Leave Request SENT but does not show in Worklist (duplicate PTREQ_ACTOR)
I have a wierd issue in our ESS Leave System. We are on ECC 6.0 with EP 7.0. We are using the iView for leave approval and not workflow/UWL.
The leave system is working great for all users except for one. The situation is there is one employee in the approvers team that has leave requests that are sent to the approver but they do not show in the approvers worklist. The requests are visible from the team calendar and the approver can approve them that way. The approver has other employees in the same team that can send leave requests to the approver and they will show on the worklist with no problems. We have checked all of the relationships and employee data and all looks OK.
I have identified that the approver with this issue has 2 records in the PTREQ_ACTOR table. The requests that are not showing are linked to one ACTOR_ID and the ones that are showing correctly are linked to the other ACTOR_ID.
1) What caused the employee to have 2 ACTOR_ID records in PTREQ_ACTOR?
2) How do we cleanup/resolve this issue from happening in the future?
duplicate can cause a issue in the system!
the leave requests should be approved in some timeline and then we can
delete the table entries which are not used anymore, then The entries which are not used should be deleted, you can write
a custom program to delete the entries in the system.
ie
What we could suggest in your case is to delete one of the
Actor Ids (the old one or the one which is less used) of the
manager in question.
Please identify how many entries are there in the system
first of all.
read and apply the note 1316777.
You can approve and post via the trans code in PTARQ.
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