Launch Creative Cloud and all I see is spinning blue circle

New to the Creative Cloud but can log into website and see my ID info but when I try to download launches Creative Cloud Desktop app and the circle inside it's window just spins. Macbook Pro 2009 and running latest OSX

Mac Spinning Wheel https://forums.adobe.com/message/5470608
or
Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/

Similar Messages

  • I have Creative Cloud, but I got  new computer and am not sure how to download my Creative Cloud and all it's counterparts onto my new computer. Please advise, thanks.

    I've tried googling what to do, but I still haven't had much luck.

    Download and install the desktop manager,  sign in, install the desired subscription applications.
    Creative Cloud Help / Creative Cloud for desktop
    https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
    http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Creative Cloud Help / Install, update, or uninstall apps
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Installing Creative Cloud Apps
    http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

  • The Apps window in my Creative Cloud updater is only showing a spinning blue wheel

    I've just updated my app installer to the latest Creative Cloud one but when I open it up, the Apps window only shows a spinning blue wheel, no apps. The other windows (Assets, Community) seem fine.@

    I faced the same problem and hours of searching peoples various solutions. Tried everything under the sun over the last 10 hours to get the Creative Cloud Apps to stop spinning it's blue wheel... and FINALLY I have managed to get this to work for me, using the CC Cleaner tool. Hopefully it works for others also:
    Solution 2: Run the CC Cleaner tool
    Run the CC Cleaner tool to remove the current installation of the Creative Cloud Desktop application. For information on how to download and use the CC Cleaner Tool, see Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
    Choose option 3 within the CC Cleaner Tool and then Option 1.
    Mac OS: Rename the /Library/Application Support/Adobe/OOBE to OOBE.old.
    Windows: Rename the following OOBE folders to OOBE.old:
    \Program Files (x86)\Common Files\Adobe\OOBE
    \Users\\AppData\Local\Adobe\OOBE
    Reinstall the Creative Cloud Desktop application. 

  • Creative Cloud App window = two hours of spinning blue beach ball...

    First time installing CC on my MacBook Pro laptop.  Running OS 10.9.5.  What am I missing here?

    Hi Exbrook,
    Please use the following Kb article for Resolution.
    App doesn’t open | Progress wheel spins continually
    Cheers,
    Kartikay Sharma

  • I downloaded creative cloud but once i opened it, it closed right at the part where it says launching creative cloud desktop

    So i downloaded Photoshop before and it was a trial version. I had too restore my PC (for another reason that has nothing to do with creative cloud or Photoshop) to a date when I didn't have creative cloud or Photoshop. So once I tried getting creative cloud again, I got to the part where it says launching creative cloud and it just closed and it never opened creative cloud

    Link for Download & Install & Setup & Activation problems may help
    -Chat http://www.adobe.com/support/download-install/supportinfo/
    OR
    -http://forums.adobe.com/community/download_install_setup
    -http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
    -http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
    -http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

  • The "Creative Cloud" window shows nothing but a spinning icon..

    I just paid for the CC version of Photoshop.  When I click "download" the creative cloud window pops up and all I see is a blue - spinning icon....nothing else happens.
    Thoughts?
    Thanks.

    Hello,
    I also had to do this experience.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
    If necessary and for further questions and if "open" please use chat, I had the best experiences.
    Hans-Günter

  • Trying to install CC and all I get are spinning wheels

    Trying to do the initial install the Adobe Creative Cloud and all I am getting are spinning wheels.  What should I do?

    Hello!
    I am having the same problem. Using MacBook Pro with most recent OS.

  • I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

    I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

    WHAT download error?
    A12... download & install error http://forums.adobe.com/thread/1289484
    -more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
    or
    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Error 46 may be caused by Comodo internet security
    -Comodo may kill install https://forums.adobe.com/thread/1460361
    or
    What is the exact error code that you see?
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Please, I need help. I´ve just downloaded your adobe creative cloud and now I CAN´T SEE THE DESKK ON MY PC!!!!!

    Please, I need help. I´ve just downloaded your adobe creative cloud and now I CAN´T SEE THE DESKK ON MY PC!!!!!

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

    I've purchased the Creative Cloud and the payment was pending. I log out and log in with a diferent PC, but now my account doesn't have any payment pending and it's all trial. What happend? Thks

    I am not doing it in ITunes, but i did down load the song from ITunes.  I loaded the song on to my Nano, but in my menu selections it doesn't show the song or the artist in any search format.  However, when i plug in my nano to my PC I see the Nano library on my PC drive listings and that song and artist are there.  I can click on the song and it will play in Windows media on my work PC.  I did notice that the format for most all the songs in my library on my Nano are MPEG - 4 audio Files. 
    Thanks for your help, Mel

  • After launching Creative Cloud, All I get is the Creative Cloud screen Blank.

    When I launch Creative Cloud, this is all I see.
    I am running Windows 7 enterprise on an HP Ultrabook

    Also try the following forum threads for resolution.
    Creative Cloud Packager Blank Screen after Adobe ID Login
    Cloud Desktop App is blank?

  • I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into m

    I have Lightroom 6 (not CC) on a Windows machine.  I'm prompted to log into Creative Cloud when I restart my computer (I don't have, use, or pay for Creative Cloud), and then when I launch Lightroom, it tells me to use the application I have to log into my Adobe account...AGAIN!  And then to further add insult to injury, I'm prompted to enter in the license number of my product.  I've gone through this process a dozen times now...SCREAM!!!

    Paulou12 what type of a Creative Cloud Membership do you have?  You can find details on how to update Lightroom using the Creative Cloud Desktop application at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
    Finally if you are in a managed environment then please work with your I.T. department to apply the update.

  • Why am I constantly having to sign into Creative Cloud and agree to the ELUA every time I launch an

    Why am I constantly having to sign into Creative Cloud and agree to the ELUA every time I launch an app?? I have to do this 2-4 times a day and it is reducing work efficiency.

    What did you phone carrier say when you contacted them about your cellular data issues?

  • I began downloading and installing an update to Creative Cloud and got an error message.  Now I cannot access Creative Cloud at all.  Please advise.

    I just tried to download and install an update to Creative Cloud and got an error message that the operation was unable to be completed.  Now I cannot access Creative Cloud at all.  Please advise.

    Run the cleaner tool and reinstall everything from scratch.
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • I have bought a single App Premiere Pro in creative cloud and installed and downloaded my app, but the App will not launch

    I have bought a single App Premiere Pro in creative cloud and installed and downloaded Premiere Pro, but the App will not launch.

    Hi There,
    We would appreciate if you could provide us the below mentioned information so that we can assist you appropriately.
    OS Version:
    Have you used Premier Pro as trial before?:
    Error message/screenshot<if any>:
    Thanks,
    Atul Saini

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