Legit Email Being Moved to User Junk Folder

I am not sure if this is the correct forum to ask this or not. So if this needs to be moved, would a moderator please move it.
What we have is a user is seeing certain email from the internet being placed into the user junk folder. The user uses the OWA not outlook. Our setup is exchange 2013 SP1 with a 2 member DAG. We do use Mcafee's Security for Exchange but when the headers
of the legit email are viewed, Mcafee's Security does NOT scan it AND Mcafee Security is NOT set to deliver SPAM to the user junk folder. We have the malware option of Exchange disabled. The scanned header part of the legit email says it uses spamassassin.
Here is the full header with sensitive info removed:
Received: from ourexchange.domain.com (192.168.123.12) by
ourexchange.domain.com (192.168.123.12) with Microsoft SMTP Server (TLS)
id 15.0.847.32 via Mailbox Transport; Mon, 8 Dec 2014 08:37:28 -0500
Received: from 2ndDAGmemeber.domain.com (192.168.123.9) by
ourexchange.domain.com (192.168.123.12) with Microsoft SMTP Server (TLS)
id 15.0.847.32; Mon, 8 Dec 2014 08:37:27 -0500
Received: from rock.pidgin.im (209.191.187.69) by 2ndDAGmember.domain.com
(192.168.123.9) with Microsoft SMTP Server id 15.0.847.32 via Frontend
Transport; Mon, 8 Dec 2014 08:37:27 -0500
Received: from localhost (localhost [127.0.0.1]) by rock.pidgin.im (Postfix)
with ESMTP id 862B415E57F4; Mon, 8 Dec 2014 08:36:15 -0500 (EST)
X-Virus-Scanned: Debian amavisd-new at rock.pidgin.im
Received: from rock.pidgin.im ([127.0.0.1]) by localhost (rock.pidgin.im
[127.0.0.1]) (amavisd-new, port 10024) with LMTP id SjgIxLi8pwK9; Mon, 8 Dec
2014 08:36:13 -0500 (EST)
Received: from rock.pidgin.im (localhost [IPv6:::1]) by rock.pidgin.im
(Postfix) with ESMTP id 28B0215E57ED; Mon, 8 Dec 2014 08:36:13 -0500 (EST)
X-Original-To: [email protected]
Delivered-To: [email protected]
Received: from localhost (localhost [127.0.0.1]) by rock.pidgin.im (Postfix)
with ESMTP id 3F39F15E572C for <[email protected]>; Mon, 8 Dec 2014 08:36:11
-0500 (EST)
X-Virus-Scanned: Debian amavisd-new at rock.pidgin.im
Received: from rock.pidgin.im ([127.0.0.1]) by localhost (rock.pidgin.im
[127.0.0.1]) (amavisd-new, port 10024) with LMTP id VWRen55-tvpC for
<[email protected]>; Mon, 8 Dec 2014 08:35:52 -0500 (EST)
Received: from auth.a.painless.aa.net.uk (auth.a.painless.aa.net.uk
[90.155.4.51]) by rock.pidgin.im (Postfix) with ESMTPS id 069D815E1ABE for
<[email protected]>; Mon, 8 Dec 2014 08:35:52 -0500 (EST)
Received: from 219.250.187.81.in-addr.arpa ([81.187.250.219]
helo=[192.168.1.37]) by a.painless.aa.net.uk with esmtpsa
(TLSv1:AES128-SHA:128) (Exim 4.77) (envelope-from
<[email protected]>) id 1XxyTa-0006q5-Gt; Mon, 08 Dec 2014 13:35:48
+0000
Message-ID: <[email protected]>
Date: Mon, 8 Dec 2014 13:36:08 +0000
From: David Woolley
User-Agent: Mozilla/5.0 (X11; Linux x86_64;
rv:31.0) Gecko/20100101 Icedove/31.2.0
MIME-Version: 1.0
To: Duncan Anderson <[email protected]>
Subject: Re: cant access Pidgin
References: <[email protected]>
In-Reply-To: <[email protected]>
X-Pidgin-SpamProbe: GOOD 0.0000010 9a9e88a5e77c0f07e773e841e70ec91b
X-Pidgin-Spam-Flag: Clean
X-BeenThere: [email protected]
X-Mailman-Version: 2.1.15
Precedence: list
Reply-To: <[email protected]>
List-Id: "End-user support for Pidgin, Finch and libpurple" <support.pidgin.im>
List-Unsubscribe: <https://pidgin.im/cgi-bin/mailman/options/support>,
<mailto:[email protected]?subject=unsubscribe>
List-Archive: <https://pidgin.im/pipermail/support/>
List-Post: <mailto:[email protected]>
List-Help: <mailto:[email protected]?subject=help>
List-Subscribe: <https://pidgin.im/cgi-bin/mailman/listinfo/support>,
<mailto:[email protected]?subject=subscribe>
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset="windows-1252"; format=flowed
Errors-To: [email protected]
Sender: Support <[email protected]>
Return-Path: [email protected]
X-MS-Exchange-Organization-Network-Message-Id: long-alphanumeric-number
X-MS-Exchange-Organization-AuthSource: 2ndDAGmember.domain.com
X-MS-Exchange-Organization-AuthAs: Anonymous
There aren't any rules on the exchange server. Does exchange do any form of spam scanning?
We do not have an edge server.

Hi,
According to your posting, I noticed that there are two third-party value in the message header:
X-Pidgin-SpamProbe: GOOD 0.0000010 9a9e88a5e77c0f07e773e841e70ec91b
X-Pidgin-Spam-Flag: Clean
Generally, we can use the X-MS-Exchange-Organization-SCL value in message header to check whether the message is spam message in Exchange environment. I am not familiar with the X-Pidgin-Spam-Flag value which may be a value for a third-party spam filter.
For more information about SCL in Exchange server, please refer to:
http://technet.microsoft.com/en-us/library/aa995744(v=exchg.150).aspx
If the issue only happens to a specific user and specific messages which are send from specific senders, we can add these senders in a Safe Sender list in your Anti-Spam program to have a try.
Regards,
Winnie Liang
TechNet Community Support

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