Lemon??

Ok, here's the deal. I purchased my mackbook in August 20006, by January 2007 I had to take it in for the top cover to be replaced (yellow fever). October 2007 my optical drive died (no more warranty). I had to deal with it. December 2007 my hard drive went kaput! I had to purchase a new one (along with a new optical drive) in order to be able to instal tiger.
I purchased leopard about a month ago, and when I tried to install it, my mackbook would not read it, it made the same exact unholy noise as when my optical drive first failed, coincidence? And now my MB shuts down intermittently and without no apparent reason and sometimes displays the question mark folder at startup (Same thing happend when hard drive died
. O yeah, one more thing, for some reason my magsafe doesn't always respond when connected (probably the cable? or something else?).
Well ok, I'm guessing this is not normal?
My question is, (since my MB is no longer under warranty) Is there any way apple could take notice of this and do something about it? I've already been turned down by the 1-800-apple number.

*Is there any way apple could take notice of this and do something about it? I've already been turned down by the 1-800-apple number."*
Not likely as they've already said no. You could always call back and ask to speak to customer relations. Maybe you'll get a hold of someone who will be willing to help you.

Similar Messages

Qwerky MacBook Pro - LEMON?

I'm a first-time Mac user, and so I am still learning, but I have had difficulty with my Mac since I go tit. +*Has anyone experienced anything like this before (below)???*+
I purchased my MacBook Pro in August 2006 (Tiger, 10.4.11, 2 GHz Intel, 1GB Memory). Ever since then I have experienced what seem to be random, chronic issues with this Mac, even just within the first couple weeks of owning it. In the beginning, phone support was so-so and I usually attributed my issues to my lack of familiarity with the Mac system. Phone technicians usually would end up having me re-start my computer or change settings and sometimes this worked, but it seemed like the problems that I was observing were not normal....meaning, I shouldn't have to restart my Mac as often as I do, I +shouldn't have+ these regular problems with a new machine. Unfortunately I never kept a consistent log of all my issues and when they occurred or in what context, but here is a list of chronic problems I have experienced within the last 15 months since I got my Mac and an estimate of how frequently they have occurred. Also, they seem to occur during 'normal' activities when I am simply browsing the internet....trying to watch a DVD....typing up a document in MS Office....or leaving my computer alone (just some examples, nothing unusual):
- Unable to view video on certain websites, such as CNN or YouTube (I would get a "?" or the Quicktime "Q" in place of where the video should play. First couple months, a Mac IT guy on campus couldn't figure it out and finally had me create an entirely new account and moved all files to this new account. No problem since)
- Oftentimes will get the 'pinwheel' for unusually long amounts of time (First couple months this occurred whenever I tried to watch a DVD, this occurred when the DVD was inserted and the DVD program was initiated, or if the program did start OK, the pinwheel would appear if I 'interrupted' the viewing progress, like pausing the DVD or moving between chapters. Now this happens regularly, every couple of days, when initiating normal actions like closing a window, clicking on an icon on a webpage, force-quitting a program (which is another issue below))
- I have to force-quit programs (altappleesc) because they will not respond. Occurred with iPhoto, Safari, MS Office (only a handful of times w/ each in the last several months). Several times when I have initiated a force-quit, the program to force-quit will be highlighted, I will hit 'Force Quit' and I get the perpetual pinwheel that never goes away, the program never quits, and I have to turn my computer off using the power on/off button.
- My desktop picture randomly reverts to an old picture that it had been set to previously. Usually has happened when my Mac is 'idle' or the screen goes into 'sleep' (black) mode, but has also occurred when my Mac has been off, and I turn it on at the beginning of the day. Has probably happened a total of a dozen times (once, just yesterday).
- My Mac shuts off randomly. No power surge, always plugged into the power cord (battery charging). The Mac just turns off, black screen, as if you had turned it off. Has happened two or three times total.
- Optical drive oftentimes will not read CDs or DVDs - new Cds, burned CDs/DVDs, no scratches or smudges. I will insert DVD/CD and it sounds like the drive will initiate, it does this three times, and then spits the CD out. This happens regularly (daily), more often than not.
- I receive an 'unexpected error occurred that could not be recovered from (-36)' when trying to watch a DVD (has occurred when I try to hit 'Play Movie' on the menu screen of a DVD, when trying to move between chapters, or in the middle of the movie - in all cases the disc surfaces were perfectly clean). Additionally, often times when trying to watch a DVD, the image has appeared staggered, slow and jumpy and not up-to-speed with the audio (which is unaffected).
- System generally runs 'slow': words that I am typing (either in an email or in a document) lag several second behind my typing speed, minimized windows that appear next to the dock are slow to appear at full screen when I click on them (10-20 seconds lag)
- System is slow to start up (1 to 2 minutes): when turning on the laptop, the white screen with the apple icon that appears before the user log-in screen appears for an unusually long amount of time. This has happens several times a month, most recently this morning. This screen appeared for literally 14 minutes and my log-in screen never appeared. I had to turn of the computer using the on/off power button.
- I recently bought a WesternDigital external hard-drive (My Book Essential Edition, 250gb). In the last month or so, my Mac has stopped recognizing the drive. The external drive is still quickly recognized by other computers, but never appears on my Mac from any of my USB ports, and my Mac does not appear to be 'searching' for it either. Other devices (USB jump drives) still function with my Mac.
*+Am I crazy?+* I know independently each of these issues may not seem very unusual or significant, but these are chronic, and together are unacceptable for an $1800 machine. I have never heard of anyone having so many issues (many friends and departments at my university use Macs and are baffled by my problems). It is all-around just very qwerky and has been since the day I bought it, but has finally gotten to the point where I cannot imagine that these are all normal scenarios. Have I bought a LEMON?! It has never been dropped or experienced any extreme environments....
THANK YOU FOR YOUR HELP! Any feedback would be greatly appreciated...
'Bu
-

The first thing I would recommend is taking your MBP into an Apple Store and talking with one of the geniuses. During my first few weeks of owning my program, I found that I had to download Windows Media Player & Adobe flash player in order to play videos on certain sites. I will occasionally get a pinwheel thing that lasts, not "perpetually", but for a few minutes. I got my MBP in August of this year and I'd say this has happened 8-10 times, using my computer for ~6-10 hours a day. My dock has disappeared a handful of times and I had to get a new display because of dead pixels just one month after I bought it. About a week ago, I inserted a clean once or twice viewed DVD and got the same message as you've had. However it has only occurred once, so I wasn't too concerned. The point I'm trying to make is that there are some software problems that I too think are not fitting for such an expensive machine. However it seems like you have a lot of problems, so definitely go see a Genius at an Apple Store. Hopefully you got the AppleCare Protection Plan, because if not I think a visit is about $100. If you can't get to a store or mail it in to Apple for inspection...
-You could try to purchase an external optical drive because it seems like something is not right with yours.
-The slowness of the computer may be caused by CPU or memory intensive programs (some which you may not realize are running). To see if this is a problem, download the iStat Pro widget and when your computer gets slow, open Dashboard and check CPU and memory usage. Also, make sure you "Quit" programs instead of just closing them (I'm not an expert so I don't know if this makes much difference, but it's worth a try). I don't have any idea why your computer would start slow.
-Also, I believe there was a recall of batteries on certain MBP models. Check to see if your machine was affected by this recall. If so, this may be connected with your random shutdowns.
Macs are known for their simplicity, power-performance ration, being ascetically-pleasing and all-around great machines. They are not, however, known for being the most reliable machines. Consumer Reports gives them an "average" reliability. Even so, even the most reliable brands produce a few lemons. Your computer may be a lemon. Anyways, I believe you should take your MBP to an Apple Store and talk with one of the Geniuses there. Good Luck with fixing your problems!

Frustrated with Apple Service and Apple Store... Lemon Law?

Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.

I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87

I think I have a lemon

My new iPhone 6 seems to have a lot of problems, which are so frequent and annoying that I think I may have gotten a bad phone. I wanted to share some of them here to see if I'm the only one...
1. About once or twice a day, the screen goes completely black, then it pops back up to the lock screen. This sometimes happens when I'm in the middle of writing a text/email/etc. I don't lose my work (when I go back to the app I was using I'm able to pick up where I left off) but this is still an annoying issue. There's a variation of this that occurs less frequently where the screen goes black for just a millisecond but pops back to whatever I was doing.
2. Safari screens and other apps occasionally freeze. I'm then forced to go back to the home screen, double-tap the start button and close the app. Upon reopening it works, but again, this is annoying and never happened on my iPhone 4 or 5.
3. The phone doesn't always automatically go to wifi when I'm in a wifi area. I often have to go to the settings screen and select the network in order to connect. This shouldn't happen when I'm near a known network that I've connected to before. Again, annoying and time consuming and never happened on my older iPhones.
4. Most of my music doesn't sync to the phone. I purposely got the 64gb model so I could store ALL my music and ALL my photos on the phone. When I sync, I don't get errors, but all the music isn't on the phone. And when I look at "On this Phone" in iTunes the songs that didn't sync are grayed out with a dotted circle next to them. This is super frustrating and no one seems to be able to fix it.
5. I'm constantly reminded that cellular data is turned off for a particular app. I've chosen to do this, so why the constant reminders? And why do apps that don't connect to the internet (like my Chess app) even need to have cellular data at all? I know that this particular issue is not unique to me (lots of message board posts complaining about it) but I wanted to include it on my list becuase it's unique to my iPhone 6 and never happened with earlier phones.
To my fellow community members: If you have fixes for any of these issues, please note the issue number that you're writing about in your response. Bigger picture...I'm curious if people feel I might, in fact, have a lemon and whether you think I should try to get a replacement?

It is important to know if you did Restore your New iPhone 6 from an earlier iPhone Backup. Many of your issues sound like some of the issues others have experienced. If you did Restore from a Backup you may have some Apps that should be re-downloaded directly from the App Store. It is also important to know if you do have a Computer with the current version of iTunes such that you can put your iPhone in DFU mode and the via iTunes Restore the iPhone 6 to Factory Settings (i.e., New-In-Box). You would then NOT Restore from the Backup but rather bring the iPhone up as a New Phone, connect to your WiFi and answer the few Start-up Questions. After you prove to yourself that everything is working without the issues you had faced, you can then Restore your personal Media and Data from Backup.

Is my Apple MacBook Pro Retina a Lemon?

Brand new(7 days old) MacBook Pro Retina 2.4GHz 16GB SSD 15" with latest OS updates. I treat this MacBook like it is my newborn child. I am extremely careful with the hardware AND software configuration, almost to the extent that it's a compulsion. I have used multiple computers with Windows, Linux and Mac operating systems. I take extra time to find out the best way to treat computers as to avoid troubles like these, so I feel especially upset about losing two hours of work on my clients project. Luckily everything is backed up on GitHub and Dropbox.
I used a great tutorial from mactuts on setting up a new mac the way that developers do, and I have set up Windows and Linux just fine. I doubt there is a system or program configuration issue on my part. I was running a few programs that are not processor or RAM intensive.
- Sublime Text 2
- Google Chrome
- CodeKit (Sass compiler)
- iTerm2 (terminal)
- Dropbox (was not syncing)
- Moom (window arranging utility)
- Alfred (app and file finder utility)
There were absolutely no peripherals connected to the MacBook, no mice, USB devices, or even headphones. Only apps running.
I was typing code into Sublime Text 2 and I saved the file, watched the browser for live changes on the web site I was working on (thanks to CodeKit) and the page refreshed fine, when I moved the cursor via the touchpad back to Sublime Text 2 from the Google Chrome window, I was greeting with a 100% frozen MacBook Pro. The entire GUI was stuck, no keys would function at all, and I didn't know what to do. I searched for answers, couldn't find anything, and I held down the power button until the MacBook turned off. The computer was not hot at all during this time.
I restarted the computer after some more searching and found instructions on verifyng the disk. All is fine according to the system Disk Utilities. I just got done with a 1 hour and 6 minute Apple Hardware test with the extended testing option checked. No errors were found. The aluminum north of the function keys got SUPER hot.
The MacBook has done something similar twice before but I shrugged it off. I was doing similar tasks as may have triggered the recent problem, but the freeze only lasted seconds instead of forever. How could a 2600 dollar computer freeze during text editing and web browsing? Have I been sold a lemon? Is this a common problem? Can this problem be corrected? Can the cause of this problem be eliminated?
I have another laptop that is over 4 years old (Toshiba Sattelite) running Ubuntu 12.04 LTS. It has never had a problem running simple text editors, code watchers/compilers(Sass/Compass/Guard), or browsers, even all at the same time. From the reputation that Apple has, I was expecting more. I figured the computer might have a few hiccups if rendering a huge video file, or running 3 external monitors with Photoshop and Illustrator open and working, but definitely not with the programs I had open.
I switched to Apple to learn iOS and OSX development, to make awesome apps. I am 90% sold on taking this back to Apple and getting a full refund, never to go back. I hope someone can help change my mind and fix my computer.
Thank you so much.
Chad

chadshores wrote:
I have another laptop that is over 4 years old (Toshiba Sattelite) running Ubuntu 12.04 LTS. It has never had a problem running simple text editors, code watchers/compilers(Sass/Compass/Guard), or browsers, even all at the same time. From the reputation that Apple has, I was expecting more. I figured the computer might have a few hiccups if rendering a huge video file, or running 3 external monitors with Photoshop and Illustrator open and working, but definitely not with the programs I had open.
I switched to Apple to learn iOS and OSX development, to make awesome apps. I am 90% sold on taking this back to Apple and getting a full refund, never to go back. I hope someone can help change my mind and fix my computer.
Ah! A Linux user. That explains things. I wondered why you were installing a bunch of stuff I had never heard of on a week-old computer.
The bottom line is that OS X is not Linux. It may look like it sometimes, it shares a few libraries and some command-line tools, but it is completely different. Your old Linux habits will only cause you trouble.
The big question is what 3rd party software have you installed? You listed a few, but there have got to be others. It is a sad fact that OS X has zero credibility among most most corporate and open-source software developers. There is a vast amount of software that hasn't been updated in almost 10 years. How far would you get installing the latest and greatest Linux tools on a Linux box circa 2007?
As a new Mac user, you are unfamiliar with what software is good and what isn't. Some of the software you listed above is fine, but why install it if the operating system already comes with equivalent functionality? There is nothing wrong with doing that if the Apple software doesn't do what you need. But just doing it out of habit or because it is some open source project is likely to have poor results. For example, OS X version 10.8.4 was recently released. Well-written software from 2006 will run fine. Poorly written software from last week will crash, cause slowdowns, and all kinds of other problems.
If you don't have a good reason for using Chrome instead of Safari or iTerm instead of Terminal, then you are likely going to be at the mercy of 3rd party developers who have more control over your system than you do. Make yourself at home and learn your way around before you invite a bunch of rowdy kids over for a party. Later on, you can throw some parties and have fun, but you will be the one in charge. Right now, they are probably running wild in your basement reconfiguring your plumbing.
This is so common that I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/etrecheck, run it, and paste the results here.
Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.

What does it take for Apple to replace a Lemon?

PowerBook G4 failures to date:
Logic Board failure
USB port failure (2nd new logic board)
Logic Board failure (3rd one)
Airport card failure
Random power failures
Replacement power pack
Continuing random power failures
Overheating
...all within the first year of purchase. Now I'm waiting on hearing from Apple Customer Relations with their answer. I can't have this computer in the shop any longer as it's essential to my business.
So what did it take for Apple to replace your Lemon?
PowerBook G4 15" Mac OS X (10.4.7) 1Gb Memory

Human contact is the key. It sometimes helps to have face-to-face contact at an Apple Certified Service Center or Apple Store, as you may never know who is on the other end of your phone call (and vice versa). This way they can certify that you are not a crazy person who is abusing you powerbook, and they may have more time to test your computer until a problem surfaces, which they can then report to Apple. An ACSS can lobby on your behalf for a replacement more convincingly than you can on your own, as their professional opinion may carry more weight.
Apple replaced my 12" without a problem after replacing the logic board three times (constant unexplained kernel panics from all three). (I have heard from some that three can be the magic number.) Generally, you can argue that more than one logic board replacement is simply not cost effective for a laptop, as the board itself plus labor almost equals the cost of a new machine!
Establishing a record of problems early on is also helpful, as Apple can become wary of someone trying to score an upgrade several months after a computer is purchased.
Powerbook 15" 1GHz FW800 Mac OS X (10.4.7) Formerly 768mb RAM

My husband bought his macbook in March of 2009. The computer has been in and out of the apple store for one thing or other. I blieve he has a lemon! How could he go about to get a new macbook?

BTW, my husband's macbook is still under waranty by applecare.

I'm sure this is a "that depends" situation. What were the problems? Were they fixed? What caused the problems? Where are you located? Where I live the term "Lemon" is defined in state law which spells out what is covered, what makes it a "Lemon," and what the remedies are. Beyond that, you are likely at the mercy of your Apple support folks.
Best of luck,
Ray

Is my MacBook a "lemon?"

Hi all, I've been a loyal and die-hard apple user/ customer for almost 20 years now and for the first time have started having serious problems with a machine that's making me want to jump ship.
I purchased a brand new MacBook 13 inch from Macmall on 9/19 and by 9/23 it was no longer recognizing the battery (got an x icon through it, nothing would help). After multiple trips and hours at the apple store the geniuses determined it was the logic board (funny since my G3's logic board had just shorted that week, spurring the purchase of this new one). So, I hadn't even owned it a week and it was out of my hands getting a new logic board, heatsink, etc. Well, 2 weeks later (yes, I got it back just yesterday on 10/9) I get it back and now it doesn't recognize the airport card. It simply says there's no airport hardware to be found. I searched the forums and did all the recommended stuff. Now, sometimes the airport will appear, sometimes it won't. And when it does, it won't receive any signals, no matter how strong (even the signal at my grad school).
So, as you can imagine, I'm pretty ****** off that my "repaired" MacBook came back now not recognizing another thing, it just switched from the battery to the airport card. The apple store will not give me a new one since I didn't buy it from them, and MacMall won't give me a new one because they want me to go through the apple store/ factory. Basically it's a bunch of finger pointing going on and no one will step up behind their product (if you can call it that) and help me.
As are many, I'm a bit skeptical of these MacBooks now, since I've had nothing but problems since literally the day I got it. However, all of the imacs and ibooks I've had in the past went strong for well over their average lifespan. My instinct is that I don't want to get this one repaired AGAIN, because then what will happen after that problem gets fixed. Am I going to have to go in for repairs every week now? Cause that's what it's been so far. My feeling is I should put my foot down and insist I get a brand new machine, whether from apple or macmall, since it seems I've been sold a lemon. Any thoughts?

Hi
I've had a similar problem. I bought a black Macbook the day they were launched from the Apple store at Bluewater in the UK. Initially everything was fine, other than a very sharp corner on the bottom case where you open the screen, a badly fitted screen surround that moves and the usual heat issue. In mid September I was using the machine to check for some backup data on a CD-R when the disc I inserted spun up to speed and would not stop. The disc was not shown on the desktop and then the machine froze.
I then powered down the machine and it would not re-start, except for a ding and a grey screen. It never re-started correctly no matter what the apple support or the store tried. It was sent off for repair for just over two weeks. When I collected it they could not tell me what was wrong or what had been repaired, in fact I had some of the worst service in a store that I have ever had. In the end I said to the manager or at least the second person that was sent to serve me, ' You don't give a toss do you ?' and he turned round and said 'No !' So much for them all being Apple employee's.
Anyway back to the repaired Macbook, as the staff at the store eventually found out what had been done. I had a new superdrive, logic boad, bottom case, battery and some heat sink stuff. I did not want the old machine back and wanted a new one but they refused to replace the machine. There must be something wrong with a number of these Macbooks as they had the usual mess of a display at the Bluewater store were all the repaired crap or stuff that had been on display is piled high right as you walk into the store, in fact you almost fall over it all at the door.
The machine seems to working and is cooler than before, but I still have a badly fitted screen surround and now the case creaks on the wrist rest when I type. I don't know if anyone else has had the same issue, and I did complain about it at the time, but the touch pad has gone very smooth and shiny with use, so much so I bought a bluetooth mighty mouse.
One last point of frustration I had with the store was regarding the data back up. As this was quite a new machine I didn't have too much data on it, but I wasn't too sure if I needed any of it, so I agreed to a £35 charge to back it up. I knew that the issue didn't relate to the hard drive, so the data should have been safe, but I thought it would be worthwhile. So when I collected the machine I asked for the CD's or DVD's that the data was copied on. I was told that data was put onto the stores server and was then copied back onto my hard drive. I asked for my money back as I told the assistant that I was not confident that the service had been carried out, but they refused.
For anyone using this service I would be very careful as they take your ID's and passwords, so they could access your data, even on their back up copy. In fact they day of collecting the fixed Macbook I was checking my mail on the said fixed machine and all the items in my in box were displayed for a second or two and then were deleted. So I don't know if the assistant in the store had recovered my data and then deleted the contents of my mailbox as grudge, but thankfully as I have several machine I was able to get all the mail back.
After buying new desktops and notebooks at least every two years or when Apple release something really nice, I don't think I will bother in the future as they seem to have a quality issue on new products.

My iMac is a lemon.

I have a 27” iMac that I purchased in Late 2009 that has hadmore than a few problems. A few months after I purchased the iMac, Iexperienced flickering and then a complete loss of picture. I immediatelycalled Apple Care, I was then advised to take the iMac to the only authorizedservice center in Kuwait. It was determined that the LCD screen would have tobe replaced, which would take five weeks to clear customs and install. Accordingly,I had to pay the customs fees, which would cost roughly $100. I was wrong tobelieve that my iMac had all the bugs worked out after sitting in a workshopfor five weeks. In the summer of 2010, I noticed a few markings on theupper-right corner of the screen that did not disappear after I attemptedcleaning with a cloth. Also, a horizontal line that continuously scrolls up thescreen. The iMac is connected to an external monitor that does not show thesame symptoms, which led me to believe that the problem lies in the LCD screen.I called Apple Care in September 2011 to report the problem, and was advised totake my iMac to the authorized service center. Once again, they informed methat I needed to replace the screen as well as the optical drive. This processwould take another five weeks for repairs and would cost another $100 for customsfees. After I received the iMac back from the service center I still experiencethe horizontal line that runs from the bottom of the screen to the top. I havehad this iMac for over two years and have had numerous issues with the machine.I had purchased a 15” MacBook Pro a few years before purchasing the iMac andwas impressed with its performance and durability. I didn’t have any issues withthe 15” MBP but when the 27” iMac was released I immediately felt the need toupgrade. That turned out to be a mistake, as I would spend the next two yearsdealing with multiple issues. I don’t know if I should get a new iMac (and praythe issues have been worked out) or get something else. What do you think?

Your first mistake was in not strongly requesting a replacement for the iMac, especially after the second "fix". If you do purchase another Mac product, you ought to seriously consider Apple Care for extended protection and tech support.
Here's something you might try. If you have complete documentation on problems and repairs, get in touch with Apple and ask for the address of their Customer Service Executive or Manager. If you can get that address, send that person a letter documenting all of your problems and attempted "fixes", and ask if Apple would be willing to "do something" for you to retain you as a "satisfied consumer". Indicate that you also have a MBP that is perfoming to your satisfaction. Also, ask why you had to pay customs fees for repairs that were done under your warranty. While you've waited far longer than you should have, Apple may be willing to work with you on some kind of resolution. It may be worth a try.
As to another iMac, that's up to you. You may have had a lemon and the problems might not be repeated in another iMac. I've had my iMac for almost 3 years and it has performed quite well.

X58 Pro a Lemon? IOH cooling insufficient.

Is the X58 Pro motherboard a Lemon? The x58 cooling solution on the board is inadequate by far. Very soon, MSI will introduce a replacement board called the X58 Pro-E which has a different heat sync on the Dr. MOS and X58 chipset. They will no doubt ignore all of us with the Lemon. Which is totally unacceptable and enough to make me not want buy any MSI products ever in the future!
The only solution to cooling your IOH on the X58 Pro is to replace the useless MSI heat sync or run a small fast fan on to them.
Here are the possibilities;
1) with stock cooler IOH is 72C at idle
2) Running a 40mm 4000RPM fan ($12.00) directly onto the chips set from above the chipset, the IOH drops to 55C.
3) Replacing the sock solution with 2 Thermalright HR-05-IFX (23.00 each) the IOH drops to 38C*
*note: In my Antec Sonata case the HR-05-IFX are directly in the path of the 120mm fan exhaust that is mounted to the hard drive cage. This fan, draws air through the bottom of the case, over the hard drives and out over the motherboard. This is a Noctuna 120M fan that is running at 900 RMP (Ultra Quiet Mode). This fan blows directly onto the HR-05-IFX and helps dissipate the heat build up on the fins of the HR-05-IFX. With this fan turned off, the IOH temp starts out at 39C but quickly climbs into the 45C range with heavy use.
Using the 3rd solution, I can go up to a 190 MHz base CPU clock rate which makes the 2.6GHz i970 a 3.8Ghz CPU. The max I can go with memory is 1500MHz using OCZ Gold 6GB (3 x 2GB) rated at 1600 (OCZ3G1600LV6GK). Anything above that the board is not stable. At a base clock of 210 MHz, the board hangs-up in boot. It goes through the BIOS POS T and the screen says "WAIT..." and nothing happens.
I'm using BIOS 7.3. see https://forum-en.msi.com/index.php?topic=126768.0
by the way, be careful when you remove the stock IOH cooler. Mine was pretty much stuck to the board. I had to yank it off with a set of pliers. Upon taking it off, part of the problem was clearly apparent. There was enough silicon grease (or should I say hardened cement) to drown an elephant. The grease must be the cheapest kind you can find because it had caked up into a thick layer of plastic and I had to scrape off heavy scabs. I wish I had taken a picture.
Once you do this upgrade, all of us should send the $50 bill to MSI. They should give all of us MSI X58 Pro uses a $50 rebate for selling us a Lemon.

So far, not any X58 Pro boards have burned up an X58 (IOH) that I've read about. 72c is well below the 100c limit, so those that choose not to redo the heatsinks need not panic as long as sustained full loads are below 100c.
Out of the 3 X58 Pros I've helped build, no 'Lemons' noted among them. Just started build #4. I would say your 3.8 on the CPU & 1500 on the mem. is pretty decent. The CPU only natively supports 800/1066 memory, so what's the complaint? 1333 & 1600 are 'OC' speeds. Your mem. sticks may be rated 1600, but doubt they are chipped more than 1333.
What was your specific system issue that required a bios update?
Is the X58 Pro-E a 'replacement' board as you call it, or a new introduction board to the line-up? Have you been ignored so far over your 'self proclaimed' lemon?

Lemon font looks horrible?

my urxvt file:
! Xresource file
URxvt*depth: 24
URxvt*geometry: 91x21
URxvt.borderColor: #181512
URxvt.internalBorder: 0
URxvt.cursorUnderline: 1
!URxvt.cursorBlink: 1
!URxvt*.transparent: true
!URxvt*.shading: 15
! -- scrollbar
URxvt.scrollstyle: plain
URxvt.scrollBar: false
URxvt*scrollTtyOuput: false
URxvt*scrollWidthBuffer: true
URxvt*scrollTtyKeypress: true
! -- login shell
URxvt*loginShell: false
! -- font
URxvt.font: xft:lemon:size=10
URxvt.boldFont: false
URxvt*letterSpace: 0
!URxvt*lineSpace: 2
! -- perl
URxvt.perl-ext-common: default,clipboard,vtwheel,matcher
URxvt.keysym.Mod4-v: perl:clipboard:paste
URxvt.url-launcher: /usr/local/bin/firefox-nightly
URxvt.matcher.button: 1
!URxvt.colorUL: #9472ec
! -- tabs
!URxvt.tabbed.tabbar-fg: 8
!URxvt.tabbed.tabbar-bg: 0
!URxvt.tabbed.tab-fg: 15
!URxvt.tabbed.tab-bg: 0
! special
*.foreground: #d6d7d9
*.background: #111113
*.cursorColor: #d6d7d9
! black
*.color0: #111113
*.color8: #606163
! red
*.color1: #d54a56
*.color9: #f66a79
! green
*.color2: #84bd3f
*.color10: #b2f463
! yellow
*.color3: #cb873d
*.color11: #f4aa5c
! blue
*.color4: #FFFFFF
*.color12: #FFFFFF
! magenta
*.color5: #dc52a5
*.color13: #fb74d0
! cyan
*.color6: #FFFFFF
*.color14: #FFFFFF
! white
*.color7: #aaabad
*.color15: #d6d7d9
URxvt.background: #181512
URxvt.foreground: #FFFFFF
Here is a photo:
http://i.imgur.com/tmGk1vN.png
The font in the preview(I can vouch for this quality, it looked really good on my old Arch box, now it's sort of choppy and not smooth.
Here is a photo of the expectation:
http://i.imgur.com/sS7xtfT.png
-- mod edit: read the Forum Etiquette and only post thumbnails http://wiki.archlinux.org/index.php/For … s_and_Code [jwr] --

2ManyDogs wrote:
Try adjusting the letter spacing in your ~/.Xresources.
https://wiki.archlinux.org/index.php/Urxvt#Font_spacing
Remember to reload .Xresources after you make the change, or nothing will happen.
That did fix it a lot, but, it still doesn't look the same. It's too "squarey" if that makes sense? Here's a comparison/
Mine:
What it's supposed to look like:
I had it working fine before, but now all of a sudden it just shit the bed
-- mod edit: read the Forum Etiquette and only post thumbnails http://wiki.archlinux.org/index.php/For … s_and_Code [jwr] --
Last edited by jasonwryan (2014-11-05 04:50:50)

I purchased lightroom and photoshop a week ago and installed it successfully on my new iMac. the open box iMac ended up being a lemon so i had to exchange it for a new one. best buy wiped the old computer clean. now id like to reinstall the lightroom a

I purchased lightroom and photoshop a week ago and installed it successfully on my new iMac. the open box iMac ended up being a lemon so i had to exchange it for a new one. best buy wiped the old computer clean. now id like to reinstall the lightroom and photoshop to my new computer but i don't know how. help!

Download and install the trial version from http://www.adobe.com/downloads.html and activate it with your serial number or Adobe ID.

Is this Apple a Lemon??

Ok Here is the issue. just purchased a refurbished MacPro for music production studio... Now after installing my DAW I set the System Preferences to "NEVER" so monitor wouldn't go into screen saver or sleep but the mac pro keeps falling asleep only after 5 to 10 minutes of inactivity. This is causing errors in my DAW program making it freeze and not respond. i have to force close application. My Question is, Are there other options i can set in computer or is this Apple a Lemon

All the disk drives also
And SL is the best bet on 2008
Do you know for fact everything else was normal before?
No it isn't a lemon though there are always iffs ands and butts
FBDIMMs are one area
Your video card
The OS of course
what other hardware?

Keyboard problems - Is my helix a lemon?

I am so frustrated with my Helix (i7, first generation).
I just dropped my Helix off at an authorized repair shop to get it fixed. They are replacing the keyboard for the third time on this laptop. It works for a few months and then some (not all) keys stop working. They said the next time it is going back to Lenovo. At this point, I have no doubts that it will happen again. Has anybody else had these problems multiple times? The USB port on the base also stop working but that is another story. The battery in the base won't charge but a new charger seems to have fixed that. Overall this has been a very expensive disappointment. I am now looking to buy a backup laptop since this one has proved so unreliable. They estimate 10 days to replace the keyboard and to check the whole laptop out. Who know how long it will take next time when they send it back to Lenovo.
Are these machines that unreliable or is this a lemon. Luckily, I have a four year warranty. Since it is annoying to have to buy a backup laptop.

Hello
I have a nano 5g and dont have the issues you are having except maybe the pc not recognizing ocas', yeah a pain, I had to learn how to fix that.
I did have to use reset thru' itunes w/ ipod plugged in it solved some basic issues w/ album art. And I had better an experience all around w/ ipod after that reset in itunes.
I ocas' have to do the reset deal hitting the two buttons on ipod itself if it acts funny (volume issue) But not often.
My ipod was essentially a gift too since we purchased it thru' an incentive program at work and his company paid for it and has the receipt. I still purchased the 2yr warranty by buying it online and entering its key when I got the disc.
I used my one free call to apple before I got warranty.
They claim its fine all they need is your account info and perhaps a number assigned to ipod etc...I hope its true.
In any case call them, they were excellent when I spoke to them and had a million questions. Tell them the situation I bet they can help.
You get one free call if I were you Id def' use it! It is for one year.
Message was edited by: slothofms7

I accidentally spilled lemon juice on my iPod. What do I do to fix it?

I was whitening my tech while watching a tutorial on how to & I got a tiny drop of lemon juice on it. About 30-45 mins later, I was on my iPod and during a FaceTime call,...there was a green line on my iPod. I turned it off & turned it back on. The green line came up again but filled the whole screen. It started to turn white as well. I turned it off again and it won't turn back on!!! Help me!!!!!!!!!! Please!!!!!

Just where did the drop go?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Time Bomb Theory - the attack of the lemons

i apologize in advance for starting a new thread. though i appreciate the replies in the previous thread, i didn't think that i was gettin my point across.
i want to differentiate this thread by re-introducing the idea of the illusion of getting the macbook repaired. my argument was IF the logic boards have been changed to fix the mooing (according to this article http://news.softpedia.com/news/Apple-Acknowledges-MacBook-Whine-And-Offers-Logic -Board-Replacements-31384.shtml ), then the new boards are to blame. but if the restarting problem stems from the original batch, then we might be dealing with a massive case of lemons. if apple did start producing macbooks with the new boards, i'm assuming that this means that every macbook is a ticking time bomb. if i do get my logic board 'replaced', wouldn't it be the same on that is on the production line meaning that it's not getting fixed at all? although there are happy trouble free mac users out there, it might just take longer for the problems to surface on their machines.
and yes i'm ticked about my situation
previous thread can be found here http://discussions.apple.com/thread.jspa?threadID=589635&tstart=0
thoughts on the "time bomb theory"

Your double negative notwithstanding, it doesn't matter that there are hundreds of thousands of satisfied people. I've been on the receiving end of many car and electronics recalls without ever seeing the problem the recall was designed to address. What is looked at is the probability over time that a component or system will fail under certain circumstances and the consequences of that failure. The shutdown problem appears to be widespread and serious enough to suggest that some type of recall may be necessary.

Lemon??

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