Left for vacation 5.27: firefox was accessible / returned from vacation 5.31: message on screen reads "unable to access server", "does not recognize server"

left for vacation 5.27: server was accessible / returned from vacation 5.31: message on screen now read: "does not recognize server" / this is for both internet & email access
== This happened ==
Every time Firefox opened
== i turned on my personal computer / this condition has remained for two days

I realise this doesn't help you but I have reported this exact same issue (well, the part about being unable to login to webmail from abroad anyway) for MONTHS and all I get told is 'well you SHOULD be able to login'. I am no further forward and have come to the conclusion the only way to resolve this is to change ISP/phone provider.
I had to create (and pay for) a domain with 1and1 in order to be able to send and receive e-mail while abroad, I didn't want to use Gmail or the like.
As you say, it is INCREDIBLY FRUSTRATING, especially when I work for at least 6 months of the year overseas and BT just seem to ignore these posts.
My trace is:
1 1 ms 3 ms <1 ms 172.16.0.1
2 1 ms 4 ms 16 ms 192.168.40.30
3 3 ms 20 ms 3 ms 37-225.rv.ipnxtelecoms.com [62.173.37.225]
4 15 ms 13 ms 16 ms 41-184-126-13.rv.ipnxtelecoms.com [41.184.126.13]
5 109 ms 117 ms 109 ms ir2-th-lon.rv.ipnxtelecoms.com [41.184.56.101]
6 109 ms 111 ms 153 ms tel-2.ccr01.lon09.atlas.cogentco.com [149.6.98.33]
7 113 ms 110 ms 182 ms te0-0-0-2.ccr21.lon01.atlas.cogentco.com [154.54.36.165]
8 109 ms 170 ms 167 ms bt.lon01.atlas.cogentco.com [130.117.14.170]
9 116 ms 114 ms 111 ms 166-49-214-175.eu.bt.net [166.49.214.175]
10 122 ms 115 ms 139 ms core2-te-0-3-0-1.ilford.ukcore.bt.net [62.172.102.14]
11 113 ms 122 ms 112 ms core2-pos1-1.birmingham.ukcore.bt.net [62.172.103.93]
12 118 ms 121 ms 117 ms iar1-gig5-5.birmingham.ukcore.bt.net [62.6.196.98]
13 115 ms 117 ms 115 ms 62.172.57.218
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.

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