LCD Screen is cracked, support won't repair the product they want me to buy a new o

Hi,
I have owned three different types of Creative player and much prefer them over the Ipods.
However, after cracking the LCD screen on my Vision M,?I contacted support to ask about a repair. I am fully in warranty but knew that because i had caused this crack by dropping it they would keep pointing me to the warranty disclaimer, which they did.
I have searched the forums for other posts about out of warranty repair, and have found several cases where administrators say that it is possible to pay for a repair. But then no one posts back saying if they actually?managed to get a repair.
So the question is has anybody actually got a repair they have paid for?
I have contacted the email support on numerous occasions this week, and they keep pointing me in the direction of the Creative Tutors.
Any help or advice would be much appreciated.
Thanks
Dan

the cost of repair would likely exceed the cost of a replacement. they are available online for as little as $74 if you look carefully. repairs for broken headphone jacks (an easier repair) are over $00 thru Creative. alternately, put a message on craigslist and see if someone can fix it for you by purchasing a dead one and transferring the screen. good luck.

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