LCD message display illegible

Officejet 6500 E709n All-in-One
characters on LCD display are "fractured" and illegible.  How to correct? Have reinstalled all software and checked all ports and electrical ooutlets.  What next?

I am now having a similar issue. First inch of display has several vertical spaces of blank area. If needed to be replaced, is there a replacement part and is it feasible to install myself?

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