Latest itunes update failed, can't reinstall
Just tried to do automatic update on itunes. It failed because some service MSC???.dll was reported missing. It suggested I download manually and reinstall, which I tried twice, with the same result.
Hello there, New York Hal.
The following Knowledge Base article provides some very useful steps for troubleshooting your issue:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Similar Messages
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MSVCR80.dll file missing (after latest iTunes update). Unable to reinstall iTunes either. Fixes?
After installing the latest iTunes update, I am unable to open iTunes (The program can't start because MSVCR80.dll is missing from your computer). Plugging in my iDevices won't prompt iTunes to open, either (they are viewed only as mass storage devices). I attempted to reinstall iTunes, but recieved an error message that said I had insufficient rights to install (I am an administrator). Is anyone else having similar problems? Is there a way to fix it that won't include uninstalling the current version of iTunes? Don't want to lose all my files! Thanks for a rapid response, Community. I appreciate all the help I can get.
Hi bookishwench,
Thanks for using Apple Support Communities. This article has steps you can take for the error you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
Can't download the latest itunes update. Can someone help me?
I'm trying to download the latest itunes 11.1.4 but when it gets to the part of the download "Starting services" I get a message saying, "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." The only options they give me are to Abort, Retry, and Ignore. Now I've pressed Retry and Ignore but the same message will just pop back up. When I hit Abort it ask me if I want to cancel the Itunes update which closes the update process all togther.Since I wasn't able to complete the latest itunes update I am unable to open itunes on my compute. I need help...How am I suppose to verify whatever they want me to verify?
My issue was solved. This person's solution solved my issue https://discussions.apple.com/message/24604556#24604556
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Latest iTunes update fails, Uninstall / Re-Install solution fails
Hello All,
Katrina, b noir ....
Several days ago after the last iTunes update failed, crippling iTunes connection to the iTunes Store, I came to the support pages for answers.
I started following the step by step instructions to uninstall and re-install iTunes 10.4.1.10, first hitch...Bonjour refused to go completely leaving stubborn files behind, I had to download LSPFIX.exe to finally clean its folder
As instructed by the apple support article, orderly deleted all the other files and folders, used msicuu2.exe, restarted the PC, and using rar extracted the individual .MSIs to continue with standalone installations.
Got two new errors, Apple Application Support will not install due to "A later version of Apple Application Support is already installed on this computer" and,
Apple Mobile Device Support failed to install when the AMDS stalled and displayed a 1053 error,
Tried to start the AMDS service many times without luck, I read somewhere that NETframework service pack 1.1 had resolved that 1053 error in the past...I am logged as admin on a Windows XP machine
Most of what I did successfully was learned from reading the posts and answers to/from other members.
I would really appreciate your assistance.
Thanks and best regards.For some reason when I try to download iTunes from the Apple site the file is flagged as dangerous.
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
HT201413 itunes update failed - can't get past "Apple mobile device failed to start"
Any help would be appreciated:
I opened itunes today and got the standard needs-to-update message, so I let it do its thing. Rather than update like usual, it stopped and said there was an error and it failed to finish (didn't copy that one down). I tried clicking on the desktop link, but it said there was something missing and I should reinstall it.
I went and uninstalled it, then went to the itunes site and downloaded the latest version, and now I'm stuck with this:
"Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services."
Then I have the option to abort, retry, or ignore. I can't ignore it 'cause it brings me back there, and retry does the same. Abort just cancels the whole install.
I looked up "Apple Mobile Device" but the help tips just tell me to stop it and start it again, but it never started. I tried to start it, but I get this:
"Windows could not start the Apple Mobile Device service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion."
Where do I go from here? It has always just...updated. I have no idea where it's getting this problem from.Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
I plugged my iPad to my computer this morning and it said there was a new version of IOS available. Tried to install.
Install failed.
Now itunes won't open: "The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem."
Went to www.itunes.com, downloaded and tried to install. Install failis saying I need to verify that I have credentials to run the program. Choices: Abort, Try again, Ignore. Needless to say the only choice that works in Abort, so I can't connect my iPad to iTunes.
Is there a way to uninstall the program and then try again?
Or other fix?How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808http://support.apple.com/kb/ht1808
Cheers, Tom -
I recently updated from Windows 8 to 8.1. Now I can't sync my iPhone 5. I have the latest version of iTunes and my phone is updated as well. It worked fine with Windows 8. Now iTunes doesn't show my phone when it's connected. My computer does recognize that my phone is connected. Is there a fix for Windows 8.1?
these are common problems with windows 8.1 and you can point the fault at MS not iTunes
refer to diesel vdub's post
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538 -
After latest itunes update i can no longer drag songs using home sharing.
Previously, I was able to open home sharing between my husband (his mac) and my computer (pc). But after the itunes software update on my pc, the ability to import and drag songs is gone. I have done it many times before. I see the home sharing library and can browse through it. But can't take any action with it. Can't import to library or to ipod.
With your iPhone connected and selected in iTunes, in Summary pane, select Manually manage music and videos.
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HT1926 Problems synchronizing iPod touch after installing latest iTunes update
After having installed the latest iTunes update I can't sync my iPod touch with iTunes anymore. Error message reads: Attempting to copy to the disk "Acer" failed. The device is not connected." I already re-installed iTunes completely. Another error message says: "iTunes could not back up the iPod because the iPod is disconnected". But the iPod was connected. What can I do?
Temporarily disable any security software on the computer.
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After an iTunes update failed to install, iTunes won't open and I get the following two windows. Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126) When I reinstall I get the same messages and ITunes won't open.
Click here and follow the instructions.
(98815) -
iphone 4 not recognized and will not sync after latest itunes update. I have done recommendedl trouble shooting and uninstalled and reinstalled itunes to no avail. Can I go back to earlier version of itunes or restore computer to fix?
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I'm running XP. After downloading the latest itunes update i get a "Runtime error" and can't start itunes. Help?
iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue
Solving MSVCR80 issue and Windows iTunes install issues.
Thanks to user turingtest2 for this solution.
Solving MSVCR80 issue and Windows iTunes install issues.
If the above doesn’t do the trick entirely, then use the instructions in the following as it applies to the version of Windows you are using:
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
You may be required to boot into safe mode to complete the folder deletion process. -
the latest itunes update on my vista laptop brings up R6034 runtime error - after rebooting - uninstalling - reinstalling i have NO itunes access. please correct in your updates. there are others with the same error message thank you!!
'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
i tried to download the latest itunes update, but received an error and now can't open itunes at all. Help?
Hello bajura007,
Thank you for the details of the issue you are experiencing with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
When you get to the step to uninstall iTunes, it is important to uninstall iTunes and the related components in the order listed in the link for that step.
You can find the full article here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I am trying to download the latest iTunes update; keep getting error message that says "The folder path 'My Documents' contains an invalid character". This also happens when I try to uninstall iTunes. HELP!
OK, never mind! I saw another question on the right side that addressed the problem, and it worked perfectly! Went to Major Geeks' page, downloaded the Windows Installer Cleanup Utility, and was able to reinstall the updated version of iTunes! This community is super!
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