LENOVO B480 Blue Screen of Death
Hello I just want to ask, whenever I plug in my USB 3.0 External Hard Drive into the USB 3.0 port of the B480 Notebook, after a few minutes the unit crashes down and the Blue Screen of Death Appears, I tried updating my driver to the latest driver for USB 3.0, but still the BSOD appears.
Is it the operating system or is it my notebook who has problems? By the way my machine runs under Windows 7.
Hi
Welcome To Lenovo Community
Please try the following Uninstall all the USB drivers from the system listed under device manager Restart the system and then updating the following drivers Intel USB 3.0 Driver
Also please help sharing more details on BSOD you are getting or you may please upload the dump files available C:\\Windows\minidump
Hope This Helps
Cheers!!!
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Similar Messages
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X200 Tablet - Wacom Pen Blue Screen of Death on Windows 7
Hello...hopefully someone can help & point me in the right direction...I have a Lenovo x200 tablet PC (Stylus Only Version) - and recently installed Windows 7 Professional (64bit)
The OS install went perfectly...Once installed, I did all the Systems Updates for Windows 7, including all the updates for Lenovo using System Update 4.01.....However, I have an issue that I cannot seem to figure out...
PROBLEM # 1
The biggest issue I now face is, whenever I put the Digitized Pen next to the Tablet Screen within 2 seconds I get the 'Blue Screen of Death'....and it automatically Reboots....This ONLY happens when I touch the Pen to the screen....
I uninstalled the 'Wacom Drivers' - within the Device Manager, which i assume were installed by the system update(s)....After, uninstalling the issue of the 'Blue Screen' from happening when the pen touches the screen is gone.....However, I have no way of being able to use the Pen...it does not show any cursor or inking....Is there a specific DRIVER that I should be installing on my own to make this work properly - without getting the 'Blue Screen of Death' each time?....I really need some guidance on this issue.
PROBLEM # 2
My Second issue, which is suddenly occured after day 2 of installing updates is the Lenovo System Update 4.01 -- Suddenly, after working on day 1 - now, whenever i try to 'Check New Updates' i get a popup that says "An error was detected with the Package catalog for your system on the System Update Server. Please contact the Support Center".
I called techical support on the phone - and they made it seem like this was not their problem and they could not help me...The odd thing is, that this was working before, and now all of sudden it doesnt work...
If someone can please advise me on what to do, especially with the Pen Driver problem, I would greatly appreciate it....Thanks!
Solved!
Go to Solution.**FIXED IT** TWICE!
I've been messing with this on multiple machines at my school.
I was getting the BSOD, "no tablet installed" all that good stuff.
I installed this, that and the other thing.
After testing another machine, I read something in the BSOD that caught my attention.
It mentions resetting the cache of the BIOS. I wasn't sure what that meant, or how to do it.
But I was able to get into the BIOS (F1 on the Lenovo splash screen) and I just tapped F9 (load default Bios options -paraphrasing) Then I hit ESC- it prompts to save the settings, agree and let the computer continue to boot.
I was able to test the Pen at the login screen. Just repeated this process on another X200 computer and it worked again.
Try it.
Good luck! -
Blue screen of death twice 2 days after receiving T510
Hi all,
I encounter the dreaded Blue Screen of Death 2 times in two days, with a brand new T510.
The first one came as such a surprise in a meeting that I couldn't catch what it was. The 2nd time happend just now and I decided to post and ask for advice. The error for this time is "bad_pool_header" - not sure what that is.
The 2nd time is not necessarily the same as the 1st time. It seems that the display driver is not very stable. There were various times that, when I open the lid while connecting to an external monitor, the whole image on the external screen flickered vigorously. Windows 7 complain the display driver had crashed and windows has recovered from the error. I suspect the first time Blue Screen may be related to this too.
Anyway, although I like this system a lot, two blue screens in two days after receiving the new machine on Wednesday is pretty frustrating to me. Would Lenovo please iron out some stable and high quality drivers with the Windows 7 "Enhanced" Experience? May be with the parts manufacturer please?
Thanks all!
CampionI would start with installing the latest bios and video driver updates off of lenovo's site. (do not use the TVSU since that tends to be slower at propigating new updates). It is new hardware and there is the possiblity of drivers and/or bios being updated since the drive images Lenovo installs from where created.
Of course random BSOD's could also be bad ram. I would try running MemTest86 on the system and making sure it can successfully pass the tests, and make sure you call customer service and report this so that they know of the issue moving forward.
Best of luck!
lkpcampion wrote:
Hi all,
I encounter the dreaded Blue Screen of Death 2 times in two days, with a brand new T510.
The first one came as such a surprise in a meeting that I couldn't catch what it was. The 2nd time happend just now and I decided to post and ask for advice. The error for this time is "bad_pool_header" - not sure what that is.
The 2nd time is not necessarily the same as the 1st time. It seems that the display driver is not very stable. There were various times that, when I open the lid while connecting to an external monitor, the whole image on the external screen flickered vigorously. Windows 7 complain the display driver had crashed and windows has recovered from the error. I suspect the first time Blue Screen may be related to this too.
Anyway, although I like this system a lot, two blue screens in two days after receiving the new machine on Wednesday is pretty frustrating to me. Would Lenovo please iron out some stable and high quality drivers with the Windows 7 "Enhanced" Experience? May be with the parts manufacturer please?
Thanks all!
Campion
Thinkpad T500-2081 CTO | T9400 2.53GHz | 8 GB RAM | ATI HD3650 + Intel GM45 | 15.4" LED WXGA+ | Windows 8 | ATI Catalyst 13.1 (non-switchable)
Thinkpad 390x | PII 333 | 256mb ram | NeoMagic 256AV | SVGA LCD | OS/2 v4.52 -
SL510 Blue Screen of Death in Win 7
Using a brand new Lenovo SL510 laptop running Win 7 Pro SP1 (Model 2847, System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU T6670 @ 2.20GHz, 2201 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date LENOVO 6JET88WW (1.46 ), 04/01/2011, SMBIOS Version 2.5), I experienced serious problems with Blue Screens of Death involving the built-in Intel wireless card.
I was attempting to connect through an ad hoc network to another, older Thinkpad T42 (running WinXP), whose dialup modem I need at the moment for Internet access (wireless access in my current location is flakier than a Crisco pie crust). The SL510 can see the ad hoc network, and connects to it, but most of the time cannot access the Internet through the modem. I'm confident that the modem on the T42 has been properly shared through ICS, since three cell phones and a MacBook are quite capable of reaching the Internet through it. Only the SL510 fails to connect. Most of the time. I've managed a working connection twice, but whenever the SL510 goes into power saving mode, the connection to the ad hoc network drops and never returns.
I've tried both the Lenovo Access Connections utility and Windows Network and Sharing Centre to connect to the ad hoc network. With Access Connections, I see the ad hoc network in the display shown under the "Connect to the Internet" tab, click its icon and press "Connect", then enter the network key (set up under WEP-64). The Location field then shows the ad hoc network display with a green region progressing across the background. Two windows then open (behind Access Connections...I have to dig them out): one titled "Set Network Location" asking me to choose Home, Work or Public network configurations, the other titled "Access Connections" asking "Would you like to keep this connection as one of your locations" and showing the ad hoc network name in the box labelled "Location Name:"). In each case I've selected "Home" as the network configuration (generating another window confirming "The network location is now Home") and "Save" for the "keep this connection".
At any point from here, I will see the blue screen of death, but it's not immediate.
If the BSoD doesn't hit early, I will have time to try to connect to the Internet. First, though, I try to change the power configuration so the wireless card will not be turned off. By switching to "Advanced" mode in Access Connections, I select the "Wireless Settings" tab and through the "Settings" button of the "4. Advanced Settings" field, select the "Maximum Performance" Power save mode. When I click OK to exit the Edit Profile dialog box, a popup titled "Access Connections" appears complaining "DHCP IP configuration is not supported for ad hoc connection. Use static IP configuration". Access Connections even obliges me somewhat by selecting the "Additional Settings" tab and checking the "Override TCP/IP and DNS defaults" box, with the only actionable box being "Settings" for that choice. I open those settings, and under the assumption that I'm supposed to provide my own IP address, I enter 198.168.0.2 with a Subnet mask of 255.255.255.0.
That makes my original ad hoc network connection vanish from Access Connection's "Connect to the Internet" display, but it still has my ad hoc network location next to a "Connect" button, so I try that. Once again I'm asked to select a location for my network, but this time the network name is suffixed with a "2". In previous efforts I've found this continues with "3", "4", etc. In some cases, I can click "Home" network all I want but Windows ignores me. In other cases I get confirmation that I've selected a "Home" network.
However this works out, I try IE9 to see if I can reach the Internet. In two cases this has worked (for hours...once it works it works fine), but most of the time this fails and I get the "Diagnose Connection Problems" screen. When I ask for that diagnosis, Windows Network Diagnostics tells me the problem is I haven't configured my ad hoc network for automatic configuration and offers to fix that for me. I select "Apply this Fix". Network Diagnostics sometimes says it's fixed the problem, but usually finishes complaining it could only "Detect" manual connection to my ad hoc network and that there's a problem with my wireless adapter or access point.
At this point I often get a frozen system or BSoD. When I don't, I've tried repeating these steps, but nothing reliably gets me a connection. A lockup or BSoD is all that ever awaits.
This is rather disconcerting considering that a MacBook and three cell phones can accomplish blindfolded what a brand new Lenovo ThinkPad equipped with Microsoft's latest and supposedly best OS crashes on, but "surprised" is not one of the adjectives I'd apply here. I would apply "grateful" if this description registers with someone who has suggestions that might get me through this.
Thanks for your help.i have the exact same computer runing winxp 32bit sp3 and it works fine with out any viruses but it's maybe that the hardware is the plobem or if you have any software you might want to disable it and use the Thinkvantage Access Connections and when i ever close the computer lid it stops the wireless adapter and when i turn it back on its not connected is there any way to disable it or stop it from doing that?
Number_6 wrote:
Using a brand new Lenovo SL510 laptop running Win 7 Pro SP1 (Model 2847, System Type x64-based PC
Processor Intel(R) Core(TM)2 Duo CPU T6670 @ 2.20GHz, 2201 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date LENOVO 6JET88WW (1.46 ), 04/01/2011, SMBIOS Version 2.5), I experienced serious problems with Blue Screens of Death involving the built-in Intel wireless card.
I was attempting to connect through an ad hoc network to another, older Thinkpad T42 (running WinXP), whose dialup modem I need at the moment for Internet access (wireless access in my current location is flakier than a Crisco pie crust). The SL510 can see the ad hoc network, and connects to it, but most of the time cannot access the Internet through the modem. I'm confident that the modem on the T42 has been properly shared through ICS, since three cell phones and a MacBook are quite capable of reaching the Internet through it. Only the SL510 fails to connect. Most of the time. I've managed a working connection twice, but whenever the SL510 goes into power saving mode, the connection to the ad hoc network drops and never returns.
I've tried both the Lenovo Access Connections utility and Windows Network and Sharing Centre to connect to the ad hoc network. With Access Connections, I see the ad hoc network in the display shown under the "Connect to the Internet" tab, click its icon and press "Connect", then enter the network key (set up under WEP-64). The Location field then shows the ad hoc network display with a green region progressing across the background. Two windows then open (behind Access Connections...I have to dig them out): one titled "Set Network Location" asking me to choose Home, Work or Public network configurations, the other titled "Access Connections" asking "Would you like to keep this connection as one of your locations" and showing the ad hoc network name in the box labelled "Location Name:"). In each case I've selected "Home" as the network configuration (generating another window confirming "The network location is now Home") and "Save" for the "keep this connection".
At any point from here, I will see the blue screen of death, but it's not immediate.
If the BSoD doesn't hit early, I will have time to try to connect to the Internet. First, though, I try to change the power configuration so the wireless card will not be turned off. By switching to "Advanced" mode in Access Connections, I select the "Wireless Settings" tab and through the "Settings" button of the "4. Advanced Settings" field, select the "Maximum Performance" Power save mode. When I click OK to exit the Edit Profile dialog box, a popup titled "Access Connections" appears complaining "DHCP IP configuration is not supported for ad hoc connection. Use static IP configuration". Access Connections even obliges me somewhat by selecting the "Additional Settings" tab and checking the "Override TCP/IP and DNS defaults" box, with the only actionable box being "Settings" for that choice. I open those settings, and under the assumption that I'm supposed to provide my own IP address, I enter 198.168.0.2 with a Subnet mask of 255.255.255.0.
That makes my original ad hoc network connection vanish from Access Connection's "Connect to the Internet" display, but it still has my ad hoc network location next to a "Connect" button, so I try that. Once again I'm asked to select a location for my network, but this time the network name is suffixed with a "2". In previous efforts I've found this continues with "3", "4", etc. In some cases, I can click "Home" network all I want but Windows ignores me. In other cases I get confirmation that I've selected a "Home" network.
However this works out, I try IE9 to see if I can reach the Internet. In two cases this has worked (for hours...once it works it works fine), but most of the time this fails and I get the "Diagnose Connection Problems" screen. When I ask for that diagnosis, Windows Network Diagnostics tells me the problem is I haven't configured my ad hoc network for automatic configuration and offers to fix that for me. I select "Apply this Fix". Network Diagnostics sometimes says it's fixed the problem, but usually finishes complaining it could only "Detect" manual connection to my ad hoc network and that there's a problem with my wireless adapter or access point.
At this point I often get a frozen system or BSoD. When I don't, I've tried repeating these steps, but nothing reliably gets me a connection. A lockup or BSoD is all that ever awaits.
This is rather disconcerting considering that a MacBook and three cell phones can accomplish blindfolded what a brand new Lenovo ThinkPad equipped with Microsoft's latest and supposedly best OS crashes on, but "surprised" is not one of the adjectives I'd apply here. I would apply "grateful" if this description registers with someone who has suggestions that might get me through this.
Thanks for your help. -
That's it. I have 3 W520 laptops that all suffer from reoccuring blue screens of death. I just reinstalled my machine. I completed all of the Windows updates as well as all of the Lenovo updates. It just crashed on me again. I am using the latest BIOS and latest everything. I have the top of the line W520 model. What can I do?
Solved!
Go to Solution.OK, I have things under control now. I am certain that the last 2 hotfixes triggered this as they were both related to the f4 BSOD errors I was experiencing. The symptoms that I was seeing was that within 3-10 minutes of logging onto the machine, the hard drive light would stay on, then Explorer would crash, some windows would close, then the machine would pause and then blue screen.
Out of the blue, I decided to ensure that my hard drive firmware was updated. I am using a Crucial M4. It was using 0001 firmware. I updated it to 0002 and the crashes have completely stopped now.
I am going to chalk this up to a conflict between the hard drive firmware and the two new hotfixes that I downloaded from Lenovo. -
BIOS Update causes Blue Screen of Death - PLEASE HELP
PLEASE HELP!!
After recently reformatting a Lenovo 3000 N200 (XP SP3), I downloaded the Lenovo Care (or whatever it's called), which downloaded a whole lot of updates, drivers....
The last thing that was downloaded was a BIOS Update. Before flashing and reprogramming the BIOS, the program created a backup of the old BIOS.
Since the BIOS Update, I can no longer turn on the laptop without the BSOD (Blue Screen of Death). When I try to turn it on, it shows the Lenovo startup screen, then goes to the "previous attempt was interrupted" menu (the menu where you can choose 'Safe Mode'...), and no matter which option I choose, it starts to show the XP startup screen (with the progress bar), for 1/2 a second, then displays the BSOD for 1/2 a second (too fast too even read what it says or even get the error code).
What can I do to remedy the situation? Can I somehow access the backup of the old BIOS to restore it? Or is there something else I can do?
BTW, When I click F1 on the Lenovo startup screen (to get into the BIOS settings) it shows the BIOS version to be "68ET35WW (V3.03) - which is apparently the latest version for that laptop
Message Edited by yksnirk on 01-20-2009 08:15 AM
Message Edited by yksnirk on 01-20-2009 08:15 AMIf you have restored the device as new and tested it without using your backup and it is still malfunctioning, then you need to make an appointment with the Genius Bar of the nearest Apple Store or Authorized Apple Service provider, depending on your location, and have the hardware checked.
-
Yoga 11s W8.1 Restart causes Blue Screen Of Death & Solution
After upgrade to Windows 8.1 (all the latest drivers) my Yoga 11s ends up in an endless "Blue Screen Of Death" when I select "Restart". This does not happen if I select "Shutdown" and then manually power on the Yoga 11s.
I found a solution to the problem: Disable "Fast Boot" in the BIOS.
If disabled the "Restart" takes longer but it work.
It seems to be a problem with drivers I guess.
My question is:
1) Do others have the same problem (or is it a HW defect)?
2) Does Lenovo know about this problem and will better Windows 8.1 drivers be released?
Thanks!Dear Druid99
Welcome in lenovo community
Kindly be informed that the issue you currently facing is not related to the driver it's all about the compatibility between the machine the new upgraded windows . such all mentioned issues by yours always happened once the machine gets upgraded
in any way , please send us the BIOS version so that we can verify the issues more
Let me know
Thanks
Alaa
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E2500 Wireless Causing Blue Screen of Death (BSOD) with My Company's VPN (AT&T Net Client)
Since recently replacing my home router with a Linksys E2500, I have been getting Blue Screen of Death (BSOD) with my Company's VPN (AT&T). It only happens when I am running wireless with my E2500. If I am hooked up to my E2500 through a ethernet cable it doesn't happen. I have updated the BIOS on my Lenovo Thinkpad T410 and ensured all of my drivers are up to date. I am 99.9% sure the problem is caused by my Linksys E2500 because I have used my laptop on other wireless routes at work and school and never get this problem. I am also ensured that my E2500 has the current firmware installed and upgraded my Company's VPN to the most current level to no avail.
I am getting DRIVER_IRQL_NOT_LESS_OR_EQUAL Blue Screen of Death in agnfilt.sys. Any assistance would be greatly appreciated. Thanks in advance.
Solved!
Go to Solution.The symptoms you describe could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis.
If the machine is only crashing at home after establishing a connection but not at work when establishing a connection, then its probably an issue with your network configuration or something (i.e. wireless adapter) causing a conflict and not a malware issue.
The DRIVER_IRQL_NOT_LESS_OR_EQUAL error is usually due to a bad driver or faulty/incompatible hardware or software. This error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. -
Error 13 = Blue Screen of Death?
Thought I'd try this board and see if anyone knows anything about 'error 13' and Panther.
I have been plagued by this error message which pops up whenever I try to print from either of my printers or burn a CD. This all happened after I tried to load a demo version of Adobe Illustrator CS2.
Over the last day I have tried the following:
* deleted the apple.com.print preferences
* reset the PRAM
* unplugged, unpowered and restarted the printers and their USB connections
* deleted the printers from the print setup utility and tried to reinstall them (but there too I get the 'error 13' message. Printers won't load but they do show up as if they loaded. Just won't work, that's all.
* tried logging in as a new user, and then the printer message is "Not enough RAM" to print.
* repaired the disk permissions from the CD
Generally I've done everything I can think of... except to reload the OS, which I hesitate to do because I have to first load Jaguar, then the Panther update, then the other updates. Last time I tried that things didn't quite work out.
I do have an external backup drive, which also got corrupted as I tried loading the Adobe Illustrator CS2 on that disk too. Dumb I know...
So... anyone know what 'error 13' means?
Is 'error 13' the Mac equivalent of the Windows Blue Screen of Death?
Thanks for any input...Hello Pawel,
I have looked over the service request you mentioned about acquiring 2 PCIe-6537 at 20MHz sampling rate on all 32 lines. In order to narrow down this issue, I think it would be best to try only acquire from both cards without doing any triggerring etc. Also when performing this test, I would only want to acquire from 8 channels on both cards to see if this reproduces it. If this works, we can slowly add more elements to narrow down what the issue is and make us more effective to solve the problem.
I also wanted to ask if you have tried this setup on another machine and if it worked.
Along with this, have you tried to create two Digital Tasks in MAX and try to acquire for the same amount of time to see if the issue reoccurs here? This would tell us if this problem is connected to the driver/computer or LabVIEW.
Jim St
National Instruments
RF Product Support Engineer -
Ipod crashes windows (blue screen of death)
Hi all. A bit of background info:
A couple of months ago the hard drive crashed on my friends computer. They had to reinstall their OS. Thankfully they had made backups of most everything and were able to get most things reinstalled successfully.
Now they are using a 15g ipod connected through a firewire port on an HP laptop. They do not have a USB adaptor, so gotta go with the FW.
Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
I know this is vague information, but any pointers on how to proceed in troubleshooting this would be greatly appreciated, thanks
Frosthi Frostine!
Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
we can sometimes narrow this down a bit by checking on the numerical and text codes showing up with the blue screen. (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
here's a reference on the sorts of things i'm checking on:
Troubleshooting Windows Stop Messages
can you get that information for us from their PC?
(if the screen is specifying the file that Windows is crashing on, that would be helpful to know too.)
love, b -
Windows Vista Crashing When Ipod is Plugged In. Blue Screen of Death?
A week ago, my computer suddenly started to reboot whenever I plugged my 5th generation 80 gig Ipod in to sync. A blue screen will pop up, and automatically restart.
I do not believe this is the blue screen of death that appeared 2 months ago. I have upgraded to Itunes 8.0.1 when it was first released, and I had no problems until a week ago. I haven't heard of anyone receiving the blue screen of death since the update to Itunes 8 was released.
I have also lost all of my music from my Ipod, so I am anxious to figure this out.
Here is what the blue screen (certain passages paraphrased, the specifics were copied directly):
A problem has been detected and windows has shut down to prevent damage to your computer.
BADPOOLHEADER
If this is the firs time you've seen this stop error screen, restart yoru computer. If this screen appears again, follow these steps:
Make sure all hardware and software is properly installed
If it continues, disable/remove any newly installed hardware and software. Disable BIOS memory options such as caching or shawoding. If you need to use safe mode to remove or disable components, restart your computer, press F8 for Advanced Sartup options, then select safe mode.
Technical information:
*STOR: 0x00000019 (0x00000020, 0xB7C4CE50, 0Xb7C4CE68, 0x0A030203)
/end blue screen
Any help you have would be greatly appreciated!Have you tried the troubleshooting advice in this article?
http://support.apple.com/kb/TS1502
Was a file name mentioned in the stop message? usually something.sys That can be a clue to the problem is the Apple advice doesn't help. -
Blue Screen of Death When opening iTunes.
I am at a loss. For the past six months I have been trying to figure out why my computer has a blue screen of death and then restarts "nearly" everytime i open iTunes. The "nearly" is what's driving me nuts because every once in a while it will open ONCE and then start crashing again. I don't even do anything to help it open it just miraculously works every now and then. It even craches the comp when starting iTunes in safe mode. The blue screen error says "Page Fault in non-paged area". iTunes worked fine for months before this randomly started happening. I have tried every solution I have seen, even ones that weren't for my problem. So far I have:
Manually uninstalled iTunes and QT and reinstalled the standalone QT then iTunes.
Disabled itunes helper and ipod service before starting.
Disabling all other services and start-up items.
Installed current bios and drivers (as far as I can tell)
Installed current windows installer.
Updated microsoft products including .net
Updated Java runtime environment
Replaced ram
I have a pentium 4 1.6ghz with soyo mobo and a RAID card(mirrior) set-up. 1 gig of pc133 ram. I can ul the minidump if needed.
I figured out how to load my podcasts on my ipod manually but I want to get a video ipod so I need itunes. PLEASE HELP!!
Windows XPthere's a few more things worth checking on. but let's also capture a minidump of the crash and send it to someone who can interpret minidumps.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
send it to this email address
in the email, put the URL to this discussion thread, so that whoever gets it has some context. Also give as much information about the context of the crash (in the email) as you can.
love, b -
Blue Screen of death - now can't load Windows (even in safe mode)
Last night laptop (Satellite L500 19Z; Win 7 64 bit) crashed whilst playing CIV4. Got a blue screen of death; before I had chance to read any of the error messages on it the machine rebooted.
It loaded windows in safe mode fine then, and informed me as it had loaded safe mode OK the problem will be related to some recently installed software and I should uninstall programs I'd installed until it would load normally. As it was late last night I shut down and thought I'd sort it in the morning (in retrospect this may have been a mistake ....).
Today, when the machine tries to boot up it attempts a Startup Repair; unfortunately this fails every time and it says "Startup repair has tried several times but still cannot detemine the cause of the problem"
I looked at the log it produces but it passes all the individual tests.
I also can't access the advanced options for system recovery & support, which appears on the Startup Repair dialog box as it demands I be logged in, which apparently I'm not (presumably as the machine never got to the windows login screen before trying the startup repair). The error message reads "you must be logged in to access system recovery options. If you are having trouble logging in please contact your computer administrator for assistance. please click OK to restart the computer."
I've had a go at booting into the various advanced options (safe mode, safe mode with command prompt etc. but the outcome is the same).
I also tried the Repair your Computer option from the advanced boot options screen, but after the screen where it asks you to choose the language and keyboard, I get the same login error mentioned above.
Is there a way to repair or even run the hard disk based windows recovery (haven't got the recovery DVD with me as I'm away from home for a couple weeks) without logging into windows? I would have expected there to be but have yet to figure out how to do it.
(there are no disks in the disk drive, no other devices attached to the laptop - I've tried it with mains power and with the battery and have not noticed any differences)
Thanks
JamesNormaly the reinstall data is on a separate part on your HD, not in Windows.
The register is only used for Windows.
If it doesn't work you can always try to reinstall from a DVD later.
It does mean all your data on C:\ will be gone. If you can hook your HD on an other PC you can try to safe your work with a recover prog. -
Blue screen of death when connecting ipod or running itunes
Please help me, I get the blue screen of death and its down to my itunes/ipod i think.
Uninstalled Itunes (tried doing this in safe mode but it wouldnt let me saying you cant do this) and re-installed it but when try to use it (ipod not connected) my screen either freezes a few moments later or the BSOD appears.
Ive ran a windows disk check and a system mechanic 7 one as well, a few folk on here have said my ipod might need reset but this is happening without the Ipod connected so is still an issue?
My ipod seems to be working fine, obviously i cant even access itunes to reset it or see its status.
Any help would be greatly appreciated.Have you tried this?
http://support.apple.com/kb/TS2280
CG -
Blue screen of death on Toshiba P755-S5375 with ADOBE ENCORE CS6
I recently purchased a new laptop and installed Adobe Master Collection CS6. I purchased the laptop for video capture and editing, as well as for blu-ray authoring.
Unfortunately, although the computer and software works fine for video capture and editing, I am unable to author a blu-ray. For authoring, I am using Adobe’s Encore CS6. After checking and previewing my creation, I attempt to build to disc using Encore. About 2 seconds after clicking the build disc in Encore, I get the “blue screen of death” (BSOD). This happens every time I try to build to blu-ray (only blu-ray has this issue; I am able to build to a DVD). I am using an external blu-ray drive on USB 3.0.
I am using Encore version 6.0.0.492
Here are the blu-ray drive specs:
Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
PIONEER BD-RW BDR-TD05 USB Device
Driver: 6.1.7601.17514
C:\windows\system32\DRIVERS\cdrom.sys
\windows\system32\Drivers\PXHlpa64.sys
\windows\system32\DRIVERS\tdcmdpst.sys
\windows\SysWOW64\drivers\Afc.sys
Renesas USB 3.0 driver also installed
The computer specs are as follows:
Manufacturer: Toshiba
Manufacturer Part Number: PSAY1U-05U027
Product Line: Satellite
Product Series: P755
Product Model: P755-S5375
Product Name: Satellite P755-S5375 Notebook
Product Type: Notebook
Processor Manufacturer: Intel
Processor Type: Core i7
Processor Model: i7-2670QM
Processor Speed: 2.20 GHz
Processor Core: Quad-core (4 Core)
Cache: 6 MB
Chipset Manufacturer: Intel
Chipset Model: HM65 Express
Standard Memory: 4 GB
Memory Technology: DDR3 SDRAM
Memory Standard: DDR3-1333/PC3-10600
Number of Total Memory Slots: 2
Hard Drive Capacity: 500 GB
Screen Size: 15.6"
Display Screen Type: Active Matrix TFT Color LCD
Aspect Ratio: 16:9
Screen Mode: WXGA
Backlight Technology: LED
Screen Resolution: 1366 x 768
Graphics Controller Manufacturer: Intel
Graphics Controller Model: HD 3000
Graphics Memory Capacity: 1.65 GB
Graphics Memory Accessibility: Shared
Ethernet Technology: Fast Ethernet
Wi-Fi: Yes
Wi-Fi Standard: IEEE 802.11b/g/n
Webcam: Yes
Operating System: Genuine Windows 7 Home Premium with SP1
Operating System Architecture: 64-bit
Pointing Device Type: TouchPad
Number of Cells: 6-cell
Battery Chemistry: Lithium Ion (Li-Ion)
Width: 15.0"
Depth: 9.8"
Weight (Approximate): 5.40 lb
Package Contents:
Satellite P755-S5375 Notebook
Lithium Ion Battery
AC Adapter
Green Compliant: Yes
Green Compliance Certificate/Authority: RoHS
Installed programs:
Name Version
Microsoft Application Error Reporting 12.0.6015.5000
Microsoft Office Click-to-Run 2010 14.0.4763.1000
Microsoft Office 2010 14.0.4763.1000
Windows Live Essentials 15.4.3502.0922
Apple Application Support 2.1.7
Windows Live Writer 15.4.3502.0922
Microsoft_VC90_MFCLOC_x86 1.00.0000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148
TOSHIBA Web Camera Application 2.0.3.3
Windows Live Messenger 15.4.3538.0513
Microsoft_VC90_CRT_x86 1.00.0000
Google Toolbar for Internet Explorer 1.0.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000
Microsoft SQL Server 2005 Compact Edition [ENU] 3.1.0000
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219
Toshiba Online Backup 2.0.0.31
TOSHIBA ReelTime 1.7.21.64
Windows Live Remote Client Resources 15.4.5722.2
Windows Live SOXE Definitions 15.4.3502.0922
Adobe AIR 3.1.0.4880
Windows Live Mesh ActiveX Control for Remote Connections 15.4.5722.2
Windows Live Communications Platform 15.4.3502.0922
Windows Live Movie Maker 15.4.3502.0922
Apple Software Update 2.1.3.127
Windows Live UX Platform Language Pack 15.4.3508.1109
Windows Live Photo Gallery 15.4.3502.0922
bl 1.0.0
Windows Live Mail 15.4.3502.0922
Java(TM) 6 Update 25 6.0.250
MSVCRT_amd64 15.4.2862.0708
TOSHIBA Face Recognition 3.1.17.64
ph 1.0.0
Adobe Widget Browser 2.0.348
Windows Live Writer 15.4.3502.0922
Mesh Runtime 15.4.5722.2
TOSHIBA Supervisor Password 1.63.51.2C
Adobe Acrobat X Pro - English, Fran軋is, Deutsch 10.1.1
Adobe Reader X MUI 10.0.0
TOSHIBA Media Controller Plug-in 1.0.7.5
Windows Live Photo Gallery 15.4.3502.0922
Windows Live Photo Common 15.4.3502.0922
Label@Once 1.0 1.0
PDF Settings CS6 11.0
Toshiba Book Place 2.2.7530
Windows Live PIMT Platform 15.4.3508.1109
TOSHIBA Wireless LAN Indicator 1.0.5
D3DX10 15.4.2368.0902
Utility Common Driver 1.0.52.3C
Junk Mail filter update 15.4.3502.0922
Windows Live Movie Maker 15.4.3502.0922
TOSHIBA HDD/SSD Alert 3.1.64.9
Windows Live Remote Service 15.4.5722.2
Toshiba App Place 1.0.6.3
Windows Live Mesh 15.4.3502.0922
Windows Live Language Selector 15.4.3538.0513
QuickTime 7.72.80.56
Renesas Electronics USB 3.0 Host Controller Driver 2.0.34.0
TOSHIBA Value Added Package 1.6.1.64
Microsoft_VC80_CRT_x86 8.0.50727.4053
Google Update Helper 1.3.21.111
TOSHIBA HDD Protection 2.2.2.15
7-Zip 9.20 (x64 edition) 9.20.00.0
TOSHIBA PC Health Monitor 1.7.9.64
Windows Live Mail 15.4.3502.0922
Adobe Help Manager 4.0.244
MSVCRT 15.4.2862.0708
Windows Live Remote Client 15.4.5722.2
Blackmagic ATEM Switchers 3.0.1.0
Microsoft_VC90_MFC_x86 1.00.0000
Windows Live Photo Common 15.4.3502.0922
Windows Live ID Sign-in Assistant 7.250.4232.0
Microsoft Visual C++ 2005 Redistributable 8.0.61001
Windows Live Messenger 15.4.3538.0513
Windows Live Mesh 15.4.3502.0922
Windows Live Writer 15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729
TOSHIBA Hardware Setup 1.63.1.37C
Microsoft Silverlight 4.0.50401.0
PlayReady PC Runtime x86 1.3.0
Intel(R) WiDi 2.1.41.0
Windows Live MIME IFilter 15.4.3502.0922
TOSHIBA Flash Cards Support Utility 1.63.0.12C
TOSHIBA eco Utility 1.3.5.64
Windows Live UX Platform 15.4.3502.0922
TOSHIBA Wireless Display Monitor 1.0.1
Debugging Tools for Windows (x64) 6.12.2.633
Windows Live Remote Service Resources 15.4.5722.2
Windows Live Writer Resources 15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 9.0.30729
Intel(R) PROSet/Wireless WiFi Software 14.01.1000
Windows Live Installer 15.4.3502.0922
TOSHIBA Disc Creator 2.1.0.11 for x64
PlayReady PC Runtime amd64 1.3.0
Windows Live SOXE 15.4.3502.0922
Java Auto Updater 2.0.4.1
TOSHIBA Bulletin Board 1.6.08.64
Crash details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1041
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000001
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090312-28516-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-62696-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
DMP file details
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03048670
Debug session time: Mon Sep 3 02:27:16.190 2012 (UTC + 9:00)
System Uptime: 0 days 0:06:50.096
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck D1, {1, 2, 8, 1}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000001, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b2100
0000000000000001
CURRENT_IRQL: 2
FAULTING_IP:
+6130613031313361
00000000`00000001 ?? ???
PROCESS_NAME: System
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
TRAP_FRAME: fffff80000b9c740 -- (.trap 0xfffff80000b9c740)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80000b9c801 rbx=0000000000000000 rcx=fffffa8004586618
rdx=fffff80000b9c8d8 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000001 rsp=fffff80000b9c8d0 rbp=0000892fc0ba4327
r8=fffff80000b9c8d0 r9=0000000000000000 r10=0000000004216094
r11=000000005e040600 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
00000000`00000001 ?? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002e82769 to fffff80002e831c0
FAILED_INSTRUCTION_ADDRESS:
+6130613031313361
00000000`00000001 ?? ???
STACK_TEXT:
fffff800`00b9c5f8 fffff800`02e82769 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9c600 fffff800`02e813e0 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c740 00000000`00000001 : 00000000`00000000 00000000`5e040600 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff800`00b9c8d0 00000000`00000000 : 00000000`5e040600 00000000`00000000 00000000`00000000 00000000`080e8118 : 0x1
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiPageFault+260
fffff800`02e813e0 440f20c0 mov rax,cr8
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiPageFault+260
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4fa390f3
FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
Followup: MachineOwnerSatellite A215-S7422
We need to know the Stop code on the blue screen. If there is a file name mentioned, we want that too.
You can prevent the rapid disappearance of the blue screen during a normal boot by choosing this at the F8 Startup menu.
Disable automatic restart on system failure
-Jerry
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