Leapoffice add-in to outlook

the client of mine, has SBS2011 server with exchange enabled. the sbs server is hosting database called leap office nd leap accounting. Workstations are part of local domain and Microsoft outlook is loaded to work with leap as email sender. The add-ins
are enable.
the issue is for few days, when you are using leap office to send outlook, the outlook will not open up with send email windows. and it say, can not open outlook. TO MAKE MORE BIS=ZZAR, THIS WILL WORK SOMETIME AND OTHER TIMES NOT. THIS IS HAPPENING ON TWO
USERS OUT OF FIVE. KASPERSKY INTERNET SECURITY IS LOADED ON WORKSTATIONS AND ENABLING OR DISABLING WILL NOT HELP.
CAN YOU HELP.
PC Power Tech

Hi,
First, we need to confirm if the add-in is disabled. To do this, open your Microsoft Outlook, click File > Options > Add-ins and check if the
Leapoffice add-in to outlook is disabled.
We can try to uninstall/reinstall the Leapoffice add-in to check if the add-in is corrupted.
In addition, which version of Outlook are you using? Please contact the Leap Office support and confirm if there is some compability problem between different versions of Outlook.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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