LENOVO B560 Finger Print issue

My finger print sensor is not at all working. Whenever am going to login using fingerprint sensor, it is showing the message "DEVICE SUSPENDED"
Help Required !!!
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Hi
Please try uninstalling the finger print drivers and reinstall same from the below link
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS010850
Hope This Helps
Cheers!!!
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Lenovo b570 biometric sensor(finger print reader)

I been having a problem lately with my integrated biometric reader (fingerprint scanner) since probably march or april at times it would either not register my print like i never swiped my finger on it or say it couldnt read it and it would take multiple times and now as of recently it has been stuck on Device suspended as shown below via the attached image the reader is now currently disconnected laptop after noticing some heat coming from the reader area I am a certified PC tech and would be able to replace this part if needed all i need is the part number for the reader but i will say this though this would be the second component to fail on my b570-1068AHU the first thing to fail was the dvd burner which i had to replace there was a problem with the SD card reader that corrected itself after running some updates I do want to know however if anyone else on here has had this same issue
Link to image
Moderator note: images totalling more than 50k converted to links per forum rules: Lenovo Community Participation Rules

hi Rikku-albhed,
I think you might be experiencing the same with the B560
on this article http://forums.lenovo.com/t5/Lenovo-3000-and-Essential/B560-Finger-Print-issue/ta-p/894793
I'm not sure what OS you're running but here's the download link for your system
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT073117
You can give this a shot and see if it'll work.
Hope this helps,
Cheers!
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Lenovo finger print not working

Hi,
Lenovo finger print suddenly stopped working last week on my laptop. Further to this while looking for solution i came across the new update available on suppport and download page for my system (3000 N200 0796) (http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67845).
I unintalled the lenovo finger print software and intalled a new one from above update link.
But still its not working. When i open the finger print reader i get a message saying "Failed to open the sensor" and when i try to access it via client security solution i get message saying "device is not installed"
Further to above i checked the device manager and there is no option for finger print. I thenk checked BIOS and found that under security option ther is also no option of finerpring..!!!
I think deleting the old software completely and downloading was not a good idea..
Does anyone know how to get the fingerprint option back into bios??
Message Edited by Dhaval on 22-05-2009 03:48 PM

Hi,
I haven the same problem once I uninstalled Vista and installed XP SP3.
I was able to resolve this by following way:
1. I found in the device manager "AuthenTec Inc." device under the Universal Serial Bus controllers.
2. I opened this device and pressed the "Update driver" in the 'Driver" tab; then I installed the driver for the fingerprinter.
3. As result, the system recognize this device as Personal indentification device; and fingerprinter works properly.
Please let me know if this was helpful.

It has been not more than 10 days since i bought iphone 5s 32gb and the finger print scanner is not detecting the prints.what to do??is it an issue with the device or iOS??

It has been not more than 10 days since i bought iphone 5s 32gb and the finger print scanner is not detecting the prints.what to do??is it an issue with the device or iOS??

Standard practices:
Restart the device (power off completely, then back on) - retest.
Reset (hold sleep wake and home buttons until apple logo appears) - you can try this, but it is most useful when your device is frozen.
Restore to factory settings - retest.
Make an appointment at an Apple retail store genius bar if the above did not resolve the issue.
HTH.

T 420s cooling air coming out is very hot, finger print reader problem

I am living in ruwais, abudhabi.i bought T 420s in last June from LENOVO authorized distributor. Model number is 4174-KK4 and the sr no ***.
Sometime the cooling air coming out is very hot, unable to keep the laptop on the lap.
The cooling fan also replaced still the temperature is high.
After replacing the fan I noticed that I noticed one of the screws was not fixed, I asked them to fix it, then they fixed it.
I traveled back to my home 240 KM from the authorized distributor service center. when I started the laptop, the fingerprint reader was not working . Then I traveled back 240 KM to the authorized distributor service center to fix the issue. They fixed the fingerprint reader problem.
Then now the SD card reader is not working. I was asked to bring the laptop to the authorized distributor service centre.
Can any one experience the same type of problems with T 420s the cooling air coming out is very hot, finger print reader problem, card reader not working?
The authorized distributor says for the service they can only cover 50 KM form the authorized distributor service center to the customer point, what is the conditions for the On site warranty ?. I am living 240 KM away from the authorized distributor service center from whom I bought the laptop.
Moderator comment: Serial number(s) removed to protect member from mischief.

Well clearly after the first incident. You need to check and us it verifying everything is working before leaving the service center or town its in. Go to a coffee shop and spend time using it and test each option is working.
When the notebook its opened the finger print reader, card reader etc may not be connect properly or connectors not snap fully and disconnect. Mouse ultranav I have heard may also. But clearly you assume too much and you need to spend the time testing its working before leaving.
These service center are only paid a fixed amount so they won't spend anymore time then they have to and address one problem you brought it in for.
As for heat out put and over heating. There are many threads on these systems you can find and read about.
Advice:
- install Core Temp, this will monitor and display on the task bar you CPU core temp and you can see CPU load & Temperature at a glance if it approaching or staying near the max levels which will kill the CPU and/or motherboard due to cooking it. Its free just be sure to deselect any additional software from installing during the process. I use it on my notebooks. If the system is running high core Temp all the time you need to have it resolved or it will die and most likely out of warranty and/or your data will be lost if you don't have a backup as well. http://www.alcpu.com/CoreTemp/
- use a laptop cooler. Its a flat pad you sit the laptop on you lap or table with usually two cooling fans that plug into the USB port for power. It will help cool the base of the laptop and other components inside will not be as hot. This will do nothing for the CPU temperature though.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3

Care button and finger print reader for 3000 N200 not working

I have bought Lenovo 3000 N200 model. THe Care button and finger print reader not working. I have loaded the hot key driver as well as finger print reader driver. I have XP OS on my notebook. The software for finger print reader for XP (64 bit) which is there in the lenovo site is not getting loaded.
Kinldly help.

Hi @Sean-Ireland
Welcome to the HP Support Forums! I saw your post regarding the problems with your fingerprint reader not working. I will be happy to help you with this. Start by installing both your Validity Fingerprint Sensor Driver and the Digital Persona Fingerprint Reader Software. Let me know how it goes.
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Finger Print Reader Error Code E7210005

Hi: I've just upgraded by X61 Tablet from Vista to Windows 7. I did a complete reimage of the hard drive. Installed the latest Finger Print software downloaded yesterday from the Lenovo website for 32 bit WIndows 7. No problem on install. When I try and enroll my first finger, I get an error message that says "Operation is not allowed by operating system policies. The error code is E7210005. This is an error message generated by the THankVantage Fingerprint software and not Windows 7. I need help on troubleshooting this message. I have no idea as to what operating system policies they are talking about and where it is located. I looked at the Windows Security Policy for the local machine and saw nothing that struck me as referring to this issue, but maybe I'm wrong.
Please advise and give me any suggestions. Thanks. Nile

no-one wrote:
Actually, if you read this post:-
http://www.codeweblog.com/thinkpad-t61-under-installation-win7-fingerprint-recognition-software-to-s...
It seems to be Lenovo's wonderful ability to code for a 64Bit Os that seems to be at issue here.Install a 32bit Vista thinkvantage software in a 64bit OS and it works.
no-one
Actually parts of the code you refer to are written by Upek and not Lenovo and there is a API so Lenovo and other manufacturers can create their own GUI. Lenovo didn't create the fingerprint software/drivers from scratch on their own, but part of it is actually from Upek with a API for Lenovo and others to make a customized GUI. As the article says the Windows 7 fingerprint software from Upek have the same problem.
Also skywalkr is correct about the statement that "built-in Administrator account is not allowed to use biometrics". That have to do with the new addition to Windows 7 "Windows Biometric Framework" (WBF). Since Vista don't use WBF that limitation is not in the Vista version of the fingerprint software. This has nothing to do with 32 or 64 bit or that Lenovo is unable to code for a 64 bit OS, but rather the limitation in WBF/Windows 7 like skywalkr already pointed out. Neither do i understand why you refer to 64 bit since Nile clearly stated that he/she is using the 32 bit version of Windows 7.
-gan

W550S Finger print manager will not launch. win 7

Only had this laptop for 4 days now, when I first got it I registered my fingerprints in lenovos "fingerprint manager pro" from the control panel, few days later I wanted to change some settings, now when I launch fingerprint manager pro an error pops up that says
"Windows biometric support must be enabled to use this application. Enable biometrics in the Windows control panel"
Been searching and trying different things to let me open this settings manager but havent been able to solve it, if anyone has any suggestions for me that would be great.
The original issue I was trying to solve is that after waking the computer from sleep the first thing thats shows on the login page is "scan an enrolled fingerprint to log on" when this shows it takes like 15 seconds for the fingerprint reader LED to turn on, then even after that It never picks up my first swipe, after the first swipe the LED goes off for another ten seconds before I can swipe a second time this time it registeres and logs in, however, if I click "use other credentials" and select my username THEN swipe my finger it works instantly.
If anyone knows what is causing these delays in response from the FPR that would be amazing. It seems like after every swipe there is a cooldown on the finger print reader before I can swipe again and it seems WAY longer than it should be. This makes it really annoying to log in with the finger print reader because I cant tell when its actually ready to recieve the swipe.
Solved!
Go to Solution.

Well, after updating fingerprint manager pro it is now launching and working flawlessly, not sure why, or what simply updating the software changed in terms of permissions/accessability but it works, so im happy.
Feel kinda silly not doing the obvious first but thank you for the help, much appreciated.

HP Pavilion M7 Finger Print Reader Not Working

Hi,
I recently purchased an HP Paviolion M7.
I put an OCZ SSD in, and ended up doing a fresh install using non-HP Windows 7 (64). Using the HP Recovery Tools is simply not an option (believe me I tried).
I have everything working now, except for the Finger Print Reader. I have tried everything I can think of and could find.
I am using all the drivers/software from:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5273...
I have done these things:
https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/threadpage/2/Defau...
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-Pavilion-dv7-4020sa-finger-print-reader-...
And more.
I believe the issue is because Biometric Device is Unavailable to Windows, see this screenshot:
I believe the above picture causes the Authentec HP SimplePass software to not recognise the driver version, see screenshot:
Any ideas?

I am sure they are the correct drivers, they worked with the system when it was an "HP" version of Windows.
The screens work for me, here they are again:

Finger Print Scanner is not working after downloading new operating system 8.1

hi,
recently i have installed new OS windows 8.1 for my HP PAVILION DV6 laptop, but my bluetooth and finger print scanner is not working. can any one suggest me solve my problem..
txs
best regards
karim

Hi @sam1211 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6 Notebook and Bluetooth and HP Simplepass complications since doing a Windows upgrade. Here is a link to the HP Support Assistant. Just download and run the application. Just to make sure all drivers and software are updated as well.
Here is a document on troubleshooting and using Bluetooth if needed. Under the tips for finding a Bluetooth device, there is a section on making sure the wireless communication is turned on. This is an important section.
Here is another document with some great information about Bluetooth fixes.
Here is a link to troubleshoot the HP Simplepass software.
The HP SimplePass Identity Protection Software must be updated to v8.00.57 or later. Here is a link to download the latest. You will have to uninstall the old software.
Hope this helps you with the Bluetooth and HP Simplepass.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Finger print reader not working - file PSQLPWD.DLL

Hi,
I need some help, I run an spyware and detected the file PSQLPWD.DLL and renamed it as PSQLPWD.DLL.VIR.VIR and deleted it. After that I was not able to use th finger print reader. I read that that file is part of the is part of Thinkvantage longon that belongs to thinkadvantage fingerprint protector. I believe i need it in order to use again my finger print reader. Please correct me if i'm wrong about my thougts. if it is true, how can i get that file back (it has been completely removed from my system)?
Thanks

Hi @Toker ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after upgrading to Windows 8, you fingerprint reader is not working.
I would be happy to look for updated drivers for you, but I will need your exact model of HP HDX18 Notebook PC you have. Is your Windows 8, 32 or 64 bit?
How Do I Find My Model Number or Product Number?
Here are some links that may assist you in the meantime.
Downloading or Updating Software and Drivers for HP Computers
Software Does not Install or Work Correctly (Windows 8)
Have you tried running The HP Support Assistant to aid with HP updates and resolving issues?
Have you tried Using Automated Troubleshooting (Windows 8) to aid you?
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro

My HP ProBook 440 G2, Finger print reader not working when I upgraded form Win 7 Pro to Win 8.1 Pro.
In device manager showing that biometric reader is working properly. But actually the finger printer reader is not reading or senseing. It seems like "dummy" part. Please help me to correctly configure step by step for this issue.
thankyou
Hillet
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Have you installed the Validity Sensor Fingerprint driver software for Windows 8.1?
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943811&swItemId=ob_134806_1&swEnvOid=415...
See page 64 in the following Windows 8.1 user manual for Validity Fingerprint setup information
http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=6943810&docId=emr_na-c04371762&docLocale...
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

The finger print scanner doesn't work 90% of the time please help! I have tried everything.

Dose any one else have problems with the iPhone 5s finger print scanner??
I've tried rescanning, different fingers, scanning different ways. But 95% of the time it just won't work. It is soooo frustring!! I would have saved a bunch of $ and bought a 5 or 5c if I wanted a phone that didn't fingerprint scan. has any one got advice that can help? It would be appreciated. I do work with my hands ( manual labour) but it's not like I tear up my fingers every day. Any help would be appreciated.
Peter.

If any one is still reading this thread you would know that I've been having problems with my finger print scanner. Well it turns out that the issue is not with the 5s but with my fingers. My fingers are too big for the scanner, so if your having trouble with your scanner try using just the very tip of your finger. I did a lot of research on my issue and found nothing suggesting this. My brother had the idea that this might be the problem and turns out he was right. Since rescanning the tip of my finger I have 100% success rate and am very happy with my new phone. Thanks again for all the help I got from people on this issue.

Finger Print reader does not link to Win7 Logon Screen

Win7 Ultimate 64 bit
FingerPrint software 5.9.4
Biometric link to windows Logon accepted
MS Server domain client
At system boot, the logon screen appears and the fingerprint light is "on". I scan my finger, the light blinks once and no submission of the saved Windows password to the logon window. I must key in password.
Lenovo support asked me to uninstall software, BIOS clear saved finger prints then re-install (and re-register). I have done this twice with no change.
This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
Any thoughts on how to re-connect reader to logon?
Solved!
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This was working until I had to break the domain connection (server change) and re connect to the domain with the same logon/password. It was at this time that the finger print reader stopped passing the biometric password to the OS.
Any thoughts on how to re-connect reader to logon?
I am using 5.9.4 with no problem, although I seem to recall having to go into the Fingerprint software and make some innocuous setting change, then change it back. But I was changing a lot of things at the time and don't know for sure if that had any effect.
Are you able to log onto the domain by manually entering your password? If not, may need to re-add the computer to the domain.
W520 | FHD | i7-2720QM | 8GB RAM | nVidia Quadro 1000M | Intel 510 120GB SSD | Seagate 7200rpm 500GB HDD
T510 | 1366x768 | [email protected] | 8GB RAM | nVidia NVS 3100M | Seagate 7200rpm 500GB HDD
T61p | 1920x1200 | [email protected] | 4gb RAM | nVidia Quadro FX 570M | Hitachi 320GB HDD | (broken frame, now a file server)

Finger print

my finger print scanner does not work on the lock screen but when i log in using the password it will then work.
i'm trying to open digital persona personal there is user name and password i'm tring to type same password not accepted .
kindly advice
This question was solved.
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Hello yorevththe,
Take a look at this document, and let me know if the troubleshooting steps help to resolve your issue. Please let me know.
Good luck!
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LENOVO B560 Finger Print issue

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