Left BT

I have left BT for plusnet but have had no confirmation, or otherwise from BT that my account has been cancelled. My bill is indecipherable and doesn't help. This all serves to reinforce my reasons for leaving...no information, complex billing and virtually impossible to make  contact with you. I've no idea if this forum is the right way to go about this but it's preferable to spending an hour on the phone trying to get through to someone then failing to get them to do what you ask them when you eventually do.
When you do make up my final bill please ensure that you do not charge me for the calls package that you put me on without asking me. I haven't paid for my calls via BT for many years so have had no need for your "free evening and weekend calls package" I did actually spend an hour on the phone a few months ago arranging for this to be removed from my bill but it simply never happened.
I have taken the precaution of cancelling my direct debit to you.
Please advise.

Hi Clootiemcd
I can look into this for you if you wish, email me at [email protected] with your account number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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