Led flashing red 5 times and phone unresponsive

Hi can anyone help me??
 After putting my phone on charge this evening it has turned itself off and now the LED is just flashing red 5 times in a row like 1 .... 2 3 4 5. Can't get any response from it have pulled the battery and have tried connecting it to the pc but no joy. Its a Z10 only 4 months old any ideas how to fix it?

Contributor 'tezytan' is correct. Plug your phone in to your PC and open BlackBerry Link. Once your phone is recognized, you should be prompted to reload your OS. Due to your phone having a corrupt OS, it might not be recognized by Link. If that happens, leave it plugged in and remove it's battery for a few seconds; once you replace it, Link should connect with it.
Let us know if that helps you.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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