Latest requirements in crm

Hi gurus,
Please tell me what are the latest requiremnts companies look for in a sap crm functional consultant.because i have experience in sap crm sales and marketing .Iam trying to learn the services part.........and since its a bit technical iam also planning to learn abap and some java,since iam not from programming background.
I dont really know how to proceed since iam not able to have hands on sap crm currently.Hope iam going on the right track.
Hope my patience pays off at the earliest???There must b support projects also for crm
advise me gurus
thanks
ajay

Dear Ajay,
But so far CRM functional consultants has high demand in Market. May be u r not approching through right channel. Put ur resume in job portals/try through consultancy firms. Also see the requirements of the specific companies in their site.
As you are already a functional consultant try to enhance ur knowledge in that area only. If you have work in CRM 4.0 may be try to work in CRM 5.0, 5.1...which has high demand in market now. Having some basic ideas/knowledge of technical side always help us.
Thanks,
Atin
Reward points if it helps.

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Latest Version of CRM

Hi,
In CRM also any versions like 5.0/6.0 in r3?
What is the Latest Version in CRM?
Thanks
Prasad

Hi,
the last versions have been
2005 (5.0)
2006s /1 (5.1)
2006s /2 (5.2) --> current version
2007 (6.0) --> currently in rampup
Regards,
Wolfhard

ABAP requirements in CRM

Friends,
I am an ABAP programmer and have started learning SAP CRM. Can someone tell me how ABAP integrates with CRM.
Thanks.
-cbk

CBK,
Okay the answer is what business process do you want to support?
-- Sales Force Automation/Mobile Sales
-- Pricing/IPC
-- E-Commerce/Internet Sales
-- Call Center Management/Interaction Center
-- Marketing
-- Plus many more...
Based on the business process you want to support, it will require different technical skills. In general I recommend learning the following:
Classroom
- Take the SAP CRM Technical Overview Class, CR555. It won't cover all the details but will help.
- Take a CRM customizing class in the business area you will be supporting.
Self Study
-- http://service.sap.com/crm - Read and download every piece of material on CRM you can find there
-- There is an Online Knowledge Product for CRM 40 that SAP produces that is worth the cost. You get code and configuration tutorials for this.
-- http://help.sap.com - Read this
-- There is a book on CRM published by SAP Press
Practical
-- Start learning on a CRM 40 system. CRM is no different than any SAP solution. Until you get your hands dirty using the software, you will never learn how it works.
Someday somebody will write a decent ABAP development guide for CRM. However until that somebody gets time to write that book, some weblogs will be published in the in between period. I personally want to write a few more CRM weblogs, however I been on a CRM mini-project for the last month.
If anyone has suggestions of CRM ABAP development topics you would like to see as a weblog please post it here. I will pick one topic suggested that I am able to elborate on further as a weblog.
Take care,
Stephen

Which topics are required for CRM consultants from BW consultants

hi experts,
In which scenario BW consultants will hepfull to the CRM consultants, It means what type information they will require from BW consultants.
In BW which topics are usefull for CRM consultants.
thanks & regards
venkat

Dear Desu siva anjith,
you just understand how to prepare reports and how these reports are related to crm.....
learn what u need in crm.....
shaik..

Taking requirements in CRM

Hello everybody!!
I am new in CRM as well in this forum!!I have a problem!!tomorrow I have a meeting with the customer in order to take requirements but I don't know what to ask him!!Could you help me with some guide to take the requirements!!
thanks a lot
Ana
Edited by: Cecilia on Feb 16, 2009 1:26 PM
Edited by: Ana Marcucci on Feb 16, 2009 1:30 PM

Hi Ana,
Now when you have this basic information, the next should be
Understanding different business processes (end to end). E.g. How / which are the different ways client is getting in touch with the customers. There may be scenarios where customers on their own contact company and company sales representatives contact customers. You need understand the process of lead generation
Next is what do happens after the leads are generated. How do they filter these leads and create opportunities. Do they follow any sales methodology for tracking the opportunity.
Once the opportunity is matured, do they create order directly or they create enquiry and quotation before creating the order.
Similarly what do they do for marketing their products. How and when do they make marketing plan. Do they run any marketing campaigns. How do they track responses to the campaigns. What types of offers they make to the customers, How do they create target group/segmentation for running these campaigns.
Similarly for service.
Once you understand this, you will have to suggest them how will you map their process in CRM .i.e. you will configure the system which will track following
Planning Campaigns  leads  opportunities  Activities  enquiries  quotations  order  order replicated to R/3 etc.
This is just an example for you to understand the approach. You can develop you own set of questions based on the Industry the client is in to and the modules and channels he wants to implement.
Hope this helps you.
Regards
Dinesh

How to define "Qualification Requirement" in CRM 7.0?

Hi,
When I create an IBase in WebUI in CRM70, in "Qualification Quirement" block, I can insert one from a list. How can I create a new "qualification", not choose an existing one?
Thanks a lot!

Hi,
This problem is related to IC and not related to Marketing Campaign.
At this movement I hv resolved this problem by storing phone # in memory variable by some other way.
But I would be more interested to know Communication Data in 'Context area' of IC.
Thanks & Regards,
Nilesh P.

Does IPC require an SAP CRM system ?

Hello,
we need to install the SAP Internet Pricing and Configurator (IPC).
Does this IPC require a CRM landscape ? As we have ERP usage type...
Many thanks!

Hi Raghvendra,
Open ur CRM system configuration from portal
system administration -> system configuration
locate ur CRM system under portal content and
Right click on crm system open->object.
now Under Property Editor from property catogory select ISA B2B (internet sales B2B application)
ISA B2B Description --> description.
ISA B2B host name ---> j2ee_host.domain.com:port
ISA B2B path ---> /b2b/b2b/init.do
ISA B2B Protocol--->http
Hope this helps.
Rgds,
Vivek
PS: Pl reward points if found useful

CRM ISA Software Components required for Netweaver CE 7.1

Hi Experts
We are planning to migrate CRM ISA Application to Netweaver CE 7.1 environment. Currently we are in Netweaver 7.0 portal in which our CRM ISA 5.0 component is running.
What are the Software components required for CRM ISA to be compatable for Netweaver CE 7.1 environment.
Basically we need to know the SCA versions for CRM ISA compatable for Netweaver CE 7.1
Any kind of documentation which describes SCA's and installation steps are very much helpful
Thanks,
cnu

Hi cnu,
Information about CRM Java component should be described in master guide, for example CRM 7.0 , these components are
SAP Shared Java Applications 7.0
SAP Java Data Dictionary 7.0
SAP CRM Java Applications 7.0
SAP Shared Java Components 7.0
SAP Shared Web Components 7.0
SAP CRM Java Components 7.0
SAP CRM Web Components 7.0
SAP IPC Mobile 7.0
TeaLeaf 4.5
you should be able to find the SCA files in service market place using these component name.
Interesting to know why would you migrate from 7.0 to 7.1? or you just want to PoC? I don't think SAP will you support you unless you have made a very good deal with them.
I also heard the version of web channel will bring some really good feature though it's still based on NW 7.0 with ehp, are you going to "migrate" it once again?
good luck,
Denny

Mapping Z-fields of BP in CRM to ECC and vice versa

Hi Gurus,
Z-fields for BP were created in CRM using EEWB and AET tool. These z-fields need to be transferred from CRM to ECC, standard fields like KNB1-ALTKN, KNKK-REVDB,KNKA-KLIME... etc.
Now, that these z-fields are added in the BDoc. I believe no enhancement is required on CRM.
Please guide me on how to map these z-fields from CRM to standard feilds of ECC.
Thanks & Regards
Praveen
Edited by: Praveen on Apr 19, 2010 10:19 AM

Hi,
Thats right! C03 best practices would be certainly helpful to you.
Few important steps for BP repllication from CRM to ECC would be
In CRM , First define your Logical destination in BD54 .
1) SU01 Transaction to create users : create user in CRM & R/3
2) Transaction code SM59 : Create RFC DESTINATION .. here u use the users created for reaching into R/3 from CRM
3) transaction code: SMOEAC: ADMINISTRATION CONSOLE:-
here define Publication, subscription and site ( OLTP) , and define replication objects ( like BUPA_MAIN, BUPA_REL)
4) define Queue: SMQR and SMQS - inbound and outbound queue /
Que registration .
5) check entry in R/3 side tables:- Make the proper entry into R/3 side tables in SM30
a)CRMRFCPAR
b)CRMPAROLTP
c)CRMSUBTAB
d) CRMCONSUM
These are important steps for Middleware settings between CRM & R/3
In addition to this , you need to correctly define your
1) in CRM ,BP GROUPINGS with Internal Number range
2) in R/3 define "Account Group" with "External Number Range" for BUSINESS PARTNER
3) In R/3 , Mapping of CRM CLASSIFICATION with R/3 account group...e.g. Classification B for customer with ACCOUNT group of R/3
You need to also map in CRM correctly the partner functions and R/3 Partner functions.
regards,
PD
Reward points if it helps...

Document/customer pricing and replication of pricing data from r/3 to crm

Hi,
can any one tel me how can we replicate the r/3 pricing condition, pricing procedure to crm.
once it is replicated to crm what customization is require in crm.
tel me abt customer and document pricing procedure, how it will be effected in the transactions.
plz any one help me to know this scenarios.
thanks
kumar

Hello Sathish,
Start from here: [Data Transfer from SAP ECC (Download)|http://help.sap.com/saphelp_crm60/helpdata/en/51/62431b7b3511d3ad650000e8a5bd28/content.htm] The help document gives you the steps required. You can also see the [Master Guide |https://service.sap.com/~sapdownload/011000358700001398312008E/MG_CRM2007V2.pdf]or [Customizing Replication Guide|http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/Documentation/B09_BB_ConfigGuide_EN_US.doc] for similar configuration information.
Essentially after you download the pricing related customizing data from ECC into CRM, you have to download the conditions. the standard conditions get downloaded without any issues since the download adapters are defined already. However, for downloading custom conditions in ECC, you have to do further configuration. You have to define the adapter objects and do the initial download of those conditions. Such an information is available in the [Master data and Transaction data Replication Guide|http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/Documentation/C03_BB_ConfigGuide_EN_US.doc].
Easwar Ram
http://www.parxlns.com

Error while downloading Business Partners from R/3 to CRM in Inbound que

Hi Experts,
I am getting function module "PMPAY/P_CHK_MC" not found error in Inbound queue of CRM while downloading customers from CRM to R/3. I checked this FM is not exist in CRM.
Why this is FM required in CRM, any way to skip this error?
Regards,
Kumar

Go to IMG>CRM>Basic Functions>Payment Cards>Basic Settings>Maintain Payment Card Type> Here take out checking rule values example 1234 which is assigned to Type. If this dont resolve let me know I will check tomorrow in my system as I dont have access to system now.
Hope this helps.

Material Updates from ECC to CRM

Hi Experts,
We recently had application of Enhancement Pack4 on our ECC system. After the application EHP4 pack, we have started getting some material updates from ECC to CRM. And those updates are failing in CRM as we do not have any material set up in CRM. Due to these failed updates, lot of dumps are getting created in CRM. So can u please advice where/how in ECC i can restrict these updates to go to CRM. Any help in this will be highly appreciable.
Regards
Charitha

Hello Charitha,
In txnn:R3AC4 of CRM , check INACTIVE flag for object MATERIAL (and any other objects whose data is not required in CRM)
for your RFC destination (ECC).
This would prevent any automatic data flow for this object from R/3 to CRM.
Hope this helps!
Best Regards,
Shanthala Kudva.

Form routines in CRM down loaded from R/3 for pricing

Hi all,
we have the following scenario:
1) We have created an access sequence for tax condition in R/3 using standard form routines / requirements 7 (domestic) and 8 (export).
2) The cutsomizing and conditions are down loaded to CRM (4.0) and the prices are calculated using the IPC.
In R/3 the tax is determined correctly:
check: komk-aland = komk-land1 -> domestic tax is determined.
check: komk-aland ne komk-land1-> export tax is determined.
In VOFM (R/3) it is possible to see the ABAP code of the requirement and set break points to check how the access is fullfilled.
_Problem
In CRM domestic tax is determined even though sold-to and ship-to party have different country codes. The same scenario that determines export tax in R/3 determines domestic tax in CRM.
The pricing analysis in the transaction in CRM displays that the access is found and that requirement 7 is fullfilled which makes no sense.
Does any one know where to find the code of the requirement in CRM and make a similar analysis with break points as in R/3 to see how the fields of the access are filled and the requirements are checked ? In customizing and the IPC only the form routine number is displayed but the code is not visisble.
Thanks in advance,
/Annette

Hi Annette,
I do not know what version of CRM you are running but I assume it is > 4.0. In all circumstances we are talking Java IPC developments which are not as easy to debug as ABAP. I will refer you to OSS note 809820 for further info.
You can upload and download the Java devlopments to the CRM server in transaction /N/SAPCND/UE_DEV.
Debugging is unfortunately not as easy as in R/3. I have not done it myself but I think you have to install Eclipse or NWDS on your machine. And then it should be possible to link it to CRM.
There is some additional information here:
http://help.sap.com/saphelp_nw04s/helpdata/en/f7/928f9e77da4588b9bf5e65d73bd674/content.htm
But you definately need Java knowledge to do this
Br,
Anders

How to add new fields in CRMD_CUSTOMER_H in CRM 3.0 ?

Hi,
I I have a requirement in CRM 3.0 to add a new field to crm structure CUSTOMER_H but not sure how to do this. I know in 7.0 we have transaction EEWB to do this but in 3.0 i have no clue. Please help how to do this. Thanks in advance!
Regards,
Bhanu

Moved this over to CRM General & Framework.
Firstoff technically SAP CRM 3.0 is not even supported in general maintenance by SAP. However for memory lane, extensions in CRM 3.0 must be coded manually. EEWB did not exist until CRM 4.0. In general there should be a CI include in CRMD_CUSTOMER_H where you would put your fields. The drawback is that you need to extend the BDOC structures and write the exits to populate/receive the fields on the inbound outbound bdocs manually along with the transfer to BW.
BTW since it is CRM 3.0 you probably have bigger problems than this, but that's just my opinion.
Wow this makes things feel like 2002/2003 all over again for me.
Take care,
Stephen

Document Migration from CRM to SAP Content Server

We are going live with SAP CRM 7.0 next week. CRM team configured some of applications like ITSM, Change Request Management and Transport Request database also as part of implementation.
We got last minute requirement that CRM team would like to go-live with current configuration with current configuration and eventually they would like to migrate all documents to Content server.
We do not have content server in place yet and planning to implement sometime in Feb. I am trying to explore ways how we can export existing documents created in CRM and migrate to Content server and link it.
Any ideas/Suggestions?
Thanks,
Miral.

In which repository are the documents currently stored in CRM? Please see if Note 688241 on 'Relocating large SAP Content Server Repositories' could be of any assistance to you.
Regards,
Pradeepkumar Haragoldavar

Latest requirements in crm

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