Latest iTunes update: computer doesn't recognize DVD drive

I updated iTunes and my computer doesn't recognize my keyboard and my DVD drive.
I was able to get the keyboard back by unplugging it and plugging it back in.
I had to do a system restore to get back the DVD drive.
I don't want to reinstall the update until I'm sure this won't happen again.

Hello matthewfromwindber,
The following article can help you resolve the issue with your DVD drive after udpating iTunes.
iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
http://support.apple.com/kb/TS2308
Cheers,
Allen

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My ipad mini has water damage but when I plug into wall it says to connect to itunes. When I plug into Mac nothing happens. Not even a charging sign and nothing happens with itunes. Computer doesn't recognize it's plugged in.

my ipad mini has water damage but when I plug into wall it says to connect to itunes. When I plug into Mac nothing happens. Not even a charging sign and nothing happens with itunes. Computer doesn't recognize it's plugged in.

If moisture got inside, it may have shorted the iPad's electronics.
Solutions for wet iPad.
http://www.gazelle.com/how-to/ipad/ipad-recover-from-water-damage
http://www.knowyourmobile.com/appleiphone/ipad/ipaduserguides/701079/how_to_fix_ an_ipad_if_it_gets_wet.html
 Cheers, Tom

ITunes can't connect with iTunes Store & Computer doesn't recognize iPod

When I put my iPod in the USB-port, it is recognized by my desktop for a short time as "Lucas's iPod", then, after like 20 seconds it turns to removable drive en than it just dissappears out of My Computer, so iTunes says it can't sync it because it can't find the drive (= the iPod). I searched for solutions, tried the 5 R's several times, nothing works and I'm desparate. I tried to Authorize my Computer in the Store menu in iTunes, by clicking Store > Authorize Computer > Fill in Apple ID and password. I did that, but when I clicked Give Authorization, it says (In Dutch, I tried to translate it as well as I can): iTunes cannot connect with the iTunes Store. The networkconnection has been refused. Check if the networksettings are right and if the networkconnection is active. Then, try again.
I don't know what is meant with my "wrong networkconnection". My internet works beautifully, I can use everything, but only iTunes won't work. Why is the networkconnection being refused? I'm getting crazy because I have my Ipod for almost 2 months and I didn't take it out of my house or even use it one time! Please, please, please help me!
Message was edited by: Lucah
Message was edited by: Lucah

honestly on a Windows I do not know how, there are programs that you can download that will tell you, and there are unix scripts that can tell you. to find out how, you might want to talk to somebody who owns a windows and is proficient in using it.

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7

Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.

I haven't updated Ipod for 1yr,now when i connect to computer doesn't recognize either in Itunes or computer i'm sure its plugged in USB 2.0 enhanced still unrecognized PLEASE HELP!!

Truth is I Believe I'm stuck with and Older copy of Itunes and within that Yr I'm sure theirs been other Updates and now that I've Plugged in to My computer again it has caused a conflict..Yes I've downloaded the latest 10.4 Itunes still itunes or computer won't recognizes please help! me IPOD WON'T SYNC WITH ITUNES

See Here for Device Not Recognised
For Mac
http://support.apple.com/kb/ts1591
For PC
http://support.apple.com/kb/TS1538
More Info Here:
http://www.apple.com/support/ipod/
Just Select your Model...

I have been having a lot of trouble with the latest itunes update and my ipod classic 80Gb i.e. being unable to sync songs, but now i have no files at all on my ipod, it is completely blank when i view it from my computer. I need help, please, anybody.

As it says above, i have been having a lot f trouble with my ipod classic and the latest itunes update, i was unable to sync songs or anything to it and have tried every conceivable 'fix' i could find. i have run an itunes diagnostic and the results are posted below. a major problem is that when i try and view my ipod through my computer it displays nothing at all on the ipod, no files or anything, this may be the problem but i have no idea how it has happened or how i could resolve it.
This ipod holds huge sentimental value and i am loathe to buy a new one! If anybody can help it is greatly appreciated, than kyou in advanced.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
ASUSTeK Computer Inc. K50IJ
iTunes 11.1.5.5
QuickTime not available
FairPlay 2.5.16
Apple Application Support 3.0.1
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0038B8600B98D1E0
Current user is not an administrator.
The current local date and time is 2014-03-21 16:52:39.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2fd81a1f13cf3ff25a8b4f0e8e725116
**** Device Connectivity Tests ****
iPodService 11.1.5.5 (x64) is currently running.
iTunesHelper 11.1.5.5 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

Updated itunes now it doesn't recognize my ipod nano 6

updated itunes now it doesn't recognize my ipod nano 6

Hello mhill10633,
Based on your post, it sounds as if your device is not recognized by iTunes for Windows. I have located an article that will walk you through a series of troubleshooting steps to resolve this:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

TS1368 I downloaded the latest ITunes update, 10.6 I think. I can still sync my Ipod, but I can no longer access the Itunes Store. No error message, it just keeps "accessing" but nothing shows up. I've restarted my computer twice.

I downloaded the latest Itunes update, 10.6 I think. I can still sync my Ipod, but now I can't access the Itunes Store. There's no error message, it just keeps "accessing" but never completes. How can I fix this?

Ok... I just tried connecting my iPod directly to a USB port on the computer rather than via the USB hub I was using and everything is fine. Odd, but I'm happy now.
Thanks,
Evan

I downloaded the latest itunes update and it will not play my music and the sound on my computer has been disabled.

I downloaded the latest itunes update on my HP desktop with Windows Vista and it will not play my music and has disabled the sound on my computer?

Good Morning jsacc38,
The resource below will help you with the issues you are having with the iTunes for Windows update on your PC:
If you can't install or update iTunes for Windows - Apple Support
http://support.apple.com/en-gb/HT201668
Learn what to do if you can’t install or update iTunes on your Windows PC.
If you can’t install iTunes on your Windows PC, or if you see “error 7” or “error 2” after you install the software, follow the steps below in order.
If you see a different error when trying to launch iTunes, follow the steps in iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
Make sure that you're logged in to your computer as an administrator.
If you're not sure if you have an administrator account, read Windows 7: How do I log on as an administrator? You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Install the latest Microsoft Windows updates.
To download the latest updates, visit the Microsoft Windows Update website. iTunes for Windows requires Windows XP, Windows Vista, Windows 7, or Windows 8, with the latest Service Pack installed. If you can’t install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for assistance.
Visit the iTunes download page. Click Download Now to download the iTunes installer. When prompted, click Save (instead of Run).
Right click on iTunesSetup or iTunes64Setup (the installer you downloaded in step 3).
If you have Windows Vista, Windows 7, and Windows 8: Choose "Run as administrator."
If you have Windows XP: Choose Open.
If you've previously installed iTunes, the installer will prompt you to repair the software.
After the repair is complete, restart your computer and try launching iTunes.
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
Remove and reinstall iTunes and other software components for Windows XP.
Remove and reinstall iTunes and other software components for Windows Vista, Windows 7, or Windows 8.
Songs you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won’t delete your music.
Disable conflicting software.
Some background processes can cause issues that prevent applications like iTunes from installing.
If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
Restart your computer.
After the restart, and adjusting the software running on your PC, install iTunes again.
Get more help
If the steps in this article don't help you resolve the issue, you might be able to find a solution through a search of the Microsoft support website.
If you receive errors regarding inaccessible registry keys during installation, try the steps found in "Could not open key" message when installing iTunes or Apple components for Windows.
Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet. Contact the vendor for additional information.
Last Modified: Feb 2, 2015
Have a good weekend!
- Judy

There is a DVD stuck in my drive on my iMac, the computer doesn't recognize it's there, how do it get it out?

There is a DVD stuck in my drive on my iMac, the computer doesn't recognize it. How do I get it out? I was trying to burn some photos onto it. Some error camer up, and then I coudn't get it out.

Hello, try holding the Mouse button down while booting up.

Hey my iPod is not showing up on iTunes and my computer doesn't recognize it. It runs out of battery very fast and only shows the 'Connect to iTunes" screen. What do I do?

Hey my iPod is not showing up on iTunes and my computer doesn't recognize it. It runs out of battery very fast and only shows the 'Connect to iTunes" screen. What do I do?

http://support.apple.com/kb/ht1808
http://support.apple.com/kb/ts1567
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
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My computer doesn't recognize my CD/DVD drive

I am trying to install software for the camera I gave my husband for Christmas. On Friday I did install the software for the camera he gave me. I'm the only user of this computer and have done nothing unusual or different on it but for some reason it doesn't recognize that drive and I don't know how to overcome the problem. I've rebooted several times but that hasn't helped.
Can someone tell me what I can do to fix this problem. Please keep it as simple as possible as I don't understand computer terminology at all.
I'm desperate and don't want to have to take it anywhere to have it fixed.
Thanks. Linda43
Solved!
Go to Solution.

You can probably fix it this way, Linda.
CD / DVD drive missing from 'My Computer' (Windows Explorer)
-Jerry

My computer doesn't recognize my iphone - i plug it in to sync it but it doesn't popup in itunes

my computer doesn't recognize my iphone - i plug it in to sync it but it's icon doesn't popup in itunes - what's wrong?

this is weird, but it ususally works for me: try blowing in both ends of your usb plug to make sure theres not any dust lurking there. do the same to the baottom of your iphone where you plug the cord into. its not a techy kind of solution but it works for me and my friends.

HT3204 I was in the process of restoring my ipad and an issue with itunes came up and itunes closed. Now my computer doesn't recognize the ipad as anything so I can't complete the restore process.

I was in the process of restoring my ipad and an issue came up with itunes and it had to close. I reopened itunes but now my computer doesn't recognize the ipad as anything plugged in to my computer. I am unable to complete the restore process.

Hi kimbo934,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
I hope this information helps ....
Happy Holidays!
- Judy

Can I still sync my iphone 4 in ios 7 to the latest itunes update?

Right now my iTunes and my laptop can't detect my device (iphone 4), so I'm wondering if installing the latest iTunes update is the case. And I'm also worried if I do that, it will only prevent me from syncing my iphone to my iTunes. Help anyone?

Hi ..
An iPhone 4 cannot be updated to iOS 8 > Apple - iOS 8 - What’s New
iOS 7.1.2 is the latest version available for an iPhone 4.
If iTunes doesn't recognize the iPhone ...
For Mac > iOS: Device not recognized in iTunes for Mac OS X
For Windows > iOS: Device not recognized in iTunes for Windows
Make sure your computer meets the requiremens for iTunes for Mac or Windows > Apple - iTunes - Download iTunes Now

Latest iTunes update: computer doesn't recognize DVD drive

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