LCD on MuVo Slim is dead.

The LCD on my MuVo Slim 256 player is not displaying any text or images. Up until now, the player has been great.
The MP3 player still works, that is, it will turn on/off and will play music, but I cannot see anything on the display. The display will light-up blue when powered on/off, but no text or images...nothing. I cannot tell how much battery is left, what song I'm on, etc.
Unfortunately, because I cannot see the menu options, I can't determine if the LCD's settings are just too low to be displayed or what the issue is. Very frustrating.
I had previously downloaded the firmware update in January to address another issue, which it did. I formatted the MP3 player and re-installed the firmware, but I still can't read the LCD.
Thanks for your help.Mike B.

If you've updated the firmware and it hasn't returned then unfortunately it has failed. You'll need to contact Creative Support.

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All I can think to suggest is connecting the player and trying to use the latest firmware to upgrade it.
If this doesn't work then it would seem the screen has failed, and you need to contact Creative Support.

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i did contact the customer support over the phone as advised, and they told me that they will send me one for free. i was stunned by the quality of service by the creative team.
Longli've creative. !!!

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ksraghava?

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Almost forgot. Make sure your player is fully charged or has a fresh battery before starting any firmware download.
Message Edited by luvmyrescuedogs on 06-4-2008 :6 AM

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You didn't wait very long for any responses!
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mattg3 wrote:
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<IMG src="http://www.acsontario.biz/help/muvo_reformat_step2.JPG">
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Does anybody have solution? I still have to run Firmware Update program
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Well, as I have said ,the problem seems to go away after I have done the firmware update again.But after a while the problem start again with no apparent reason
I always download the firmware from the creative website.
so at least I'm sure the firmware file I have is not corrupt.

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LCD on MuVo Slim is dead.

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