LC10 - Monitoring: I get a message that SQL Access Not Possible

Question

In our SCM 2007 system, when going to transaction LC10 -> Monitoring, I get a message in the top left box that says SQL Access Not Possible.  Also, when I go to LCA03, I get a short dump with: Exception condition "LC_CONNECT_FAILED" raised.
This started happening after I changed the password for users:  control and lcuser within the livecache database.  I updated these passwords withing SCM -> LC10 -> integration and restarted the SCM system, but I still get this failure.  I can run commands against the livecache database directly with dbmcli using the same username / password I put into LC10 and I don't get any errors.
This error shows up in the work process trace:
C  *** ERROR => Connect to database failed, rc = -4008 (POS(1) Unknown user name/password combination)
If anyone has experienced this before, I appreciate any input.  Thank you.
~TJ

Answer 1

Hello,
Please update with additional information :
-> Did you follow the SAP note 616555 to change the passwords in the liveCache.
-> Please logon to the liveCache server, run the following commands & update
     with the outputs:
       xinstinfo <SID>
      dbmcli -d <SID> -u control,<new_password>
      <enter>
     dbmcli on <SID>>db_state
     dbmcli on <SID>>sql_execute select * from users
     u2026.
     dbmcli on <SID>>sql_connect lcuser,<new_pwd>
     u2026
     dbmcli on <SID>>sql_release
     u2026
     dbmcli on <SID>>sql_execute user-type=SAP select user from dual
     u2026
     dbmcli on <SID>>exit
-> Run the test connection on your system in /ndb59 for the LCA connection & update the thread with the log.
Thank you and best regards, Natalia Khlopina