Ld like to go into Firefox Sync to organise, review & confirm what is saved

I have been pleased with Foxmarks & then Xmarks as I could always go in to 'My Xmarks' to log-in then review what was saved, reorganize if I desired & also feel assured what I had was saved. I can not find any way to go into Firefox Sync to see my saved list. I do have the link to click into 'Sync' under my tools tab, but it only gives me the option to change my preferences or re-sync.

How does sync prevent old from overwriting new? E.g. say I have changed a forum password, from my desktop. A week later, I go on a trip and use my laptop. When I start the laptop, how do I know the new (from desktop) forum password isn't over-written by the old one on the laptop?
I've looked hard for some light technical info on the subject - without success. Does it matter which PC (desktop or laptop) is synced to the FF sync server first?

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I can't sign into Firefox Sync on my Android phone, but I can sign in on the computer. On the mobile device it says that the password/user name is wrong.

I am unable to sign into Firefox Sync on my Samsung Galaxy S4, using the exact same password and user name that I successfully sign in on the desktop computer. On the mobile device, I get a message stating that either the user name or password is incorrect. I want to be able to sync Firefox on the computer with Firefox on the phone, especially for the bookmarks, but I'm unable to do so even following the directions in the How-To video.

Hi pitbulllady
I would suggest a) resetting the password on desktop https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_iaove-forgotten-my-sync-password-ae-how-do-i-reset-it_2 and then b) trying again on your Android phone or tablet
If the above doesn't help and since we can't read minds :-) we need more troubleshooting details to help you:
# What version of Android are you using (e.g. Jellybean 4.1-4.3, Kitkat 4.4, Lollipop 5.0, 5.1, etc)?
# What version of Firefox for Android are you using? (please try the latest version which is currently FF37.0.1)
# What did you do exactly, what happened and what did you expect? (details please! including the steps in the video you followed)
Cheers!
...Roland

I would like to delete my firefox sync account - how can I do it?

I accessed this link:
https://services.mozilla.com/delete-account/
and entered my username and password. But got this message:
"An unexpected error occured. Please try again later"
I have tried this a number of times but get the same message.

When I try to delete my account, the message I receive is, "Oh dear.
Looks like one of the dinosaurs escaped again. We keep them away from the data, so that should be safe.
Please try again later when we've wrestled him back onto the treadmill." Sure that's cute and all . . . . I guess. Whatever . . . I'm just tired of seeing "Error while syncing." Fix it, or at least let us delete this worthless pile of schplurb. Sorry, but Xmarks doesn't give me any problems, and works great. Sticking with it. I only tried firefox sync because I was told that Xmarks would no longer be working, and that turned out to not be true. Get your stupid "dinosaurs" back on their stupid treadmills . . . . stupid.

Can I sign into Firefox sync on new computer and retrieve bookmarks even if old hard drive is destroyed?

My computer crashed & the hard drive's information cannot be retrieved. When I get a new hard drive put into this computer, can I simply download Firefox, sign into sync & automatically retrieve my old bookmarks? Do I need to alter any account sync settings before doing this?

Did you go through the steps at [[How to update to the new Firefox Sync]]? If not, you are using the old version of sync and are out of luck. If you did, you are on the new version and you have a good chance of being able to log in and download your data.

I have to sign in into firefox sync every time i start firefox

I'm using Firefox 34.0.5 and everytime i start it sync isn't working. It either says session expired, you need to sign in to continue or asks me to re-sign in with a password in order to work. None the less when i manage to sign in sync doesn't save my bookmarks and other stuff.

I have to troubleshooting questions:
Do you have cookies enabled for accounts.firefox.com?
*[https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences]
Do you have dom storage enabled as well? [[Firefox Sync troubleshooting and tips]] (go to the end of the article)
Does this happen on all or one device, and does this happen with all of your other sites that require logins?
If changing the cookie settings does not help, try it in Firefox Safe Mode to make sure its not an add on: [[Troubleshoot Firefox issues using Safe Mode]]
Then we can take a look at the logs to see if there are any errors: * How do I turn on sync logs:
# Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
# Restart Firefox and look at: about:sync-log
# Logs and error messages will be located here
Please also use pastebin.mozilla.org for sharing any errors that relate to this issue.
Thank you.

I had synced all my infos (passwords etc.) in my old laptop but today, when I linked my new laptop with my firefox sync account, I didn't find my saved infos.

Before I came to my new place, I had saved all my info like passwords, bookmarks etc. in my old laptop and synced them with my Firefox sync account. But, after I came to my new place, I bought a new laptop. But when I signed in my Firefox sync account in my new laptop, I didn't find all those bookmarks or saved passwords. What do I do?

Yes, I would say that your passwords are gone. When the Sync Key is "updated" as indicated in that part of the sync-log that I cropped, the server is wiped of the users data because that data is useless. That Sync key is the encryption key for the users data when that data is off the user's devices which are connected to Firefox Sync. No one except for the person with the correct Sync Key (the "owner" of that Sync account) can use that data as the data is scrambled.
I am curious about the full text of the last two sync-log files, 11kb and 38kb is a lot more data than usual for a sync-log. On my 3 separate Sync accounts I usually see sync-log files of 3kb to 8 kb when there is an error-. Problem is that this forum software doesn't provide for file uploads, and doing a copy&paste of that data into the Reply Box doesn't preserve the line formatting - making it very difficult to read and follow the sequence of events.
Sorry we didn't have a successful conclusion.

Is it possible to restore your History if a remote support tech "resets your browser" while you're signed into Firefox Sync?

I was having trouble sending a large email so I contacted my ISP via chat. I gave him remote access but I thought he would let me know what he was going to do if it was anything drastic. I would've signed out of Sync if I knew he was going to clear my History, but he did it before I had a chance to stop him. I was able to restore my Bookmarks via Sync, but not my History. Is it lost and gone forever? Thanks!

This is all I can give you. Others will answer you soon.
These can't get your data back, but will help in the future.
These add-ons can be a great help by backing up and restoring Firefox
'''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link}
FEBE allows you to quickly and easily backup your
Firefox extensions, history, passwords, and more.
In fact, it goes beyond just backing up -- It will actually rebuild
your saved files individually into installable .xpi files.
It will also make backup of files that you choose.
'''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link}
Import/Export extension preferences

Firefox Sync don't sync after reinstall windows.

Afret reinstall I loged into Firefox sync and started to wait sync. Nothing happened. I tried once or twice restart firefox, and sync still didn't work. I decided to reinstall firefox with deleting profile folder. After that I loged into F sync and it downloaded history and etc., that I created a couple of minutes ago. I don't understand why it wont download my last profile info.

Yes, you're right. I have always used it like backup, but this time i changed password. Thank you for the clarification.

If not possible to change, can i keep my email for firefox sync if that email account is closing down by its provider?

i have just figured out after searching, that it is not possible to change my email for my firefox sync.
it is already a nightmare for me that nokia email provider just simply closes down my account which i use for EVERYTHING in my life...
i have somany account to change the email in it, but firefox sync doesn't allow me to do that.
i really don't want to lose any details of my mozilla settings, so will it be possible to keep it with a non-existing email?
or is there a way to open a new account with a new email and merge my settings to it?

Doesn't sound like you are using Firefox Sync for its intended purpose. Plus, it sounds like you ''might'' be leaving your Sync data "all over the place" - using Sync on computers owned by strangers.
Sync doesn't just "use" your Firefox data in real-time from the Sync server, it '''''downloads''''' your data to each device that you connect to your Sync account. That data remains on each device until it is removed manually. And if you didn't "unlink / disconnect" that computer when you were done using it, Sync will stay connected to your Sync account until the "owner" of that device gets tired of seeing "his data" get changed as your data changes. Plus, unless you manually remove your Sync username and password data from the Password Manager, that other person might be able to re-connect to your Sync account at will.
Of course, the risks you are taking by doing that depend upon which types of data you fed to Sync in the beginning. Hopefully at least not Passwords.''
IMO, you would be better off carrying a USB stick around with a copy of Firefox Portable to use on Windows computers that you don't own or don't have exclusive control over. Sync will work between "Portable" and regular Firefox, even when they're both being used on the same device, at the same time.
That will "fix" two things - it will give you a 2nd "device" ''[even when plugged into your own computer]'' and it will allow you to use your own Firefox installation on on another persons computer without "sharing" your Sync data with that other person, where such is allowed by "permissions set on that device''. Nothing that you do will appear on any device that the USB stick is plugged into, at least as far as Firefox is concerned. That applies to any "loaner" computer that you might use, too.
http://portableapps.com/apps/internet/firefox_portable
As far as setting up a new Sync account goes, your data is in Firefox ''[even when it is in Sync, too]'' - so just "disconnect" from your current account, and then set up a new new account. At the end of the setup procedure the Sync service will automatically "Sync" your data to the new account, and you'll be "good to go".
I highly encourage you to do the Firefox Portable on USB stick as I mentioned above, because it sounds like the way that you have been using Sync sounds very risky with your data. Once your data gets Sync'd to another persons computer its "meshes" with their data and is all but impossible to remove completely - unless the person set up a Logon User Account specifically for you and then deleted that LUA after you were done.'' Doubtful, because from what I have seen the "average" PC owner has no concept of what a Logon User Account is all about.
In conclusion, ''tell me that you weren't sync'ing your Password data''.

Can't Login to Firefox Sync on my Computer but I can Login in Firefox Home on my iPhone

I had Firefox 4 beta installed along side firefox 3.6 before firefox 4 was released. After firefox 4 was released, I uninstalled the beta (ensuring not to delete my prefrences when uninstalling).
Then I started up firefox 3.6 and I noticed that all my settings had vanished (but the addons were still there) and I was logged out of firefox sync. So with the confidence in mind that I had all my settings backed up to the firefox sync server, I attempted loging into firefox sync.
It accepted my User Name and Password entries but for some strange reason, it refused to accept my key entry; which was in the older versions called the secret phrase entry (so I still had my secret phrase as the key). Attempted loggin into the latest version of FirefoxSync home on my iPhone and it worked as expected, plus it showed the correct number of bookmarks and history infos.
Why isn't firefox sync accepting my sync key, aka secret phrase? I 99% doubt this but could it be getting blocked by some entries in my "host" file as I recall adding tonnes of adblocking entries to it; preventing my computer from wasting bandwidth loading them.
BTW I attempted loggin into this firefox sync site and it kept showing me that it couldn't log me in :( Or is the site not meant for viewing what's stored on the server?
https://account.services.mozilla.com/

Bump!
No answers out there for this?

The password save prompt box does not appear on logging in to certain password protected webpages; is there another way of adding their passwords to Firefox sync?

Dear Firefox tech supporter,
I am Currently running:
Firefox v6.0.2;
Windows 7 fully updated at 19 Sept 2011 15:45 GMT;
Norton Internet Security 2011 (using Identity Safe) fully updated at same time as Windows 7;
Extensions to Firefox-
Norton Toolbar 2011.7.1.3;
Symantec IPS 3.1;
Add to Amazon Wish List Button 7.1;
Minimap Addon 0.3.13
Plugins
The usual suspects from Microsoft, Adobe, Wacom, Apple and Google, all of which are checked and no updates currently found.
With webpages such as <https://shop.avanquest.com/members/?company_rs=51>, PayPal and Windows Live e.g. after correct login details are entered into the online form and login is performed successfully. The "key" symbol does not appear to the left of the "awesome bar", neither does the password save pop up box and so the login details for the site cannot be saved in Firefox sync.
This is not specific to https secure sites, as I have been able to save the passwords for several https secure sites and conversely, I have been unable to save the passwords for some http non secure URLs. I have ensured that, whilst trying to enter a page or site into Firefox sync, it has the only tab open.
There does not seem to be a way of manually entering website details (URL, User Name, Password etc.) into Firefox Sync; how can I save the password details for such sites?
Thanks in advance for your help,
Chris Morris

Make sure that you do not run Firefox in permanent Private Browsing mode.
*https://support.mozilla.com/kb/Private+Browsing
To see all History and Cookie settings, choose:
*Tools > Options > Privacy, choose the setting <b>Firefox will: Use custom settings for history</b>
*Deselect: [ ] "Always use private browsing mode"
*Tools > Options > Security: Passwords: "Remember passwords for sites"
See also:
*http://kb.mozillazine.org/User_name_and_password_not_remembered
*Saved Password Editor: https://addons.mozilla.org/firefox/addon/saved-password-editor/

Why can't I sign on to firefox sync? I enter my acct name and receive a PW error. I change the PW and still receive an error.

I have a new computer and am trying to transfer my bookmarks and my email addresses and settings. I can not get into firefox sync. First of all the info tells me to go to the firefox button at the top of the page and click on sync setup, well that is not very clear, because there's not firefox sync set up anywhere. I finally found it under "Tools." Now everytime I try to sign on, I'm told my password is incorrect. I've changed it three times, and each time I'm told that either the reset link was wrong, or my PW is wrong.
Does this program even work? If not is there a way to bring my info across without having to manually enter it. When I was using Netscape, I could just transfer the file containing the addresses and the bookmarks over. I could even transfer my email folders with the contents. Is that possible with Firefox and Thunderbird?

Your personal data is saved in a "profile". <br />
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

I don't have a problem. I want to understand how I can get the bookmarks imported to Firefox sync now that Xmarks will be discontinued.

I have all my bookmarks sync'd via Xmarks, across computers. Now that Xmarks is being discontinued, I want to have my bookmarks sync'd via Firefox sync. So how do I make sure that once I install Firefox sync, I get all my bookmarks from Xmarks into Firefox sync. I assume I import, but it doesn't say anything about this in the info about Firefox sync. Before I install, I want to know what measures to take with the bookmarks from Xmarks. Thanks for taking the time to answer this, I am sure, simplistic question.

As with Xmarks, Firefox Sync will import the bookmarks on your local computer. The bookmarks on your computer should be up to date and include any changes that are on the Xmarks servers. There is no need for Firefox Sync to import the data from the Xmarks server, it just needs to import the bookmarks on your computer.
For details on using it start with the [[What is Firefox Sync]] article. It has a description of what Firefox Sync does and links to how to use it.

Firefox sync and ccleaner

I just started using Firefox sync and I have already begun to run into a problem. Whenever I put in all my log in information and product key into firefox sync, run sync, close firefox and run ccleaner, I always have to re-enter my sync data when I open firefox. Could someone help me with this issue? Thank you.

In CCleaner, under Application settings, Firefox/Mozilla, do no clean ''saved Passwords'' and ''Site Preferences''.

Firefox Sync on Blackberry Bold 9700

Hi awesome support!
First Congrats for the new FF :D Well design and (idk yet) i thought plugin-container works better.
i'd like to know if Firefox Sync works or will work on blackberry devices? if it does it'll be gret!!!
thanks :D

See: http://support.mozilla.com/en-US/mobile#os=android&browser=m4

Ld like to go into Firefox Sync to organise, review & confirm what is saved

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