LEGO Mindstorms 2.0 crashes at startup when LabView Signal Express is installed first

Question

When NI Circuit Design Suite Education Edition is installed first in a computer and the LEGO Mindstorms software second, the LEGO Mindstorms software doesn't work, it reports the following:
Error: A required file is broken
Possible Solutions: Reinstall the LEGO Mindstorms NXT Driver  (tried but doesn't work)
Error code: 1003
Ordinal not found
The ordinal 18 could not be located in the dynamic link library NIVISV32.dll
Error loading "fantom.dll"
The operating system can not run %1
On other computers the LEGO software starts running, it displays part of the initial screen and then a small window opens saying that the Mindstorms software has has an error and that it will close. The previous report doesn't show.
If LabView Signal Express is uninstalled and then the LEGO software reinstalled, the LEGO software works.
I've dowloaded and installed new and old versions of the NIVISV32.dll and this doesn't correct the problem. I went as far as version 4.20 of the dll because it is dated in 2007 and the dll file installed by the LEGO software when it works is also dated 2007, but if I install the dll without uninstalling LabView Signal Express, the LEGO software continues not working.
Please advice how to correct this problem without having to uninstall LabView Signal Express first. If the LEGO software is installed first, is LabView Signal Express going to use and not to replace the old 2007 version of the dll installed by the LEGO software? Is there any LEGO software update that corrects this problem?
I repeat: I know a solution is to uninstall LabView Signal Express, install LEGO Mindstorms and then reinstall LabView Signal Express but I have 60 computers already cloned and deployed with this problem, so I don't want to go to this long process to fix the problem. The computers are using Windows 7 and problems happen on both the 32 and 64 bits versions of Windows 7.
Any ideas???
Solved!
Go to Solution.

Answer 1

I couldn't reproduce the error either, but in our x86 computers this problem appeared after several months; we used LEGO Mindstorms last time in Summer 2011 without any problems and just three weeks ago when we were checking the computer for our Summer 2012 classes if when we noticed the problem. I’m still going to try to reproduce the error in an x64 computer where the problem appeared immediately.
Anyway, I’m attaching a word file with images of captured screens where you can see the error reports generated by LEGO Mindstorms and a series of steps uninstalling and reinstalling these program plus LabVIEW, until LEGO Mindstorms finally works after having uninstalled all traces of LabVIEW.
Images can be expanded and zoomed in to a better view of the details and if I can reproduce the problem in an x64 computer I’ll let you know.
Please see if you can find out something based on the images I’m sending.
Thank you.
Attachments:
LEGO PROBLEM.doc ‏3129 KB