Layer Mask Does not totally clear

PS CS2. 4 GB Ram 500 GB HD, Win Vista Home Premium.
When I create a duplicate or other layer and try to clear portions of the layer, using a mask: I do not get a clear removal. There is an outline of maybe 1 to 3% that will not clear no matter how many times I go over it. I am using 100% Opacity and 100% flow. I have been doing this for years and have never seen this problem.
The problem seems to have started by itself. But who knows?? I have been on the road for the past 4 months and recently arrived back home and started to work on my photos. Computer had been shut off while away.

Thanks for the replies:
I tried the shift, ctrl & alt keys on start up of PS2 and received a msg fm windows Vista about the PS short cut. I said OK and nothing happened.
I started PS2 and then held the shift, ctrl & alt keys while it was starting. This seemed to reset some things because the original message that comes with PS came up. But the mask problem is still there.
I went further in your instructions and found the "reset all tools". Did that. Still have the problem with my mask not clearing totally.
Any more suggestions???? Thanks, Al

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Thanks for the replies:
I tried the shift, ctrl & alt keys on start up of PS2 and received a msg fm windows Vista about the PS short cut. I said OK and nothing happened.
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I went further in your instructions and found the "reset all tools". Did that. Still have the problem with my mask not clearing totally.
Any more suggestions???? Thanks, Al

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