Latest update makes my vista not shut down

SO, I've uninstalled and re-installed the latest ITunes three times, and every time after installing my computer fails to shut down properly. I've let it go for hours of " shutting down" and it never does unless I hold the power button. When I start it up, it says it was not shut down properly and how would I like to start it up... When I uninstall iTunes, it shuts down and restarts fine. Can someone out there spread some help my way?

Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.

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HT1277 I can't do an update because MAIL will not shut down!!!! The Quit Mail choice in the drop down menu is gray and does not repond!

I am not able to do an update because mail is open.

Hi Charlie,
Hold these keys to get a Force Quit to come up where you can choose Mail...
CMD+alt+esc
Sometimes alt is option key.

MacBook Pro (10.7.3) not shutting down after updating to latest iTunes

This is a bit of a strange one, and after searching high and low, I haven't seen any other references to it, so...here goes:
I'm working on a MacBook Pro (13-inch, Mid 2010) running OS X 10.7.3, and the complaint is this: the system will not shut down or eject a connected iPod (classic) or smartphone (Verizon Android phone) after updating to the latest version of iTunes.
I've been troubleshooting this for several days now, and I've tried the following:
1. Created a new admin account and tested from there. No change.
2. Created a backup image of the hard drive, erased & reinstalled 10.7, created temp admin account - issue resolved, but iTunes library unable to open because it was modified by a newer version of iTunes.
3. Ran software update to bring system current (as of 20 April 2012)
4. Issue reappears after software update.
5. Reinstalled 10.7.3 from Recovery partition.
6. Again, issue resolved, but unable to open iTunes library modified by newer version.
7. Update iTunes, issue returns.
I actually did several variations of the erase & install routine, as well as several admin accounts, but the basic gyst of it is that after updating iTunes, the system hangs at the spinning gear on shutdown every single time.
The version of iTunes that is reinstalled with Lion is 10.5.1. I don't know which version between that and 10.6.1 is causing the problem.
Not sure where to go from here, so I figured I'd throw it out to the community.
Thanks.

Well, after throwing my hands up in the air, I returned the MacBook Pro and iPod classic to their owner because I'd held onto them for over a week trying to troubleshoot the issue with no success.
Two days later, she contacted me and told me her iPod was the culprit -- it had some bad sectors on the hard drive. I had thought to check that, but she had data on the iPod that wasn't backed up anywhere, so I back-burnered that until later.
Glad to see I'm not going insane, though. ;^)

Mac Pro 2nd Gen not shutting down after latest leopard update 10.5.3

I have a mac pro 8 core 2nd gen machine (August 2007) just updated from 10.5.2 to 10.5.3 and immediately after doing so the machine usually will not shut down by it self. It goes through the shut down process, exits finder but then the grey spinning dial just keeps going. I left it for 30 minutes like that, and then realised I had to manually force power down by holding the power button. It does that now all the time, except once. I don't know what could be causing this, works fine otherwise, but really annoying as the machine is located in a difficult to reach spot- so when I finish work I have to reach around and hold down the power button to get it to turn off - wouldnt' mind to fix that.

try these steps
Mac Pro SMC reset
http://docs.info.apple.com/article.html?artnum=304123
PRAM Reset
http://support.apple.com/kb/HT1379

Macbook does not shut down or restart. It stops at an blank white screen with the cursor moving around it. Updated to the latest software

I have a Macbook Air 13.3" 2012 model. For a couple of days my Macbook does not shuts down. It just stops at a blank white screen with the cursor still hovering around it. I have to shut it down forcefully every time using the power button.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

I connected my iphone 4s that i unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. it told me it needed 8 hours. i closed my laptop. not shut down. i opened and it wants restorin?

I connected my iphone 4s that I unlocked for t-mobile. I plugged it into itunes, and it asked me to update to ios6. I accepted the download and update button. It told me it needed 8 hours. I closed my laptop, not shut down. I re-opened the laptop a few hours later, and it wants restoring?? Whats going on?! i want my iphone back! PLEASE HELP. I'M LOST!!! (I synced my iphone to my computer if that helps at all).

Yes, and, I try to restore. I have the T-Mobile sim card in it just to clarify. It will not let me get passed that, it does not accept the t-mobile sim card. i tried restoring it using wifi, cellular, and i cant get i tunes. I am scared that if i take the tmobile sim card out and put the at&t one in just to complete the restoration process that the iphone will lock again and not read the tmobile sim card, then all my hard work has gone for nothing. ( this whole process was caused by me trying wanting to empty my pictures onto my computer because i did not have any storage space left). <--- that may not be as important, but i included it just because.

HT1222 I started the lastest iPhone 5s software update then my phone just shut down and will not turn back on. I've tried the home button, the button plus the top right button together for 20 sec, plug it in and nothing

I started the lastest iPhone 5s software update then my phone just shut down and will not turn back on. I've tried the home button, the button plus the top right button together for 20 sec, plug it in and nothing

Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.

I-phone 4 froze after an update, will not shut down and sends all calls to voicemail. Apple logo is the only screen that I get, is there anything I can do?

I-PHONE 4 FROZE AFTER AN UPDATE, WILL NOT SHUT DOWN AND SENDS ALL CALLS TO VOICEMAIL, IS THERE ANYTHING I CAN DO?

Unplug it and let unit go dead. Then hold your Home button down and plug the USB power cord back in. iTunes should see it and then restore.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

My phone froze and will not shut down when I updated the iphone

my phone froze and will not shut down when I updated the iphone with the new software
<Re-Titled By Host>

Hi there bebe_meza,
You may find the troubleshooting steps in the article below helpful.
iOS: Not responding or does not turn on
-Griff W.

Updated to OSX Maverick....now can NOT shut down system!

updated to OSX Maverick....now can NOT shut down system!

ifkidsruledtheworld wrote:
updated to OSX Maverick....now can NOT shut down system!
Why not?
Pete

Can not shut down late 2011 MacBook Pro and turn it back on again without the hard drive disappearing?

Ok, I have searched for months for an answer to this question to no avail, probably because no one has experienced it before. I am hoping however that you guys can help me figure this one out cause it is driving me nuts! Also, I am not entirely sure what section of the support I should put this under so if I stick it in the wrong place, I apologize.
Right now my problem is very simple. When I turn off my laptop, and then try to turn it back on, my internal hard drive disappears... and I get the blinking folder with a question mark on it. I have figured out something interesting however. I have an install disk with Ubuntu Linux on it. If I boot into that first, then RESTART the laptop, not shut down and turn back on, it reads the internal hard drive just fine and I can boot as if there is nothing wrong.
Second part to the problem... If I allow the laptop in either OSX or Windows to go to sleep (aka shut off the hard drive but the computer remains on), when I attempt to wake it up, I am greeted with the usual log in screen of whichever OS I am in, but is frozen and after a few seconds goes black and restarts the computer to find that... Surprise! The hard drive is gone
I have tried every trick in the book that I can think of, but can not seem to come up with a solution to the problem... I know when the problem happened and if anyone thinks that that will help them figure this out I will type everything I did up till, including the crash that caused this, and my attempted fixes, but I have class right now so only if you guys want it I will type all that out.
What I am currently running is:
2011 MacBook Pro 13in screen
4Gb of Ram
1TB internal Hard Drive
OSX 10.11.whatever the newest update is... just updated the other day again.
Windows 8.1 on BootCamp 5 (yea I know its not supposed to work but it does) again, fully updated
Ubuntu 13.10 (I think? Doesn't really matter, its just an install disk I use to boot the computer)
If there is anything else that you guys need me to provide, I can, just simply ask. I can provide as much info as is necessary.

Sorry it took me so long to write back, But unfortunately this didn't help my issue.
My uncle and I did a lot of tests on this computer and have narrowed down the location of the problem a little bit.
We tried to first reset the SMC and the NVRAM as suggested, but the only thing that did was make the fans run on full tilt for the first session after restarting it for some reason. After that we tried re installing OSX over the OSX that was already on the system (not removing any of the files). This also didn't do anything but make refit stop working. Then we moved onto the next task at hand by removing the hard drive entirely and booting it as an external drive from one of the USB ports... as long as you booted it with the options key held down, it worked perfectly fine. Then we put an alternative hard drive into the computer and installed OSX on that. This time there was no trouble booting anything up. Everything seemed to work flawlessly. So we made a backup of my original drive (OSX, Windows, and all) onto an external hard drive and tested booting to it via USB. That again worked perfectly fine and booted right up with no problems. So after that we formatted the original hard drive and reinstated OSX. We then proceeded to transfer all the old files from the backup onto this new installation and LOW AND BEHOLD..... we were back to square one with it refusing to recognize the hard drive again.
So this basically told us that there appears to be something either wrong with the hard drive, or something got really screwed up in the software along the lines and by me copying all my old files back over, I just ended up bringing the screwed up file back over with it! (despite not copying over any settings of any kind) So I am still extremely confused as to what is going wrong... did some boot sector possibly get screwed up may be?

Not Shutting Down

For a while now, my MBP has decided it will randomly not shut down when I choose the command to do so. Menu bar, dock, and icons disappear and I get the Leopard Aurora screen. The spoked circle spins....and spins...and spins...and never goes away.
I contacted AppleCare, who had me do the usual...run the little repair program, make a new user account, do an archive and install, etc. Finally he suggested an erase and install, but I balked at that and have just been putting it to sleep 90% of the time since then. Until Friday. I did it. After installing the OS, I brought forward two setting files (one for Mail and one for iTunes) and all my documents, music, photos, and videos from TM. I reinstalled all the programs I have from scratch; got all updates.
Everything seems fine until Monday...go to shutdown, it doesn't!!! That day I had my external HD connected while working in Final Cut Studio. But I always eject before shutting down (or attempting to anyway). Tuesday, I never turned on the HD and didn't work in Final Cut. MBP shut down normally. And THAT'S the ONLY difference between the two days.
Any thoughts? Thanks for your help, community!
Edit: In reading a couple other threads on this issue, there is evidence that TM may be the culprit. Going to run a few tests and see.
Message was edited by: bpeacock22

I've had the same thing happen to me with drives connected. The fact that you totally reinstalled everything, leads me to believe it may be a hardware bug.
Dave M.
MacOSG Founder/Ambassador  An Apple User Group  iTunes: MacOSG Podcast
Macsimum News Associate Editor  Creator of 'Mac611 - Mobile Mac Support'

T61 will not shut down

my t61 will not shut down.i've tried all the different software options..can someone help me.
Moderator note; model added to subject line

Hello,
Have you tried running the ThinkVantage System Update software to verify you have the latest power management and device driver software installed on your ThinkPad T61?
Regards,
Aryeh Goretsky
I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
S230u (3347-4HU) • X220 (4286-CTO) • W510 (4318-CTO) • W530 (2441-4R3) • X100e (3508-CTO) • X120e (0596-CTO) • T61p (6459-CTO) • T43p (2678-H7U) • T42 (2378-R4U) • T23 (2648-LU7)
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Itunes will not shut down. it keeps reopening?

its the latest version, windows 7 is up to date. after updating iphone and ipad tp iOS 5 itune keeps opening every 2-3 minutes, it will not stop! i uninstalled it and reinstalled, still the same. this is maddening!

Hi jkherman.
I am having a similar problem. I shut down iTunes and then shut off my computer (MBP 13", 2.9 GHz i7, OS X 10.9).
When I reboot, iTunes appears to be running, however the window is not visible, but the icon is lit from underneath in my dock and iTunes is running when I check the Activity Monitor.
Also, it will not shut down from the dock icon. I need to go into Force Quit to shut it down.
Any ideas?
Thanks!

Mac Book Pro (OS 10.4.11) WILL NOT SHUT DOWN UNLESS FORCED! HELP!!!

My Mac Book Pro 15", 2.33 GHz, 3 GB memory - runninfg Mac OS X 10.4.11 WILL NOT SHUT DOWN UNLESS FORCED! HELP!!!
When I use the SHUT DOWN command in the Apple Menu - programs close, the screen goes to a blue screen with a revolving time indicator and then remains that way until I FORCE SHUT DOWN by pressing the power button - then after a it makes the sound the screen goes black. I have restarted the machine several times and run disk doctor from the start up disk - no problems are recognized. The problem started last night. I upgraded to Mac OS 10.4.11 today - hoping that the update would resolve the issue - NO LUCK! I keep trying to get a successful SHUT DOWN from the apple command - However I have not been able to get it to SHUT DOWN without forcing the power button. HELP!

"... and run disk doctor from the start up disk"
Please explain that one. Disk Doctor was part of Norton Utilities. NU is not supported by OSX and the faster you get rid of it the better. Boot from your Installer disk and run Repair Disk from Disk Utilities. An optional way of shutting down is holding down control-option-command keys and pressing the eject button. When you are having problems address the problem. Upgrading to a new OS version will not solve the problem.
Wht you should try is running the 10.4.11 intel combo updater here:
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions before and after.

Latest update makes my vista not shut down

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