Lengthy delay before for my online number starts t...

Hi I purchased an online number but when people call me, the phone rings three or four time before my Skype number starts to ring. In many instances people have hanged up before I can pick up. Also, when people do hang up, the phone continues to ring 2 or 3 times before the call is terminated even though the have already hanged up. There appears to be a time lag between the phone number calling and terminating. Should we expect the number to act in real time?

Hi,
I just checked your account and our system denoted several succesful callts to your Online Number lately that were all ended ordinary by hangup on the telephone side.
What are the symptoms you see that make you think it's not working any more?
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Request for skype online number

Hello Support Team
On this 1st i had applied for online number but still it is pending and also single number order showing two time.
payment deducted from my credit card, but yet order is pending.
January 1, 2013
Online Number, 12 month subscription
Visa
£40.25
January 1, 2013
Online Number, 12 month subscription
Visa
£40.25

Sad that this has yet to be a) answered and b) implemented - this would make things a lot easier for myself also, yet Microsoft fails to implement what potentially could be an easy solution and generate additional revenue streams.

Sign up screen for Skype online number doesn't giv...

I am trying to register for an online Skype number. But when I get to the screen asking for an area code, there are no options. So I can't proceed beyond this point. I live in Texas. Are there any restrictions in Texas that might be preventing me from getting an online Skype number? Or is there a web site problem? I have a valid Skype account and apps loaded on my computer and iphone. Frustrating...

@stitcherella
Your Online Number is active, but if you are not able to receive calls when you are online then customer service will need to investigate this.
Please follow steps here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Online number does not appear as caller ID for out...

I have a Skype Premium account and an Online Number based in Stockholm, Sweden.
I have verified the Caller ID for my account is set for the Online Number starting with +468.
When I call my mobile phone (Swedish mobile operator), the ID appears as "Unknown".
When I call the Online Number from my mobile phone, the calling number is shown correctly.
What could be wrong?

jiang924 wrote:
I have an online number for my skype account. When I call others from skype, the online number does not appear on the receiving party's phone, instead the receiving party would see 0000123456
Note that I can receive landland originated calls to the skype account's online number.
Log into your Skype account here on the Skype web site, using the "Account" link at the top of this page. Once you log in, you will see Caller ID settings. If your number is from one of the countries whose numbers can be used as Caller ID (Chile, Denmark, Estonia, Hong Kong, Poland, Sweden, the UK and the US), you should be able to select it and save that for your Caller ID setting. If your number is from some other country, it can't be used as Caller ID when calling phones from Skype - and you would need to use a mobile number (except those from Japan or Mexico) that has gone through the two-step SMS verification process from Skype.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Charge twice for online number and it's not saying...

I paid for the online number twice and is trying to charge me again for it... I should have reactivated it already. What's going on??

Contact Adobe directly and see if they will accomodate you. Start Here If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat contact option.

Voicemail for Online Number

Hi, I'm trying to find out how I set the number of rings at which an incoming call to my online number will be sent to voicemail. Presently, the line will ring 20 or 30 times before the voicemail picks up, I want to shorten that to something like 3 or 4 rings. Thanks for your help, Paul

chrisc1980 wrote:
Is it possible to have it setup so depending which online number someone calls depends which voicemail message they get?
For instance if I have 2 numbers, a personal number and business number. If someone calls the personal number they get a friendly message and if someone calls the business number they get something more professional.
If these two Online Numbers are on the same Skype account, no - you would not have separate voicemails for each. The voicemail on your Skype account would be the same, whether the calls came in on either Online Number or directly to your Skype account name from another Skype user.
If you need to have separate voicemails for each Online Number, you can set up separate Skype accounts for each Online Number. This means that you would need to purchase Skype Credit or subscriptions for each account if you used Call Forwarding, as these two accounts would be unable to share Skype Credit or subscriptions.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

WHAT IS my online number I've just paid for?

Hi,
I've just completed my order for an online number (that would be the 3rd one I own from Skype), but now you have an error on your website, I was not ask from which city I want the number to come from (only from which country) and I got charged, but I've hot no number at all.
Would you please copme back to me,and quickly, on that one?
What is the number I've just paid for???
Thanks,
Anna
Do you have a support email or phone at all? I cannot post the transaction details on a public forum!

Hi,
I can confirm that you have active 3 Skype Numbers. But for security reasons I cannot provide you any further info.
Please go to your account's page and check details under Skype Number tab
And Customer Service can be contacted as explained in this FAQ: https://support.skype.com/en/faq/FA1170
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Need an online number for local area code 606 for ...

I need an online number for my local area code 606 Morehead Kentucky.
There are several cities surrounding mine with local online number options
but not Morehead, Kentucky. If it is possible, please add Morehead to your list
and I will purchase an online number. Thank you for your attention.

mjm10036 wrote:
I wanted to get an Online Number for New York City and got as far as
Select your local area and choose a number
at
https://secure.skype.com/store/skypein/number?voucher=0&fuseaction=skypein.info&country_code=US&vc=0...
But couldn't figure out what to chose among 13 choices listed as New York City Zones 3 through 15. Is there a difference in the Zones? I notice they all have the same area code - 347.
There are some subtle differences, related to how local phone calls are billed for callers in New York City. It would not affect how the Online Number works for you - you are not charged for incoming calls made to Skype's Online Numbers, when you answer those calls with Skype. For those calling you, it can mean the difference between a free call to your Online Number and having to pay a small fee to call your number. For someone calling from outside the New York City area, it probably doesn't matter which of those zones you use for your Online Number.
I have not found a good concise online reference to those calling zone in the past. I have found some rather cryptic material that shows which prefixes in each of the New York City area codes are in each of those zones. The zones are defined by lists of prefixes within each of those area codes, and those lists can be substantial with the growth in mobile phones over the years.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

No Online Number for Thailand?

I'd like to register for an Online Number, unfortunately I can't have Thailand Online Number. Should I waiting until my nation provider joining with Skype? Is there any exception, I just need to tell you I'm Thai-all my life-I need Thai identification. [email protected]

I need a thai online number too. I want to pay for the online number so my people in thailand call me for free. Is there an alternative?

Accidentally registered new online number before I...

I signed up for the online number, but the area code i got was the wrong one. This number is useless because it is not in the area were I wish to receive calls from. How can I change it?

Hi,
The only one way is to contact Skype Customer Service and request a refund and then puchase a new number with correct area code.
Hpw to request a refund: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Phones calling my online number

i have recently set up an online number which works fine. I have all of my contacts from my iPhone on my Skype contacts as it transfered them accross when I downloaded the new Skype.
But when I call on my mobile for example, sometimes it displays 07, sometimes +7 and sometimes +447 and even +07. It will not regonise any of my numbers in my contact list.
I am calling from the UK to a UK online number BTW.
Has anyone had any issues with this? If I add a client to my Skype and they ring me, I want to be able to know who it is before I pick it up, like a normal mobile phone does.
Please help me out,
Thanks in advanced.

Skype doesn't guarantee the caller ID to be displayed on every call....
tristanomoso wrote:
Hi,
I live in the Philippines and I purchased an Online number stateside for the work I do. I set the caller ID to show my online number when I call phones but when I tried calling my own cell number (Local) it shows a 008 number (my online number starts with 951). Can someone please help me with this? Post soonest. Thanks much.
tristanomoso wrote:
Hi,
I live in the Philippines and I purchased an Online number stateside for the work I do. I set the caller ID to show my online number when I call phones but when I tried calling my own cell number (Local) it shows a 008 number (my online number starts with 951). Can someone please help me with this? Post soonest. Thanks much.

Online number - new

Can I use my existing landline number for my online number? Can I then cancel landline? Will my old landline number still be "reserved" for me or can it be re-issued by a phone company to a new landline customer in my phone area? Appreciate advice. Jon

jonstod wrote:
Can I use my existing landline number for my online number? Can I then cancel landline? Will my old landline number still be "reserved" for me or can it be re-issued by a phone company to a new landline customer in my phone area? Appreciate advice. Jon
You aren't able to bring your existing landline number to Skype and use it for an Online Number. You would have to check with your landline phone carrier to see what their policies are in terms of holding that landline number for your use in the future, or if you would have to pay for something like call forwarding to send calls from that number to another number - like a Skype Online Number - if you want to keep using the old number to receive calls on. Chances are very good that the landline phone carrier will only keep the number out of service for a short amount of time (used to be a year in much of North America, but now most carriers may only keep the number out of service for 90 days before it can be reassigned) unless you pay them to either hold the number or use a call-forwarding service with that number.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Who can phone my online number?

I live in the South Island, New Zealand. The closest major city in the South Island is Christchurch and I can buy an online number starting with prefix 03. Can people from other regions of my country call me on my online number, for example from Auckland or Queenstown?
Solved!
Go to Solution.

I live in North Carolina, USA. My online number functions like a regular phone number. Anyone in the world can call (using the US country code as the initial prefix of course).
I have even set up call forwarding on my online number to ring directly to my cell phone.
I would imagine it works that same way where you are.
Hope this helps!

Online Number Subscription not showing

Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.

iamthegongal wrote:
Hello, I already bought two subscriptions for an online number (each for three months), both products are delivered according to my purchase history, but I don't have the online number yet. I have checked account (web and skype) and cannot find anything anywhere. I am in Germany but this was already a week ago.
Depending on the location of the Online Numbers, some take more time to set up than others. For example, in countries where there is a residency requirement (I think German Online Numbers fall into this category), the residency verification must be completed before the number is assigned. For other Online Numbers, the assignment can be almost immediate.
You may want to log into your account here on the Skype web site using the "Account" link at the top of this page. Then click on Online Number, to see if the numbers are listed there. If not, you may want to contact customer service due to the length of time that has passed since you purchased the numbers.
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

Online number - paid and its nit working

I paid for my online number but this year its not working, the charge was last January and its still saying that its inactive. I have the copy of the invoice, I want to know what shoukd I do.

Hi, Bonniefaz, and welcome to the Community,
Please contact Skype Customer Service to enquire why your Skype Number is not working. We here in the Community do not have the tools to diagnose and resolve problems with Skype Numbers. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
A few notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the webform and click Submit, your information is relayed to Skype and you will receive a reply via e-mail.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Lengthy delay before for my online number starts t...

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