Leaking G5 with fairy tale ending...

No wonder Apple consistently scores high on all consumer surveys for customer service!
June 2004 Dual 2.5 G5 tower almost one full year out of Applecare warranty. Fans on full bore, shutting down occasionally. I took it to my local Apple specialist for diagnosis. As I was carrying it in the door we noticed liquid leaking out the back end. Technician confirmed it was coolant. Two days later got a price estimate of between $800-$1000 for repair IF the logic board was okay. The technician suggested I call Apple to see if they would help me out with the repair. No harm in trying but the machine is four years old and a year out of Applecare warranty after all.
Called Applecare. No rants, no nastiness, no screaming. I simply told my story and asked if Apple could help me out. I was transferred twice and wound up telling my story to what may have been a third tier technical support rep. He told me to ask my technician to open a repair case. Then he gave his personal extension number and told me to have the technician call him. A few days later I got a call from my Apple specialist informing me that Apple had agreed to repair the G5 at NO COST. The cooling system (with processors) and the power supply were replaced. The logic board was okay. All is well. I was flabbergasted to say the least. Since the G5 was getting close to replacement anyway we wound up buying a new 24" iMac too. The newly repaired G5 will get a new life as either a file server or an upstairs client in my wife's sewing room.
Why did Apple agree to fix a four year old machine a year out of warranty? Was it because I've been a loyal customer since 1982 and have purchased eight machines over the years (they had the records)? Was it because there's a secret warranty extension plan in place? Was it because they just wanted to make me happy? Who knows and who cares. Way back in 1982, when I purchased an Apple II+, I knew I was going for a ride with a different kind of company and it's been a wild and crazy ride for 26 years now. In all those years I've had exactly three repair cases, a disk drive controller card on a 5.25" DuoDisk floppy drive, a power supply on a Power Mac 8100 (first generation PPC machine), and now the G5.
So for those who fret and worry about what they read in these forums I'm here to tell you that, as a 26 year veteran, you have nothing to fret over. This is a special company when it comes to customer service and care. It builds amazingly reliable hardware and then stands behind it.

Hi, same on mine on august, 14th.
My serial number is CK501.... What is the start of your serial number ?
PiM

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Obviously I can't know exactly what is in your mind.
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Over this you could make the title in a flowery font similar to Apple Chancery.
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I'm afraid you'll have to get the phone serviced, dropping the phone must have damaged additional parts inside the phone.
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ascala wrote:
I installed Dropbox (from Dropbox.com) and my files transfered from a windows computer were labeled with the .INK ending> was not able to open them on the mac... any ideas as to how or why?
Your subject line refers to a .lnk file extension and the body of your post refers to a .INK file extension. Which is it? If it is .lnk then it is a link to a file, not a file. In Windows a file name ending with .lnk is a shortcut link to the file. You likely copied over the shortcut rather than the file itself. Therefor you can't open it because it is not there on your Mac.
Message was edited by: BobTheFisherman

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The User Manual for iOS5 states ...
You can create, rename, and delete albums on iPhone to help you organize your photos and videos.
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Rearrange albums Tap Edit, then drag up or down.
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How do i get in touch with Verizon when I'm out of the country?I am in Ecuador and cannot get in touch with Verizon to end my service!

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function VideoReady(pEvent:VideoEvent):void
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I am new to LabView, so please bear with me...
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== This happened ==
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dont have google open in a tab!!!!!!!!
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OR
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What happens when you try to load this site:
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I don't think Apple would actually do anything about it. They have a 30 day return policy and if customers aren't happy with the product they can return it for a full refund. In fact, I am pretty sure when you select agree to the "Terms and Conditions" of using the phone - it covers the fact
"7.4 APPLE DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE iOS
SOFTWARE AND SERVICES, THAT THE FUNCTIONS CONTAINED IN, OR SERVICES PERFORMED OR
PROVIDED BY, THE iOS SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF
THE iOS SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT ANY
SERVICE WILL CONTINUE TO BE MADE AVAILABLE, THAT DEFECTS IN THE iOS SOFTWARE OR
SERVICES WILL BE CORRECTED, OR THAT THE iOS SOFTWARE WILL BE COMPATIBLE OR WORK
WITH ANY THIRD PARTY SOFTWARE, APPLICATIONS OR THIRD PARTY SERVICES. INSTALLATION
OF THIS iOS SOFTWARE MAY AFFECT THE USABILITY OF THIRD PARTY SOFTWARE, APPLICATIONS
OR THIRD PARTY SERVICES."
Full terms and conditions - http://www.apple.com/legal/sla/docs/iOS7.pdf
People have to understand that Apple is a business and it is up to them whether they think it's a big enough problem to put in a patch to remove the effects.
Simple solution is if you feel that you don't agree to their way of business and unable to use the iPhone to your fullest comfort, either return the product for a full refund or sign a petition...

Itunes synchronization with iphone5 never ends, why?

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Hello willy198
Try removing an option that you sync like music. Uncheck it then sync and then revert the change back. Test the sync and it should resolve the issue.
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/PH12113
Regards,
-Norm G.

Leaking G5 with fairy tale ending...

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