Steam Games' and 'World of Warcraft' and clicked add and then apply. So I join WoW and 1 minuet in I still get dropout problems, whats contributing to this? I am starting to believe like others have stated that something has happened to the net speed because it never used to do this with WoW itself. I don't want to risk breaking my hub by trying to manually update the firm-wire etc, so I might try and call BT tomorrow and ask for assistance.
I have tried accessing the Telnet numerous times but I always get the same message "could not open connection to host on Port 23: Connection failed". I am not sure how I can get this port open, anyone know how? Would be appricated. I have not tried the MTU either, guess I could try that.
This any good...wild guess... https://support.steampowered.com/kb_article.php?ref=1452-HCVB-6984

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