Legacy Serial Number for Upgrade

I am reinstalling Acrobat XI, which was purchased as an upgrade from a previous Adobe product.  The reinstall is asking for the Serial Number from the previous product; but I no longer have that Serial Number.  What do I do now?

This is the forum for the free Reader. You'll probably want to continue in the Acrobat forum.
That being said, did you register the product or do you have receipts? If not to both answers, you may be out of luck.

Similar Messages

  • Qualifying product serial number for upgrade is not accepted

    Hi,
    I am currently re-installing Adobe Creative Suite 5 on my new computer.
    The serial number was accepted, however the qualifying product (Creative Suite 2) is not accepted:

    The yellow exclamation next to the serial number indicates that the serial number is valid but the upgrade path is not.
    The serial number for CS2 that you have entered is a Volume license and I assume that you are upgrading to a retail version from Volume license.
    Please contact customer support @ 8008336687 (US Region) or start a Live Chat
    You can refer : Product support

  • Have serial number for upgrade but not the original

    My system has crashed and I am reinstalling everything...I have my Web Creative Suite C4 disks and serial number, but none of the products needed to verify the upgrade. What do I do?

    Hi RJ grossfeld,
    You need to contact Adobe Customer service to unlock the serial number for activation.
    You can reach our chat support at http://adobe.ly/yxj0t6
    Regards,
    Rave

  • Old serial number for upgrade

    Where do I find the serial number for the older version of Standard?
    I purchased and downloaded Acrobat XI Standard Upgrade.  I am being asked to enter the serial number from the previous version, which can from my former employer.  Where do I find the old serial number?

    http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Trouble with serial number for upgrade install

    I am trying to upgrade from photoshop cs2 to cs4 with a purchased upgrade disc (on my imac). The installer requested my cs2 serial number and it is telling me the serial number does not match the product. I know for a fact this serial number does match as I have installed cs2 on all my macs with no problem. What do I do from here? The only other option it gives me is to run as a 30 day trial, and that is unacceptable.

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • How can I find serial number for upgraded Final Cut Express?

    On my old G4 laptop, I had upgraded from Final Cut Express to Final Cut Express HD. Just bought a Mac Mini and installed FCE HD, but it's asking me for the serial number from the original Final Cut Express from which I upgraded. Duh. Of course I don't have that any more.
    Does anyone know if this might still be found on my hard drive somewhere? Thanks.

    Probably not. But just in case, fire up FCE on your old G4 laptop, then do +About Final Cut Express+ and look at the serial number below your name. It's probably the serial number of your FCE-HD Upgrade but there's an off chance it may be your original serial number.
    Also, if you sold or gave away your original Full version of FCE, and someone else has installed it on their Mac, you are no longer properly licensed on your current system. You have to keep the original, Full version in order to be licensed to use the Upgrade. That's why the Upgrade asks for both serial numbers.
    One other thing, only FCE4 is supported on Show Leopard (assuming your MacMini is new, it will have Snow Leopard on it.)

  • Have Adobe Standard CS 5 (Student), and would like to upgrade to Creative Cloud (Non-Student) - won't accept my serial number for special pricing for existing users

    I currently use Adobe Standard CS 5. It was bought with the Education discount. I would like to upgrade to Creative Cloud and see that they have special pricing for existing customers that use past versions of Creative Suite. I am no longer in Education, so I will have to buy a full version. This is fine, but it won't accept my serial number for the discounted pricing. Is there something else I should be doing?

    Hi there
    Please contact our Sales team who will assist with your order - 800-585-0774
    Thanks
    Bev

  • Hi  - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the ser

    Hi  - I recently purchased a new iMac. I have a registered cs5 design premium package which is an upgrade - I have no disc for cs4 but have the qualifying serial number for it. I have installed cs5 via download onto my iMac but it is not accepting the serial number. Can anybody help. Does anybody else think that Adobe will loose a lot of customers by not providing any chat or call support for cs5 users??

    You can support serial number and activation support.
    Mylenium

  • Acrobat XI Pro Upgrade Issue Recognizing Serial Number for Acrobat X Pro

    I purchased Acrobat XI pro upgrade yesterday, was able to install, deactivate Acrobat X pro.  Now however, it is rejecting the serial number for Acrobat X pro and I can't use the program.  Please help!!

    Hi Stajascha1,
    We are sorry for the inconvenience.
    Can you please provide the exact message on the screen while you are trying to enter the serial number.
    If that is possible can you attach the screen shot of the error message. Make sure the serial number is not visible in screen shot.

  • Where is the serial number for DVD on the FinalCut Studio 3 upgrade?

    where is the serial number for DVD on the FinalCut Studio 3 upgrade?

    Hi Dnstreet
    It's usually on the front of the little booklet that comes with it. There will be a couple of stickers with the serials printed. I normally take one off and stick it to the outside of the box so it's easier to get to later.
    Pi

  • To request my serial number for Adobe After Effects to upgrade to 64bit system

    I have AE cs6 and I need to upgrade to 64bit system.
    How and where to request my serial number for Adobe After Effects to upgrade to a compatible 64-bit operating system? (because no customer service answered me)

    I don't understand your problem.
    After Effects CS6 runs on 64 bit systems.  You use the same serial number you use on a 32 bit system.
    If you want to upgrade to the CC subscription version, you can do so on the Adobe website.
    What do you mean that no customer service answered you?  Did you speak to Adobe Support?  What did they say?

  • I have purchased a new computer I have Lightroom 3 disc however I purchased an upgrade to lightroom 4 online so i don't have the disc. I have the serial number for lightroom 4 but don't know how to download the programme without the dics

    I have just purchased a new computer. Some time age I purchased Adobe Photoshop Lightroom 3 package which includes the disc. Since them I upgraded to 4 online without the disc .How do I upload without the dosc, I have the serial number for version 4 and have been using it on my old computer.

    You will need both License Keys the Lightroom 4 upgrade key and the Lightroom 3 key. You can download the latest LR 4.4.1 from the site below. Just make sure you get the appropriate one for your operating system.
    Adobe - Lightroom : For Macintosh
    Adobe - Lightroom : For Windows
    Install then you first enter the LR 4 upgrade serial number and then the LR 3 serial number when prompted.

  • Migrated Aperture 3 upgrade from old Mac Book Pro to new Mac Book Pro.  Can't open Aperture on new machine because I don't have the original serial number for Aperture 2 program originally installed on the old machine.  What is the best solution to this s

    Migrated Aperture 3 upgrade from old Mac Book Pro to new Mac Book Pro.  Can't open Aperture on new machine because I don't have the original serial number for Aperture 2 program originally installed on the old machine.  What is the best solution to this situation

    Call Apple and make a appointment.
    You have 3 months of care and up to 3 years with paid AppleCare, let them handle it and bring everything in.
    Good Luck

  • As good will gesture, we can help you with the upgrade for PSE 13. We would request you to place the order for Adobe Photoshop Elements 13 as an upgrade and then we will provide you the full version serial number for the same product against the new upgra

    I RECIVED AN EMAIL FROM ADOBE AS  :  As good will gesture, we can help you with the upgrade for PSE 13. We would request you to place the order for Adobe Photoshop Elements 13 as an upgrade and then we will provide you the full version serial number for the same product against the new upgrade order"  IS THIS UPGRADE FREE AND WHAT SHOULD I DO, HOW CAN I HAVE THIS UPGRADE?

    Compare with on-line stores. The full version is often cheaper than Adobe's upgrade price.
    See this example from Amazon, but check pricing in your own region.
    http://www.amazon.com/gp/product/B00N4OLCRO/ref=s9_simh_gw_p65_d4_i2?pf_rd_m=ATVPDKIKX0DER &pf_rd_s=desktop-1&pf_rd_r=0F1GED9546928YP3PHC0&pf_rd_t=36701&pf_rd_p=1970559082&pf_rd_i=d esktop

  • I loss the serial number for my Final Cut Pro. I just traid instaling before that upgrade my Mac G5 2004 Computer. Could anybody help me?.

    I loss the serial number for my Final Cut Pro. I just traid instaling before that upgrade my Mac G5 2004 Computer. Could anybody help me?.

    These are user forums. You are not speaking to Apple here. You may contact them:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support visit online support site.

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