LENOVO G550 DC-T4500 Tragedy, Internal crack on LCD screen

Well i am new to this forum and when i was looking for ‘Lenovo customer service’ on Google, i realised that there are many people in the same boat as me.
Well i never imagined this to happen to me, but the fact is it has happened. I purchased a new ‘LENOVO G550 DC-T4500’ which is a new laptop by Lenovo at a very low price. Well i had a low budget and was thinking of getting a small netbook, but then I saw this Lenovo ad at center.com and went and purchased it from them on 11th November 2010. I got the laptop in my office and kept it there for a week. Finally after 7 days i took it home. I did not use it instantly because I had to setup many things like Microsoft office etc and just didn’t get the time to do that. Finally after 7 days I opened it up and installed Microsoft office. I used it for like 2 hours. The next day i opened the laptop and then was trying to set the internet, and after an hour the laptop screen went blank. I did not use it even for 4 complete hours. I gave it back to center.com and they asked me whether i dropped it. Well the fact is i never dropped it. It was used just like for four hours in total. I don’t have kids or pets in my house. I stay with my husband and we both are old enough to handle laptops. Well this crack was not an external crack on the screen but an internal crack on the LCD screen. Now isn’t that weird that there is no crack on the laptop but a cack developed on the LCD screen and they say that it has been dropped. Now i don’t know how to prove that i did not drop the laptop, but the real truth is that i never did anything to the laptop for it to develop that internal crack. When i returned it back to center.com i returned it with complete packing because all this time when the laptop was with me it was packed and i opened it up after 7 days and used it for 4 just hours in total.
Center.com told us that Lenovo has rejected the warranty in this case and gave me a number for lenovo’s customer service department. I called up lenovo’s customer service department for like 4 days. Each time a different person answered the phone and gave me different answers. Some said we are looking into it. Finally they made me go crazy then finally one person called and said the same thing, he is looking into the case. After few days he sent an email and said that they can’t help and the crack cannot develop on its own and if I have to get it repaired I have to pay like almost the same amount as that of the laptop. This is ridiculous, absolutely disappointing.
Well even if Lenovo does not help me i would like to tell all those people who are reading this, buying a laptop from Lenovo and then going through all the pain for no mistake of yours is the worst thing that can ever happen to a customer. And no matter how big this company is, but the fact is that they are not worth it. I pray this does not happen to anyone else. I felt cheated and hurt. I will never ever recommend anyone to buy a laptop from Lenovo.

first let me say that I am in know way implying that you broke your screen but you can crack the LCD screen without causing damage to the case you can set something on it and cause a pressure crack pressure from your fingers can crack it  as for internal external it appears to be internal because the clear plastic on the outside does not crack like glass there had to be some kind of force to crack the screen they just don't brake they go out from time to time as in no video but not crack
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    • » νιנαソѕαяα∂нι ѕαмανє∂αм ™ « •
    ●๋•کáŕádhí'ک díáŕý ツ
    I am a volunteer here. I don't work for Lenovo

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    Spoiler (Highlight to read)
    Firstly. Is it possible to change the stock HDD with an SSD drive? I have a budget of about $100 AUD so it would only be a 60-120gb HDD. Would 60gb be enough (I really only need about 30gb of space on the c: drive), or would I need to look at the 120gb option.
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    Sorry about that. I've only been a member for a few days. I will remove the post with all Capps. Have a nice day!

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    - Link to picture
    - Sample Battery
    - Sample AC adapter
    Regards
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    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
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  • Mobile not covered under warranty for hairline INTERNAL crack appearing without fall or any impact

    Job No. W115041604910
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    hi lheickan04,
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    See this similar post by an intel representative for more info.
    Hope this helps
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