Latest iPhone update freezes on install
I've looked through a large number of other discussions on here and can't seem to find anyone with the same issue as me.
I went to install the latest update on my phone last night, it downloaded fine, as far as I can see it extracted fine, but then it stopped working. I unplugged it and tried again, only to have my phone now in recovery mode and iTunes still wont do anything for me.
The iPhone screen shows the apple logo and a progress bar which is about 2/3 complete and iTunes is telling me "Restoring iPhone software" with a progress bar that's 99% done.
I tried just leaving it for ages last night, but it never moved further than where it was.
Help?
Hi there,
Does iTunes pop up with any error codes? If its happening while software is installing, it could be a corrupt .ipsw. Also, you may have some security software on the iPhone that is not allowing the update to be verified on the Apple servers.
You should try disabling any if this is the case and then test.
To remove the .ipsw file simply go to one of the below locations depending on your machine;
Mac OS X
iPhone
~/Library/iTunes/iPhone Software Updates
iPad
~/Library/iTunes/iPad Software Updates
iPod touch
~/Library/iTunes/iPod Software Updates
Note: The tilde "~" represents your Home directory.
Windows XP
iPhone
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Documents and Settings\[username]\Application Data\Apple Computer\iTunes\iPod Software Updates
Note:If you don't see the Application Data folder, you may need to show hidden files.
Windows 7 and Vista
iPhone
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates
iPad
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPad Software Updates
iPod touch
C:\Users\[username]\AppData\Roaming\Apple Computer\iTunes\iPod Software Updates
Note: If you don't see the AppData folder, you may need to show hidden files.
You then just need to place this file in the trash.
For more detailed information, please see;
Update and Restore Error Messages - http://support.apple.com/kb/ts1275
Hope that helps!
Cheers,
MiFFMaN
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Main (disk0s2) /: 390,19 GB (172,93 GB free)
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Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
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Problem System Launch Agents:
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[failed] com.apple.AirPlayUIAgent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
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