Lenovo EZ cannot factory reset (SOLVED)

Tried to factory reset my Lenovo EZ Media & Backup (HMEZ). When I pull it up now it shows the error:
Lenovo EZ Not Ready Your device is in an inconsistent state because the original drives were replaced. You can either put the original drives back or perform a factory reset to erase all existing data and use the new drives. To perform a factory reset you must first clear the administrator password by pressing the reset button on the back of the device.
Doing this (3x) produces the same result, cannot login to manage the device, only shows this error again.
Any other way to factory reset?
Any help is greatly appreciated.
Vince

You were sent an email on 11/11 however we never received an response so I sent it again.
We typically do not offer the imager to out of warranty devices without the customer understanding that we will not be able to support the device and the imager process. If you agree to this and sign the NDA by inserting your name in the agreement in the email, we can offer the imager to you. If the registration group updates your warranty, we will be able to support this.
After we get the reply we can provide a link to the firmware.
The imager should restore the device unless it is a hardware issue.

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You were sent an email on 11/11 however we never received an response so I sent it again.
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I read several posts regarding different kind of boot problem scenarios, but nothing fit so far..
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Moderator Note; please update your profile with your correct country location as per the forum rules. Products, options and services vary from market to market, also within Europe. Knowing your location helps us help you
Message Edited by andyP on 09-08-2008 08:41 PM

Sorry. That was mostly just boiling rage after someone walked into the office in the middle of the day and stole multiple phones. (We develop iOS apps…) We were googling frantically and trying to figure out:
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Bottom line: the euphemism of 'lost phone' is frustrating when you can pretty clearly watch your phone getting stolen. Given the number of phones that do get stolen, it's frustrating that it's so difficult to track down what the different options are actually doing and what the ultimate fate of your phone will be.
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Question 2: We clock 'Erase phone.' Is there a way for someone to do a factory reset and sell the phone?
Question 3: We clock 'Lost mode' followed by 'Erase phone.' Is there a way for someone to do a factory reset and sell the phone?
Sorry for my rude or otherwise upleasant tone before. I know they're just phones, but no one was in a good mood yesterday afternoon.

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Solved!
Go to Solution.

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Lenovo EZ cannot factory reset (SOLVED)

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