LCD TV Model 32SL415U - remote dead?

I have a 32ls415u that I purchased about 90 days ago.  As of last night, the remote seems to only control the volume on the tv, but nothing else. I tried changing batteries and that had no affect.  Is it possible i hit a button that changed the mode?  If so, any idea what button that might've been? 

I also had the same problem with my Toshiba model 32SL415U.  My remote went completely dead after 11 months.  We contacted Toshiba, and since it was still under warranty, they sent us a new remote.  We received the new remote in December 2012.  As of last night, 3/25/13, the new remote is dead, again!  We contacted Toshiba today, and they refused to send us another remote.  So I have a TV that is 1 year, 4 months old, and I am unable to use any features on it that cannot be controlled with a cable box remote. 
Needless to say, this will be the last Toshiba product that I will ever own!  I have had many TV's over the years, and never had a remote die on me - and this TV has gone through 2 so far in less than a year and a half!  If anyone else has experienced this and has any advice, please let me know.  Or if anyone has this TV and has purchased a cheap universal remote that will control all the features (particularly accessing Nexflix), please let me know.  Thanks!

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