Left Outer Join Problem for Multiple Condition

Hi This is the code and I want to return the vlaues evens if it is not ther so my Sysntax is not right for that can you plz help me
SELECT ap.descripcion AS Production_Description,
conceptes.descripcion AS Concepts_Description ,
um.Nomenclatura AS Unit_Measure ,
-- real_daily_detail.FechaProduccion AS Production_Date ,
period.Codigo as June,
period.anio AS YEAR_08 ,
rmd.Valor AS Values_Monthly,
budgetd.Valor as Budget
FROM sgr_area_produccion ap ,
sgr_conceptos conceptes ,
SGR_Unidad_Medida um ,
SGR_Unidad_Produccion up ,
SGR_Unidad_Area_Produccion uap ,
SGR_Real_Mensual_Detalle rmd ,
SGR_Periodo period ,
SGR_Real_Mensual rm ,
SGR_Presupuesto budget ,
SGR_Presupuesto_Detalle budgetd
where uap.ID_Unidad_Produccion = up.ID_Unidad_Produccion (+)
and uap.ID_Area_Produccion = ap.ID_Area_Produccion (+)
and rm.ID_Area_Produccion = uap.ID_Area_Produccion (+)
and rm.ID_Unidad_Produccion = uap.ID_Unidad_Produccion (+)
and rmd.ID_Unidad_Produccion = rm.ID_Unidad_Produccion (+)
and rmd.ID_Area_Produccion = rm.ID_Area_Produccion (+)
and rmd.ID_Periodo = rm.ID_Periodo (+)
and period.ID_Periodo = rm.ID_Periodo (+)
and conceptes.ID_Concepto = rmd.ID_Concepto (+)
and budget.ID_Unidad_Produccion = uap.ID_Unidad_Produccion(+)
and budget.ID_Area_Produccion = uap.ID_Area_Produccion (+)
and budget.ID_Unidad_Produccion = budgetd.ID_Unidad_Produccion
and budget.ID_Area_Produccion = budgetd.ID_Area_Produccion (+)
and budget.ID_Periodo = budgetd.ID_Periodo (+)
and period.ID_Periodo = budget.ID_Periodo (+)
and period.Codigo = 'JUNIO-08'
and conceptes.ID_Concepto = budgetd.ID_Concepto (+)
and daily.ID_Area_Produccion = uap.ID_Area_Produccion (+)
and daily.ID_Unidad_Produccion = uap.ID_Unidad_Produccion (+)
and dailyd.ID_Unidad_Produccion = daily.ID_Unidad_Produccion(+)
and dailyd.ID_Area_Produccion = daily.ID_Area_Produccion (+)
and period.ID_Periodo = daily.ID_Periodo (+)
and conceptes.ID_Concepto = dailyd.ID_Concepto (+)
and um.ID_Unidad_Medida = conceptes .ID_Unidad_Medida (+)

Oracle old outer join syntax had more restrictions than more recent ANSI outer join syntax. I do'nt want to emulate compiler and go through your code to spot any possible problems, even more if you cannot say also the exact error or exact problem what you get.
And bear in mind that for outer joins THERE IS DIFFERENCE [url http://www.gplivna.eu/papers/sql_join_types.htm#p6.4]between join conditions and predicates in where clause.
Gints Plivna
http://www.gplivna.eu

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    SELECT XMLAGG ( XMLELEMENT( "P", XMLFOREST( P.process_id AS Ppid,
              (SELECT XMLAGG( XMLELEMENT( "PI", XMLFOREST( PI.question_id AS PIqid,
                                       PI.process_id AS PIpid,
    PI.innertext AS
                                       PItext, PI.itemtype AS PItype,
                                       PI.linkfrom AS PIfrom,
                                       PI.linkto AS PIto,
    PI.associated AS PIas,
                                       PI.content_id AS PIc,
                                       PI.exitpoint1_id AS PIe1,
                                       PI.exitpoint2_id AS PIe2,
                                       PI.exitpoint3_id AS PIe3,
                                       PI.followoncall AS PIfoc,
    PI.userinput AS PIui,
                                       PI.resolveidentifier AS PIri,
    PI.libquestion_idfk AS PIlqid,
                                       PI.isLocked AS PIstls,
                                       PI.PreviousAnswer AS PIPAns,
                                       PI.VisibleToAgent AS PIVAgent,
                                       PI.RetryAttempt AS PIRetry,
                                       PI.Tags AS PITag,
                                  SELECT XMLAGG( XMLELEMENT( "PO", XMLFOREST( PO.option_id AS POoid,
                                       PO.question_id AS POqid,
                                                           PO.process_id AS popid,
                                                           PO.opt_innertext AS POtext,
                                                           PO.opt_linkfrom AS POfrom,
                                                           PO.opt_linkto AS POto,
                                                           PO.libquestion_idfk AS POlqid,
                                                           PO.liboption_idfk AS POloid ) ) )
                                  FROM vw_liveProcessOption_Sim_v6 PO
                                       WHERE PI.question_id = PO.question_id (+)
                                  AND PI.process_id = PO.process_id (+)
                                  ) "A" ) ) ) AS "PO"
         FROM vw_liveProcessItem_Sim_v6 PI
              WHERE P.process_id = PI.process_id
              ) "A" ) ) ) AS "PI"
    FROM liveProcess_ec P
    WHERE (P.process_id = 450)
    Any help really appreciated.
    Thanks

    user512743 wrote:
    Hi,
    Here below is the scripts of tables, insert statements and Required output.
    CREATE TABLE VW_LIVEPROCESSOPTION_SIM_v6
    (     "OPTION_ID" NUMBER,
         "QUESTION_ID" NUMBER(10,0),
         "PROCESS_ID" NUMBER(10,0),
         "OPT_INNERTEXT" VARCHAR2(200 CHAR),
         "OPT_LINKFROM" VARCHAR2(20 CHAR),
         "OPT_LINKTO" VARCHAR2(20 CHAR),
         "LIBQUESTION_IDFK" NUMBER,
         "LIBOPTION_IDFK" NUMBER
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,2,450,'Yes',null,'5',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,3,450,'Yes',null,'5',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,5,450,'Yes',null,'6',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,6,450,'Yes',null,'7',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,8,450,'Block All',null,'9',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,9,450,'Yes',null,'10',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,11,450,'Yes',null,'12',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,12,450,'Yes',null,'13',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (1,14,450,'Yes',null,'16',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,2,450,'No',null,'3',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,3,450,'No',null,'4',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,5,450,'No',null,'8',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,6,450,'No',null,'8',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,8,450,'Standard',null,'11',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,9,450,'No',null,'11',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,11,450,'No',null,'14',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,12,450,'No',null,'14',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (2,14,450,'No',null,'15',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (3,8,450,'Disabled',null,'12',null,null);
    Insert into VW_LIVEPROCESSOPTION_SIM_v6(OPTION_ID,QUESTION_ID,PROCESS_ID,OPT_INNERTEXT,OPT_LINKFROM,OPT_LINKTO,LIBQUESTION_IDFK,LIBOPTION_IDFK) values (4,8,450,'User Defined',null,'12',null,null);
    REATE TABLE "VW_LIVEPROCESSITEM_SIM_v6"
    (     "QUESTION_ID" NUMBER(10,0),
         "PROCESS_ID" NUMBER(10,0),
         "INNERTEXT" VARCHAR2(200 CHAR),
         "ITEMTYPE" VARCHAR2(50 CHAR),
         "LINKFROM" VARCHAR2(500 CHAR),
         "LINKTO" VARCHAR2(500 CHAR),
         "ASSOCIATED" VARCHAR2(200 CHAR),
         "CONTENT_ID" NUMBER,
         "EXITPOINT1_ID" NUMBER(10,0),
         "EXITPOINT2_ID" NUMBER(10,0),
         "EXITPOINT3_ID" NUMBER(10,0),
         "RESOLVEIDENTIFIER" VARCHAR2(40 CHAR),
         "LIBQUESTION_IDFK" NUMBER(10,0),
         "FOLLOWONCALL" NUMBER(1,0),
         "USERINPUT" VARCHAR2(200 CHAR),
         "ISLOCKED" NUMBER(1,0),
         "PREVIOUSANSWER" NUMBER(1,0),
         "VISIBLETOAGENT" NUMBER(1,0),
         "RETRYATTEMPT" NUMBER(10,0),
         "TAGS" VARCHAR2(50 BYTE)
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (1,450,'CBB1015 - Router Firewall Settinngs Process','Title',null,'2',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (2,450,'Is the customers PC Firewall turned off?','Question','1','2.2,2.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (3,450,'Advise the customer to turn off the PC Firewall in order to continue. Has this been done?','Question','2.2','3.2,3.1',null,278,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (4,450,'Advise the customer the PC Firewall must be switched off before this process????','ExitPoint','3.2',null,null,null,14,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (5,450,'Is the customer able to access the internet now?','Question','3.1,2.1','5.2,5.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (6,450,'Is the customer having a problem with a specific website?','Question','5.1','6.2,6.1',null,null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (7,450,'1536: CBB1008 - Browser Setup and Daignostics','SubProcess','6.1',null,'1536-1-0',null,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (8,450,'What is the security level on the CPE Management page?','Question','6.2,5.2','8.4,8.3,8.2,8.1',null,279,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (9,450,'Change the security level to Standard. Does this resolve the customers issue?','Question','8.1','9.2,9.1',null,280,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (10,450,'Issue Resolved','ExitPoint','9.1',null,null,null,1,6,122,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (11,450,'Change the security level to Disabled. Is the customer able to browse the internet?','Question','9.2,8.2','11.2,11.1',null,281,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (12,450,'Change the security level to Standard. Is the customer able to browse the internet now?','Question','11.1,8.3,8.4','12.2,12.1',null,283,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (13,450,'Issue Resolved','ExitPoint','12.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (14,450,'Ask the customer to perform a master reset. Does this resolve their issue?','Question','12.2,11.2','14.2,14.1',null,282,null,null,null,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (15,450,'Faulty CPE','ExitPoint','14.2',null,null,null,1,6,124,null,null,null,null,null,null,null,null,null);
    Insert into VW_LIVEPROCESSITEM_SIM_v6 (QUESTION_ID,PROCESS_ID,INNERTEXT,ITEMTYPE,LINKFROM,LINKTO,ASSOCIATED,CONTENT_ID,EXITPOINT1_ID,EXITPOINT2_ID,EXITPOINT3_ID,RESOLVEIDENTIFIER,LIBQUESTION_IDFK,FOLLOWONCALL,USERINPUT,ISLOCKED,PREVIOUSANSWER,VISIBLETOAGENT,RETRYATTEMPT,TAGS) values (16,450,'Issue Resolved','ExitPoint','14.1',null,null,null,1,6,123,null,null,null,null,null,null,null,null,null);
    CREATE TABLE "LIVEPROCESS_EC_V"
    (     "PROCESS_ID" NUMBER(10,0),
         "USER_ID" NUMBER(10,0),
         "CREATED" TIMESTAMP (6)
    Insert into LIVEPROCESS_EC (PROCESS_ID,USER_ID,CREATED) values (450,7460,to_timestamp('21-APR-08 09.34.41.000000000 AM','DD-MON-RR HH.MI.SS.FF AM'));
    Required O/P in XML format
    <P>
    <Ppid>450</Ppid>
    <PI>
    <PIqid>1</PIqid>
    <PIpid>450</PIpid>
    <PItext>CBB1015 - Router Firewall Settinngs Process</PItext>
    <PItype>Title</PItype>
    <PIto>2</PIto>
    <PO />
    </PI>
    <PI>
    <PIqid>2</PIqid>
    <PIpid>450</PIpid>
    <PItext>Is the customers PC Firewall turned off?</PItext>
    <PItype>Question</PItype>
    <PIfrom>1</PIfrom>
    <PIto>2.2,2.1</PIto>
    <PO>
    <POoid>1</POoid>
    <POqid>2</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>5</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>2</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>3</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>3</PIqid>
    <PIpid>450</PIpid>
    <PItext>Advise the customer to turn off the PC Firewall in order to continue. Has this been done?</PItext>
    <PItype>Question</PItype>
    <PIfrom>2.2</PIfrom>
    <PIto>3.2,3.1</PIto>
    <PIc>278</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>3</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>5</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>3</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>4</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>4</PIqid>
    <PIpid>450</PIpid>
    <PItext>Advise the customer the PC Firewall must be switched off before this process????</PItext>
    <PItype>ExitPoint</PItype>
    <PIfrom>3.2</PIfrom>
    <PIe1>14</PIe1>
    <PO />
    </PI>
    <PI>
    <PIqid>5</PIqid>
    <PIpid>450</PIpid>
    <PItext>Is the customer able to access the internet now?</PItext>
    <PItype>Question</PItype>
    <PIfrom>3.1,2.1</PIfrom>
    <PIto>5.2,5.1</PIto>
    <PO>
    <POoid>1</POoid>
    <POqid>5</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>6</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>5</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>8</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>6</PIqid>
    <PIpid>450</PIpid>
    <PItext>Is the customer having a problem with a specific website?</PItext>
    <PItype>Question</PItype>
    <PIfrom>5.1</PIfrom>
    <PIto>6.2,6.1</PIto>
    <PO>
    <POoid>1</POoid>
    <POqid>6</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>7</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>6</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>8</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>7</PIqid>
    <PIpid>450</PIpid>
    <PItext>1536: CBB1008 - Browser Setup and Daignostics</PItext>
    <PItype>SubProcess</PItype>
    <PIfrom>6.1</PIfrom>
    <PIas>1536-1-0</PIas>
    <PO />
    </PI>
    <PI>
    <PIqid>8</PIqid>
    <PIpid>450</PIpid>
    <PItext>What is the security level on the CPE Management page?</PItext>
    <PItype>Question</PItype>
    <PIfrom>6.2,5.2</PIfrom>
    <PIto>8.4,8.3,8.2,8.1</PIto>
    <PIc>279</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>8</POqid>
    <popid>450</popid>
    <POtext>Block All</POtext>
    <POto>9</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>8</POqid>
    <popid>450</popid>
    <POtext>Standard</POtext>
    <POto>11</POto>
    </PO>
    <PO>
    <POoid>3</POoid>
    <POqid>8</POqid>
    <popid>450</popid>
    <POtext>Disabled</POtext>
    <POto>12</POto>
    </PO>
    <PO>
    <POoid>4</POoid>
    <POqid>8</POqid>
    <popid>450</popid>
    <POtext>User Defined</POtext>
    <POto>12</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>9</PIqid>
    <PIpid>450</PIpid>
    <PItext>Change the security level to Standard. Does this resolve the customers issue?</PItext>
    <PItype>Question</PItype>
    <PIfrom>8.1</PIfrom>
    <PIto>9.2,9.1</PIto>
    <PIc>280</PIc>
    <PO>
    <POoid>1</POoid>
    <POqid>9</POqid>
    <popid>450</popid>
    <POtext>Yes</POtext>
    <POto>10</POto>
    </PO>
    <PO>
    <POoid>2</POoid>
    <POqid>9</POqid>
    <popid>450</popid>
    <POtext>No</POtext>
    <POto>11</POto>
    </PO>
    </PI>
    <PI>
    <PIqid>10</PIqid>
    <PIpid>450</PIpid>
    <PItext>Issue Resolved</PItext>
    <PItype>ExitPoint</PItype>
    <PIfrom>9.1</PIfrom>
    <PIe1>1</PIe1>
    <PIe2>6</PIe2>
    <PIe3>122</PIe3>
    <PO />
    </PI>
    <PI>
    <PIqid>11</PIqid>
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