Lenovo does not recognise anymore my ID and my password

HiWhen I am trying to register my new lenovo destop, the Lenovo website does not recognise anymore my ID and my email and may password.this is very frustating because I am 100% sure of my email and my ID and when I am trying to reset the pasword I have got the following message: "A user account with given name was not found".Obviously this is not correct beacuse I have check my emails from lenovo which gave me my ID.Any help?ThanksRichardhttps://shop.lenovo.com/SEUILibrary/controller/e/gbweb/LenovoPortal/en_GB/account.workflow:ResetPassword?UniqueURLID=1437223927177

If you owned it from new then
You will have to try to recover the password or contact Apple for help.
https://iforgot.apple.com/
IF you still cannot recover it, contact Apple according to the instructions here.
Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

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